Service advocate contact vs customer service advocate

Differences between service advocate contact and customer service advocate duties and responsibilities

Service advocate contact example responsibilities.

• Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
• Communicate with internal and external physicians regarding patients.
• Monitor all telephone activity from physicians and patients to assure customer satisfaction.
• Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
• Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
• Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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