Supervisor of customer relations vs customer service manager

The differences between supervisors of customer relations and customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a supervisor of customer relations, becoming a customer service manager takes usually requires 4-6 years. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.

Supervisor of customer relations vs customer service manager overview

	Supervisor Of Customer Relations	Customer Service Manager
Yearly salary	$33,287	$61,487
Hourly rate	$16.00	$29.56
Growth rate	-4%	6%
Number of jobs	126,406	313,110
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 46%
Average age	40	44
Years of experience	12	6

Supervisor of customer relations vs customer service manager salary

Supervisors of customer relations and customer service managers have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Service Manager
Average salary	$33,287	$61,487
Salary range	Between $22,000 And $48,000	Between $35,000 And $105,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	KLA
Best paying industry	-	Manufacturing

Differences between supervisor of customer relations and customer service manager education

There are a few differences between a supervisor of customer relations and a customer service manager in terms of educational background:

	Supervisor Of Customer Relations	Customer Service Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Supervisor of customer relations vs customer service manager demographics

Here are the differences between supervisors of customer relations' and customer service managers' demographics:

	Supervisor Of Customer Relations	Customer Service Manager
Average age	40	44
Gender ratio	Male, 42.5% Female, 57.5%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	10%

Differences between supervisor of customer relations and customer service manager duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

Supervisor of customer relations vs customer service manager skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Service Manager

Updated January 8, 2025

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