Supervisor of customer relations vs customer service senior associate

The differences between supervisors of customer relations and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a supervisor of customer relations and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Supervisor of customer relations vs customer service senior associate overview

	Supervisor Of Customer Relations	Customer Service Senior Associate
Yearly salary	$33,287	$45,025
Hourly rate	$16.00	$21.65
Growth rate	-4%	-4%
Number of jobs	126,406	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Supervisor of customer relations vs customer service senior associate salary

Supervisors of customer relations and customer service senior associates have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Service Senior Associate
Average salary	$33,287	$45,025
Salary range	Between $22,000 And $48,000	Between $21,000 And $95,000
Highest paying City	-	Washington, DC
Highest paying state	-	Maryland
Best paying company	-	Nebraska Medicine
Best paying industry	-	-

Differences between supervisor of customer relations and customer service senior associate education

There are a few differences between a supervisor of customer relations and a customer service senior associate in terms of educational background:

	Supervisor Of Customer Relations	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Supervisor of customer relations vs customer service senior associate demographics

Here are the differences between supervisors of customer relations' and customer service senior associates' demographics:

	Supervisor Of Customer Relations	Customer Service Senior Associate
Average age	40	40
Gender ratio	Male, 42.5% Female, 57.5%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between supervisor of customer relations and customer service senior associate duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Supervisor of customer relations vs customer service senior associate skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

Supervisor Of Customer Relations vs. similar jobs

Supervisor Of Customer Relations related careers

Supervisor Of Customer Relations related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Service Senior Associate

Updated January 8, 2025

Browse office and administrative jobs