Service dispatcher vs customer service administrator

The differences between service dispatchers and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service dispatcher, becoming a customer service administrator takes usually requires 6-12 months. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Service dispatcher vs customer service administrator overview

	Service Dispatcher	Customer Service Administrator
Yearly salary	$33,663	$35,824
Hourly rate	$16.18	$17.22
Growth rate	-4%	-4%
Number of jobs	74,936	247,315
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	Bachelor's Degree, 45%
Average age	43	40
Years of experience	2	12

What does a service dispatcher do?

Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Service dispatcher vs customer service administrator salary

Service dispatchers and customer service administrators have different pay scales, as shown below.

	Service Dispatcher	Customer Service Administrator
Average salary	$33,663	$35,824
Salary range	Between $26,000 And $42,000	Between $28,000 And $45,000
Highest paying City	Kent, WA	Fremont, CA
Highest paying state	Washington	Alaska
Best paying company	Basin Electric Power Cooperative	Westinghouse Appliances Australia
Best paying industry	Government	Technology

Differences between service dispatcher and customer service administrator education

There are a few differences between a service dispatcher and a customer service administrator in terms of educational background:

	Service Dispatcher	Customer Service Administrator
Most common degree	High School Diploma, 30%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Service dispatcher vs customer service administrator demographics

Here are the differences between service dispatchers' and customer service administrators' demographics:

	Service Dispatcher	Customer Service Administrator
Average age	43	40
Gender ratio	Male, 33.6% Female, 66.4%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service dispatcher and customer service administrator duties and responsibilities

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Service dispatcher vs customer service administrator skills

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

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Service Dispatcher
Service Dispatcher vs Customer Service Administrator

Updated January 8, 2025

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