Service representative jobs in Clay, NY - 471 jobs

Key Responsibilities Handle inbound calls from Eye Care Professionals (ECPs) regarding: Lens orders Order status and tracking Remakes General customer service inquiries Make outbound follow-up calls to ECPs on pending jobs Maintain an average of 8 calls per hour Deliver high-quality, professional customer support across multiple channels Resolve issues using available tools, resources, and sound business judgment Escalate unresolved issues appropriately Maintain productivity, quality, and customer satisfaction standards Work collaboratively in a team-oriented environment Communicate clearly, professionally, and courteously at all times General Function The Customer Service Representative provides high-quality multi-channel support (phone, chat, email, social media, and mail) to resolve customer issues efficiently. The role supports business objectives by protecting and increasing revenue while enhancing the overall customer experience. Ideal Candidate Profile Optical experience preferred (opticians, optical front desk, or similar roles) ABO Certification preferred Opportunity to pursue ABO certification post-hire for a pay increase Lab experience is a plus Strong customer service mindset with problem-solving abilities Training Combination of online optical courses and in-person 1:1 training with a team lead Training duration: 2-3 weeks before handling independent calls Basic Qualifications High School Diploma or equivalent preferred but not required Strong written and verbal communication skills in English Ability to perform basic math Customer-focused attitude Intermediate PC skills Proficient with Windows OS, Microsoft Office, internet, and web browsers Commitment to first-call resolution Ability to work effectively in a team environment

Spectrum Job DescriptionAt A Glance: Our agents earn an hourly base pay starting at $18.00 along with lucrative commissions. In total, top performers have the opportunity to earn as much as $79,000 annually. Start Date: December 17th Fully paid 7 week training program! Exceptional benefits - medical, dental and vision! Free Spectrum Services - Cable, Internet, and Home Phone! (Restrictions May Apply) Tuition Reimbursement - $5,250 a year! 401k Program with 100% Company match on first 6% of employee contribution! Inclusive work environment where mentors help you grow! Full time, entry and midlevel sales roles focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential. Shifts after training: Evenings and weekend availability. This is not a work from home position. The position reports to our East Syracuse, NY location. JOB SUMMARY The Spectrum Community Solutions Inbound Sales Representative role is: A sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers who place an inbound call to the call center. This role will focus on: Establishing rapport and building value on the appropriate solution by educating our customers. Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile. Are you ready for your next big opportunity? Our Community Solutions Inbound Sales Representatives are consultative professionals who leverage their understanding of Spectrum's exceptional suite of products to upsell existing customers who currently receive services through an agreement with their apartment complex, HOA, multiple dwelling unit (MDU) or other living facility. Every time a new resident calls to set up their services is a sales opportunity. Our representatives make a real difference to our community solutions customers and the company. You'll meet sales goals by educating customers about service options and upselling products to increase the value of their investment. It's all about learning and growing. No matter your background, we will help you develop the skills you need to grow with us. This may be a new road for you but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new representatives into successful sales professionals. With a deliberate path to success. We know that the best people to lead are those who have been down the same road before. Most of our supervisors, managers and members of the senior leadership team in Syracuse started as representatives themselves, so they know exactly what kind of support you'll need to grow and have a successful career. Our training program pairs you with a peer mentor who can show you how to navigate Spectrum's billing systems and use the best sales techniques on all call types. The benefits are clear. On top of substantial earning and career development opportunities, Spectrum offers an extensive benefits package including, educational assistance up to $5,240 annually, generous paid time off benefits, comprehensive health care insurance programs, dependent care FSA program, free Spectrum products and services, cable including premium channels, internet and home phone (restrictions may apply). Spectrum contributes to your future by matching 100% up to 6% of your 401k contributions plus 3% of your annual gross wages into a retirement fund. We promote a positive work environment, fun activities and opportunities to support the community. Major duties and responsibilities. Effectively sell Charter products and services to new and existing customers

Job Description Are you an experienced customer support professional or looking for an exciting career for the first time? Affinity recruiting is looking for a Sales Associate for an amazing client in the Syracuse, NY location! Ideal candidate will have: Minimum of 1 year of customer service / sales experience! Excellent written and verbal communication! Proficient with Microsoft Office Suite (Word, Excel, PowerPoint & Outlook)! Self-motivated, creative, persistent, flexible & innovative! Detail oriented! Duties and Responsibilities: Manage the relationships with new and existing customers! Be the primary contact for customers new and existing! Be the middle person between customers and internal production team, communicating the customers' requirements and requests! Able to troubleshoot customer issues! Assist the marketing and sales team with their initiatives! Will provide support to the sales and marketing team, as needed! Day to day: Interacting with customers - taking new orders, processing repeat orders. Working with the production scheduler to obtain ship dates. Troubleshooting issues with the sales and production team. If this sounds like you, we want to hear from you! Please reply to this posting with an updated resume and a recruiter will reach out to you as soon as possible!

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Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time is overtime eligible and Incentive earning eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will: Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat. What You'll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner. Build sustainable relationships and engage members by providing a superior level of service and support. Perform problem resolution in addition to offering products and services that may fit their needs. Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures. Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act. Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees. Meet or exceed individual competencies and goals while also contributing overall goals of the organization. Verify and maintain member information captured in Core and CRM systems. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels. Uphold the mission and vision that align with AmeriCU's core values and strategic direction. Register in the NMLS database and maintain personal information. Data must be accurate and up to date. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00129 Dewitt NY-Fayetteville,NY 13066Position Type:Regular/Part time Pay Range: $16.50 - $20.65 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Customer Rep needs 2+ years experience Customer Rep requires: Onsite Monday-Friday § 10:30-7:00 EST § Two 10-minute breaks and a 30-minute lunch Outbound, inbound calling PC savvy MS Office savvy Call center Customer service Customer Rep duties: Inbound call representative taking calls from regarding lens orders, order status, order tracking, remakes, general customer service inquiries Outbound calls to follow up with, on pending jobs Average of 8 calls an hour

Tenant Services Specialist is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam. After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required. DISTINGUISHING FEATURES OF THE CLASS This work involves assisting the administration of the Syracuse Housing Authority in providing services to tenants and resolving the more serious or difficult tenant lease violations and other needs for supportive services. Under the direct supervision of an administrative superior, an employee in this class performs a variety of administrative, tenant problem resolution and tenant relations activities of a responsible nature. Works with tenants and staff to resolve tenant lease violations, to prevent or carry out tenant evictions, and other tenant related matters. This position is distinguished from Tenant Services Organizer by administrative duties and the higher level and wider scope of responsibility. Work is assigned and reviewed by an administrative superior through review of written work, review of case records and frequent meetings with supervisor. An employee in this class is expected to perform assigned tasks with independence and good judgment, consulting supervisor for guidance in unusual or serious matters. Supervision may be exercised over other staff assigned to resident retention work duties. Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner. Does related work as required. Hiring Salary Range: $58,000 - $65,000 TYPICAL WORK ACTIVITIES Receives referrals from SHA administrative staff regarding tenant's problems with maintenance and housekeeping of their apartments, relations with other tenants, relations with Housing Authority administration, lease violations, such as non-payment of rent and counseling tenants on their housing rights and responsibilities. Refers complaints to appropriate person, Housing Authority department or outside agency and follows up on referral to insure resolution of referral. Evaluates cases involving tenant lease violations and determines appropriate steps to be taken, such as warning notice, meeting with tenant, or possible eviction letter. Meets with tenants regarding lease violations to try to resolve problems with tenants and to advise tenant of possible eviction if problem is not resolved. Acts as a liaison between tenant organization leaders and the Housing Authority administration by hearing concerns of the tenant leaders, scheduling meetings with housing Authority administrators and generally keeping communication channels open. Assists the administration in tenant grievance hearings by setting up hearing, contacting board members, providing eviction material and documentation to attorney, recording the hearing and similar administrative tasks. Acts as a liaison between the Housing Authority and agencies providing funding to the Authority by performing as central contact person for administrative details, preparing fiscal reports, budgets, program and data reports and submitting any required paperwork to the funding agency. May conduct training sessions on agency policies and procedures or create written materials to clarify or communicate policy issues with tenants. Provides tenant services such as drafting notices to tenants, answering questions and responding to requests for assistance. Network with a variety of human service organizations in order to refer tenants to appropriate community support services. Provides tenant services such as drafting notices to tenants, answering questions and responding to complaints and problems. FULL PERFORMANCE, KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Good knowledge of the policies, organization, and operation of the Syracuse Housing Authority. Good knowledge of the needs, problems and interests of low-income people. Ability to establish and maintain effective working relationships with staff, tenants and community agencies and deal effectively with people in difficult situations. Ability to gather and organize pertinent data. Ability to prepare clear and concise written reports. Ability to communicate effectively with others on both an individual basis and in group meetings. MINIMUM QUALIFICATIONS A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Baccalaureate Degree in education, social work, human services or resources, social science, public administration or a field closely related to the aforementioned and one (1) year of professional level work experience in assisting in the administration of or providing a human services program; or, B. Five (5) years of paraprofessional or professional level work experience, in education, social work, *human services or resources, social science, public administration or a field closely related to the aforementioned, one (1) year of which must have been in a professional level capacity in assisting in the administration of or providing a human services program; or, C. An equivalent combination of training and experience as defined by the limits of (A) and (B) above. *note - Human Services comprise those career fields in which practitioners help others to solve their physical or emotional problems or to meet their physical, emotional or mental needs, or to enhance their cultural, social, spiritual or physical conditions. Practitioners in this class are typically characterized by working with people on an individual or group basis. Responsibility for the custody or detention of individuals or for determining program eligibility is not considered qualifying experience.

Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!

Pay Range: $16-19 Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Job Description * Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements: * Microsoft Office proficient * Type 35-45 words per minute * Excellent verbal and written communication skills Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

The incumbent must present a positive and helpful image to all callers and perform a wide variety of call center services to assist patients, and internal/external callers. Also the incumbent should be proficient with multiple software programs for sending messages, call processing and documentation. Minimum Qualifications: Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required. Preferred Qualifications: Knowledge of Medical Terminology, Hands on experience using Multi-line Phone Systems or Call Center Phone System and Bilingual Skills (English/Spanish) preferred. Work Days: 1445-2315 rotating weekends and holidays Message to Applicants: Recruitment Office: Human Resources

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

At Usherwood Office Technology, an Integration Services Specialist provides technical support for multifunction printers (MFPs), surveillance devices, audio visual displays, and phone systems through all phases of the device life cycle, from initial deployment to replacement. This role will work closely with our Logistics, Service, Sales, Projects, and Client Services teams to inquire and support clients' connectivity needs before, during, and after deployment. An Integration Specialist responds to incoming client support requests via our ticketing system, phone, email, and Microsoft Teams. A successful specialist will listen to a client's issue, diagnose the nature of the problem, and provide remote support to remedy. They assist with networking, document workflows, installing software/drivers, and maintaining printing related applications. The specialist will be required to travel to customer sites when necessary to resolve client issues. KEY RESPONSIBILITIES: Support the initial configuration, network connectivity, and applications associated with a new deployment (via onsite or remote). Support Managed print applications: Uniflow, Papercut, Goldfax. Support common connectivity, driver, and application requests. Install, maintain, and support print, surveillance, AV display, and phone applications. Send, receive, and coordinate client deployment surveys. Create and maintain process documentation. Interact with highly technical and non-technical customers equally, including end-users, project managers, engineers, sales, and senior staff members. EDUCATION: Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience Experience in IT helpdesk, customer service or support capacity is encouraged. A+ certification and Network+ certification or ability to attain within first six months SKILLS & QUAILIFICATIONS: Working knowledge of Microsoft Windows, Mac OS, and applications. Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) Working knowledge of print related applications and utilities related to Canon, Xerox, HP and Fiery. Ability to prioritize and multitask assigned tasks in a fast-paced work environment. Strong written and verbal communication. Ability to appropriately communicate with customers of all temperaments effectively via phone, email or onsite. Ability to work both independently and in a team environment. Ability to learn and master specific applications. BENEFITS: Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 20 days of paid time off Cellphone allowance Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Paid training and certification opportunities Annual company store allowance “Our growth is mirrored by the quality of people we have invested in.” - Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at *****************

The Company At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an "A" rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier. Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago. What you will do This is an important claims support role that helps keep our claims processes efficient, organizing and moving. With skills in detail orientation and organization, you will sort and index claims-related documents on a daily basis so our claims adjusters can begin their work in servicing our customers. Other administrative tasks will be assigned to help you learn, grow, and develop into the role. This is your opportunity to begin your career in the insurance industry! Key responsibilities * Process billing invoices. * Complete any necessary forms and letters to be sent to relevant parties as requested by the Claims Adjuster. * Request and obtain relevant documentation for a claim as requested by the Claims Adjuster and ensure timely follow up. * Mail and print letters, files, and other relevant claims documents. * Perform work within vendor web portals. * Perform research while working exception reports. * Complete all required internal claims reports timely. * Perform financial transaction job tasks. * Manual Exception check handling. * Update vendor file with new vendors or updates to existing vendors. Additional responsibilities * Performs other duties as assigned. * Conforms with all corporate policies and procedures. What you need * Associate's degree preferred or equivalent experience. * 2 years working in a Claims environment preferred, but not required. * Ability to work on site at our New Hartford, NY location. Salary range: $34,000 - $40,900 The final salary to be paid and position within the internal salary range will take into consideration the individual's work experience, geographic location, education, certification(s) or additional qualifications, and scope and responsibilities within the role. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: * Medical and Prescription Drug Benefit * Dental Benefit * Vision Benefit * Life Insurance and Disability Benefits * 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit-Sharing contribution based upon annual company financial results) * Health Savings Account (HSA) * Flexible Spending Accounts * Tuition Assistance, Training, and Professional Designations * Company-Paid Family Leave * Adoption/Surrogacy Assistance Benefit * Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance * Student Loan Refinancing Services * Care.com Membership with Back-up Care, Senior Solutions * Business Travel Accident Insurance * Matching Gifts program * Paid Volunteer Day * Employee Referral Award Program * Wellness programs Additional information This position is a full time hourly, non-exempt (overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Rotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and services Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience Telephone customers to schedule sales appointments and promote products suitable to the customer's needs Participate in branch prospecting efforts and sales initiatives Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand directions and adhere to established policy and procedures Able to remain focused and organized to successfully complete responsibilities Actively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Skills Requirements: High School Diploma or GED required Excellent interpersonal and communication skills Accurate and proficient math skills Documentation skills with attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older.

Job Description Customer Rep needs 2+ years experience Customer Rep requires: Onsite Monday-Friday § 10:30-7:00 EST § Two 10-minute breaks and a 30-minute lunch Outbound, inbound calling PC savvy MS Office savvy Call center Customer service Customer Rep duties: Inbound call representative taking calls from regarding lens orders, order status, order tracking, remakes, general customer service inquiries Outbound calls to follow up with, on pending jobs Average of 8 calls an hour

Job DescriptionHere at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit.Benefits:401(k)401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time On-site work required in Rome, NY is overtime eligible and Incentive earning eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will: Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat. What You'll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner. Build sustainable relationships and engage members by providing a superior level of service and support. Perform problem resolution in addition to offering products and services that may fit their needs. Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures. Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act. Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees. Meet or exceed individual competencies and goals while also contributing overall goals of the organization. Verify and maintain member information captured in Core and CRM systems. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels. Uphold the mission and vision that align with AmeriCU's core values and strategic direction. Register in the NMLS database and maintain personal information. Data must be accurate and up to date. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

The Company At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier. Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago. What you will do This is an important claims support role that helps keep our claims processes efficient, organizing and moving. With skills in detail orientation and organization, you will sort and index claims-related documents on a daily basis so our claims adjusters can begin their work in servicing our customers. Other administrative tasks will be assigned to help you learn, grow, and develop into the role. This is your opportunity to begin your career in the insurance industry! Key responsibilities Process billing invoices. Complete any necessary forms and letters to be sent to relevant parties as requested by the Claims Adjuster. Request and obtain relevant documentation for a claim as requested by the Claims Adjuster and ensure timely follow up. Mail and print letters, files, and other relevant claims documents. Perform work within vendor web portals. Perform research while working exception reports. Complete all required internal claims reports timely. Perform financial transaction job tasks. Manual Exception check handling. Update vendor file with new vendors or updates to existing vendors. Additional responsibilities Performs other duties as assigned. Conforms with all corporate policies and procedures. What you need Associate's degree preferred or equivalent experience. 2 years working in a Claims environment preferred, but not required. Ability to work on site at our New Hartford, NY location. Salary range: $34,000 - $40,900 The final salary to be paid and position within the internal salary range will take into consideration the individual's work experience, geographic location, education, certification(s) or additional qualifications, and scope and responsibilities within the role. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit-Sharing contribution based upon annual company financial results) Health Savings Account (HSA) Flexible Spending Accounts Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs Additional information This position is a full time hourly, non-exempt (overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.