Supervisor of customer relations vs service supervisor

The differences between supervisors of customer relations and service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a supervisor of customer relations, becoming a service supervisor takes usually requires 4-6 years. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Supervisor of customer relations vs service supervisor overview

	Supervisor Of Customer Relations	Service Supervisor
Yearly salary	$33,287	$52,539
Hourly rate	$16.00	$25.26
Growth rate	-4%	6%
Number of jobs	126,406	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 53%
Average age	40	47
Years of experience	12	6

Supervisor of customer relations vs service supervisor salary

Supervisors of customer relations and service supervisors have different pay scales, as shown below.

	Supervisor Of Customer Relations	Service Supervisor
Average salary	$33,287	$52,539
Salary range	Between $22,000 And $48,000	Between $34,000 And $80,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Apple
Best paying industry	-	-

Differences between supervisor of customer relations and service supervisor education

There are a few differences between a supervisor of customer relations and a service supervisor in terms of educational background:

	Supervisor Of Customer Relations	Service Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Supervisor of customer relations vs service supervisor demographics

Here are the differences between supervisors of customer relations' and service supervisors' demographics:

	Supervisor Of Customer Relations	Service Supervisor
Average age	40	47
Gender ratio	Male, 42.5% Female, 57.5%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between supervisor of customer relations and service supervisor duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Supervisor of customer relations vs service supervisor skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Service Supervisor

Updated January 8, 2025

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