Shift leader and server vs customer service and serving

Differences between shift leader and server and customer service and serving duties and responsibilities

Shift leader and server example responsibilities.

• Provide customers with a great dining experience while serving or bartending.
• Accommodate individual needs such as food allergies, drink preferences, and make suggestions.
• Coach server team in upselling techniques to maximize ticket totals / high service standards.
• Cater to their dining and bartending needs, while suggestively selling new items on the menu.
• Recognize for exceeding sales goals on a consistent basis by upselling, suggestively selling and cross-selling.
• Create delicious tasting food items and be responsible for knowing how to run the (POS) system.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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