Service advocate contact vs guest services associate

Differences between service advocate contact and guest services associate duties and responsibilities

Service advocate contact example responsibilities.

• Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
• Communicate with internal and external physicians regarding patients.
• Monitor all telephone activity from physicians and patients to assure customer satisfaction.
• Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
• Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
• Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Guest services associate example responsibilities.

• Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
• Manage crew by utilizing professional leadership skills.
• Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
• Process customer account payments utilizing IBM POS technology.
• Distribute all merchandise for promotional purposes and giveaways.
• Operate PBX telephone system and assist with inventory responsibilities.
Show more