Service advocate contact vs associate, member services

The differences between service advocate contacts and associates, member services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and an associate, member services. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $35,005 average annual salary of a service advocate contact.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for an associate, member services are address changes, quality customer service, and customer service.

Service advocate contact vs associate, member services overview

	Service Advocate Contact	Associate, Member Services
Yearly salary	$35,005	$45,920
Hourly rate	$16.83	$22.08
Growth rate	-4%	-4%
Number of jobs	62,952	121,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

Service advocate contact vs associate, member services salary

Service advocate contacts and associates, member services have different pay scales, as shown below.

	Service Advocate Contact	Associate, Member Services
Average salary	$35,005	$45,920
Salary range	Between $27,000 And $44,000	Between $19,000 And $107,000
Highest paying City	-	Daly City, CA
Highest paying state	-	New York
Best paying company	-	West Tennessee Healthcare
Best paying industry	-	Government

Differences between service advocate contact and associate, member services education

There are a few differences between a service advocate contact and an associate, member services in terms of educational background:

	Service Advocate Contact	Associate, Member Services
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 52%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs associate, member services demographics

Here are the differences between service advocate contacts' and associates, member services' demographics:

	Service Advocate Contact	Associate, Member Services
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 39.0% Female, 61.0%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service advocate contact and associate, member services duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Service advocate contact vs associate, member services skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

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Office and Administrative Industry
Service Advocate Contact
Service Advocate Contact vs Associate, Member Services

Updated January 8, 2025

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