Service advocate contact vs customer care advocate

The differences between service advocate contacts and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a customer care advocate. Additionally, a service advocate contact has an average salary of $35,005, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Service advocate contact vs customer care advocate overview

	Service Advocate Contact	Customer Care Advocate
Yearly salary	$35,005	$33,219
Hourly rate	$16.83	$15.97
Growth rate	-4%	-4%
Number of jobs	62,952	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Service advocate contact vs customer care advocate salary

Service advocate contacts and customer care advocates have different pay scales, as shown below.

	Service Advocate Contact	Customer Care Advocate
Average salary	$35,005	$33,219
Salary range	Between $27,000 And $44,000	Between $24,000 And $44,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Hawaii
Best paying company	-	University of California, Berkeley
Best paying industry	-	Insurance

Differences between service advocate contact and customer care advocate education

There are a few differences between a service advocate contact and a customer care advocate in terms of educational background:

	Service Advocate Contact	Customer Care Advocate
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 37%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs customer care advocate demographics

Here are the differences between service advocate contacts' and customer care advocates' demographics:

	Service Advocate Contact	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between service advocate contact and customer care advocate duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Service advocate contact vs customer care advocate skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

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Office and Administrative Industry
Service Advocate Contact
Service Advocate Contact vs Customer Care Advocate

Updated January 8, 2025

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