Supervisor of customer relations vs customer service manager supervisor

The differences between supervisors of customer relations and customer service manager supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a supervisor of customer relations and a customer service manager supervisor. Additionally, a customer service manager supervisor has an average salary of $35,903, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer service manager supervisor are front end, payroll, and customer complaints.

Supervisor of customer relations vs customer service manager supervisor overview

	Supervisor Of Customer Relations	Customer Service Manager Supervisor
Yearly salary	$33,287	$35,903
Hourly rate	$16.00	$17.26
Growth rate	-4%	-4%
Number of jobs	126,406	196,364
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

Supervisor of customer relations vs customer service manager supervisor salary

Supervisors of customer relations and customer service manager supervisors have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Service Manager Supervisor
Average salary	$33,287	$35,903
Salary range	Between $22,000 And $48,000	Between $26,000 And $48,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between supervisor of customer relations and customer service manager supervisor education

There are a few differences between a supervisor of customer relations and a customer service manager supervisor in terms of educational background:

	Supervisor Of Customer Relations	Customer Service Manager Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Supervisor of customer relations vs customer service manager supervisor demographics

Here are the differences between supervisors of customer relations' and customer service manager supervisors' demographics:

	Supervisor Of Customer Relations	Customer Service Manager Supervisor
Average age	40	40
Gender ratio	Male, 42.5% Female, 57.5%	Male, 40.2% Female, 59.8%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between supervisor of customer relations and customer service manager supervisor duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Supervisor of customer relations vs customer service manager supervisor skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Service Manager Supervisor

Updated January 8, 2025

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