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Customer Service Associate
Raising Cane's 4.5
Service representative job in Fairfield, NJ
Starting hiring pay at: $17
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off*
Closed for all major holidays**
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
*Must satisfy hours requirement per year
**Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 18 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
$17 hourly 5d ago
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Customer Success Specialist
Net2Source (N2S
Service representative job in Somerset, NJ
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Onsite from Somerset,NJ
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with Life Sciences MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$39k-76k yearly est. 5d ago
Customer Service Account Specialist
Rotor Clip 3.6
Service representative job in Somerset, NJ
Rotor Clip is expanding and our Somerset, NJ location is seeking Customer Service Account Specialist to join our team immediately!
requires working 8:30 A.M. - 5:00 P.M., Monday - Friday.
The Customer Service Team is a key position on all of Rotor Clips customer touchpoints. You'll be on the phone, managing e-mails, assisting customers with product and order status inquiries. You'll get to know our product line and become an expert at advising customers.
A Rotor Clip customer service account specialist will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to provide excellent service to our customers, respond efficiently to customer inquiries, and maintain high customer satisfaction.
We'll give you the training and tools to perform in a fast-paced, manufacturing environment. This job offers excellent compensation, and an opportunity to grow.
Customer Service Account Specialist Responsibilities:
Always maintaining a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Provide customer with accurate, valid and complete information by using the right methods/tools
Communicate with customers through various channels
Acknowledge and resolve customer complaints
Product expert to answer questions efficiently and accurately
Process orders, forms, and requests timely
Keep records of customer interactions, transactions, comments, and complaints
Communicate and collaborate with colleagues as necessary
Identify areas for improvement and provide feedback to improve in customer service department
Ensure customer satisfaction and provide professional customer support
Customer Service Account Specialist Requirements:
Ability to resolve customer issues effectively and promptly
Ability to work with intercompany personnel
Proficient in Microsoft outlook, excel, and word
Experience working with customers
Skills and Qualifications
Strong interpersonal and customer service skills
Familiarity with CRM systems and practices
Strong verbal communicator and collaboration skills
Multitasking and organizational skills
Time-management skills
Fast-paced manufacturing experience preferred
Job Type: Full-time
Weekly day range:
Monday to Friday
Work setting:
In-person
Ability to commute/relocate:
Somerset, NJ 08873: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
$31k-39k yearly est. 5d ago
Post Acute Care Coordinator
Rwjbarnabas Health Corporate Services 4.6
Service representative job in Somerset, NJ
Job Title: Case Manager
Department Name: JCMC Care Network
Status: Salaried
Shift: Day
Pay Range: $57,000.00 - $90,000.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
$57k-90k yearly 15d ago
Customer Service Representative
Risus Talent Partners
Service representative job in Newtown, PA
Customer ServiceRepresentative | Strategic Account Services
Newtown Square, PA | Hybrid (4 days on-site, 1 remote)
We are hiring a Customer ServiceRepresentative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You'll Do
Process customer orders accurately within 48 hours
Support pricing reviews for new and existing customers
Manage customer inquiries, requests, and issue resolution
Maintain accurate customer and product data in the ERP system
Monitor inventory levels tied to customer programs
Collaborate with purchasing and internal teams as needed
What We're Looking For
Customer service or order management experience
Comfort working in ERP and CRM systems
Strong communication and phone skills
Organized, detail-oriented, and able to multitask
Able to thrive in a mostly on-site, hybrid environment
Why This Role
High-visibility strategic accounts
Stable, collaborative team environment
Growth-focused role supporting an expanding program
$28k-36k yearly est. 5d ago
Call Center Customer Service Representative
DOWC
Service representative job in Parsippany-Troy Hills, NJ
About Us
Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ.
Call Center Claims Agent
Automotive Warranty Claims | High-Volume Environment
Are you a call center professional who thrives in a fast-paced, high-volume environment? Do you enjoy structured workflows, problem-solving, and delivering confident, efficient service on every call? If so, we want to hear from you.
We are a growing automotive warranty company seeking experienced Call Center Claims Agents to handle inbound claims calls with precision, professionalism, and speed. This role is ideal for candidates who are comfortable managing a high call volume while maintaining accuracy, composure, and customer focus.
What You'll Do
Handle a high volume of inbound calls related to automotive warranty claims
Review, process, and authorize claims in accordance with company guidelines and contract terms
Communicate clearly and confidently with repair facilities, customers, and internal teams
Accurately document call details, claim decisions, and follow-up actions in the system
Apply policy, coverage, and procedural knowledge to resolve claims efficiently
De-escalate concerns and provide clear explanations while maintaining a professional tone
Meet or exceed daily productivity, quality, and call handling metrics
What We're Looking For
Proven experience in a high-volume call center environment (claims, insurance, warranty, or automotive experience strongly preferred)
Ability to manage back-to-back calls while maintaining accuracy and attention to detail
Strong verbal communication skills with a confident, customer-focused approach
Comfort working within defined processes, scripts, and performance metrics
Excellent multitasking, problem-solving, and time-management skills
Proficiency with call center systems, CRMs, and multiple software platforms
Dependable, punctual, and team-oriented work style
Why You'll Like Working Here
Structured workflows and clear expectations-no guesswork
Supportive leadership and hands-on training
Performance-driven environment where efficiency and consistency are valued
Opportunity to build specialized experience in automotive warranty and claims processing
Stable, full-time role in a growing organization
Opportunities for advancement within the company
Fun culture-building extracurricular activities like bowling, softball, pickleball, bake sales, potlucks, annual holiday party, fundraisers, 5-year employee loyalty trip and more!
Medical, Dental, Vision Benefits + PTO + 401K Match
If you're a call center professional who enjoys staying busy, hitting targets, and mastering complex information, this is a great opportunity to put your skills to work in a focused, results-driven setting.
Apply today to join a team that values speed, accuracy, and professionalism on every call.
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance
$30k-39k yearly est. 1d ago
Customer Service Representative
Robert Half 4.5
Service representative job in Edison, NJ
We are seeking a reliable Customer ServiceRepresentative to assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and can handle inquiries with patience and professionalism.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat
Resolve customer complaints and issues in a timely and effective manner
Provide accurate information about products, services, and policies
Process orders, returns, exchanges, or account updates
Document customer interactions and maintain accurate records
Escalate complex issues to the appropriate team when necessary
Maintain a positive, professional attitude at all times
Qualifications
Previous customer service experience preferred but not required
Strong verbal and written communication skills
$29k-36k yearly est. 2d ago
Customer Accounts Advisor
Aarons 4.2
Service representative job in Perth Amboy, NJ
The salary range for this role is $16.50 to $17.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$16.5-17.5 hourly 1d ago
Client Onboarding Specialist
PBF Energy 4.9
Service representative job in Parsippany-Troy Hills, NJ
Client Onboarding SpecialistPBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its subsidiaries, oil refineries and related facilities. We are seeking a talented Client Onboarding Specialist to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be located onsite at our Company headquarters in Parsippany, NJ.
This position will manage the client/counterparty onboarding process for new clients/counterparties as well as changes to existing counterparties. This role will play a crucial role in facilitating the Commercial team's ability to execute transactions with their respective counterparties.
PRINCIPAL RESPONSIBILITIES:
Manage the counterparty onboarding process for both Refining and renewables business
Work with internal stakeholders on the set up of new counterparties as well as updates to existing counterparties including name changes, mergers and acquisitions
Maintain status and provide periodic updates to stakeholders on the counterparty set up process
Liaise with internal stakeholders including Commercial, Credit, Tax, Treasury and Master Data
Prepare and distribute client notifications for Commercial personnel changes
Work on new initiatives and process improvements as technologies and organizational needs evolve
Identify and document process issues and implement problem resolutions
Respond to other activities and initiatives deemed necessary to ensuring successful day-to-day operations
Assist in other Compliance functions as necessary
QUALIFICATIONS:
B.S. in relevant education. M.S. or M.B.A. would be a plus
1+ years related professional experience supporting, developing, and maintaining a customer onboarding, Know Your Customer (KYC) or Compliance process a plus
Experience in the Oil or Refining industry a plus
Experience with CRM and ETRM Systems a plus
Must be proficient in Excel and Word
Strong analytical and organizational skills
Ability to analyze problems and determine practical solutions
Strong interpersonal skills, both written and verbal
Interest in assisting internal customers to increase value contribution to the organization
Demonstrated ability to work within a team environment
This position is on site 5 days a week.
ONLY CANDIDATES MEETING THE ABOVE REQUIREMENTS WILL BE CONSIDERED.
FOR SERIOUS CONSIDERATION, PLEASE INCLUDE YOUR SALARY REQUIREMENTS.
The salary range for this position is $
64,121.20 - $100,393.15
. The compensation range listed in this posting is in compliance with applicable state law. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills and internal peer equity will be considered in determining the selected candidate's compensation. Salaries at the time of hire are typically in the lower to middle portion of the above range in order to provide the opportunity to reflect future performance-based increases. In addition to salary, PBF offers a comprehensive benefits package which includes bonus eligibility, health care, retirement benefits, and paid time off.
We thank all respondents for their interest in PBF Holding Company LLC (“PBF Energy”), however, only those selected for an interview will be contacted. Please no phone calls or emails to any employee of PBF Energy about this requisition. Placement agencies or recruiters need not respond. All resumes submitted by search firms to any employe
e of PBF Energy via email, the Internet or in any method without a valid written search agreement will be deemed the sole property of PBF Energy. No fee will be paid in the event the candidate is hired by PBF Energy as a result of the referral or through other means.
PBF Energy is an equal opportunity employer. We are committed to creating a diverse, inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity or expression, sexual orientation, reproductive health decision making, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, age, veteran and military status, or any other status protected by applicable law. We are committed to providing reasonable accommodations as required by law.
#LI-GL1
$100.4k yearly Auto-Apply 41d ago
License Program Presales Customer Liaison
Department of Administration 3.1
Service representative job in Carteret, NJ
Agency
Dept of Administration
Division
Youth Advocacy , Involvement Office
Job Classification Title
S-Education & Training (S)
Number
60014021
Grade
TS
About Us
The NC Department of Administration is the business manager for North Carolina state government. The department oversees Government Operations such as building construction, purchasing and contracting for goods and services, maintaining facilities, managing state vehicles, acquiring and disposing of real property, and operating auxiliary services such as courier mail delivery and the sale of state and federal surplus property. Additionally, the department manages many of the state's advocacy programs that provide assistance and services to diverse segments of the state's population that have been traditionally underserved.
Description of Work
Knowledge Skills and Abilities/Management Preferences
Agency: Environmental Quality
Division: Marine Fisheries
Job Duties: Assist Division of Marine Fisheries' License Program staff during License Pre-Sales Season with providing customer service to commercial and recreational fishing stakeholders and providing administrative support.
Major Task to be Performed: Greet customers and ensure all necessary forms are provided and completed before proceeding to a license clerk. Make photocopies of drivers licenses and any other important documentation. Maintain a list of customers as they arrive and ensure each customer is assisted by a license clerk in the order in which they arrived. Send, receive, and process mail each day. Assist with answering phone calls.
Final Product or Outcome Anticipated: Intern will learn the necessary skills to coordinate and maintain a busy program in a fast-paced environment and enhance their communication skills by engaging in conversations with the fishing public. Intern will also develop skills in a team-oriented environment and will have the option to explore more unique job duties related to fisheries resource management.
Academic Majors Desired: Business Administration, Project management, Business management, HR, Office Administration, Fisheries, Fisheries Management, Fisheries Biology, Zoology, Wildlife Management, Biology, Health Administration, Administrative Mgmt.
2026 State of North Carolina Internship Period: Monday, May 18 - Friday, July 24, 2026
Knowledge, Skills and Abilities / Competencies:
Basic knowledge with Microsoft Office Products, answering phones, and operating copy machines. Preferred experience with organizational skills and customer service. Basic knowledge or experience with fisheries science or commercial and/or recreational fishing activities.
Minimum Education and Experience Requirements:
An applicant must be a permanent North Carolina resident attending a college, university, law school, community college or technical institute in North Carolina or a North Carolina resident attending an equivalent institution out of state.
Applicants must carry a 2.5 or greater overall grade point average on a 4.0 scale.
Applicant must be a high school graduate and at least 18 years old by January 1, 2026.
Applicants must be continuing their education in the fall following their participation in the program.
To qualify for a law internship, applicants must have completed at least one year of law school before the beginning of the internship, unless other majors are listed.
Students having previously held paid internships with this program are not eligible to apply.
Applicants must be willing and able to work full-time for the entire 10-week internship. Applicants must be able to provide legal proof of identity and work authorization within three working days of employment.
This position will close at 11:59 p.m. the night before the end date.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Jeanene McBride
Recruiter Email:
***********************
$69k-122k yearly est. Auto-Apply 6d ago
Customer Success Representative
Cornerstone Building Brands
Service representative job in North Brunswick, NJ
Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Job Description
As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.
This is a hybrid role based out of our North Brunswick, NJ plant requiring 2 days in the office per week.
DUTIES AND RESPONSIBILITIES
Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes
Account management: Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction
Information Accuracy: Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate
Issue Resolution: Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution
Technical Support: Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries
Collaboration: Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration
Escalation Management: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed
Training: Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees. Lead customer training sessions on the use of configurators or portals
Continuous Improvement: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.
Qualifications
Education: High School Diploma or equivalent required; bachelor's degree is a plus
Experience: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry
Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments
Skills: Strong problem-solving, negotiation, and communication skills are essential
Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, and PowerPoint
Time Management: Solid time management skills with the ability to prioritize multiple responsibilities effectively
Interpersonal Skills: Strong interpersonal and teamwork skills with a high level of integrity and personal motivation
Adaptability and Flexibility: Being adaptable and open to new ways of working is crucial. Embrace change with a positive mindset
Resilience: Ability to bounce back from setbacks, stay focused, and maintain productivity during challenges
Learning Agility: Be willing to adapt to new processes, technologies, and ways of thinking
Collaboration and Teamwork: Collaborate with colleagues, share insights, and work together to achieve common goals
Additional Information
All your information will be kept confidential according to EEO guidelines.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at ************ or *******************************. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at ************ or *******************************. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
$36k-57k yearly est. 11d ago
Client Success Renewals Specialist
Norstella
Service representative job in Trenton, NJ
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 23d ago
Treasury Management Client Onboarding Specialist III
Provident Bank 4.7
Service representative job in Woodbridge, NJ
As a Treasury Management Client Onboarding Specialist III at Provident Bank, you will coordinate the implementation of treasury management services. Your primary responsibilities include, supporting the sales process, coordinating the implementation and set up of Treasury Management Products and Services and providing ongoing helpdesk support to cash management clients via phone and email requests. This position will provide direct assistance to the Department or Sector Manager and may be called upon to train staff, support sales officers and act in a supervisory capacity in the absence of the Department or Sector Manager.
KEY RESPONSIBILITIES:
Coordinates the implementation of treasury management services
Ensures all documentation and setup parameters, including testing are completed accurately and timely.
Reviews and archives of all client documentation in conjunction with all associated supporting documentation as necessary.
Completes client walk through and training process for product/service implementation.
Filters sales referrals fielded to Treasury Management Sales officers from telephone calls received and email inquiries. Acts as a liaison with Treasury Management Operations to finalize documentation and setup processes.
Handles phone inquiries in a helpdesk environment in conjunction with monitoring the queues and logging call activities.
Monitors incoming inquiries from clients and branches
Monitors existing ACH Guidance lines maturities, provides information needed for and completing annual reviews for borrowers and non-borrowers.
Monitors upcoming maturities along with facilitating the renewal with all parties to ensure timely processing.
Prepares ACH documentation for the recommendation of ACH Guidance line approvals or renewals as necessary. Maintains all records to comply with policies and procedures.
Completes ACH Annual reviews for borrowers and non-borrowers.
Examines and monitors RDC client activities and risk ratings and makes recommendations
Reviews RDC processing exceptions including deposit limits review.
Resolves Cash Management issues with Treasury Management Operations and third-party vendors to resolve customer issues relating to products/services.
MINIMUM QUALIFICATIONS:
High School Diploma or GED required.
Minimum of 5 years related experience.
Ability to work in a fast-paced environment,
Knowledge of applicable banking and privacy laws and regulations and policies.
Possess excellent oral and written communications skills.
Ability to prioritize multiple responsibilities and complete them on time.
Ability to work in a team environment to instruct peers and assume a leadership role.
Computer literacy with PC and windows programs.
Ability to perform detailed mathematic operations with the use of a calculator.
Ability to work a flexible schedule to accommodate support hours at the helpdesk.
Ability to define problems, collects data, establish facts and draw valid conclusions.
Ability to interpret a variety of instruction, communicate them to others and establish controls to monitor and evaluate the application of these instructions.
Ability to shift attention quickly and accurately from one matter to another.
PREFERRED QUALIFICATIONS:
Associate or bachelor's degree
Prior supervisory or team leader responsibilities.
WORKING CONDITIONS:
Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.
Prolonged sitting
Lifting from 5 to 10 lbs. (printer paper, storage boxes)
Occasional bending or overhead lifting (storing files or boxes)
The hazards are mainly those present in a normal office setting
This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details:
$29.59 - $36.97 hourly
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
#LI-Hybrid
$29.6-37 hourly 38d ago
Customer Svce Rep
Miller Staffing
Service representative job in Dayton, NJ
• Responsible for assigned customer accounts, ensuring timely communication, accurate order fulfillment, and proactive issue resolution. • Navigate and manage daily operations through Warehouse Management Systems (WMS), ERP, and CRM platforms to ensure accuracy in order processing, inventory tracking, and reporting.
• Build and maintain strong customer relationships with a focus on service excellence and account retention.
• Track, monitor, and analyze Key Performance Indicators (KPIs) including order accuracy, on-time shipments, turnaround times, and customer satisfaction metrics.
• Prepare and share customer performance reports, highlighting trends and recommending process improvements.
• Monitor inventory levels, support cycle counts, reconcile stock, and coordinate with warehouse staff for accurate and timely dispatch.
• Investigate and resolve customer complaints, delays, or discrepancies, ensuring corrective actions and transparent communication.
• Collaborate with warehouse, operations, and IT teams to troubleshoot system issues and drive continuous process improvement.
• Ensure compliance with company policies, operational procedures, and quality standards while maintaining high levels of efficiency.
Must Have
Experience : minimum 5 years in customer service position and should have worked in a similar warehouse set up
Proficient in WMS and other CRM software
Bilingual : English and Spanish preferred
Strong communication, attention to detail, and leadership maturity
Pay Range : between $23 to $25 per hour depending on experience
$23-25 hourly 60d+ ago
Customer Success Rep
1Huddle
Service representative job in Newark, NJ
This job is based in Newark, NJ in our HQ at 550 Broad Street. Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game based training platform companies convert boring training material into competitive training games that are proven to increase sales performance. 1Huddle engages employees through daily training games that companies can customize to their brand and be played in under 5 minutes a day.
Clients including: Audible, FASTSIGNS, Madison Square Garden, Golden State Warriors, Hand and Stone, New York Mets, Loews Hotels, Los Angeles Dodgers and more.
We power the people that power teams. Featured on Fox News, CNN, Huff Post, Bloomberg & The Wall Street Journal.
Job Description
Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer's success!
Essential Roles & Responsibilities:
Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
Logging client issues in our tracking system.
Solving client issues when you can; otherwise escalating issues accordingly.
Learning the basics of our complete game platform.
Contributing to the success of our clients by helping them get the most out of our platform.
Work local and national marketing events.
Build relationships to provide repeat business and excellent customer service
Manage multiple relationships well
Build rapport with customers and prospects
Miscellaneous duties as assigned by Executive Team
Qualifications
Have a friendly and professional telephone manner
Excellent leadership and motivational skills
Display an outstanding ability to listen well
Work well in a team environment
Effectively express ideas verbally and in writing
Independently take action beyond what is called for
Demonstrate a positive attitude
Passion for helping customers get what they need
Additional Information
Learn More | Play Now!
Play the game to learn more and see if you got what it takes to join the team at 1Huddle. For download instructions, view the PDF or below image.
All employees are required to be vaccinated.
$36k-57k yearly est. 3d ago
Customer Success Representative/ Client Facing
Sibanye-Stillwater Reldan
Service representative job in Fairless Hills, PA
Are you energized by working with people, solving problems, and keeping things moving? Do you enjoy being client facing and owning the day to day experience from start to finish? If you like fast paced environments where no two days are exactly the same, this role could be a great fit.
We are seeking a Customer Success Representative to serve as one of the first and most important points of contact for our clients. This is a fully onsite, client facing role where you will manage the full customer journey from delivery and settlement to payment and follow up. You will be trusted with real responsibility, supported by a collaborative team, and given room to grow as you build your skills and career.
Work Schedule and Environment
This is an onsite, client facing position with standard hours of 8:00 AM to 4:30 PM. Our environment is fast paced, collaborative, and service driven, with a strong focus on accuracy, accountability, and continuous improvement.
What You'll Do
As a Customer Success Representative, you will play a key role in delivering a smooth and positive client experience while partnering closely with internal teams. Responsibilities include:
• Build and maintain professional working relationships with clients, managing daily account activity including trading, scheduling, purchasing, pricing, balance management, and collections
• Conduct metal trades through the bank's portal, including initiating metal transfers, sales, and limit orders
• Prepare outgoing shipments using UPS or FedEx
• Enter and maintain accurate transaction data and client communications in the ERP system and CRM
• Apply basic accounting principles with strong mathematical and analytical thinking
• Prepare, organize, and review scheduled transactions, including analyzing settlements against historical and market trends
• Audit daily account activity to ensure balance accuracy, deadlines are met, and follow through is completed
• Manage shared inboxes and spreadsheets
• Communicate clearly and confidently with internal departments and external partners
• Support the Front Desk Coordinator as backup coverage when needed
• Maintain compliance with company policies, procedures, and regulatory requirements
• Ask questions, collaborate across teams, and contribute to continuous improvement
• Perform additional duties as assigned
What We're Looking For
• Bachelor's degree in business or a related field preferred but not required
• Two to five years of related experience in customer service, sales, or service-focused roles
• Strong mathematical skills with high attention to detail
• Excellent written and verbal communication skills
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to multitask, prioritize, and meet deadlines in a fast paced environment
• Self-motivated with strong organizational and time management skills
• Analytical, curious, and solution-oriented
• Positive attitude and team first mindset
Compliance and Eligibility
This position is with a NAID and ITAR regulated company. Employment is contingent upon meeting all NAID and ITAR compliance requirements. Candidates must be eligible to work in the United States and able to comply with all applicable regulatory and security standards.
Why Join Us
This is an opportunity to grow in a role that touches multiple parts of the business and builds valuable skills in client service, operations, and analytics. You will be part of a supportive team that values accountability, learning, and doing things the right way while still having fun and celebrating wins along the way.
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you are detail-oriented, client-focused, and excited to grow in a dynamic, hands- on environment, we would love to hear from you.
$33k-53k yearly est. Auto-Apply 11d ago
Client Specialist Key
Knitwell Group
Service representative job in Denville, NJ
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01030 Denville, NJ-Denville,NJ 07834Position Type:Regular/Part time
Pay Range:
$16.92 - $21.15 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$16.9-21.2 hourly Auto-Apply 28d ago
Participant Services Representative
Claroty 4.5
Service representative job in Woodbridge, NJ
Clarity is a dynamic, fast-paced organization committed to providing solutions that make it easier to protect health and wellness today and prepare for financial stability tomorrow. We believe that life is a journey. One that should be lived well. Where all people are given the opportunity to succeed. So, we'll stop at nothing to bring clarity, so our employees and our customers are prepared for whatever comes their way.
Our culture is rooted in appreciation for one another, a commitment to growing both personally and professionally and being flexible in how we work and how we work together. We strive every day to ensure each of our Clarity team members feel valued. The Clarity family is diverse, passionate, and skilled. We pride ourselves on promoting from within and working to retain all our valued employees. When you join our team, you are family!
With minimal supervision and substantial latitude for independent judgement and discretion, the Participant ServicesRepresentative position in Participant Services is responsible for responding to all member inquiries with the highest level of professionalism and integrity. PSRs are the first point of contact with Clarity members. They have a responsibility to make a positive first impression while building a trusting relationship. PSRs are responsible for owning the issues they receive and following through.
Additional Job Responsibilities
Work cross-functionally with colleagues to deliver exceptional customer service and build cohesive interdepartmental relationship.
Advise and assist Client Service Specialist(s) as subject matter and system expert on items relating to new client implementations and renewals to ensure accurate and optimal client set up.
Research and correct benefit enrollment issues and escalations.
Submit, monitor, and follow through on all service tickets to the vendor in relation to open questions and/or enhancement requests.
Identify, investigate, and escalate areas of client dissatisfaction to management, to provide excellent service.
Contribute to departmental projects as needed and successfully manage multiple projects, tasks and responsibilities simultaneously
Other duties as assigned.
Requirements
Education: Bachelor's degree in a business or technology related major or equivalent demonstrated work experience highly preferred.
Experience: Demonstrable ability and skill to service a high volume of clients, as well as manage multiple client-facing and internal projects of moderate complexity. Minimum of 1-3 years' experience in the field with specific experience in a client facing role.
Preferred skills/knowledge:
Demonstrate a positive attitude and demonstration of flexibility in meeting client needs.
Attention to detail and the ability to analyze and problem solve is essential. Ability to manage multiple tasks and responsibilities, and successfully work under time constraints. Experience with
Consumer Benefits and Benefit Administration, such as HSA, FSA, HRA, Cobra and Commuter Benefits preferred
Bilingual in Spanish with written and oral fluency strongly preferred - Fluency Test Required
Travel: Minimal travel is required.
Benefits You'll Enjoy:
Medical, dental and vision benefits
401(k) with employer match
Education Assistance Program
Clarity HRA
Ready for Life HSA Funding Advance
Company-paid Long-Term Disability, Short-Term Disability and Life Insurance
Voluntary Life Options
Tuition Reimbursement Program
$1,200 Defined Contribution Benefit to offset insurance premiums
Paid Time Off; includes vacation, personal and sick
Equal Employment Opportunity (EEO) Statement
Clarity Benefit Solutions is committed to providing a workplace free from discrimination and harassment. To ensure our services and culture continue to incorporate everyone's unique perspectives and experiences, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We expect every employee to do their part to cultivate and maintain an environment where everyone feels included and is afforded the respect they deserve.
Decisions related to hiring, compensating, training, evaluating performance, and terminating employees are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for striving to create an inclusive environment where candidates and employees feel welcome.
Salary Description $40,000 - $50,000/year
$40k-50k yearly 60d+ ago
Bilingual Reservationist
Transdevna
Service representative job in Maplewood, NJ
Transdev in Maplewood, NJ is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer:
+ Starting pay of $16.50 per hour (Union Collective Bargaining Agreement Payrate)
Benefits include:
+ Vacation: up to 6 days after 1 year
+ Paid Sick Leave: 6 days annually for full time employee's
+ Medical, dental & vision after 90 calendar days of employment for full-time employees
+ Life insurance, 401k retirement benefits, and company holidays.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Answer customer calls and input ride information using a computerized scheduling system.
+ Enter new customer information and changes into the system.
+ Data entry into spreadsheets and databases.
+ Resolve service-related complaints.
+ Create daily route maps of the reservations for the drivers.
+ Other duties as required.
Qualifications:
+ High school diploma or GED required.
+ Ability to communicate effectively in both English and Spanish preferred
+ 2 years reservationist or customer service experience.
+ Computer literate
+ Excellent communication and listening skills.
+ Must be able to work shifts or flexible work schedules as needed.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6844
Pay Group: FVZ
Cost Center: 163
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
$16.5 hourly 14d ago
Reservation Agent
Premiere #1 Limousine Service
Service representative job in Middletown, PA
For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you!
It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures.
DUTIES
Phone Call Management
Quick and Accurate Reservations Entry
Providing Excellent Customer Service to all Clients
Providing Dispatch Support
Upselling Packages and VIP Services
Trip Management and Administration
QUALIFICATIONS
Knowledge of local area and routes strongly preferred
Excellent attention to detail required
Excellent customer service skills required
40 WPM typing skills required
Education: High School Diploma or equivalent required
Experience: 1-3 years related experience preferred
Certification/Licensure: N/A
Software/Hardware: An understanding of MS Office Applications
How much does a service representative earn in Branchburg, NJ?
The average service representative in Branchburg, NJ earns between $26,000 and $65,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Branchburg, NJ