Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we ask of you:
Department Management:
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
Ensure departments meet or exceed sales and profit targets
Maintain high standards of sanitation and safety, ensuring compliance with all regulations
Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer Service department team members
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
Foster a culture of diversity and inclusion within the team
Engage and retain associates by fostering a positive work environment
Labor Relations:
Manage labor relations to ensure compliance with company policies and labor laws
Address and resolve employee issues and grievances in a timely and effective manner
Customer Service Excellence:
Cultivate a culture of excellence in customer service, providing best-in-class service
Ensure customers experience a well-stocked store with the freshest product offerings
Support team members in their training to consistently deliver exceptional customer service
Operational Efficiency:
Monitor and analyze key performance metrics related to customer service and sales
Identify opportunities for process optimization and implement solutions to enhance operational performance
Manage departmental budgets, expenses, and financial targets to achieve profitability goals
Compliance and Safety:
Ensure all departments comply with company policies and regulatory requirements
Conduct regular safety audits and training sessions
Maintain a clean and safe working environment for all associates
Community Engagement:
Actively engage with the local community to understand their needs
Develop and maintain positive relationships with community organizations, schools, and other stakeholders
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
Highly motivated, results-oriented, and a self-starter with a proven track record of success
Strong ability to influence and communicate effectively across different functions
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
High level of customer service skills, with a genuine passion for exceeding customer expectations
Creative and strategic thinking abilities to drive innovation and continuous improvement
Effective organizational and time management skills to ensure efficient operations
Ability to work flexible hours, including weekends and holidays
What we bring to the table:
Culture committed to celebrating diverse backgrounds and experiences
Comprehensive benefits
Opportunities for professional development and career growth
Associate discounts
Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
The salary range for this position is $64,800-$97,200
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
$64.8k-97.2k yearly 3d ago
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Assistant Department Manager
Big Y 4.6
Store manager job in Springfield, MA
Exceed our customers' evolving expectations by preparing and ensuring the freshest quality product while providing World Class customer service and a pleasant and rewarding shopping experience. Our assistant department sales manager is responsible for assisting in achieving sales/operational results through hiring, training, goal setting, decision-making, and supervising employees within department.
Requirements
REQUIREMENTS:
Ability to represent A Culture of Caring and The Pursuit of ExcellenceÔ through the support of Big Y's Mission & Vision..
Ability to demonstrate a passion for food through interactive sales techniques.
Ability to demonstrate leadership through his or her own example.
Ability to demonstrate financial acumen.
Must project a clean and professional appearance.
Must be a team player with a positive attitude and businesslike conduct.
Ability to operate within Company policies, procedures, and standards.
Ability to work a flexible schedule in accordance with the needs of the store.
Attention to detail, accuracy, ability to prioritize and follow-through.
Possess excellent organizational, interpersonal, and communication skills.
Ability to learn and utilize computer applications.
Must be 18 years of age.
$30k-42k yearly est. 6d ago
Citizens Branch Manager
Citizens Bank 3.7
Store manager job in Somerville, MA
At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.
In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.
A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals.
To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.
As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Responsibilities
Note: The original description emphasizes leadership, branch performance, customer experience, and community engagement. Responsibilities reflect guiding and coaching teams, driving branch sales, and maintaining a customer-centric culture.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
High School diploma or equivalent required
Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
4 years sales management experience in Retail or Branch Banking environment
Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
Drive an exceptional customer experience validated through customer satisfaction surveys
Maintain strong partnerships with community & civic organizations
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
Preferred Qualifications
Associate's or Bachelor's degree preferred
Retail banking
Talent sourcing & assessment
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Pay Transparency
The salary range for this position is $95,182.50 - $117,645.00 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, please review the benefits information at Citizens.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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$95.2k-117.6k yearly 5d ago
General Manager
Major Food Brand 3.4
Store manager job in Burlington, MA
Parm Fund MA, 75 Middlesex Turnpike, Space 1540, Burlington, MA 01803, USA
MFG is hiring a passionate, driven hospitality leader to maintain the highest standards of hospitality. We are hiring a General Manager to join our team at Parm.
Responsibilities
Schedule and appoint tasks and responsibilities to staff as directed by leadership team
Ensure policies are upheld
Offer and inspire exemplary guest service
Other responsibilities to ensure ease of operations
Requirements
Bachelor's degree in Hospitality Management, Business, or related field preferred
Culinary certificate or comparable experience working in culinary roles preferred
Previous experience performing new restaurant opening responsibilities such as training and motivating new employees into a high-performing team and implementing new systems, policies, and procedures strongly preferred
Proven team player willing to roll up your sleeves - a good leader should be willing and able to do whatever he or she asks of their team
Must exemplify the highest standards in honesty, integrity, humility and leadership
Benefits
We offer competitive salary, medical/dental/vision insurance, Team Member Referral program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG.
Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$67k-135k yearly est. 4d ago
Senior Manager, Risk Management
Cumberlandfarmsinc
Store manager job in Westborough, MA
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive Wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary:
This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable.
Responsibilities:
Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business
Manage the company's third-party certificate of insurance compliance program
Work with the Director to create standard insurance terms and conditions for vendor contracts and leases
Review and comment on the insurance terms and conditions of vendor contracts and leases
Work with Director on claims management and loss control strategies
Assist Director in preparing parts of the Risk Management Department budget
Provide summary reports to Director
Must be able to perform the essential functions of this position with or without reasonable accommodation
Working Relationships:
Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR)
Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Licenses/Certifications: CPCU, ARM or CRM preferred
Soft Skills/Competencies:
Excellent oral and written communication skills
Strategic thinker
Ability to foster teamwork and build collaborative relationships
Strong interpersonal skills
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to work collaboratively with outside consultants and partners
Able to drive outside consultants and partners to meet deliverable deadlines
Travel: Limited travel required (5%)
Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval.
Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.
Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
$104k-149k yearly est. 3d ago
General Manager - 276 Turnpike Road, Route 9-East at Domino's Franchise Westborough, MA
Itlearn360
Store manager job in Westborough, MA
ABOUT THE JOB
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you\'ve always done it. Well maybe it\'s time you moved up. You want to be the boss? Well now\'s your chance - Domino\'s Pizza is hiring bosses - more specifically general managers. It\'s a tough job, one that needs a natural like you. Of course, you\'ll need some skills - judgment, math and the ability to multitask.
You\'ll be working for a company that\'s fun and flexible. Not to mention, it\'s work experience you\'re going to use for a long time to come. You\'ve had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you\'ve got. Apply now!
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$59k-113k yearly est. 6d ago
General Manager
JLR Associates
Store manager job in Marlborough, MA
A privately owned, full-service athletic club in the New England region is seeking a highly experienced and emotionally intelligent General Manager to lead a full repositioning of the operation. The club features aquatics, strength and cardio equipment, group exercise, junior programming, and social spaces. The GM will partner closely with ownership to build a high-performance culture, develop strong department heads, and ensure all programs, operations, and service standards align with long-term strategic goals.
PRIMARY PERFORMANCE OBJECTIVES 1. Membership Growth
Achieve 10-15% net membership growth within six months with retention consistently above 75%.
Implement targeted campaigns across key departments; strengthen onboarding; develop local school, company, and community partnerships.
Track KPIs weekly: active memberships, retention, referral volume, campaign performance.
2. Staff Infrastructure - Operational Development
Complete a full staffing assessment and fill all critical roles within 120 days.
Develop job descriptions, reporting lines, onboarding protocols, and a performance‑review system.
Establish a weekly leadership cadence and drive a culture where staff satisfaction reaches 90% by month six.
Reduce scheduling conflicts, operational gaps, and customer service issues through clearly defined expectations.
3. Fitness Program Revenue - Group Exercise Expansion
Deliver 20% growth in fitness program revenue (PT, group ex, specialty programs) within six months while staying within budget.
Introduce 6-10 new weekly classes based on member demand; optimize pricing; launch PT conversion pathways and monthly promotions.
Monitor revenue, session volume, class attendance, and budget‑to‑actual variance.
4. Squash Program Development (Four Courts)
Design and launch a full squash program within 90 days, reaching 50+ weekly recurring participants by month six.
Develop adult/junior pathways, clinics, leagues, and tournaments.
Recruit qualified squash professionals and establish consistent programming blocks.
Track participation, court utilization, and revenue.
5. Childcare Feasibility + Summer Camps Readiness
Complete a 90‑day childcare feasibility and financial analysis with clear recommendations to ownership.
Build out 2026 multi‑sport summer camp programming and staffing; ensure registration is fully ready by April.
Deliver pricing, marketing materials, compliance requirements, schedules, and pre‑registration campaigns.
CORE RESPONSIBILITIES Leadership - Culture
Build, mentor, and hold accountable a high‑performing team across aquatics, fitness, group exercise, racquet sports, front desk, housekeeping, and maintenance.
Model emotional intelligence, stability under pressure, and a solutions‑oriented leadership style.
Foster a warm, member‑centric environment aligned with the club's community‑driven culture.
Operations & Member Experience
Ensure all programming, facilities, service standards, and safety/compliance protocols operate at a high level daily.
Strengthen communication between departments and eliminate operational silos.
Implement consistent onboarding and service pathways for members and guests.
Financial Performance
Directly manage revenue, expenses, payroll, forecasting, pricing, and margin improvement strategies.
Present weekly operational dashboards and monthly financial updates to ownership.
Programming & Community Engagement
Expand fitness, squash, aquatics, racquet sports, and junior programming based on member insights and local market demand.
Build community partnerships, events, and social activities that drive retention and revenue.
Ownership Partnership
Work closely with the owners to set priorities, align on strategy, and provide transparent updates.
Operate with high discretion-this is a confidential search requiring professionalism and judgment.
IDEAL CANDIDATE PROFILE
Proven success as a GM or senior operator in a high‑end, multi‑sport or multi‑purpose club.
Demonstrated ability to stabilize and grow revenue, build strong teams, and elevate member experience.
Strong financial acumen with experience managing full P&Ls.
High emotional intelligence; calm, trustworthy, member‑focused leadership presence.
Experience improving underperforming operations; confident working with ownership unfamiliar with the industry.
Strong communication and change‑management skills.
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$59k-113k yearly est. 6d ago
General Manager
Extended Salon
Store manager job in Newton, MA
Job Details
Salary: $75,000-$85,000 base salary + quarterly performance bonuses (total annual potential: $95,000-$130,000+) Employment Type: Full-Time
About Extended Salon: Extended Salon is a brand-new, premier salon opening in late spring 2025 in Newton, MA. Designed to provide a spa‑like, serene atmosphere, our 6,100‑square‑foot facility includes 47 spacious styling stations, a private consultation room, and thoughtfully curated amenities. Every detail has been crafted to create a calming environment where clients feel pampered, and professionals feel empowered to excel in delivering exceptional blowouts and hair extensions.
As the General Manager of Extended Salon, you will play a pivotal role in shaping our vision of creating a cutting‑edge salon experience. Our goal is to redefine salon culture with a commitment to excellence, innovation, and exceptional service. Join us as we build a modern salon experience and create opportunities for professional growth in a supportive team culture.
What We Offer
Competitive Compensation: Base salary with significant performance‑driven bonuses.
Health & Wellness Benefits: Comprehensive health insurance and a paid mental health day annually in addition to PTO.
Retirement Savings: 401(k) with 3.5% employer match.
Time Off: 40 hours of PTO, paid mental health day, and maternity leave.
Employee Perks:
Private employee breakroom, employee only bathrooms, and designated staff lockers.
Complimentary daily beverage service to keep you refreshed and energized.
Professional uniforms provided (stylish jogger‑inspired scrubs).
Employee discounts on salon services and retail products.
Career Growth: At Extended Salon, we offer a career path to support your professional development. Whether you're just starting out or looking to advance, we provide in‑house certification training to guide stylists from fresh out of cosmetology school to owning and operating their own salon. We want you to succeed, not remain at your current level-work with a company that supports your growth while you succeed in your role as General Manager.
Role Overview
The General Manager will lead all salon operations, ensuring the business achieves its goals while delivering exceptional client and employee experiences. This is a key salon leadership role responsible for creating a team‑focused environment redefining salon leadership and client satisfaction that aligns with Extended Salon's vision of excellence in blowouts and hair extensions.
Key Responsibilities
Leadership: As the General Manager, recruit, coach, and inspire a team of stylists, front desk staff, and support roles to achieve salon objectives and exceed client expectations.
Operational Excellence: Ensure operational efficiency and maintain a reputation as a trusted salon operations expert through scheduling, payroll, inventory, and compliance oversight.
Performance Tracking: Monitor and exceed KPIs, including retail sales, rebooking rates, client retention, and membership growth.
Client Relations: Maintain a calm, professional environment, ensuring every client experience is seamless and memorable.
Hiring and Training: Lead the recruitment and onboarding of staff, providing ongoing training and development opportunities to foster growth within the team.
Strategic Collaboration: Partner with salon ownership to implement strategies and campaigns that drive business growth and maintain Extended Salon's reputation for excellence.
Qualifications
Valid cosmetology license.
Proven experience in salon management or a comparable leadership role in the beauty industry.
Strong organizational, financial, and leadership skills to excel in the General Manager role.
Technologically Proficient: Comfortable using salon management software, CRM systems, and accounting and payroll platforms to manage business operations efficiently.
HR Expertise: Demonstrated experience in managing employees, including recruiting, onboarding, performance management, and handling sensitive matters such as hiring and terminations with professionalism.
Operational Oversight: Ability to ensure cleanliness and maintenance of all salon spaces, including styling stations, employee breakroom, and client bathrooms, to uphold salon standards and create a welcoming environment.
Passion for delivering excellence in both client service and team development as a salon leadership professional.
Legal and HR Disclaimer
Extended Salon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
All employment decisions at Extended Salon are based on business needs, job requirements, and individual qualifications. We encourage individuals from all backgrounds to apply and will provide reasonable accommodations for applicants with disabilities during the hiring process.
This job description is intended to provide a general overview of the General Manager and is not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.
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$95k-130k yearly 3d ago
Senior Manager, Consulting
Dana-Farber Cancer Institute 4.6
Store manager job in Brookline, MA
The Senior Consulting Manager supports large-scale transformations at Dana-Farber as well as planning and decision-making regarding the company's most critical business issues and strategic priorities.
The Senior Consulting Manager employs a hypothesis-driven approach to planning, facilitates Institute leadership decisions on complex topics, provides in-depth analysis, and maintains project structure to drive large-scale organizational change. They will work on multiple highly complex, ambiguous projects simultaneously. May work independently or in partnership with Principal, Director and Senior Directors and may lead small project teams.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
Overall
Drives large-scale organizational change
Works on multiple Institute-wide, highly complex, ambiguous projects simultaneously
Participates in the identification of value creation opportunities and implements planning structures to realize value
Hypothesis-Driven Approach to Planning
Applies a structured, hypothesis-driven approach to problem solving and using analytical tools and frameworks to develop solutions to complex business challenges
Conducts analysis, research and projections for complex negotiations and strategic decisions; develops and implements systems to organize and analyze data
Creates business cases for strategic programs and initiatives
Leads ad hoc research and due diligence relating to new projects and initiatives; translates business and competitive intelligence research back into projects
Articulates recommendations or options to support a definitive decision
Transformation & Execution
Creates project roadmaps and workplans that align with project vision and goals
Tracks, reports on, and executes project workplans
Identifies and escalates issues and risks
Manages project management office functions including program management, tools and methodologies, roadmap development and management, risk mitigation, reporting, interdependency management, resource management, strategic communications, impact creation plan management, financial management, change management, and governance and stakeholder management
Works with cross-functional teams to understand the impact of changes on different departments and ensure that transformation goals are aligned across the organization
Collaboratively plans with anticipated new clinical partners
Identifies and highlights likely business and financial impacts associated with program planning or expansion, as well as required implementation dependencies, issues, and risks to serve as input to prioritization and planning process
Conducts impact analyses to assess Institutional/stakeholder readiness for change adoption and applies change management processes and tools to support adoption of change. Supports the design, development, delivery, and management of project/change related communications
Stakeholder Management
Works collaboratively with cross-functional teams and interacts independently with staff, mid-level, and executive leaders throughout the organization (including C-Suite)
Builds and maintains consensus with stakeholders on project goals, critical issues, workplan, implications, recommendations, and implementation plan
Develop and secure stakeholder commitment to recommendations and implement plans
Maintains relationships with stakeholders and keeps them up to date on project status
Consulting Infrastructure
Collaboratively creates consulting frameworks and approaches that can be leveraged across projects and fit to purpose to accelerate speed to insights and results
Collaboratively develops and defines project infrastructure (work plans, roadmaps, timelines, resources, milestones, KPIs, etc.); anticipates, identifies, manages and resolves risks to project status, milestones, timelines; develops and presents updates/metric reports to leadership
Creates work products based on consulting best practices
Utilizes and continues to improve and refine a standard set of strategy development, consulting, and business planning tools
People Leadership
Work collaboratively with department and organizational peers to ensure maximum performance by providing purpose, direction and motivation
May lead small project teams
Contributes to Planning and Consulting staff development, as well as internal departmental process and performance improvement
Models and encourages high level of attention to detail and a commitment to producing high-quality results
SUPERVISORY RESPONSIBILITIES: May provide training and guidance to others, including project team members.
Qualifications
Bachelor's degree required; relevant Master's degree strongly preferred (MBA, MPH, MHA, MSW).
5 years of professional work experience, including at least 3 years in strategic planning, business planning, and/or consulting, required.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Demonstrated ability to work closely and effectively with all levels of the organization
Knowledge of large-scale transformations, strategic planning, and consulting practices, as well as experience within the healthcare field
Excellent planning, project management, facilitation, and organizational skills, with the demonstrated ability to work on multiple concurrent projects simultaneously in a complex, deadline-driven environment
Excellent written and oral communication skills with ability to deliver presentations to a wide variety of audiences -up to and including executive level and C-Suite executives
Excellent problem-solving skills
Role-model results-orientation, teamwork, communication, and interpersonal skills to other members of team
Demonstrated ability to navigate complex and consensus driven environments to facilitate decision making
Ability to effectively design and facilitate large meetings
Ability to deal effectively with highly ambiguous and evolving situations while exhibiting calm presence to stakeholders and team members
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$143,800 - $165,000
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEOC Poster
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$143.8k-165k yearly 5d ago
General Manager
Cava-Braintree
Store manager job in Braintree Town, MA
Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operations.
What You'll Bring to the Table
Develop yourself and others - focus on self‑improvement while supporting the success of others
Lead your four‑wall operation like you own it - from people development, to inventory, labor, staffing, and accountability
Put the customer first - including your internal customers, your team. You will be responsible for regular people planning, coaching, training, accountability, and when necessary, corrective action
Consistently create CAVA fanatics - find ways to say “yes” to every guest, inspiring your teams to do the same
Achieve results - take ownership of every shift and take pride in your job
Foster collaboration - work with others to find success as a group
Adapt to change - solve problems through an open‑minded and all‑inclusive approach
Assist with any additional duties assigned
What We Bring to the Table (Benefits)
Competitivepay$
Early Wage Access*
Health,Dental,Vision,Telemedicine,PetInsuranceplus more!*
401k enrollment with CAVA contribution*
Paid sick leave, parental leave, and community service leave*
FREE CAVA Meal for every shift worked(YEP, that's right, FREE CAVA!)
The opportunity to be on the ground floor of a rapidly growing brand
* indicates eligible qualifying positions
Physical Requirements
Must be able to bend and reach overhead often
Must possess dexterity to handle tongs, pots/pans, and other equipment
Must be comfortable working in temperatures ranging from hot to cold
Must be comfortable working near open flames
May be required to work in tight spaces
Must maintain near constant communication with multiple people
Close vision, distance vision, and peripheral vision are required
Must be able to sit, squat and kneel occasionally
Must be able to work in a constant state of alertness and safe manner
May be required to occasionally work in outdoor weather conditions
May stand for long periods of time and lift up to 50 pounds
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.
General Manager | Restaurant Manager | Café Manager | StoreManager | Deli Manager | Assistant General Manager | Operations Manager | Managing Partner
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$59k-113k yearly est. 2d ago
Assistant Store Manager - Great Hours, Build Teams
CaffÉ Nero
Store manager job in Brookline, MA
A popular coffee chain is seeking a full-time Shift Leader in Brookline, Massachusetts. The successful candidate will support the StoreManager by building and retaining a fantastic team while ensuring world-class service standards. Applicants should have prior shift leadership experience and a passion for delivering exceptional customer experiences. This role offers excellent benefits, a fun work environment, and the chance to develop your skills within the company.
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$40k-53k yearly est. 4d ago
01564 Assistant Store Manager
Cosmoprof 3.2
Store manager job in Brockton, MA
Sally Beauty Job Title: Assistant Manager Essential Function StoreManagers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the StoreManager in all areas outlined below and are responsible for all Primary Duties when the StoreManager is not present.
Primary Duties
30% Brand:Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
30% People:Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with StoreManager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
30% Operations:Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
StoreManagers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
10% Safety/Loss Prevention:Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Knowledge, Skills/Abilities and Requirements
High School Diploma or equivalent
Must 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to grow and learn
Flexible Agile Adapter
Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
Talent Builder
Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
Effective Communicator
Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment
Team Builder
Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
Customer Focused Partner
Understands and works to meet the needs of external and internal customers
Results Driver
Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.
Strategic Thinker
Demonstrates vision and broad perspective to drive business performance
Big Picture Thinker
Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
Problem Solver Decision Maker
Analyzes information and objectively evaluates alternatives to make sound decisions
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level High
Departmental/Division Level High
Project Level High
Consultative Level High
The amount of discretion or freedom this position has
Strict Adherence to Guidelines
Interprets and Adapts Guidelines
Develops and Implements Guidelines
Working Conditions / Physical Requirements
The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
About Us
Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!
$37k-49k yearly est. 6d ago
General Manager
Bareburger Group LLC
Store manager job in Glastonbury, CT
Benefits
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Job Type: Full Time
Rate: $70,000 - $78,000/yr
Now Hiring for General Manager for:
Manhattan
Queens
New Jersey
Long Island
Additional Benefits
Bonus Program(s) & Incentives
2 Weeks Paid Time Off
Corporate Discount Programs
Direct Deposit
Digital Training Program
Opportunities for Advancement
At Bareburger, we are committed to creating a performance based culture that leads to the best restaurant experience possible for our employees and our guests. We believe in developing our people and promoting from within. That has always been our “special sauce.” It is essential that anyone hired into this role will establish themselves as a top performer, develop their team quickly and diligently, and aspire to move into the next leadership role. The primary responsibility of the General Manager is to set and achieve the highest standard in all areas of restaurant management which includes ensuring excellent guest service, team development, high quality foods, food safety, store cleanliness, and maximum profitability through inventory and labor controls.
Essentials
Be Polite, Infectiously Enthusiastic, High Energy, Respectful, and Hospitable
Strong leadership skills and the ability to develop future leaders
Previous restaurant/retail management experience in a fast paced environment
The ability to speak, write, read, and understand the primary language(s) of the work location
Exceptional guest service and communication skills
2 Years+ Restaurant General Manager Experience
Valid NYC Department of Health Food Protection Certificate
Understanding of Restaurant Financials and Technologies
About Us
The Bareburger Mission is our North Star: our guiding light. That which helps guide us in a direction towards being extraordinary. In 2009 we had a very simple vision: let's create the tastiest burger using local, organic, all natural & sustainable ingredients whenever possible. With that in mind, we opened a small restaurant in our hometown of Queens, NYC. We made a promise to offer our guests quality service that made them feel at home. Years later, we're honored to serve clean food to our communities around the globe.
Bareburger is an Equal Opportunity Employer
Bareburger is committed to providing equal employment opportunity in all of our employment programs and decisions. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Bareburger will be based on merit, qualifications, abilities and business needs and considerations. Discrimination in employment on the basis of any classification protected under federal, state or local law is a violation of our policy and is illegal. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, gender/sex, national origin, citizenship, sexual orientation, age, disability, predisposing genetic characteristics, veteran/military status, marital status, domestic violence victim status, or any other characteristic protected applicable federal, state or local law.
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$70k-78k yearly 5d ago
General Manager
Restore Hyper Wellness & Cryotherapy
Store manager job in Newton, MA
Restore is looking for both aninternal general manager for the operations of our store in Newton Massachusetts. We are also looking for someone with strong sales and engagement experience and drive to focus of customer acquisition and retention while educating other individuals, groups and businesses on the benefits of the wellness modalities at RestoreRestore is looking.
Exciting opportunity at the forefront of health and wellness supporting clients who want to take control of their well being in the next frpontier of healthcare. Restore Cryotherapy is looking for an extraordinary Manager with strong business building, sales and management skills (as evidenced by a track record).
The ideal candidate must thrive in an entrepreneurial environment and embrace the idea of sharing in the upside of the success of the business.
Responsibilities
Meet the area's top athletes and fitness enthusiasts and get them excited about using our treatments at local fitness events
Educate customers about the benefits of our services
Help customers address their sports performance, health & beauty, and pain management issues
Deliver a first-class customer experience
Identify and grow current KPI's
Actively participate in interesting health and fitness events in the area, and local word of mouth marketing
Build your team of wellness professionals
Participate in large scale wellness initiatives
Represent the Restore brand
Required Skills/Knowledge/Experience
Proven track record of B2B sales
Proven track record in event planning
An affinity for sales. You need to enjoy the sales process and have a track record.
Passion for fitness and athletic achievement.
Exceptional verbal and written communication skills. Charisma is appreciated.
Ability to deliver action plans based on and measured by data. You have to be comfortable with the numbers.
Good team player. You need to be a leader, but you also need to be able to delegate and develop a quality team.
Desire to meet personal & team monthly, quarterly, and annual financial goals. Your total compensation will be tied to performance.
High ethics and integrity. You have to do the right thing even when no one is watching.
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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract CompliancePrograms (OFCCP) website at ******************
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$59k-113k yearly est. 4d ago
Assistant Manager - Restaurant Operations
New City Microcreamery
Store manager job in Cambridge, MA
Ice Cream Shop Manager
Salary: $60,000/year Full-Time
Here at New City Microcreamery, we believe that above all else, its the people who matter most. People believed in us once upon a time, and thats why we invest deeply in the people who join our team. Our incredible staff are the crown jewels of New City, and were searching for an inspiring leader to help our teams shine across multiple locations in the greater Boston areasupporting both our scoopers and the continued growth of the New City brand.
Fun Fact: Our ice cream is now offered at Whole Foods, Big Y, Market Basket, and specialty stores throughout the Northeast!
Do YouWant to work for a local industry leader with a best-in-class culinary and hospitality brand?
Have a passion for creating vibrant, memorable guest experiences?
Possess the vision and drive to build, mentor, and inspire great teams?
Have excellent attention to detail and enjoy taking on challenges?
Think creatively, stay curious, and push for continuous improvement?
Refuse to accept mediocrity and want to grow your leadership career as we grow?
If sowed love to meet you.
Position Overview
The Multi-Unit Assistant StoreManager supports several New City Microcreamery locations, specifically Arlington, Cambridge and Chestnut Hill. Ensuring consistent operational performance, exceptional hospitality, and strong team culture. This leader helps develop the next generation of great scoopers and supervisors while driving financial success and maintaining the highest operating standards.
Reliable transportation is required, as this role travels regularly between stores.
Key Responsibilities
Lead & Inspire Hospitality
Deliver warm, memorable guest interactions and champion best-in-class service across all locations.
Motivate & Mentor
Coach, teach, and develop team members to reach their fullest potential.
Drive Financial Performance
Support each store in building sales, managing costs, inventory counts, and maximizing profitability.
Foster an Of Service Culture
Cultivate a positive, fun, family-style work environment where people feel welcome, valued, and energized.
Uphold Genuine Excellence
Operate within a culinary-driven environment that uses fresh ingredients, pristine spaces, high standards, and top-tier equipment.
Requirements
35 years of experience in a hands-on, fast-paced, high-volume environment
Previous management, supervisor, or team-lead experience
Reliable transportation (required)
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide clear direction
Ability to work a flexible schedule, including nights and weekends
Restaurant experience preferred, but not required
Career Advantages
Opportunity to expand management experience as New City continues to grow
Competitive salary with annual bonus opportunities
Comprehensive benefits, including Medical Insurance options
Paid time off, paid holidays, and paid training
Employee meal benefits
Referral program
Two company-wide staff outings each year
Clear path for advancement within a growing local brand
Work Environment
Multi-location oversight of New City Microcreamery scoop shops
Family-friendly, student-friendly, community-oriented atmosphere
About New City Microcreamery
Founded in 2015, New City Microcreamery is a metropolis of fine confections and smooth creams, voted Best Ice Cream in Massachusetts. Our scratch-made ice cream is frozen using liquid nitrogencreating our signature smooth, airy texture with tiny ice crystals. Its a unique process, a culinary show, and the heart of our creativity.
Beyond ice cream, we offer locally sourced coffee, pastries made by our in-house pastry chef, handcrafted lattes, our own cold brew and yes, free Wi-Fi. Were committed to elevating hospitality and enriching the communities we serve.
If this leadership opportunity excites you, apply today and get ready to serve the #besticecreamintheworld.
Here at New City, we feel that above all else, its the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.
$60k yearly 2d ago
StretchLab General Manager
Stretchlab Franchise
Store manager job in Wellesley, MA
StretchLab is seeking an experienced General Manager/Sales Manager to oversee sales and operations for our studio located in Wellesley, MA. StretchLab is the industry leader in offering one-on-one assisted stretching. The organization has near 100 locations nationwide with plans for expansion.
The ideal General Manager will oversee all studio functionality from Sales to Instructors.
Responsibilities
Lead generation including Grass Roots Marketing and Networking
Implement sales process to schedule prospects into Intro class
Drive Membership sales through outside sales and business development efforts
Ensure that studio retail/products are stocked with accurate inventory counts
Supervise Sales Representatives and Flexologists
Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
Independently make decisions related to high level customer service
Maintain cleanliness and organization of the fitness studio
Enforce StretchLab policies and procedures
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Schedule and participate in networking/community events and studio promotions
Strategically manage marketing campaigns to generate leads for the studio
Any other duties as assigned
Requirements
2+ years of fitness sales experience
Confident in generating personal sales and training Sales Reps in sales
Ability to work independently and collaborate with studio owner
Ability to manage and drive all revenue streams from membership sales to retail
Excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to excel in a fast changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
An affinity and passion for fitness
Solid writing and grammar skills
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co-workers, clients and the general public
Proficiency with computers and Studio software
Compensation & Benefits
This position offers a very competitive base salary; based on experience & performance.
Commission paid on sales
Opportunity to bonus, based on performance
Unlimited growth potential as well within the company
Notes
Stretching is ancient, but StretchLab has redefined what it means to get a stretch. Having someone with years of experience read your body, assess your needs and make sure that you have been thoroughly, expertly stretched is an experience like no other. To push you further than you can push yourself and open you up in ways that you just can\'t do on your own. Stretching is really good for you. Being stretched is the key to a longer and healthier life.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Stretch Lab Corporate.
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$59k-113k yearly est. 4d ago
General Manager
Stretchlab
Store manager job in Glastonbury, CT
🚀 Studio Manager - Fitness & Wellness | StretchLab Glastonbury, CT - Stretchlab Shelton, CT 🌿
Lead. Inspire. Grow. Change lives through movement.
Are you a people‑first leader who thrives in fast‑paced, community‑driven environments? StretchLab Branford is looking for a passionate and results‑oriented Studio Manager (General Manager) to lead our team, drive membership growth, and bring our mission of better movement and wellness to the Shoreline community.
This is your chance to build a career in the booming fitness and wellness industry - while helping others live stronger, healthier, more flexible lives.
💼 Position: Studio Manager (General Manager)
📍 Location: Glastonburym CT
💰 Compensation: $52,000-$55,000 base + up to $30,000 annual performance bonuses (earn up to $80K+ total potential)
🕒 Schedule: Full‑time
🌟 Why You'll Love StretchLab
StretchLab is the nation's leader in one‑on‑one assisted stretching, with 450+ studios across the U.S. As part of Stretch Ventures - one of the largest and fastest‑growing StretchLab franchise groups - our mission is simple: to help people move better, recover faster, and live longer.
At StretchLab Branford, you'll have the opportunity to make a meaningful impact - leading a dedicated team of fitness and wellness professionals while building a thriving local studio that serves the Branford, Guilford, and Shoreline communities.
🔹 What You'll Do
Lead & Inspire: Manage daily studio operations and motivate a team of Flexologists and Sales Associates to deliver excellence every day.
Drive Growth: Execute local marketing, community outreach, and sales strategies to expand our membership base and exceed monthly revenue goals.
Build the Culture: Foster a fun, positive, and inclusive studio environment where clients and staff feel valued and supported.
Deliver an Exceptional Experience: Ensure every client receives world‑class service and leaves feeling better than when they arrived.
Develop Talent: Recruit, train, and mentor team members for success and career growth within the organization.
Analyze & Improve: Track key performance indicators (KPIs), manage budgets, and optimize operations to meet company objectives.
✅ What We're Looking For
1+ years of experience in fitness, wellness, or retail management (fitness studio, gym, or boutique experience preferred)
Proven record of achieving sales targets and driving business growth
Strong leadership and communication skills to inspire and coach a diverse team
Organized, proactive, and detail‑oriented with strong time management
Passionate about health, fitness, and helping others improve their lives
Tech‑savvy and comfortable using CRM or POS systems (AI‑driven tools a plus!)
💰 Compensation & Benefits
Base Salary: $52,000-$55,000 (depending on experience)
Bonus Potential: Earn up to $30,000 annually based on performance metrics
Commission: 10% on first‑month memberships and 5% on package sales
Benefits:
Health Insurance (optional coverage)
401(k) plan with company match
2 weeks paid time off annually
Complimentary StretchLab membership + employee discounts
$250 annual professional development allowance
🌿 Why You'll Love Working With Us
At StretchLab, we're more than a fitness studio - we're a wellness movement. You'll lead a team that's passionate about helping people move better and live healthier, all while growing your own career within a brand that's expanding rapidly across Connecticut.
You'll have real autonomy, clear growth pathways, and a chance to make an impact on your community every single day.
📢 Ready to Take the Lead?
If you're a motivated, people‑focused leader ready to grow your career in wellness management, we'd love to meet you.
👉 Apply today to become the Studio Manager at StretchLab- and help us bring the power of movement and flexibility to your community, one stretch at a time. 💪
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$52k-55k yearly 6d ago
Customer Service Manager
Stop & Shop 4.3
Store manager job in Agawam Town, MA
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
Department Management:
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
Ensure departments meet or exceed sales and profit targets
Maintain high standards of sanitation and safety, ensuring compliance with all regulations
Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer Service department team members
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
Foster a culture of diversity and inclusion within the team
Engage and retain associates by fostering a positive work environment
Labor Relations:
Manage labor relations to ensure compliance with company policies and labor laws
Address and resolve employee issues and grievances in a timely and effective manner
Customer Service Excellence:
Cultivate a culture of excellence in customer service, providing best-in-class service
Ensure customers experience a well-stocked store with the freshest product offerings
Support team members in their training to consistently deliver exceptional customer service
Operational Efficiency:
Monitor and analyze key performance metrics related to customer service and sales
Identify opportunities for process optimization and implement solutions to enhance operational performance
Manage departmental budgets, expenses, and financial targets to achieve profitability goals
Compliance and Safety:
Ensure all departments comply with company policies and regulatory requirements
Conduct regular safety audits and training sessions
Maintain a clean and safe working environment for all associates
Community Engagement:
Actively engage with the local community to understand their needs
Develop and maintain positive relationships with community organizations, schools, and other stakeholders
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
Highly motivated, results-oriented, and a self-starter with a proven track record of success
Strong ability to influence and communicate effectively across different functions
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
High level of customer service skills, with a genuine passion for exceeding customer expectations
Creative and strategic thinking abilities to drive innovation and continuous improvement
Effective organizational and time management skills to ensure efficient operations
Ability to work flexible hours, including weekends and holidays
What we bring to the table:
Culture committed to celebrating diverse backgrounds and experiences
Comprehensive benefits
Opportunities for professional development and career growth
Associate discounts
Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
The salary range for this position is $64,800-$97,200
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
$64.8k-97.2k yearly 3d ago
Branch Manager: Growth Leader with Flexible Work
Citizens Bank 3.7
Store manager job in Somerville, MA
A leading financial institution seeks a Branch Manager in Somerville, Massachusetts. The ideal candidate will lead a team to deliver exceptional customer experiences, drive sales growth, and develop a strong team culture. The position demands leadership skills, a focus on customer satisfaction, and sales excellence. Additional qualifications include a high school diploma and significant experience in sales management. This role includes competitive pay and comprehensive benefits.
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$56k-71k yearly est. 5d ago
Assistant Store Manager - Brookline Village
CaffÉ Nero
Store manager job in Brookline, MA
One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design - you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.
About Us
Competitive salary!
Fun work environment!
Great operating hours that support a work life balance (no late nights)!
Paid time off and training!
Open opportunities to develop!
Three Holidays: Thanksgiving, Christmas, Your Birthday!
Rich benefits!
Free coffee and food on shift!
Staff discount program!
Role Summary
To support the StoreManager in the achievement of the four (4) most important things of Caffè Nero's business.
Responsibilities
Build and retain a great team
Offer friendly service and excellent speed of service and queue management
Provide 1st class standards
Manage the business
The critical role we play is by delivering a World Class Brand through:
Being a Custodian of the Caffè Nero Culture
Being a Brand Ambassador
Being a Business Manager
What You Bring
Prior Shift Leader or Assistant Manager experience
Creating an exceptional Customer Service environment
Recruitment and team development, creating an environment of community and collective success
Achievement of planned business and financial targets
Motivating and inspiring your team to perform at their best
Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
Run the store in the absence of the StoreManager
Performs any additional store tasks, as needed
Has fun!
Ability to move or lift up to 70 pounds
Standing on your feet for the majority of the shift
Job Type: Full-time
Details
Location: Brookline Village, Boston MA
Salary: Based on experience
Closes: December 31st, 2026
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How much does a store manager earn in Webster, MA?
The average store manager in Webster, MA earns between $31,000 and $89,000 annually. This compares to the national average store manager range of $30,000 to $73,000.
Average store manager salary in Webster, MA
$52,000
What are the biggest employers of Store Managers in Webster, MA?
The biggest employers of Store Managers in Webster, MA are: