Supervisor of customer relations vs customer service liaison

Differences between supervisor of customer relations and customer service liaison duties and responsibilities

Supervisor of customer relations example responsibilities.

• Manage, troubleshoot and problem solve for providers and members.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
• Invoice reconciliation, payroll verification daily communication with customers.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Train new associates on the POS system.
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Customer service liaison example responsibilities.

• Manage firm's business accounts, including billing, A/R, A/P, and tax issues
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Develop policies and procedures to implement current HIPAA protocols to protect digital data.
• Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
• Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
• Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
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