Supervisor of customer relations vs customer relations representative

The differences between supervisors of customer relations and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a supervisor of customer relations and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Supervisor of customer relations vs customer relations representative overview

	Supervisor Of Customer Relations	Customer Relations Representative
Yearly salary	$33,287	$38,632
Hourly rate	$16.00	$18.57
Growth rate	-4%	-4%
Number of jobs	126,406	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Supervisor of customer relations vs customer relations representative salary

Supervisors of customer relations and customer relations representatives have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Relations Representative
Average salary	$33,287	$38,632
Salary range	Between $22,000 And $48,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between supervisor of customer relations and customer relations representative education

There are a few differences between a supervisor of customer relations and a customer relations representative in terms of educational background:

	Supervisor Of Customer Relations	Customer Relations Representative
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Supervisor of customer relations vs customer relations representative demographics

Here are the differences between supervisors of customer relations' and customer relations representatives' demographics:

	Supervisor Of Customer Relations	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 42.5% Female, 57.5%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between supervisor of customer relations and customer relations representative duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Supervisor of customer relations vs customer relations representative skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Relations Representative

Updated January 8, 2025

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