Service advocate contact vs associate customer service representative

The differences between service advocate contacts and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $35,005 average annual salary of a service advocate contact.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Service advocate contact vs associate customer service representative overview

	Service Advocate Contact	Associate Customer Service Representative
Yearly salary	$35,005	$35,215
Hourly rate	$16.83	$16.93
Growth rate	-4%	-4%
Number of jobs	62,952	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Service advocate contact vs associate customer service representative salary

Service advocate contacts and associate customer service representatives have different pay scales, as shown below.

	Service Advocate Contact	Associate Customer Service Representative
Average salary	$35,005	$35,215
Salary range	Between $27,000 And $44,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between service advocate contact and associate customer service representative education

There are a few differences between a service advocate contact and an associate customer service representative in terms of educational background:

	Service Advocate Contact	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 35%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs associate customer service representative demographics

Here are the differences between service advocate contacts' and associate customer service representatives' demographics:

	Service Advocate Contact	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between service advocate contact and associate customer service representative duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Service advocate contact vs associate customer service representative skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Service Advocate Contact
Service Advocate Contact vs Associate Customer Service Representative

Updated January 8, 2025

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