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Customer Support Specialist
Garfield Refining 3.8
Service representative job in Philadelphia, PA
Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service-and we're looking for someone equally passionate to join us as a Customer Support Specialist.
In this role, you'll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration-this is a great place to start.
What You'll Be Doing:
Opening and processing daily shipments efficiently and accurately
Entering and maintaining accurate customer data into our software systems
Maintain a positive and professional attitude toward customers
Answering phone calls and directing them to the appropriate team members
Delivering excellent customer service and communication at every touchpoint
Escalating complex or urgent issues to management as needed
Supporting other departments and projects as assigned
You might be a great fit if you have:
At least 1 year of experience in a professional environment
Associate's or Bachelor's degree preferred (but not required-we provide thorough training)
A quick and adaptable learning style
Proficiency in Microsoft Office, particularly Excel
Strong organizational skills and sharp attention to detail
A passion for helping people and providing excellent service
A dependable work ethic and collaborative mindset
Why Join Our Team?
Benefits and Perks may include:
Competitive salary
Subsidized medical, dental and vision plans for employees and their family members.
401(k) with employer contributions
Paid Time Off
We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.
$44k-62k yearly est. 4d ago
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Customer Service Specialist
Hunter Hamilton 4.6
Service representative job in Malvern, PA
📍 Onsite | Malvern, PA
💰 $26-$28/hr
A global manufacturing and building solutions leader is seeking an experienced Customer Service professional to support its onsite service operations in Malvern, PA. This role is ideal for someone who excels in a fast-paced environment and takes pride in delivering accurate, high-quality service.
Onsite role (not remote)
Must be flexible for a shift between 7:30am and 6pm (8-hour shift), with flexibility for OT
What You'll Do
Manage and maintain customer orders in SAP
Process EDI and standard orders; verify pricing and availability
Coordinate with sales, logistics, and operations to ensure on-time delivery
Resolve customer issues, complaints, and RMAs with professionalism
Track shipments, expedite urgent orders, and communicate updates clearly
Keys to Success
SAP order management experience
2-4 years of customer service experience (manufacturing/building products preferred)
Strong communication, organization, and multitasking skills
Customer-focused mindset with strong problem-solving ability
$26-28 hourly 3d ago
Regional Installation & Service Specialist - Northeast
Silentia Us
Service representative job in King of Prussia, PA
About Silentia
Silentia is a Swedish, family-owned company founded in 1989 and headquartered in the U.S. in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows.
We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment.
With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia's solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings.
Job Description
The Regional Installation & Service Specialist - Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia's patient privacy screen systems across hospitals and healthcare facilities in the Northeast region.
Key Responsibilities
Perform on-site installation of Silentia privacy screen systems
Interpret floor plans and installation drawings
Assemble, mount, level, and secure systems
Conduct final walkthroughs and handoff
Provide on-site service and repairs
Diagnose and resolve issues
Perform warranty and non-warranty service calls
Support sales with site walks and assessments
Act as technical contact for facilities teams
Coordinate deliveries and tools
Maintain inventory
Submit service and installation reports in Salesforce
Qualifications & Experience
Required
3-7+ years of installation or field service experience
Experience working in a healthcare environment or equivalent setting
Ability to read floor plans, technical drawings, and installation guides
Strong mechanical aptitude
Excellent communication skills
Valid driver's license with a clean driving record
Maintain hospital vendor credentialing and access requirements
Ability to travel extensively
Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service
Preferred
Healthcare furniture or architectural systems experience
Infection control familiarity
CRM experience
Physical Requirements
Ability to lift and maneuver equipment weighing up to 75 lbs
Ability to stand, kneel, and climb ladders
What We Offer
Competitive salary
Company van provided
Tools and safety gear provided
Comprehensive health, dental, and vision insurance
Generous PTO and holiday schedule
Option to participate in 401(k) plan
$46k-86k yearly est. 2d ago
Claims Service Sales Representative
CWA Recruiting
Service representative job in Montgomery, PA
Property & Casualty Insurance
Montgomery County, Pennsylvania
As a sales representative, your role involves taking initiative and providing guidance throughout the recovery journey. Your support will help build trust, making it easier to finalize the sale. Our skilled team will handle all the necessary paperwork, while you play a crucial role on the front lines, assisting homeowners and business owners as they navigate the aftermath of disasters like fire, water, or storms. Familiarity with the Xactimate system would be beneficial, along with strong writing abilities. The ideal candidate should not only understand property claims but also possess the ability to persuade clients effectively. It is essential to live within the designated territory, which includes Allentown, NE PA, Schuylkill, Lebanon, Reading, Bucks, and Montgomery counties, among others.
Since 1964, our company has employed 20 staff members. Candidates must have a clear background, a valid driver's license, and a willingness to obtain an adjuster's license. Availability is required on both weekdays and weekends. We strive for a quick resolution, responding to emergencies, referrals, and opportunities with speed and efficiency.
$34k-40k yearly est. 2d ago
Client Services Associate
Pacer Group 4.5
Service representative job in Pottstown, PA
Title: Client Services Associate
Location: Pottstown, PA | Onsite | Full-Time
Please Note: Fresher can also apply
Job Type: Full-time
Job Description:
We are seeking a dedicated and professional Client Services Associate to join our dynamic team. This role involves providing exceptional support to clients, managing service requests, and ensuring client satisfaction within a fast-paced financial services environment. The ideal candidate will possess strong communication skills, analytical abilities, and familiarity with Salesforce to effectively serve our clients and contribute to organisational success.
Responsibilities:
Act as the primary point of contact for clients, addressing enquiries promptly and professionally
Manage client accounts using Salesforce, ensuring all information is accurate and up-to-date
Assist clients with service requests, account updates, and troubleshooting issues related to financial products
Analyse client data to identify trends, opportunities for improvement, and potential risks
Collaborate with internal teams to facilitate seamless service delivery and resolve client concerns efficiently
Maintain comprehensive records of interactions and transactions in accordance with company policies
Support the onboarding of new clients by providing detailed information and guidance throughout the process
Qualifications:
Proven experience in a client-facing role within US Staffing industry
Proficiency in Salesforce or similar Customer Relationship Management (CRM) systems
Excellent communication skills, both written and verbal, with an ability to explain complex concepts clearly
Strong analysis skills with the ability to interpret data and generate actionable insights
Organised, detail-oriented, and capable of managing multiple priorities simultaneously
Demonstrated ability to work collaboratively within a team environment whilst maintaining a high level of professionalism
This position offers an excellent opportunity for individuals eager to develop their career in client services within the financial sector. We value proactive problem-solvers who are committed to delivering outstanding service and fostering long-term client relationships.
$36k-48k yearly est. 4d ago
PATIENT SERVICES REP
Cooper University Health Care 4.6
Service representative job in Sharon Hill, PA
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements * Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. * Must possess excellent communication skills both verbal and written. * You must be skilled in the use of computers.
$31k-35k yearly est. 2d ago
Customer Service Representative
Risus Talent Partners
Service representative job in Newtown, PA
Customer ServiceRepresentative | Strategic Account Services
Newtown Square, PA | Hybrid (4 days on-site, 1 remote)
We are hiring a Customer ServiceRepresentative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You'll Do
Process customer orders accurately within 48 hours
Support pricing reviews for new and existing customers
Manage customer inquiries, requests, and issue resolution
Maintain accurate customer and product data in the ERP system
Monitor inventory levels tied to customer programs
Collaborate with purchasing and internal teams as needed
What We're Looking For
Customer service or order management experience
Comfort working in ERP and CRM systems
Strong communication and phone skills
Organized, detail-oriented, and able to multitask
Able to thrive in a mostly on-site, hybrid environment
Why This Role
High-visibility strategic accounts
Stable, collaborative team environment
Growth-focused role supporting an expanding program
$28k-36k yearly est. 1d ago
Customer Service Representative
LHH 4.3
Service representative job in Bensalem, PA
Job Title: Customer ServiceRepresentative
Type of Employment: Temporary, 3 Months
In Office/Hybrid/Remote: Fully in Office
Hourly: $22/hr
LHH is partnering with a very fun company in Bensalem, PA within the music industry is looking to hire a temporary Customer ServiceRepresentative to cover for a 3-month leave. The qualified candidate should have strong technology skills, excellent communication skills, and be very detail oriented. The hours are Monday through Friday 8:30AM to 5:15PM with a 1 hour break.
If this role is a fit to your background, please submit an updated resume for review.
Responsibilities:
Enter customer orders into the company ERP system
Monitor EDI website orders and verify for accuracy
Answer incoming phone calls and emails from dealers, non dealers, sales reps and consumers to assist with orders, returns or order issues
Assist with backorders
Schedule shipments and handle order payments
Required Experience:
At least 1 year of customer service experience
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite and able to learn new software easily
Ability to type 50WPM minimum
Extremely detail oriented
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ***********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$22 hourly 3d ago
Technical Customer Service- Webhosting
Ionos 4.4
Service representative job in Philadelphia, PA
IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
We are always seeking technically minded individuals with a passion for helping others to join our team in our new Center City office. Our contact center teammates assist callers with virtual servers, building websites and other general technical and non-technical issues. Responsibilities may include assisting customers with dedicated, root, and VPS server products via phone, email and chat. Assisting customers with their drag and drop website builders, domains, e-mail, e-commerce packages and other support. Our staff also make recommendations and market new products to clients. Exceptional customer service skills are needed with all of our roles, prior customer service experience in various settings is needed. Prior experience in technical support and website technical knowledge a plus.
Our current open roles are expected to work a mid shift with hours from 12 PM - 8 PM or 1 PM - 9 PM.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
$29k-37k yearly est. 3d ago
Customer Service Representative
Randstad USA 4.6
Service representative job in Burlington, NJ
We are seeking a customer-focused Customer ServiceRepresentative to join our team in Burlington, NJ. In this role, you will be the "voice and heart", providing essential support and troubleshooting for our diverse customer base. This is an entry-level position designed for individuals who are eager to learn our industry-leading technologies and grow within a supportive, collaborative environment.
What You'll Do:
Actively listen to customer inquiries to provide accurate information on products, parts, and services.
Efficiently process supply orders, provide price quotes, and manage RMAs (Return Merchandise Authorizations) and Web Store enrollments.
Maintain precise documentation of all customer interactions and solutions within our CRM database to ensure seamless follow-up
Work closely with supervisors and cross-functional teams to meet performance metrics while adhering to company guidelines and schedules.
Essential Qualifications:
High school diploma, GED, or equivalent experience.
0-1 year of experience in a customer-facing or professional office environment.
Exceptional phone handling skills and the ability to practice active, responsive listening.
Familiarity with CRM software or advanced proficiency in the Microsoft Office Suite.
What We Offer:
$22 per hour competitive compensation
M-F, 20 hours per week part time schedule
Enjoy a balanced schedule with in-office collaboration Monday through Wednesday.
Comprehensive medical, dental, and vision insurance, plus an Employee Assistance Program (EAP).
401(k) plan with company match and life insurance.
For a faster response, please email your resume to ****************************** with "CSR" in the subject line.
$22 hourly 5d ago
Client Support Staff
Women Against Abuse, Inc. 3.8
Service representative job in Philadelphia, PA
Description & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.
Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.
What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days.The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism
Requirements
A High School Diploma or the equivalent is required.
At least one (1) year experience in an advocacy, crisis or shelter support position is required.
The ability to read, write and comprehend English is required.
Demonstrated ability to work effectively with a diverse population is required.
Demonstrated ability to work effectively as a team member is required.
Demonstrated commitment to service of others is required.
Demonstrated proficiency in communication, both verbal and written, is required.
Bilingualism is strongly preferred.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.
Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy.
Job Qualifications:
Education:
High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience.
Experience:
One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events.
Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests.
Completion of Barnes Foundation Associate training coursework.
Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events
Demonstrate strong attention to detail.
Highly organized.
Demonstrated customer service/relations experience with a true passion for working with the public.
Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry.
Flexible schedule with the ability to work weekends, some evenings and holidays, as needed.
Ability to operate a digital point of sale system with accuracy and reliability.
Proficiency in digital tools including Microsoft products and modern communication tools.
Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting.
Knowledge or interest in history, fine art and/or language skills beyond English are a plus.
Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills.
Licenses, Certifications: N/A
Clearances:
Criminal Background-National
Physical Activities to Perform Essential Functions:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Moving:
Ability to stand and walk for 8-hour shifts with minimal rest breaks.
Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies.
Vision Requirements:
This position requires extended time on the computer.
Communication Requirements:
Clearly communicate in person, by phone, and by video conference.
Communicate with others in conversational and written English.
Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus.
Job Responsibilities:
Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility.
Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive.
Handles challenging situations with the public quickly and effectively, with skill and professionalism.
Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement.
Actively up-sells additional offers such as membership, seminars, lectures, and parking.
Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings.
Disseminates information regarding various education and membership events.
Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information.
Provides timely response to guest requests for information received by mail, phone, and email.
Follow-up on customer calls and emails.
Creates Customer Service Issue records for all compliments, complaints or comments.
Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately.
Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices.
Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers.
Works with various technology platforms to sell tickets and communicate effectively.
Accurately enters data and processes payments.
Adheres to foundation policies, including those regarding attendance, punctuality and dress code.
Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions.
Assists in preparation of mailings and other communications with customers.
Performs other duties as assigned.
Organization-Wide Competencies:
1. Accountability:
a. Prepares for work assignments and meetings,
b. Conducts thorough fact-finding, decision-making and/or follow through,
c. Admits mistakes and errors and informs others when one is not able to meet a commitment.
2. Job Quality:
a. Dependably demonstrates job knowledge necessary for the position,
b. Produces timely, accurate, high quality work output,
c. Prioritizes work responsibilities effectively and produces work quantity expected for the role.
3. Service:
a. Identifies problems and collaborate with others to devise and create effective solutions.
b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values.
c. Facilitates open communication and keeps an open mind about new ideas.
4. Leadership:
a. Sets a good example for others,
b. Demonstrates ethical decision-making and communication,
c. Makes decisions. Uses a solution-oriented, collaborative approach.
5. Collaboration:
a. Seeks win-win outcomes in decision-making,
b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others,
c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives.
6. Empowerment (Supervisors):
a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources,
b. Motivates team to meet short- and long-term goals: individual, department and strategic plan,
c. Creates environment for staff development.
7. Administration (Supervisors):
a. Meets goals related to revenue targets, expense control, program fees, etc.,
b. Develops/manages budget in keeping with organizational priorities,
c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.),
d. Collects and analyzes data effectively,
e. Documents work accurately and consistently, shares information appropriately.
$38k-44k yearly est. Auto-Apply 60d+ ago
Customer Relations Specialist
Spectrum Control 4.1
Service representative job in Philadelphia, PA
At Spectrum Control, most departments operate on a 4-day, 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO, plus our benefits begin on day 1 of employment. Come join a workforce where we put you first!
Position Summary: The Customer Relations Specialist serves as a primary point of contact for customers, supporting strong, responsive relationships across the order lifecycle. This role coordinates closely with Sales, Operations, Engineering, and internal stakeholders to process customer information, address inquiries, and facilitate timely, accurate communication. The Customer Relations Specialist helps ensure customer requirements are clearly understood and met, supporting on-time delivery, quality expectations, and overall customer satisfaction within a regulated, high-reliability manufacturing environment.
ESSENTIAL FUNCTIONS
Serve as a primary customer point of contact, processing customer requests and inquiries related to pricing, delivery, order status, expedites, and customer surveys.
Prepare and communicate quotations, including pricing and delivery lead times, working with Sales, Operations, and Engineering as needed.
Administer customer purchase orders by reviewing, accepting, and entering orders; performing purchase order reviews; issuing order acknowledgements; and processing change notices for new or existing parts.
Validate customer requirements through design verification and cross-referencing, coordinating with Engineering to resolve requirements, clarify exceptions, or support special requests.
Process return material authorizations (RMAs), validate returned materials, issue customer credits, and enter replacement or rework orders as required.
Monitor and manage open order reports to support on-time delivery; proactively notify customers of changes to committed delivery schedules.
Follow up on quotations to secure orders and document reasons for lost business.
Obtain pricing approvals in accordance with established guidelines and authorization levels.
Coordinate delivery lead times and recommend adjustments to pricing or lead times based on production capacity and customer needs.
Complete purchase order reviews in compliance with ITAR, FAR, and DFARS flow-down requirements, including review of end-user statements where applicable.
Manage customer portals and maintain accurate, up-to-date customer order information.
Administer channel stock rotation through quarterly reviews.
Manage inactive, obsolete, and retired part number quotations.
Review and interpret customer terms and conditions, escalating concerns as appropriate.
Resolve customer issues through cross-functional collaboration with Sales, Engineering, Operations, Accounting, and Quality.
Respond to customer requests for order documentation, including order acknowledgements, shipment tracking, certificates of conformance (CoC), and invoices.
Verify customer freight and shipping requirements to ensure compliance with customer and company logistics expectations.
REQUIRED QUALIFICATIONS
Associate degree.
Three (3) to five (5) years of experience in customer service, inside sales, or a related customer-facing role within a manufacturing or technical environment.
Or an equivalent combination of education and relevant experience.
DESIRED QUALIFICATIONS
Proficiency with ERP/MRP systems, CRM platforms, and related business tools.
Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel) and web-based systems.
Ability to read and interpret company procedures, technical documentation, and customer requirements.
Effective written and verbal communication skills, with the ability to interact professionally with customers, distributors, vendors, and internal teams.
Ability to perform basic mathematical calculations, including percentages, discounts, proportions, and simple algebraic concepts.
Strong reasoning and problem-solving skills, with the ability to manage multiple variables in a fast-paced, regulated environment.
Ability to interpret and follow instructions provided verbally, in writing, electronically, or via diagrams and schedules.
WORK ENVIRONMENT
On-site role within a manufacturing environment, supporting cross-functional teams in a regulated aerospace/defense setting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Third-Party Recruiters
Please note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact ************************************.
$33k-54k yearly est. Auto-Apply 19d ago
Insurance Client Specialist- Bilingual Preferred
Patrick McNealis Insurance and Financial Group
Service representative job in Hatfield, PA
Job Description
We are expanding and have an opening for a top-performing Personal Lines Customer Care Specialist to join our award-winning team. With our insurance agency's extensive customer care work and our amazing products and services, we are excited about the opportunity to maintain our momentum and continue to gain market share.
There are positions available at our Hatfield, PA Office
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Responsibilities
Maintaining strong relationships with existing commercial lines clients while providing day-to-day service support. Work closely with commercial lines Client Managers to assist with policy changes, billing inquiries, and renewals, as well as identify opportunities to round out accounts and further support client needs.
This position is designed for someone eager to learn the insurance industry and grow into a long-term career. With training and guidance, you will build confidence in servicing accounts, using agency systems, and developing a strong foundation in commercial lines insurance to support growth into a client manager.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Spanish preferred
$41k-73k yearly est. 6d ago
Client Success Renewals Specialist
Norstella
Service representative job in Trenton, NJ
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 29d ago
Client Specialist
Barry's 3.7
Service representative job in Philadelphia, PA
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customer service in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$52k-89k yearly est. 60d+ ago
Customer Excellence Representative
Holt Logistics 3.7
Service representative job in Gloucester City, NJ
At Holt Logistics our growth is a result of the people who embrace our purpose. Just ask some of our employees that have remained loyal for the past 30 years. It all starts with learning at the forefront of the operation, keeping customers informed and developing solutions for issues. Because in Logistics, it is never the same day. It's all about culture and making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace.
What does the Customer Excellence Representative do?
Under the leadership of the Customer Excellence Manager, you will work directly with specific customers as part of our total account management practices. You will have daily interactions with client to update inbound Logistics, vessel schedule, warehouse coordination, outbound logistics, invoice resolution, reporting and dynamic solutions. Work across various intercompany departments, owning the account and offer customized approach to each client. Ultimately responsible to make customer feel like they are the only one from front end operations, throughput, and end delivery to drive sales.
How do they do it?
As a Customer Excellence Representative, your priority is to contribute to the success of your customer. This means that you develop customer specific solutions based on their needs not on what the company can or cannot do. You will go above and beyond the normal customer response and provide luxury service with swift response time. You deliver results during your assigned clients, drive their key performance indicators and brand loyalty by building your reputation directly to client.
The Customer Excellence department sets the tone by embracing and putting the customer first and make their life easier and simpler by choosing Holt Logistics. Come ready to work each day with a positive attitude.
Responsibilities:
Initial Onboarding
Assists in training & developing the client
Directly call customers to get feedback and identify (weekly/biweekly check in)
Introduction to company & onboarding of customer (accounting across entity/terminal tour/contact persons)
Define Customer's expectations including what reports are needed
Communication rates in a way that they are easily understood
Daily Experience
Partners with supervisors, terminal, trucking, and back-office coworkers regarding issues
Frequently communicates and exchanges information with customers on the telephone and face-to-face interactions. Must be able to exchange accurate information in these situations
Frequently moves across the departments and entities assisting customers, as well as filtering requests to the correct person
Analyzes customer interactions and feedback to develop solutions to issues
Improves the services offered by a business by better understanding the needs of customers
Meets the customer's needs to ensure customer loyalty and satisfaction
Questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Maximizes customer operational performance by providing resources and technical advice
Communicates operational update and delays (vessel, warehousing, truck loading)
Develops customer specific SOP for damages, truck loading and special handling requirements
Pulls updates from terminal and portal that to be relayed to customer, manages information to provide upper leadership in a timely manner so we can provide exceptional customer service
Interacts and visits with terminal to better understand business operations
Coordinate with outbound trucking and specific knowledge to receiving warehouse
Acknowledge trends with the customer and compare against the market
Build and maintain CRM and email contact list along the way
Maintain SOP for tasks and update as things become relevant
$42k-62k yearly est. 3d ago
Client Specialist Key, King of Prussia Mall
Knitwell Group
Service representative job in King of Prussia, PA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01265 King of Prussia PA-King of Prussia,PA 19406Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$41k-72k yearly est. Auto-Apply 60d+ ago
Representative, Administration Center - Overnight Shift
American Airlines 4.5
Service representative job in Philadelphia, PA
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Workforce Administration Team within the Technical Operations Division.
+ Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
+ Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Prepare and maintain various department reports, including weekly headcount reports and daily manning.
+ Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
+ Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
+ Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
+ Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
+ Greets and directs team members and external visitors.
+ Maintains office supply inventory and initiates department supply orders when necessary.
+ Submits transactions for computer and system accesses.
+ Sort, track and file data and correspondence
+ Process time-sensitive requests
+ Efficiently and effectively communicate to high levels leadership to address operational inquires
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
+ May be required to work shifts, nights, weekends and holidays
+ Must be willing to travel as required for professional development
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalent
+ Prior administrative experience
+ Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
**Preferred Qualifications- Education & Prior Job Experience**
+ Minimum of 1 year experience in an office setting
+ Associate's degree or equivalent work experience
**Skills, Licenses & Certifications**
+ Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
+ Broad understanding of Workbrain or other time and attendance applications
+ Ability to prepare correspondence and format reports
+ Ability to maintain confidentiality with team member files, payroll data and personal information
+ Ability to prioritize and organize work functions effectively
+ Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$26k-32k yearly est. 4d ago
Client Specialist
Xiente
Service representative job in Philadelphia, PA
Job DescriptionDescription:
1. Greeting all clients (including those over the phone) warmly and respectfully and direct visitors and clients to the appropriate location or person.
2. Maintain the appearance of the Hub, ensuring that it is welcoming, clean, organized and inviting to clients.
3. Record and transmit clear, concise, and timely messages from callers and visitors.
4. Mail handling: Manage all aspects of incoming and outgoing mail, including receiving, opening, dating, distributing, and making copies of incoming mail; preparing and posting outgoing mail; maintaining the stamp machine; and ensuring timely pickup or mailing of all correspondence
5. Package handling: Receive packages from couriers and other delivery services, sign for deliveries, notify the appropriate staff within 24 hours, and ensure packages are placed in the office mailbox or designated area.
6. Ensure that all forms related to applications are up to date, legible, clean and organized and packets are readily available for clients who request services.
7. Assist clients with the application process as needed and connect clients with resources.
8. Assist Economic Mobility and Housing Department with Administrative Tasks as needed, including but not limited to filing, scanning, uploading documents, scheduling appointments, and following up with clients and staff with appointment reminders.
9. Collaborate effectively to support client needs, share insights, and contribute to team projects and goals, ensuring seamless service delivery and client satisfaction.
10. Other Duties Assigned.
Requirements:
? Ability to secure clearance for PA Child Abuse, PA Criminal History, FBI, and National Sex Offenders Clearance (required).
? Ability to secure health clearances every two years and TB once (required).
? High school diploma
? Good communication skills
? Customer service oriented
? Bilingual (Spanish and English)
How much does a service representative earn in Montgomery, PA?
The average service representative in Montgomery, PA earns between $24,000 and $61,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Montgomery, PA
$38,000
What are the biggest employers of Service Representatives in Montgomery, PA?
The biggest employers of Service Representatives in Montgomery, PA are: