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The differences between service desk associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service desk associate and an associate customer service representative. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a service desk associate include service desk, customer service and sales floor. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Service Desk Associate | Associate Customer Service Representative | |
| Yearly salary | $40,699 | $35,215 |
| Hourly rate | $19.57 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 99,676 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Service desk associates and associate customer service representatives have different pay scales, as shown below.
| Service Desk Associate | Associate Customer Service Representative | |
| Average salary | $40,699 | $35,215 |
| Salary range | Between $15,000 And $105,000 | Between $26,000 And $46,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a service desk associate and an associate customer service representative in terms of educational background:
| Service Desk Associate | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service desk associates' and associate customer service representatives' demographics:
| Service Desk Associate | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 23.6% Female, 76.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |