Service advocate contact vs service writer

The differences between service advocate contacts and service writers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a service writer. Additionally, a service writer has an average salary of $39,016, which is higher than the $35,005 average annual salary of a service advocate contact.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a service writer are customer service, repair orders, and warranty claims.

Service advocate contact vs service writer overview

	Service Advocate Contact	Service Writer
Yearly salary	$35,005	$39,016
Hourly rate	$16.83	$18.76
Growth rate	-4%	-4%
Number of jobs	62,952	163,441
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Service advocate contact vs service writer salary

Service advocate contacts and service writers have different pay scales, as shown below.

	Service Advocate Contact	Service Writer
Average salary	$35,005	$39,016
Salary range	Between $27,000 And $44,000	Between $24,000 And $61,000
Highest paying City	-	College Park, MD
Highest paying state	-	Maryland
Best paying company	-	American Institute of Physics
Best paying industry	-	Manufacturing

Differences between service advocate contact and service writer education

There are a few differences between a service advocate contact and a service writer in terms of educational background:

	Service Advocate Contact	Service Writer
Most common degree	Bachelor's Degree, 43%	High School Diploma, 33%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs service writer demographics

Here are the differences between service advocate contacts' and service writers' demographics:

	Service Advocate Contact	Service Writer
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 62.7% Female, 37.3%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service advocate contact and service writer duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Service writer example responsibilities.

Achieve certification in service writer sales (upselling )
Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Prioritize and schedule service to residential customers for both HVAC and preventative maintenance.
Notify drivers via radio, cell phones, or GPS system.
Utilize GPS equipment and location to guide service technicians to service location.
Contact drivers for eta's, troubleshooting delivery issues, contact customers, reset orders.

Service advocate contact vs service writer skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common service writer skills

Customer Service, 14%
Repair Orders, 12%
Warranty Claims, 7%
Cleanliness, 7%
Parts Inventory, 7%
Schedule Appointments, 7%

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Office and Administrative Industry
Service Advocate Contact
Service Advocate Contact vs Service Writer

Updated January 8, 2025

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