Supervisor of customer relations vs customer relations manager

The differences between supervisors of customer relations and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a supervisor of customer relations, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Supervisor of customer relations vs customer relations manager overview

	Supervisor Of Customer Relations	Customer Relations Manager
Yearly salary	$33,287	$66,782
Hourly rate	$16.00	$32.11
Growth rate	-4%	8%
Number of jobs	126,406	61,089
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 57%
Average age	40	42
Years of experience	12	4

Supervisor of customer relations vs customer relations manager salary

Supervisors of customer relations and customer relations managers have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Relations Manager
Average salary	$33,287	$66,782
Salary range	Between $22,000 And $48,000	Between $42,000 And $104,000
Highest paying City	-	Pleasanton, CA
Highest paying state	-	Nevada
Best paying company	-	Amazon
Best paying industry	-	Automotive

Differences between supervisor of customer relations and customer relations manager education

There are a few differences between a supervisor of customer relations and a customer relations manager in terms of educational background:

	Supervisor Of Customer Relations	Customer Relations Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Supervisor of customer relations vs customer relations manager demographics

Here are the differences between supervisors of customer relations' and customer relations managers' demographics:

	Supervisor Of Customer Relations	Customer Relations Manager
Average age	40	42
Gender ratio	Male, 42.5% Female, 57.5%	Male, 38.2% Female, 61.8%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	16%

Differences between supervisor of customer relations and customer relations manager duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Supervisor of customer relations vs customer relations manager skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Relations Manager

Updated January 8, 2025

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