Service advocate contact vs customer service advisor

Differences between service advocate contact and customer service advisor duties and responsibilities

Service advocate contact example responsibilities.

• Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
• Communicate with internal and external physicians regarding patients.
• Monitor all telephone activity from physicians and patients to assure customer satisfaction.
• Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
• Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
• Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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