Strategic Account Representative - Pacoima, CA
Service representative job in Los Angeles, CA
We Always Deliver for our customers and our people. Become a Strategic Account Representative (SAR) and join our team! Your main responsibility will be to sell our products and services to medium to large potential clients in your assigned territory. You will use our top-notch Sales Enablement tools and processes to secure new business within the B2B sector.
Total compensation (including commission) can range from $75,000-125,000+ annually.
Empowering Achievement:
We understand that our dedicated Team Partners are the driving force behind our company's success. We provide resources such as: regular 1:1 coaching, continuous sales training, cutting-edge technology, and career development opportunities to elevate your professional growth.
What Your Role Entails:
Generate revenue by acquiring new clients to meet sales objectives
Schedule and conduct in-person meetings with qualified leads
Develop and deliver presentations to prospects about our services
Maintain a strong pipeline of potential customers
Devise strategies to boost sales
Support in implementing and overseeing target account strategies
Regularly meet with leadership to strategize
Stay informed about competitors and market trends
Unlock Limitless Earning Potential:
Our comprehensive compensation package includes:
Competitive Base Salary
Monthly Commission
New Hire Ramp-Up Bonus
Quarterly Bonus Program
Weekly Car Allowance
Monthly Cell Phone Reimbursement
Annual President's Club trip for top performers
Full suite of benefits including 401K match, profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and more.
You will benefit from:
Paid top-tier sales training
Exposure to sales and executive leadership
Protected selling territories
Cutting edge sales tools, devices, and software
Development through our Award-winning Sales Training Program
Qualifications
You will have:
3+ years of proven successful B2B sales experience
Valid Driver's license and reliable transportation
Proficiency with MS Office products
Experience with Customer Record Management (CRM) Systems
Experience with Sales Enablement Tools; Seismic is preferred
High School Diploma or GED - College degree is a plus
Internal candidates will be required to have a proven track record of success, as well as completion of company specific training and certifications
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Auto-ApplyVehicle Service Specialist
Service representative job in Lake Forest, CA
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $21.50 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#GN0049#
Customer Experience Lead
Service representative job in Los Angeles, CA
Reports to: VP of Operations
Type: Full-Time
About Us
Olive Ateliers is a fast-growing, founder-led lifestyle brand entering a pivotal next chapter. What began as a business rooted in sourcing and retailing vintage objects from around the world is now evolving into a design-led home furnishings company, with rapidly expanding proprietary collections produced through a trusted network of global partners. As we grow from a cult-favorite retail concept into a nationally recognized luxury consumer brand, we're building the operational engine that will power this next exciting phase of growth.
The Opportunity
We're hiring a visionary Customer Experience Lead to shape the future of Olive Ateliers' end to end customer journey. This is a career defining role for someone who wants to build a CX function from the ground up, elevating and scaling the customer experience of a brand known for being far from average. You will work closely with our VP of Operations to define how exceptional care comes to life for our customers and set the standard for warmth, precision, and hospitality as we grow.
As Customer Experience Lead, you will champion the quality, humanity, and consistency of every interaction while building the systems and processes that make great work repeatable. Your focus will include elevated communication, deep product expertise, thoughtful post purchase support, and seamless delivery coordination, all designed to create moments that consistently feel above and beyond.
This role is deeply cross functional, connecting Sales and Operations to create clarity, eliminate friction, and deliver an experience as thoughtfully crafted as the pieces we offer. As Olive Ateliers scales, this role will expand in impact and responsibility, opening the door to meaningful leadership growth.
Responsibilities
Customer Care & Communication
Establish and uphold Olive Ateliers' CX standards, tone, and service expectations across all channels, ensuring brand voice is reflected in every touchpoint.
Create clear escalation routines and guide cross-functional teams through complex customer issues to ensure efficient, thoughtful resolution.
Manage all customer inquiries across all current and future customer channels, including email, text, chat, phone, social, and any potential marketplace platforms.
Track, prioritize, and resolve tickets and related inquiries within SLA standards.
Product Expertise & Sales Support
Serve as the primary resource for customer-facing product knowledge, ensuring accurate, elevated information is documented and shared to support the broader guest experience across Operations and Sales.
Provide knowledgeable, consultative responses to product inquiries (dimensions, finishes, availability) and order inquiries, ensuring customers and sales teams feel guided and informed.
Leverage Warehouse inventory systems and physical point-of-access to provide real-time product availability updates, supporting seamless sales and customer experience.
Manage product holds with accuracy, maintaining confidence in our internal processes.
Process Development & Growth
Build and maintain a comprehensive knowledge base (FAQs, policies, product details).
Recommend and regularly roll out improvements to Gorgias macros and automations.
Collaborate with Sales, Marketing, and Operations teams to align service policies and processes.
Lead ongoing refinement of customer policies, support workflows, and service standards in partnership with Sales, Marketing, and Operations leadership.
Support the continuous improvement roadmap for the customer journey as we expand.
Leadership & Collaboration
Model Olive Ateliers' service standards and coach internal partners on customer-first practices.
Act as the voice of the customer in cross-functional meetings, ensuring clarity, consistency, and elevated experience across departments.
Collaborate with the VP of Operations on service strategy, customer policies, and continuous improvement initiatives.
Spearhead future CX team development by helping to define roles, onboarding, documentation, and training as CX headcount expands.
This is a hands on, player coach role: you will be in the work every day while building the standards, systems, and future team that will scale it.
Requirements
3+ years of experience in customer experience, client services, account management, or operations support, ideally within a fast growing or premium consumer brand.
Proven ability to deliver exceptional customer care with warmth, clarity, and hospitality; you know how to make people feel heard and supported.
Demonstrated ability to lead cross-functional initiatives and influence partners across Sales, Operations, Logistics, and Warehouse without formal authority.
Strong analytical skills with the ability to interpret customer trends, identify root causes, and translate insights into actionable process improvements.
Ability to create structure in ambiguity, build scalable processes, and bring consistency to a rapidly evolving environment.
Experience with Shopify required; familiarity with Gorgias strongly preferred.
Comfort working within a fast paced support or CRM platform environment.
Outstanding written and verbal communication skills with a customer-first mindset; you can adjust tone effortlessly while maintaining brand voice.
Genuine passion for helping people, solving problems thoughtfully, and elevating every touchpoint of the customer journey.
Must be based in Los Angeles and able to work onsite at Commerce.
Ability to lift up to 30 lbs manually (or with appropriate equipment).
This role is ideal for a hands-on, proactive, and insights-driven individual who thrives in a fast-paced environment and is excited to help define the future of customer experience at Olive Ateliers.
Compensation & Benefits
$70-80k salary, commensurate with experience and capabilities
Long-term incentive program aligned with company growth
401k: Generous employer match (eligibility requirements and vesting applies)
Subsidized company health benefits
$500 Olive Ateliers shopping credit per quarter
40% off retail merchandise
Accrued PTO Vacation & Sick Days
A dynamic work environment with long-term growth opportunities
Customer Experience (CX) Specialist
Service representative job in Los Angeles, CA
[JD] CX Specialist
Employment Type: Full-time, Exempt
Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus
Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more!
About Us
CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide.
CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers.
Job Summary
We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty.
What You'll Do
Oversee and manage customer service operations across online and offline retail channels
Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction
Analyze customer feedback and data to identify areas for improvement in the shopping experience
Develop and implement customer engagement strategies, including loyalty programs and personalized services
Work closely with the marketing, sales, and store operations teams to align customer experience initiatives
Train and support retail staff to ensure consistent and high-quality customer interactions
Collaborate with HQ and cross-functional teams to enhance the overall brand experience
Monitor and report on customer satisfaction KPIs and recommend improvements
Qualifications
Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field
4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry
Strong problem-solving and communication skills, with a customer-first mindset
Ability to analyze data and implement customer-centric solutions
Experience working with customer experience management tools and service platforms
Ability to multitask and work in a fast-paced retail environment
Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies
Preferred Qualifications
Experience in beauty, cosmetics, or skincare retail.
Familiarity with e-commerce and omnichannel customer service strategies.
Bilingual in English and Korean is a plus.
Patient Service Representative
Service representative job in Baldwin Park, CA
Patient Services Registration Clerk - Onsite (Baldwin Park, CA)
Start: ASAP - 1/30/2026
Schedule: Monday-Friday, 8:30AM-5PM (no weekends)
Type: Contract (Bandwidth Support)
We are seeking an experienced Patient Services Registration Clerk to support a busy Hospital Surgery Department. The ideal candidate has 1-3 years of patient access or registration experience, preferably in a surgery clinic or hospital setting, and excels in customer service and front-office operations.
What You'll Do
Serve as first point of contact for patients arriving for surgery
Collect and enter patient demographics with a high level of accuracy
Obtain required signatures on consent and regulatory documentation
Conduct insurance verification and determine patient liability
Collect patient payments and follow cash-handling protocols
Provide exceptional customer service during high-volume surgery check-in
Prioritize workflows to support first-case start times
What You Need
High School Diploma or equivalent
1-3 years of related experience (patient access, registration, front desk, or public-facing healthcare role)
Knowledge of third-party insurance verification
Strong customer service and communication skills
Basic understanding of hospital registration processes
Comfortable with fast-paced, high-traffic environments
Epic experience preferred but not required
Work Environment
Business casual dress code
Paid employee parking
High-volume surgical department
Must maintain excellent attendance due to early case-start support
Patient Service Representative
Service representative job in Pomona, CA
Patient Services Representative
Facility: Pomona Valley Hospital Medical Center
Travel Assignment (13 weeks)
Shift: Day 5x8-Hour Shifts (07:00 AM - 03:30 PM) | Monday-Friday
Pay Rate: $25/hour
Start Date: 01/12/2026
Description:
Pomona Valley Hospital Medical Center seeks a Patient Services Representative to support hospital billing and collections. Responsibilities include reviewing A/R aging reports, contacting insurance carriers, resolving claim issues, and ensuring compliance with HIPAA and payer guidelines. Strong communication and attention to detail are essential.
Requirements:
• High School Diploma or GED
• 1-3 years experience in hospital A/R, medical collections, or healthcare billing
• Knowledge of CPT/ICD codes, DRG reimbursement, and payer guidelines (Medicare, Medi-Cal, commercial)
• Proficiency in Microsoft Office and hospital billing systems
Client Relationship Specialist - Arcadia, CA
Service representative job in Arcadia, CA
Regular
Your opportunity
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
We proudly support a diverse and multicultural client base. Candidates with multilingual skills - including Mandarin/Cantonese - are strongly encouraged to apply, as language capabilities enhance our ability to serve our clients effectively.
What you have
Required Qualifications:
1+ years of Client/Customer Service experience
Fluency in Mandarin and/or Cantonese (verbal and written) to support the needs of a diverse client base
Preferred Qualifications:
Previous experience in Financial Services/Wealth Management and/or closely related industry.
While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
Ability to handle client needs with tact and diplomacy
Outstanding written and oral communication skills
Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
Basic understanding of brokerage regulations and rules that govern client accounts
May be asked to become a Notary
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Customer Service Representative
Service representative job in Beverly Hills, CA
An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.
MUST HAVES:
HS Diploma
2+ years healthcare call center experience OR front desk experience at doctor's office with multiple physicians
Proficient in EHR/EMR software
2+ years experience scheduling patient appointments for multiple physicians
40+ WPM typing speed
PLUSES:
Proficient in Epic software
Experience verifying insurances
Basic experience with Excel and standard workbooks
Experience with Genesis phone system
Compensation: $24/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Customer Experience Associate, CX2
Service representative job in El Segundo, CA
Title: Customer Experience Associate, CX2
Reports to: Customer Experience Manager
WHO WE ARE
Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can't have modern technology comforts.
WHAT WE NEED
We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers' needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.
JOB TYPE This is a full-time, nonexempt position.
TASKS & RESPONSIBILITIES
Your responsibilities are inclusive of the following but are not limited to:
Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
Assist Management in policy updates for the department based on current business needs
Support the Customer Experience Associates during the department manager's absence
Support management in process execution to monitor orders, inventory, return and exchanges
Support department in addressing functionality issues and implementing process improvements
Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
Adopt the Wolf & Shepherd's voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
Communicate customer feedback and insights to Management, to better understand trends and customer preferences.
SKILLS & EXPERIENCE
Must be highly organized with strong attention to detail.
Strong verbal and written communication skills.
Ability to maintain a friendly and professional demeanor in a fast paced environment.
Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.
REQUIREMENTS & QUALIFICATIONS
Minimum of 3 years of direct customer experience work.
Strong knowledge of Excel, Shopify, Zendesk
Strong interpersonal and communications skills, and independent work ethic.
Excellent time management skills and organizational abilities.
A positive, outgoing, high energy and entrepreneurial personality.
PERKS & BENEFITS
We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.
Health, vision, and dental benefits program
401(k) plan
Paid time off
Sick pay
Frequent free meals and snacks and company-sponsored gatherings
Wolf & Shepherd shoes and more
Patient Services Representative
Service representative job in Pomona, CA
Job Title: Patient Services Representative
Work Schedule: On-site
Rate: $25.60/hour, Based on experience.
Responsibilities:
Knowledge of hospital billing processes, CPT/ICD codes, and DRG reimbursement.
Familiarity with payer guidelines such as Medicare, Medicaid, and commercial payers
Strong communication skills for payer interactions.
Proficiency in hospital billing systems and Microsoft Office.
Attention to detail and ability to analyze claim denials and payment variances.
Summary of Role:
Review hospital accounts receivable aging reports and prioritize collection efforts.
Contact insurance carriers to collect outstanding balances and resolve issues.
Knowledge in follow-up for institutional claims (UB04)
Investigate and appeal denied or underpaid claims to maximize reimbursement.
Coordinate with other departments, such as the billing team, to resolve discrepancies.
Document all collection activities in the hospital's system
Ensure compliance with HIPAA, hospital policies, and state/federal regulations.
Obtaining Eligibility via website/insurance portals, insurance customer service.
Education:
High school diploma or GED required.
Experience:
1-3 years in hospital accounts receivable, medical billing, or healthcare collections
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Jaspreet Singh (********************** / ************* for more details.
Wholesale Customer Service Representative
Service representative job in Los Angeles, CA
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues.
Key Responsibilities:
Managing customer inquiries, primarily from RAILS' boutique clients
Contacting domestic accounts for shipping approvals, order statuses, and adjustments
Tracking inventory for OTS orders and allocating inventory to accounts
Building and maintaining strong relationships with RAILS' wholesale accounts and account executives
Consistently providing excellent customer service
Troubleshooting and resolving problems in a timely manner
Reviewing return and exchange requests
Working cross functionally with other departments across the organization as needed to resolve client issues
Additional responsibilities as required
Requirements:
Minimum 1 year of experience providing customer service, primarily for wholesale customers
Apparel industry experience
Experience with NetSuite a plus
Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff
Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats
Customer centric with positive attitude at all times
Independent and driven for personal and professional success
Ability to work successfully in both a group setting and independently
Creative thinker who is organized and efficient
Customer Accounts Advisor
Service representative job in Ontario, CA
The salary range for this role is $17.50 to $18.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Licensed Insurance Customer Service
Service representative job in Beverly Hills, CA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
General Customer Service Job Family $17.87 -$20.00
Service representative job in Los Angeles, CA
Jons Marketplace currently has positions available in the General Customer Service job family. The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all company policies applicable to the position. Any of the following positions may be available: Floral Clerk, Frozen Food Clerk, Grocery Clerk, Non-Foods Clerk, Produce Clerk, Tortilla Department Clerk, Service Deli Counter Clerk, Customer Service Booth Person, Hot Foodsand Scan File Clerk.
The employer will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles'Fair Chance Initiative for Hiring Ordinance.
CareMore Sales Extender
Service representative job in Cerritos, CA
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************
One of our clients has a temporary position open for CareMore Sales Extender located in Victorville, CA with a competitive hourly rate. After reviewing your resume posted on an online job board, I believe your education and skill set could be a good fit for this particular opportunity.
Please review the highlights of the position below and if this is of interest to you, please call me directly at ************ to discuss the particulars. If this role is not of interest to you, please respond with a short overview of the types of opportunities that you feel best reflect your education, experience and career path.
Job Description
Job Title : CareMore Sales Extender
Client Location : 12441 Hesperia Rd. Suite A5 and A6, Victorville CA 92395
Contract Duration : 12+ Months contract (possibility of extension based on performance)
Work Timings : M-F 40 hours per week - Must have flexible schedule due to evening and weekend work.
Pay rate : $17.76/hr
Responsible for collaborating with Sales and Business Development Teams to generate leads from community events, expos, and sales camps held at a variety of locations including pharmacies, provider offices, senior centers, food banks, discount stores and other retail locations.
MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Represents CareMore at community/company-sponsored events. Facilitates onsite enrollments at events and assists at sales meetings. Maintains knowledge of provider network, product portfolio, and associated eligibility guidelines for various election periods. Develops good working relationships with internal constituents.
Qualifications
EDUCATION/EXPERIENCE: Requires a high school diploma; related sales experience; or any combination of education and experience, which would provide an equivalent background. AA or BA/BS preferred. Current Life and Disability agent license preferred. Medicare Advantage Products experience preferred. Bilingual (English/Spanish) preferred.
Additional Information
Looking for Bilingual (English/Spanish) candidates who have experience in Sales background & administration with Current Life and Disability agent license. If you are interested feel free to reach Priti Kumari at ************ or send me the updated resume on pritik@mindlance(dot)com
Client Engagement Specialist
Service representative job in Los Angeles, CA
The Client Engagement Specialist provides face-to-face services to clients who are involved with state, county, and city entities (e.g., probation, courts), engages with clients, and determine which Substance Use Disorder services are most appropriate for individuals based on an ASAM brief triage screening.
Requirements: must be a registered or certified counselor with RADT/CADC/CATC or have a Masters in Social Work or Marriage & Family Therapy.
Sr. Client Success Specialist
Service representative job in Los Angeles, CA
At InStride, people are our purpose.
We believe that investing in people is the most powerful way to drive success-for individuals and organizations alike.
As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees' career goals and the company's business goals.
Our mission goes beyond skill-building; we're here to empower our partners' employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth.
No matter the team you're on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you.
To get a better feel for our culture, watch more here.
Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MO, NV, NH, NJ, NY, PA, OH, OR, TX, VA, WA, WI.
What we're looking for:
InStride is currently seeking a highly motivated and driven Sr. Client Success Specialist to support the team developing partner relationships and growth strategy, delivering on annual targets and retention/impact objectives, identifying expansion opportunities and improving overall client happiness.
Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners (focusing at the outset on satisfying the operational needs of franchise operators and their employees from two of our large franchise clients) and working closely with cross-functional teams across InStride and our academic network.
We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships. This position reports to the Director, Client Success.
Skills we'd love to see you show off:
Client Relationship Management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication.
Tailored Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences.
Analytical Savvy: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes.
Operational Excellence: Demonstrated ability to take initiative on optimizing processes, systems, and tools for enhanced efficiency.
Who you are:
2+ years or more of experience in client success and/or client services role
Customer-first mentality with a focus on building and nurturing strong and lasting relationships both internally and externally
Excellent independent judgment. Ability to consider, compare, and evaluate different courses of action, and make an informed decision in the best interests of the company
Creative problem-solver that can envision and articulate solutions to complex and evolving customer issues and identify opportunities for improvement
Demonstrate outstanding interpersonal, verbal and written communication skills, with a consistently professional demeanor
Committed to results, combining with a bias for speed and action with a high level of analytic accuracy and attention to detail
Willing to travel as needed (up to 10%)
How you will create impact:
Partnership Growth:
Responsible for revenue generation through learner enrollments and account growth year over year.
Deliver and communicate return on investment for franchise operators throughout the customer lifecycle.
Track, analyze and communicate key success metrics to develop and execute against goals internally and with our partners.
Understand key operational elements of program design to ensure successful program growth and expansion.
Relationship Management:
Serve as the primary point of contact and account owner for franchise operators at two of our large franchise clients.
Develop and lead key client initiatives across your partners' organizations and drive strategic engagement with them.
Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partners / InStride relationships.
Find opportunities for franchise operators to act as advocates (e.g. testimonials, case studies, interviews).
Learner Experience & Success:
Develop deep subject matter expertise on the end-to-end experience of our learners, identifying potential barriers, challenges and opportunities.
Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support.
Collect and synthesize significant feedback to advise on decision-making and product strategy.
Strategic Advice:
Provide your clients with valued partnership and thought leadership.
Be a trusted, strategic advisor at the executive level and beyond ensuring your partners stay up-to-date on the latest product features, new academic programs, strategic workforce development solutions and key initiatives.
Operational Excellence:
Establish and lead a cadence of ongoing syncs with franchise operators. Support the delivery of regular business reviews with client leadership to evaluate success and align on upcoming opportunities.
Understand partner outcomes by communicating with franchise operators, analyze customer health metrics, run Net Promoter Score (NPS) surveys and gather other feedback.
Support the Director, Client Success in providing up-to-date client information in Salesforce and other sources of documentation.
Build presentation materials for various internal and external meetings.
Compensation
At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members.
We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Compensation range:
$75,000 - $80,000 USD
We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!
Benefits @ InStride
As an organization that champions investing in people, it's critical we walk the talk. That's why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1.
This role is also eligible for the following benefits:
401(k) plan with company match
Flexible vacation policy
Paid family leave
Best-in-class health care benefits
And more!
InStride Diversity and Inclusion Statement
At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a disability or special need that requires accommodation, please let your recruiter know.
Policies & Disclosure
InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time.
For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.
Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at
***********************
.
About InStride
InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. By breaking down barriers to learning, fostering career growth aligned with organizational goals, and simplifying program management, InStride delivers lasting impact. Partnering with forward-thinking companies like Labcorp, Adidas, and SSM Health, InStride drives meaningful social and business outcomes by providing access to life-changing education. Visit instride.com or follow InStride on LinkedIn for more information and up-to-date news.
Auto-ApplyHead of Retail (B2B) Fulfillment
Service representative job in Marina del Rey, CA
Why We Exist and What We Do:
At Dr. Squatch (******************* we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!
About the Role:
Dr. Squatch is seeking a Head of Retail (B2B) Fulfillment to lead our global retail fulfillment strategy and team. This role owns retail fulfillment performance across multiple regions and 3PL partners while ensuring our retail partners receive accurate and on-time delivery in a cost-effective manner that supports our margin goals. With a strong retail fulfillment operation already in place, you will continue to develop scalable processes, optimize execution, deepen retailer compliance, and manage multiple direct reports.
This role will report to the Senior Director of Fulfillment and Logistics.
This is a full-time, hybrid role with company benefits based in Marina Del Rey, CA.
The anticipated base compensation range for this role will be $150,000 to $180,000. Compensation will be commensurate with the candidate's experience and local market rates.
What You'll Do:
Lead and scale Dr. Squatch's retail fulfillment operation across the U.S., CA, U.K., E.U., and AU markets with more on the horizon.
Manage daily performance across our key B2B 3PL partners, ensuring optimal service levels, accuracy, and compliance with retailer requirements.
Drive continuous improvement in fulfillment speed, cost, quality, and operational consistency.
Partner with Planning, Inventory, Retail Sales, and Finance to support retail growth and new channel launches.
Oversee retailer compliance (routing guides, OTIF, EDI, etc) and reduce chargebacks through operational rigor.
Lead and develop a team of three direct reports with plans to expand as the retail channel grows globally.
About You:
5+ years of experience in retail fulfillment, distribution, or supply chain operations.
Proven success managing multiple 3PL partners and high-volume retail fulfillment.
Experience handling master case replen and display programs.
Deep knowledge of retail fulfillment vernacular (MABDs, OTIF, all the EDI doc numbers, etc) and freight modes (LTL, FTL, Consolidation).
Expertise in major retailer compliance standards and routing guides across the grocery, club, mass, drug, convenience, specialty retail, value/liquidators, and military categories. Bonus: If you also have experience with international retail fulfillment (e.g., CA or UK).
Strong capability to analyze compliance fines and deductions, mitigate the causes, and/or dispute the chargebacks when appropriate.
A general understanding of tech integrations and order data flow.
Strong analytical, process improvement, and KPI-driven leadership capabilities. Experience using a BI tool for analytical reporting. Preferably with Looker.
Experience in high-growth CPG or omnichannel environments strongly preferred.
Excellent communication skills and ability to work cross-functionally.
Ability to work from our Los Angeles HQ on a hybrid schedule.
Ability to travel as needed to visit 3PLs and co-manufacturers.
#LI-BD1 #LI-HYBRID #LI-FULLTIME
Who We Are:
Our core values come naturally and make us a better, more whole, and unique team. We are
Bold & Innovative
- we are creative, rethink how things are done, and find a way. We
Play to Win
- we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are
Team Squatch
- we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.
We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!
For Applicants with Disabilities.
Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.
For Information regarding Data Privacy
, please review *******************************
Unsolicited Resume Policy.
Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ's Talent Acquisition team is responsible for all candidate presentations to our hiring managers.
To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ's resume database will be considered property of Dr. Squatch.
DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
DRSQ's Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.
Auto-ApplyClient Specialist- Commercial Term Lending - Commercial Real Estate
Service representative job in Pasadena, CA
Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit!
As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing.
Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. CTL is comprised of two businesses: Multifamily Lending (MFL), the nation's number one multifamily lender providing term financing from $500,000 to $25 million+ on stabilized apartment buildings with five or more units, and Commercial Mortgage Lending (CML) which provides term financing from $1 million to $25 million+ on stabilized industrial, retail, office and mixed-use properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. We have over 1,000 employees nationwide. CTL delivers fast, efficient and streamlined loan transactions to our clients, helping them build their commercial real estate portfolio for long term success. We pride ourselves on reliably providing our clients straightforward, competitively priced loan programs, which include fixed and adjustable rates, early rate lock, and simple prepayment options. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers' businesses and deliver personalized service from start to finish.
Job responsibilities:
Facilitate application process by interfacing with customers in taking complete applications and requesting documentation from borrowers
Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager/Client
Act as a liaison between the Client Manager and the processing team
Review complex files with multi-layered entity documentation and examine third party reports and leases
Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan
Coordinate and manage marketing to customers and brokers as well as assist the Client Manager in building customer and real estate broker relationships
Support Client Manager to achieve high originations and retain existing clients. You will provide a high level of customer service to both internal and external customers.
Required qualifications, capabilities and skills:
Minimum 2 years' experience in mortgage lending, with inside sales/customer service background.
Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications.
Enthusiastic and self-motivated.
Superior written and oral communication.
Superior customer service skills.
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
Preferred qualifications, capabilities, and skills:
College graduate preferred.
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
Superior interpersonal communication skills, as well as strong attention to detail and time management.
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
Auto-ApplyClient Specialist- Commercial Term Lending - Commercial Real Estate
Service representative job in Pasadena, CA
Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit!
As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing.
Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. CTL is comprised of two businesses: Multifamily Lending (MFL), the nation's number one multifamily lender providing term financing from $500,000 to $25 million+ on stabilized apartment buildings with five or more units, and Commercial Mortgage Lending (CML) which provides term financing from $1 million to $25 million+ on stabilized industrial, retail, office and mixed-use properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. We have over 1,000 employees nationwide. CTL delivers fast, efficient and streamlined loan transactions to our clients, helping them build their commercial real estate portfolio for long term success. We pride ourselves on reliably providing our clients straightforward, competitively priced loan programs, which include fixed and adjustable rates, early rate lock, and simple prepayment options. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers' businesses and deliver personalized service from start to finish.
Job responsibilities:
Facilitate application process by interfacing with customers in taking complete applications and requesting documentation from borrowers
Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager/Client
Act as a liaison between the Client Manager and the processing team
Review complex files with multi-layered entity documentation and examine third party reports and leases
Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan
Coordinate and manage marketing to customers and brokers as well as assist the Client Manager in building customer and real estate broker relationships
Support Client Manager to achieve high originations and retain existing clients. You will provide a high level of customer service to both internal and external customers.
Required qualifications, capabilities and skills:
Minimum 2 years' experience in mortgage lending, with inside sales/customer service background.
Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications.
Enthusiastic and self-motivated.
Superior written and oral communication.
Superior customer service skills.
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
Preferred qualifications, capabilities, and skills:
College graduate preferred.
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
Superior interpersonal communication skills, as well as strong attention to detail and time management.
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
Auto-Apply