Service representative jobs in Perry Hall, MD

Primary Worksite location: York, PA As a Technical Service Representative, you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate on Continuous Improvement Team and problem resolution meetings with Operations and Management. Specialized training is provided to those who meet the qualifications of the role. You will report to the Technical Service Manager and will be primarily onsite in York, PA Benefits: PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits. Responsibilities: Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner. Ensure accurate reporting to the customer and coatings team. Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S. Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands-on support; followed by a daily trip report. Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement. Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements. Qualifications: HS Diploma, GED, or Equivalent. 5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience. Good experience with, paint mixing, paint application, or similar experience is ideal. Good computer skills Experience providing detailed troubleshooting and resolutions to users. Experience interpreting and responding to customer questions and requests. Strong technical troubleshooting and problem-solving skills. Ability to work well alone and within a team environment to solve ever-changing challenges. Travel to customer site locations locally and regionally. #LI-Remote About us: Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We're looking for a client-focused and consultative professional to join our team as a Client Success Specialist (Vehicle Acquisition). In this role, you will serve as the primary client partner and process owner for the end-to-end acquisition of fleet vehicles, from model year setup through delivery. The position is accountable for guiding clients through specification, cost analysis, and manufacturer selection to ensure acquisition decisions align with their fleet performance and financial goals. Success in this role results in a seamless client acquisition experience, optimized total cost of ownership, and strengthened client relationships that support retention and Element's overall profitability. What You'll Do Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing). Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals. Assist clients with vehicle and specification decision-making. Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies. Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications. Develop lifecycle cost analysis, payment schedules, pricing, and specifications. Prepare manufacturer comparisons and recommend best-value packages and equipment. Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members. Interact with clients' manufacturer representatives as needed and keep clients informed of manufacturer changes. Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries. Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals. Internally, this role is referred to as a Consultant, New Vehicle Acquisition Basic Qualifications Bachelor's degree in business, Supply Chain, or related field; or equivalent business experience. Minimum of 3 years of professional experience with direct client contact. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Strong negotiation and analytical skills. Ability to influence client decisions with diplomacy and consultative skill Preferred Qualifications Strong presentation and facilitation skills. Effective decision-making and problem-solving ability. Highly organized with strong time management skills; able to manage multiple priorities. Detail-oriented with a focus on accuracy. Ability to adapt to change with flexibility Location: Owings Mills, MD. The hiring base salary range for this position is $60,400- $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What's in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to ********************************* or call **************. Know Your Rights: Workplace discrimination is illegal

DEPARTMENT SHIFT Monday - Friday: 3rd shift 10:10am -7pm Rotating Saturdays (mandatory): 9:00 AM - 1:00 PM MECU CREDIT UNION MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members. MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I. This is a full-time position located in downtown Baltimore, MECU Credit Union subsidizes a portion of parking or MTA. Must successfully complete an electronic assessment. POSITION SUMMARY Account Services Representative I Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills. Account Services Representative II With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills. POSITION-SPECIFIC COMPETENCIES Member (Coworker) Service Develops positive relationships by listening carefully and respectfully. Makes and fulfills commitments to resolve member/coworkers issues. Demonstrates sensitivity to the member's/coworker's sense of urgency. Follows up to ensure that members/coworkers are satisfied with both the process and the outcome. Routine Account-Related Inquires Determines members specific account needs in the course of member contact. Works with branches and departments within the Credit Union to resolve member concerns. Answers member inquiries regarding various credit union services and products. Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations. Member Issue Resolution Research and resolve member problems, acting as the member liaison between other departments when necessary. Products/Service Knowledge Possesses current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Utilizes knowledge to meet member needs and gain a competitive advantage. Cross-Sell Products Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards. Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time. EDUCATION * High School Diploma (general studies) Required * General Education Degree (GED) In Lieu of H.S. Diploma EXPERIENCE * ASR I Twelve (12) months Call Center Required * ASR I One (1) year Member/Customer Service Required * ASR II Eighteen (18) months Call Center Required * ASR II One (1) year Member/Customer Service Required QUALIFICATIONS * Strong computer application skills. * Strong oral/written communication skills. * Must be results oriented. * Quick learner and motivated to be a consistent performer. * Attendance and punctuality are a must. COMPENSATION Salary Range per hour, depending on experience and qualifications * Account Services Representative I - $20.00- $21.59 * Account Services Representative II - $21.00- $24.13 BENEFITS at MECU CREDIT UNION At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: * Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. * 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. * Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. * Tuition Assistance: Continue your education and professional development with our tuition assistance program. * Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. * Parking Discounts: Enjoy discounted parking to make commuting easier. * Long-Term Care Insurance: Prepare for the future with long-term care coverage options. * Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. PHYSICAL DEMANDS While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Our client is a full line industrial and safety products distributor. They have been in business for over 40 years and sell primarily to local and state governments, along with fire and law enforcement, and emergency response. They are looking for a Customer Success Representative that will support the Outside Sales Team, for one of their Branch Locations in the Lanham, MD area. The Customer Success Representative will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and making decisions regarding claims and resolutions and make outbound calls as necessary. The Customer Success Representative assists customers with pricing, inventory and lead time on all available items. The Customer Success Representative will also provide freight estimates, order status, order tracking information and submit rush requests to meet in hands date via phone or email. Responsibilities: Answer calls from customers and sales team to assist with product questions and order status, rushes, inventory, quotes, and claims Communicate with customers by telephone or in person to provide information about available products. Refer customers as needed to the outside sales representative for in-depth requirements and options. Keep records of customer interactions, recording details of transactions, inquiries, complaints or comments as well as actions taken. Source products to meet customers' needs Provide timely feedback to the Office Manager regarding service failures or customer complaints Assist the outside sales associate with finding / developing bid opportunities as found thru the internet, referrals, etc. Ensure quotations are submitted in a timely manner and assist with the follow up process to bid award. Process customer orders utilizing Epicor Profit 21 Respond to customer emails and faxes Track and maintain orders that you are assisting with and keep constant contact with the customer to ensure the order is being processed and handled correctly Qualifications: At least 1+ years of prior customer service experience in a fast-paced setting preferred Ability to work independently, but also with a team Strong attention to detail and how details fit into the big picture Strong Microsoft Office 365 skills to include Word, Excel & Outlook Compensation: Base salary in the 60k - 65k/year range plus annual bonus Medical, Dental & Vision Insurance 401k Program, etc. #INDALL

Our client is a full line industrial and safety products distributor. They have been in business for over 40 years and sell primarily to local and state governments, along with fire and law enforcement, and emergency response. They are looking for a Customer Success Representative that will support the Outside Sales Team, for one of their Branch Locations in the Lanham, MD area. The Customer Success Representative will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and making decisions regarding claims and resolutions and make outbound calls as necessary. The Customer Success Representative assists customers with pricing, inventory and lead time on all available items. The Customer Success Representative will also provide freight estimates, order status, order tracking information and submit rush requests to meet in hands date via phone or email. Responsibilities: Answer calls from customers and sales team to assist with product questions and order status, rushes, inventory, quotes, and claims Communicate with customers by telephone or in person to provide information about available products. Refer customers as needed to the outside sales representative for in-depth requirements and options. Keep records of customer interactions, recording details of transactions, inquiries, complaints or comments as well as actions taken. Source products to meet customers' needs Provide timely feedback to the Office Manager regarding service failures or customer complaints Assist the outside sales associate with finding / developing bid opportunities as found thru the internet, referrals, etc. Ensure quotations are submitted in a timely manner and assist with the follow up process to bid award. Process customer orders utilizing Epicor Profit 21 Respond to customer emails and faxes Track and maintain orders that you are assisting with and keep constant contact with the customer to ensure the order is being processed and handled correctly Qualifications: At least 1+ years of prior customer service experience in a fast-paced setting preferred Ability to work independently, but also with a team Strong attention to detail and how details fit into the big picture Strong Microsoft Office 365 skills to include Word, Excel & Outlook Compensation: Base salary in the 60k - 65k/year range plus annual bonus Medical, Dental & Vision Insurance 401k Program, etc. #INDALL

Entry Level Call Center Specialist As an Entry Level Call Center Specialist for Wireless Nation, a Wireless Zone, Verizon Authorized Retailer, you will utilize your passion to provide excellent customer service via phone & email. Your ability to provide a unique sales experience and the right products, will create loyal customers for life! Organization Overview Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better. Performance Objectives What is expected of our Business Development Specialists at Wireless Nation? Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers. Building Relationships. Connect with our existing customers to share exciting information. Grow your Career. Access additional training courses to grow and develop personally and professionally. Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community. The Role The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores. What does your daily day look like? Reaching out to warm leads provided to you via phone and email Setting up appointments through warm leads for in-store Sales Consultants Appointments set will be scheduled through Google Calendar Following up with scheduled appointments as reminders to customer and in store personnel Earnings $28,000.00-$70,000.00 annually We are looking for driven and motivated candidates who: Can effectively make hundreds of warm lead calls per day Demonstrate relationship-building skills Have a talent for quickly evaluating and adapting to a client's preferred style of communication Can work well independently and as part of a cohesive team Have strong time management, planning and organization skills Have a strong work ethic and is determined. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Behavioral Services Specialist is responsible for the development and implementation of positive behavioral support plans for individuals with intellectual and developmental disabilities served by Community Services Group (CSG) in a variety of settings. The Behavioral Services Specialist works closely with supervisory and direct service staff to monitor the development and implementation of positive behavioral support plans. This position is responsible for ensuring individuals' rights and quality behavioral support in accordance with the principles of self-determination, Positive Behavior Support, Applied Behavior Analysis, recovery and resiliency and CSG policies. The Behavioral Services Specialist reports directly to the Director of Clinical Services or designee. Wage Information: $48,000 per year Job Description: Conduct comprehensive Functional Behavior Assessments (FBA) including indirect methods (interviews, record review) and direct methods (observations, ABC data collection), to determine the function of challenging behaviors. Monitors individuals' progress through on-site visits, data collection, and periodic assessments to ensure appropriate and adequate programs. Develop individualized, data-driven Behavior Support Plans (BSP) based on FBA findings, incorporating positive, proactive, trauma informed,and least restrictive strategies and using a whole person biopsychosocial approach. Design and recommend environmental modifications, antecedent strategies, and replacement skill training. Participates in the development of individual service or treatment plans to determine long and short term goals. Reviews individual service plans with program specialists to ensure accuracy, thoroughness and recommends revisions as individuals' needs change. Supervises the completion of periodic progress reports and monitors all program records to ensure active rehabilitation. Leads training for support staff on positive behavioral support techniques and other pertinent topics to enhance staff effectiveness. Maintain accurate, timely, and thorough documentation of assessments, plans, progress notes, and service delivery in compliance with organizational, state, and federal regulations. Collaborates with direct service staff in creating goal plans and behavioral support plans. Demonstrates knowledge of intellectual and developmental disabilities, mental health disorders, autism, trauma informed care, Down Syndrome and other common disorders. Implements best practice behavioral interventions. Qualifications: This position requires the following combination of education and experience: Master's degree from an accredited college or university in special education, psychology, counseling, social work, education, applied behavior analysis, or gerontology and two years of direct experience supporting individuals with mental illness/intellectual and developmental disabilities. Board Certified Behavior Analyst (BCBA), Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) is preferred. Additional requirements include: Must have a valid driver's license, good driving record, and access to a reliable vehicle to attend training, meetings, and/or transport individuals to appointments. CSG Offers Superior Perks & Benefits: Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify. Generous Paid Time Off & Other Paid Leave Extensive Paid Training Career Development Opportunities Flexible Pay Options through my FlexPay Family Medical and Parental Leave Flexible spending accounts for medical & dependent care Traditional or Roth 401K Plans with up to 4% employer match Employee Assistance Program (EAP) Life Insurance Wellness Reimbursement Tuition Assistance Mentor/Mentee Opportunities Health Insurance & Benefits availability will vary. Make a positive impact not only in someone else's life but in your own life by becoming a valued member of the CSG Team! Community Services Group is proud to be an Equal Opportunity Employer supporting Workforce Diversity.

About Us Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership. Position Summary The primary purpose of this position is to assist Housing Choice Voucher Program participants, owners, applicants, and other concerned parties by responding to inquiries regarding Housing Choice Voucher Program general information, rules, regulations, policies, and procedures. Disseminates accurate program information and assists in resolving problems and complaints in a timely manner in accordance with HUD rules and regulations and Agency policy and procedures. Performance of the duties requires excellent written and verbal communication skills, interacting face-to-face with Customers daily at the Reception Desk, assisting Customers with completing the Walk-in Registration process, and assisting Customers with other HCVP services. All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives. Essential Duties and Responsibilities Answer questions and resolve problems in person, via telephone, and via email. Assists other staff members in receiving and resolving technical customer questions, comments, and complaints etc. Interprets and explains HABC policies to applicants and other interested parties. Performs data entry of necessary information and enters it into the computer. May compose and type various forms of correspondence. May maintain records and assist in the preparation of required reports. Performs other duties as assigned. Minimum Education, Training, and/or Experience High School Diploma and 30 credit hours of college coursework. Bachelor's degree preferred in related field and a minimum of 2 years of experience in customer support role. An equivalent combination of education, training, and experience may be considered. Other Requirements: Availability to work some evenings and weekends as needed. Successful completion of a prescreening investigation, including verification of employment history and education credentials. A 6-month probationary period applies to this full-time permanent position. Benefits We offer a competitive package of employee benefit programs that supports recruitment and retention objectives and is designed to meet the diverse and changing needs of our employees. HABC's comprehensive benefit package includes: Paid Holidays Paid Vacation Medical Insurance Dental Insurance Life Insurance Vision Insurance Pharmacy Coverage Retirement Program All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated before the date of hire. FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization. If you are currently under the progressive disciplinary process, you may not have the chance to be considered for a promotion (s) within HABC. Please review the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for more information on the disciplinary process. This posting will remain open until December 26, 2025

Watch this video to learn more about Pureflow! Maryland Service Center Based Accountant About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing, and maintaining water purification systems in a broad range of commercial and industrial markets. Because we understand that a successful business needs quality employees, we are seeking highly talented and motivated candidates to join our Company where people, integrity, and excellence are essential to our culture. Key Responsibilities: The primary objective as Service Center Based Accountant for the Maryland Technical Service Center (TSC) is to manage the Maryland TSC's financial activities and transactions. Your primary job responsibilities will include, but are not limited to: Financial Management and Analysis Manage invoicing, pricing, and profitability analysis for contracts, service projects, and sales orders. Conduct audits of Customer Maintenance Contracts and ensure renewal pricing alignment. Oversee collections, financial tracking, and reporting, explaining variances. Operational Efficiency and Process Optimization Collaborate on inventory reconciliation and process optimization. Streamline financial processes, collaborate cross-functionally. Lead Contract Management and reconciliation of quoted to actual hours worked for Service Techs Communication and Collaboration Deliver presentations and collaborate cross-functionally. Performance Tracking and Metrics Establish and track Key Performance Indicators (KPIs) and critical metrics. This summary provides a clear overview of the role's financial focus. Job Type: Full-time, In person, Monday-Friday, 8-5 Benefits: 401(k) with matching Medical, Dental, Life, STD & LTD insurances Health savings account (HSA) Generous paid time off Referral bonus program Tuition reimbursement Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions. Pay range: $65,000 - $90,000 Pay range has been determined by industry benchmarking data provided by ADP.

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00387 Bel Air, MD-Bel Air,MD 21015Position Type:Regular/Part time Pay Range: $16.00 - $20.00 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Enterprise Management Solutions, Inc. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system. The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited. Key Responsibilities: Outbound Calling Place all outbound calls through RingCentral. Conduct HR recruitment outreach to candidates and outbound sales calls to prospects. Follow department-provided scripts and guidelines for compliance and professionalism. Inbound Call Handling Receive and manage inbound calls routed through RingCentral. Use provided inbound scripts or protocols for information capture and escalation. Document call outcomes in EMS systems promptly. Call Recording & Documentation Record all calls using RingCentral's recording features. Transcribe calls accurately and paste transcriptions into official notes or CRM fields. Maintain complete, timely, and accurate call records for departmental use. Appointment Setting Confirm and schedule interviews, meetings, or sales consultations. Update calendars and scheduling platforms as directed by the department. Provide warm handoffs to HR recruiters, hiring managers, or sales staff. Software & Systems Operate exclusively within RingCentral for all call activity. Use EMS-approved CRM, transcription, and scheduling tools. Report software or system issues promptly to the supervising manager. Quality & Compliance Uphold EMS's confidentiality and compliance standards. Do not download or store proprietary information on personal devices. Ensure transcription and call notes meet company accuracy standards. Contractor Qualifications Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred. Strong phone communication skills with the ability to follow scripts. Familiarity with RingCentral or similar cloud-based systems. Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace. Strong transcription and data-entry skills. Self-motivated with the ability to work independently under varying department managers. Competencies Adaptability - Comfortable switching between HR, Sales, or Operations assignments. Professional Communication - Maintains a courteous, persuasive, and professional tone. Attention to Detail - Delivers accurate transcriptions and documentation. Confidentiality - Safeguards sensitive HR and client data. Independence - Completes assignments with minimal supervision. Engagement Terms Work is provided as needed, up to 20 hours per week. No minimum hours are guaranteed. Compensation: $15.00 - $20.00 per hour, based on experience and performance. Contractor is responsible for all applicable taxes; a 1099 form will be issued annually. This engagement does not include employee benefits. Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices. Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).

Job Description Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay Powered by JazzHR fsrkg SAGQj

* THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME* MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Work Schedule: * Mon, Tues, Wed, & Fri: 8:30 am - 2:00pm * Thurs: 8:00am - 2:00pm * One day remote (weekly) Position Summary Under general supervision, projects a professional company image through mail correspondence and website email responses. Provides administrative support to Call Center staff. Manage data in spreadsheets and reports. Enter Centrix disputes and mail 30 day letters when appropriate. Assist with maintaining and updating the department procedure manual. Establish secondary account relationships and process CD maturity instructions. Works closely with Call Center staff to assist in enhancing the members experience and meeting service expectations. Must demonstrate excellent verbal and written communication skills. Work Location This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule. Education * High School Diploma Required * General Education Degree (GED) in lieu of H.S. Diploma Experience * One (1) Year Administrative, Required * One (1) Year Financial Services, Preferred Qualifications / Essential Functions * Ability to multi-task and operate in a fast-paced environment * Demonstrated administrative skills and ability to work with details * Must display proven PC skills * Must demonstrate excellent verbal and written communication skills * Must be results oriented and well organized Compensation Salary Range per hour, depending on experience and qualifications * $15.00 - $19.62 Benefits at MECU Credit Union At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: * Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. * 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. * Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. * Tuition Assistance: Continue your education and professional development with our tuition assistance program. * Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. * Parking Discounts: Enjoy discounted parking to make commuting easier. * Long-Term Care Insurance: Prepare for the future with long-term care coverage options. * Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks.

Job Description Customer Success Representative - Public Safety Products - Base Salary to 65k/year - Lanham, MD Our client is a full line industrial and safety products distributor. They have been in business for over 40 years and sell primarily to local and state governments, along with fire and law enforcement, and emergency response. They are looking for a Customer Success Representative that will support the Outside Sales Team, for one of their Branch Locations in the Lanham, MD area. The Customer Success Representative will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and making decisions regarding claims and resolutions and make outbound calls as necessary. The Customer Success Representative assists customers with pricing, inventory and lead time on all available items. The Customer Success Representative will also provide freight estimates, order status, order tracking information and submit rush requests to meet in hands date via phone or email. Responsibilities: Answer calls from customers and sales team to assist with product questions and order status, rushes, inventory, quotes, and claims Communicate with customers by telephone or in person to provide information about available products. Refer customers as needed to the outside sales representative for in-depth requirements and options. Keep records of customer interactions, recording details of transactions, inquiries, complaints or comments as well as actions taken. Source products to meet customers' needs Provide timely feedback to the Office Manager regarding service failures or customer complaints Assist the outside sales associate with finding / developing bid opportunities as found thru the internet, referrals, etc. Ensure quotations are submitted in a timely manner and assist with the follow up process to bid award. Process customer orders utilizing Epicor Profit 21 Respond to customer emails and faxes Track and maintain orders that you are assisting with and keep constant contact with the customer to ensure the order is being processed and handled correctly Qualifications: At least 1+ years of prior customer service experience in a fast-paced setting preferred Ability to work independently, but also with a team Strong attention to detail and how details fit into the big picture Strong Microsoft Office 365 skills to include Word, Excel & Outlook Compensation: Base salary in the 60k - 65k/year range plus annual bonus Medical, Dental & Vision Insurance 401k Program, etc. #INDALL

Enterprise Management Solutions, LLC. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system. The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited. Key Responsibilities: Outbound Calling Place all outbound calls through RingCentral. Conduct HR recruitment outreach to candidates and outbound sales calls to prospects. Follow department-provided scripts and guidelines for compliance and professionalism. Inbound Call Handling Receive and manage inbound calls routed through RingCentral. Use provided inbound scripts or protocols for information capture and escalation. Document call outcomes in EMS systems promptly. Call Recording & Documentation Record all calls using RingCentral's recording features. Transcribe calls accurately and paste transcriptions into official notes or CRM fields. Maintain complete, timely, and accurate call records for departmental use. Appointment Setting Confirm and schedule interviews, meetings, or sales consultations. Update calendars and scheduling platforms as directed by the department. Provide warm handoffs to HR recruiters, hiring managers, or sales staff. Software & Systems Operate exclusively within RingCentral for all call activity. Use EMS-approved CRM, transcription, and scheduling tools. Report software or system issues promptly to the supervising manager. Quality & Compliance Uphold EMS's confidentiality and compliance standards. Do not download or store proprietary information on personal devices. Ensure transcription and call notes meet company accuracy standards. Contractor Qualifications Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred. Strong phone communication skills with the ability to follow scripts. Familiarity with RingCentral or similar cloud-based systems. Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace. Strong transcription and data-entry skills. Self-motivated with the ability to work independently under varying department managers. Competencies Adaptability - Comfortable switching between HR, Sales, or Operations assignments. Professional Communication - Maintains a courteous, persuasive, and professional tone. Attention to Detail - Delivers accurate transcriptions and documentation. Confidentiality - Safeguards sensitive HR and client data. Independence - Completes assignments with minimal supervision. Engagement Terms Work is provided as needed, up to 20 hours per week. No minimum hours are guaranteed. Compensation: $15.00 - $20.00 per hour, based on experience and performance. Contractor is responsible for all applicable taxes; a 1099 form will be issued annually. This engagement does not include employee benefits. Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices. Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay