Service advocate contact vs client services consultant

The differences between service advocate contacts and client services consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a client services consultant. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $35,005 average annual salary of a service advocate contact.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a client services consultant are customer service, HR, and project management.

Service advocate contact vs client services consultant overview

	Service Advocate Contact	Client Services Consultant
Yearly salary	$35,005	$66,671
Hourly rate	$16.83	$32.05
Growth rate	-4%	-4%
Number of jobs	62,952	258,107
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 72%
Average age	40	40
Years of experience	12	12

Service advocate contact vs client services consultant salary

Service advocate contacts and client services consultants have different pay scales, as shown below.

	Service Advocate Contact	Client Services Consultant
Average salary	$35,005	$66,671
Salary range	Between $27,000 And $44,000	Between $40,000 And $109,000
Highest paying City	-	Uniondale, NY
Highest paying state	-	New York
Best paying company	-	Control Risks
Best paying industry	-	Technology

Differences between service advocate contact and client services consultant education

There are a few differences between a service advocate contact and a client services consultant in terms of educational background:

	Service Advocate Contact	Client Services Consultant
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 72%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs client services consultant demographics

Here are the differences between service advocate contacts' and client services consultants' demographics:

	Service Advocate Contact	Client Services Consultant
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service advocate contact and client services consultant duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Client services consultant example responsibilities.

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
Provide guidance and troubleshoot project challenges during fielding.
Ensure accurate data integrity with the HRIS system database.

Service advocate contact vs client services consultant skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common client services consultant skills

Customer Service, 77%
HR, 2%
Project Management, 1%
Payroll, 1%
Client Service, 1%
Client Satisfaction, 1%

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Office and Administrative Industry
Service Advocate Contact
Service Advocate Contact vs Client Services Consultant

Updated January 8, 2025

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