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Service advocate contact vs service advisor

The differences between service advocate contacts and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $35,005 average annual salary of a service advocate contact.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a service advisor are customer service, product knowledge, and basic math.

Service advocate contact vs service advisor overview

Service Advocate ContactService Advisor
Yearly salary$35,005$46,308
Hourly rate$16.83$22.26
Growth rate-4%-4%
Number of jobs62,952222,424
Job satisfaction-4
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 33%
Average age4040
Years of experience1212

Service advocate contact vs service advisor salary

Service advocate contacts and service advisors have different pay scales, as shown below.

Service Advocate ContactService Advisor
Average salary$35,005$46,308
Salary rangeBetween $27,000 And $44,000Between $26,000 And $79,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-BP America Inc
Best paying industry-Finance

Differences between service advocate contact and service advisor education

There are a few differences between a service advocate contact and a service advisor in terms of educational background:

Service Advocate ContactService Advisor
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 33%
Most common majorPsychologyBusiness
Most common college--

Service advocate contact vs service advisor demographics

Here are the differences between service advocate contacts' and service advisors' demographics:

Service Advocate ContactService Advisor
Average age4040
Gender ratioMale, 19.5% Female, 80.5%Male, 69.4% Female, 30.6%
Race ratioBlack or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between service advocate contact and service advisor duties and responsibilities

Service advocate contact example responsibilities.

  • Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
  • Communicate with internal and external physicians regarding patients.
  • Monitor all telephone activity from physicians and patients to assure customer satisfaction.
  • Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
  • Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
  • Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Service advisor example responsibilities.

  • Manage refurbishment of used vehicles and writing orders.
  • Manage the refurbishment of used vehicles, writing repair orders.
  • Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
  • Start as a certify Mazda technician performing routine maintenance services and repairs.
  • Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
  • Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.
  • Show more

Service advocate contact vs service advisor skills

Common service advocate contact skills
  • Patients, 16%
  • Patient Appointments, 15%
  • Telephone Inquiries, 15%
  • Inbound Calls, 10%
  • Health System, 9%
  • Customer Service, 8%
Common service advisor skills
  • Customer Service, 8%
  • Product Knowledge, 8%
  • Basic Math, 7%
  • Commercial Vehicles, 5%
  • Work Ethic, 5%
  • CSI, 4%

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