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Service advocate contact vs sales associate and customer service

The differences between service advocate contacts and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a sales associate and customer service. Additionally, a service advocate contact has an average salary of $35,005, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Service advocate contact vs sales associate and customer service overview

Service Advocate ContactSales Associate And Customer Service
Yearly salary$35,005$28,654
Hourly rate$16.83$13.78
Growth rate-4%-4%
Number of jobs62,952298,588
Job satisfaction--
Most common degreeBachelor's Degree, 43%High School Diploma, 34%
Average age4040
Years of experience1212

Service advocate contact vs sales associate and customer service salary

Service advocate contacts and sales associate and customer services have different pay scales, as shown below.

Service Advocate ContactSales Associate And Customer Service
Average salary$35,005$28,654
Salary rangeBetween $27,000 And $44,000Between $21,000 And $38,000
Highest paying City-Bellevue, WA
Highest paying state-Connecticut
Best paying company-GEICO
Best paying industry-Manufacturing

Differences between service advocate contact and sales associate and customer service education

There are a few differences between a service advocate contact and a sales associate and customer service in terms of educational background:

Service Advocate ContactSales Associate And Customer Service
Most common degreeBachelor's Degree, 43%High School Diploma, 34%
Most common majorPsychologyBusiness
Most common college--

Service advocate contact vs sales associate and customer service demographics

Here are the differences between service advocate contacts' and sales associate and customer services' demographics:

Service Advocate ContactSales Associate And Customer Service
Average age4040
Gender ratioMale, 19.5% Female, 80.5%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between service advocate contact and sales associate and customer service duties and responsibilities

Service advocate contact example responsibilities.

  • Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
  • Communicate with internal and external physicians regarding patients.
  • Monitor all telephone activity from physicians and patients to assure customer satisfaction.
  • Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
  • Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
  • Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Service advocate contact vs sales associate and customer service skills

Common service advocate contact skills
  • Patients, 16%
  • Patient Appointments, 15%
  • Telephone Inquiries, 15%
  • Inbound Calls, 10%
  • Health System, 9%
  • Customer Service, 8%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%

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