Site representative vs lead customer service representative

Differences between site representative and lead customer service representative duties and responsibilities

Site representative example responsibilities.

• Understand, administer and manage the contract that exists between the contractor and the client (SCE).
• Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
• Work with engineers to answer RFI's or NCR's.
• Monitor performance of an MRO.
• Process and deliver usps mail and overnight packages.
• Request price quotes from multiple sources for MRO materials.
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Lead customer service representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Create PowerPoint presentations and present them to other customer service representatives.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Implement cost cutting measures leveraging out FedEx applications and services provide.