Family Advocate-Children Mobile Crisis Team
Support specialist job in New York, NY
VNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it's basic needs of housing and public assistance or community resource programs that support social emotional wellbeing. This role draws on lived experience to guide others through challenging times. Family Advocates are trusted navigators of complex systems that help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional.
What We Provide
Attractive referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Applies mutually shared and lived experiences navigating the systems of care as a caregiver. Serves as a role model, advocate, and mentor for children and families
Assists with obtaining and maintaining clients' entitlements, including Medicaid, Public Assistance, SSI as well as assisting with problems related to housing or utilities
Interviews clients and significant others, when appropriate, in order to obtain personal histories and to understand the social and emotional factors related to the client's mental health problems
Participates in frequent active engagement with families to engage them in receiving services and assists in empowering them to take the steps necessary to maximize their quality of life
Develops inventory of resources that will meet the clients' needs as identified in the assessment process
Advocates for and assists clients in utilizing adjunctive community resources. Arranges transportation and accompanies clients to appropriate facilities/agencies, as necessary
Provides linkage, coordination with, referral to and follow-up with other service providers. Monitors appointments medical facilities, social service agencies or other providers of concrete services
Collaborates with interdisciplinary team members to discuss care needs and identify solutions to support clients/consumers/members
Attends planning meetings with service providers to coordinate service plans
Initiates written (including clinical and progress notes) and verbal communications, and ensures that all patient record keeping is in compliance with agency, state, city and federal requirements
Participates in agency and community programs and education, as requested
Participates in interdisciplinary team meetings, case conferences, staff meetings, quality assurance meetings, and supervision meetings as required
Qualifications
Licenses and Certifications:
Valid driver's license (i.e., license matching state of residence) required
Credentialed family peer advocate preferred
Education:
Bachelor's Degree in social work, health and human services or a related field preferred
Two or more years of equivalent and relevant experience in a social service agency OR an equivalent combination of the education and experience preferred
Work Experience:
Minimum of one year of experience in a mental health or social service setting with emphasis on family support services and/or family psycho-education required
Lived experience as a caregiver for children with behavioral health needs in accordance with the New York State Office of Mental Health and the New York City Department of Health and Mental Hygiene. required
Bilingual skills may be required as determined by operational needs
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Substance Abuse Specialist
Support specialist job in New York, NY
Licensed Behavioral Health Clinicians provide supportive counseling, advocacy, education, and care management to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is a senior, master's level, licensed social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional.
What We Provide
Attractive sign-on bonus and referral bonus opportunities
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Utilizes approved assessments to identify clients/members needs and family needs; develops initial and ongoing clinical plan of care. Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstances
Performs and maintains effective care management for assigned caseload of clients/members. Leads the care coordination for complex psychiatric clinical cases. Tracks and monitors progress; maintains detailed, accurate and timely progress notes and other documentation
Provides supportive counseling and/or supportive therapy as well as ongoing mental health services
Collaborates and refers to appropriate agencies as required. Addresses any client/member concerns to ensure satisfaction with overall services provided and uses motivational interviewing techniques to foster behavioral changes
Develops inventory of resources that meet the clients/members needs as identified in the assessment
Provides linkage, coordination with, referral to and follow-up with appropriate service providers and managed care plans. Facilitates periodic case record reviews and case conferences with all providers serving the clients/members
Provides information and assistance through advocacy and education to clients/members and family on availability and eligibility of entitlements and community services. Arranges transportation and accompanies clients/members to appointments as necessary
Assists clients/members and/or families in the development of a sustainable network of community-based supports, utilizing identified strengths and tools designed to prevent future participant crises and/or reduce the negative impact if a crisis does occur
Participates in initial and ongoing trainings as necessary to maintain and enhance clinical and professional skills
Maintains updated case records in program EMR. Maintains case records in accordance with program policies/procedures, VNS Health standards and regulatory requirements
Participates and consults with team supervisor in case conferences, staff meetings, utilization review and discharge planning meetings to determine if client/member requires an alternate level of care or is appropriate for discharge
Participates in 24/7 on-call coverage schedule and performs on-call duties, as required
Acts as liaison with other community agencies
Provides short term counseling (coping skills, trauma informed, decision making) and Risk Health Assessment/Safety Planning
Collects and reports data, as required while adhering to productivity standards
Leads and participates in “Network Meetings” with client, client/ member's personal support network and other team members using the Open Dialogue Model
Qualifications
Master's Degree in Social Work, Psychology, Mental Health Counseling, Family Therapy or related degree
Minimum of two years of mental health work experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions required
Effective oral/written/interpersonal communication skills required
Bilingual skills may be required as determined by operational needs
License and current registration to practice as a Mental Health Counselor, Marriage and Family Therapist , Social Worker, Clinical Social Worker or related license in New York State
Valid NYS ID or NYS driver's license may be required as determined by operational needs.
Pay Range
USD $63,800.00 - USD $79,800.00 /Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Client Support Specialist
Support specialist job in New York, NY
A leading global investment firm is seeking a highly organized, hospitality-oriented Client Support Specialist to join its Executive Services team. This role plays a critical part in supporting the firm's high-profile visitors by delivering exceptional hospitality, precise logistics coordination, and culturally informed service. The ideal candidate thrives in a fast-paced, high-performance environment and brings a polished, anticipatory approach to executive support and VIP management.
This is an opportunity to work at the intersection of operations, hospitality, and investor diplomacy-helping ensure that every engagement reflects the firm's professionalism and global standards.
Key Responsibilities
Coordinate end-to-end logistics for VIP visitors, including aviation, transportation, hotel accommodations, security, and scheduling.
Serve as an informed, polished point of contact for delegates associated with Protocol teams, and other senior stakeholders.
Welcome VIP visitors upon arrival, ensuring a seamless experience and providing attentive support throughout their stay.
Demonstrate cultural sensitivity and global awareness, tailoring support and communication styles to diverse audiences.
Provide curated guidance on local customs, amenities, and experiences to enhance the visitor journey.
Support the coordination of internal meetings, investor engagements, and office-based events.
Manage reporting related to visitor activity, vehicle usage, and operational workflows.
Maintain an updated directory of key visitor information to facilitate future engagements.
Oversee ordering and inventory of supplies for vehicles and office needs.
Collaborate closely with office staff and cross-functional teams to deliver consistent, high-touch service.
Prepare expense reports and track costs associated with vehicles, events, and operational needs.
Handle sensitive information with discretion and sound judgment.
Anticipate needs, flag gaps in logistics or planning, and proactively recommend improvements.
About You
Ideally, a Bachelor's degree in Hospitality, Business Administration, or a related field.
2+ years of experience in guest-facing roles, luxury hospitality, client services, or executive support.
Strong organizational and project management skills with meticulous attention to detail.
High emotional intelligence and the ability to interact with senior stakeholders with tact, professionalism, and cultural fluency.
Proactive, solutions-oriented mindset-comfortable taking initiative and adapting to shifting priorities.
Excellent written and verbal communication skills.
Strong proficiency in Microsoft Office; familiarity with modern productivity tools is a plus.
Ability to exercise sound judgment while knowing when to escalate or ask for guidance.
Able to maintain discretion and confidentiality at all times.
Flexible and willing to work occasional evenings or weekends based on visitor schedules.
Compensation & Benefits
$90,000 - $110,000 total compensation commensurate with experience
Comprehensive health, dental, and vision coverage
401(k) program with company contributions (eligibility applies)
Paid time off, holidays, and additional wellness benefits
Opportunities for professional development and cross-functional exposure
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Support specialist job in West New York, NJ
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Ataccama ONE Enablement & Data Governance Support
Support specialist job in Iselin, NJ
Ataccama ONE Enablement & Data Governance Support
Contract role.
Required Skillset
:Hands-on experience with Ataccama ONE, SQL, and Power B
IStrong attention to detail and analytical mindse
tProven ability to translate business requirements into technical configuration
sKey Responsibilities (Must-Have)
:Reference Data Enablemen
tIngest, standardize, and govern regional and global reference data set
sImplement business-defined mappings (e.g., industry classification, management hierarchies) to support consistent reportin
gData Quality Enablemen
tConfigure and manage data rules for profiling, issue tracking, enrichment, cleansing, freshness checks, anomaly detection, and scanner coverage within Ataccam
aDashboarding & Reportin
gBuild and enhance Power BI dashboards for data quality metrics and operational KPI
sSupport migration of Power BI reporting into Ataccama-native monitoring capabilitie
sCollaboration & Governanc
ePartner with regional Heads of Data Governance and GDO to align implementations with global framework
sSupport governance adoption and consistent rule application across business unit
s
Customer Support Specialist (Japanese and English mandatory)
Support specialist job in New York, NY
Title - Customer Support /Technology Support - Japanese and English (mandatory)
Pay - $ 50/hr on w2
Contract - 12 months with possible extension
Description:
Responsibilities:
To support client support team by covering following tasks;
1. Provide guidance and explanations on migration procedures and how to use the new system
2. Respond to customer inquiries related to the migration process via phone and email
3. Update customer-facing materials such as migration guides, FAQs, and support documentation
4. Track customer migration progress and conduct follow-ups to ensure smooth transitions
5. Escalate technical issues or concerns to internal teams and coordinate resolutions
6. Collect customer feedback and share suggestions for improving processes and services
7. Document support interactions and prepare reports on migration activities and customer experience
Skills:
Ability to communicate effectively in both Japanese and English (mandatory)
Strong common sense and general communication skills (mandatory)
Ability to respond flexibly to changing situations (mandatory)
Experience in banking (if possible)
Experience in customer support (if possible)
Experience with ISO and ACH-related operations (if possible)
Required:
Ability to communicate effectively in both Japanese and English (mandatory)
Strong common sense and general communication skills (mandatory)
Ability to respond flexibly to changing situations (mandatory)
Preferred (if possible):
Experience in banking
Experience in customer support
Experience with ISO and ACH-related operations
Information Technology Coordinator
Support specialist job in New York, NY
Join the Advantage Tennis Clubs Team!
We are seeking a highly motivated and experienced IT Systems and Software Administrator with 3-5 years of relevant experience to join our team. This full-time position is critical for managing our internal IT infrastructure, coordinating with external vendors, and optimizing the utilization of software programs across all departments. The ideal candidate will be a proactive problem-solver, highly organized, and possess excellent technical and interpersonal skills.
Key Responsibilities
IT System Management & Vendor Coordination:
Serve as the primary internal contact for all IT-related issues, troubleshooting, and infrastructure needs.
Coordinate, manage, and evaluate the performance of outside IT vendors and service providers to ensure secure, reliable, and cost-effective IT operations.
Manage network setup, user accounts, hardware procurement, and routine system maintenance and updates.
Software Deployment & Management:
Set up, configure, and manage software programs used across the entire organization (e.g., productivity suites, ERP/CRM, specialized departmental tools).
Develop and implement company-wide software usage policies and best practices.
Provide training and technical support to employees on various software platforms.
Departmental Software Optimization:
Coordinate closely with the Accounting and Sales teams to analyze their current software utilization (e.g., accounting software, CRM systems) and identify opportunities for optimization, integration, and efficiency gains.
Translate departmental needs into technical requirements for software solutions.
Compliance and HR Support:
Assist the Human Resources department in the setup and management of compliance-related software and systems (e.g., training tracking, policy management, PII security).
Ensure all IT systems and data handling practices adhere to relevant industry and legal compliance standards.
Integrations and Projects:
Lead and assist in all electronic and internet-related integrations and projects, including connecting disparate software systems and migrating data.
Evaluate new technologies and software solutions to recommend improvements to the company's IT landscape.
Qualifications
Experience: 3-5 years of professional experience in an IT, Software Administration, or Systems Analyst role.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
Technical Skills: Proven experience managing cloud services (e.g., Microsoft 365, Google Workspace) and basic networking concepts (TCP/IP, VPNs, Wi-Fi).
Familiarity with various software types, including CRM, ERP, Accounting software, and HRIS/Compliance tools.
Knowledge of IT security best practices, data backup, and recovery procedures.
Soft Skills:
Exceptional communication and interpersonal skills for vendor coordination and employee support.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Demonstrated ability to work collaboratively with non-technical business units (Sales, Accounting, HR) to achieve technology-driven objectives.
Benefits:
Competitive salary commensurate with experience.
Health insurance.
Paid time off and holidays.
Mailroom Specialist
Support specialist job in Morris Plains, NJ
Job Title: Mail Services Associate
Duration: 7 months - Potential to convert to FTE
Hours: 8-5 M-F
As a Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.
Resource typical working day:
Receiving and sorting incoming mail and packages
Delivering mail and packages to appropriate recipients
Interacting with clients in a professional manner
Providing general support to the facilities team
Must Have Skills: Communication and collaboration Skills
Years of Experience: At least 2 years of experience
Education: HS and GED
Software skills:
- Basic computer functions
- Microsoft office suite
Interview Process: 1 virtual and 1 onsite interview
Support Associate (Stock)- Soho
Support specialist job in New York, NY
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Responsibilities
A Support Associate (Stock) works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating
procedures and provide customers with utmost customer service.
Business Leader
● Demonstrate excellent knowledge of the product to support the brand goals
● Understand company tools, incentives & strategies to support meeting store sales goals
● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
●Efficiently execute register functions and inventory transactions.
People Leader
● Ensure effective communication between all team members
● Supports ways to keep the team motivated and engaged
● Contribute new & innovative ideas to support meeting business goals
● Participate in all training and development meetings.
Operations Leader:
● Ensure all functions of the store are maintained to support a superior shopping-experiences
● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
●Support in areas of risk management, physical security, store cash control and inventory control.
● Participate in physical store inventories.
● Identify product concerns and communicate inventory needs to support the business goals
● Comply with all point of sale register policy and procedures
Customer Focus:
● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
●Collaborate with all team members to support a superior shopping experience
● Ensure client needs are quickly and effectively met for overall customer satisfaction
● Uphold merchandise standards and maintain visual directive.
● Be present on and off the floor as a Theory Brand Ambassador
The Essentials
● 1+ years' prior work experience in a client-centric, sales, support, or back of house environment.
● Dynamic interpersonal and communication skills, both verbal and written
● Independent work ethic, time management skills
● Computer skills to operate point of sale system, experiences with teamwork is a plus
Salary: $18-$20/hour *
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level,
certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or
expression or because of any other status or condition protected by applicable federal, state, or local law.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.
Desktop Support Technician
Support specialist job in New York, NY
Hello Job Seekers,
Hope you are doing well.
I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity.
Job Title: Desktop Support Technician
Location - Manhattan NY 10065
Shift- Mon-Fri, 9 AM to 5 PM
Rate Range - $22 to $25 Per hour
6 Months (Contract) with possible extension
Responsibility:
At least 1 yr exp in a computer support is required & tech support exp.
Must have strong customer service skills, good communication.
Ability to earn quickly and new technologies.
Able to work in a team environment as well as being self-motivated.
Minimum of 1-2 years of tech support exp required. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deployments, application installs, wire management ,inventory control, Techstop.
Bachelors in Computer Science is must.
Thanks & Regards,
Mohit Saini
Team Lead, EST
****************************
*****************************************************
Institutional Client Reporting SME
Support specialist job in New York, NY
We're partnering with a global investment-management firm to hire a hands-on Institutional Client Reporting Analyst/SME. This is a functional, operator-level role focused on the production, validation, and enhancement of institutional client reporting packages. This opportunity is ideal for someone who has grown through Client Reporting / Investment Reporting / Performance & Reporting roles and wants to step into a deeper SME-level position while remaining execution-focused.
This is not a project-management, PMO, business analyst, or tech/automation role.
What You'll Do
Produce and validate monthly and quarterly institutional client reporting packages across multi-asset portfolios.
Perform hands-on checks of performance, attribution, holdings, exposures, benchmarks, and risk metrics.
Resolve data exceptions by partnering with Performance, Operations, Data, and Compliance teams.
Maintain and enhance reporting templates, consultant packs, and client-ready materials.
Support improvements to reporting workflows, automation, and governance (without leading projects).
Assist Client Service in delivering accurate, consistent, insight-rich institutional reporting.
Who You Are
5-9 years of hands-on experience in institutional client reporting, investment reporting, performance & reporting, or investment operations at an asset manager or asset-servicer.
Comfortable producing and reviewing performance, holdings, benchmarks, attribution, and exposures.
Strong understanding of investment data flows and reporting standards (GIPS, AIFMD, SFDR a plus).
Experience with platforms such as Aladdin, SimCorp, Eagle, FactSet, BiSam, Arcadia, Clearwater, or similar.
Strong Excel (VLOOKUP/XLOOKUP, PivotTables; VBA a plus).
Detail-oriented, analytical, and able to troubleshoot reporting issues end-to-end.
Clear communicator who partners well with PMs, Ops, Data, and Client Service teams.
CFA / CIPM / FRM a plus, but not required.
This Role Is NOT For
Project Managers
Business Analysts
Data/BI Analysts or Engineers
PMO or transformation specialists
Middle Office (trade support, settlements, reconciliations)
Fund accountants or financial-reporting professionals
Wealth-management or advisory backgrounds
We need hands-on institutional client reporting experience, not oversight or management.
Engagement Details
Full-time W2 contract
Hybrid in NYC (4 days onsite)
Competitive hourly rate
Opportunity to support a high-impact institutional reporting function within a global asset manager
Technology Support Analyst
Support specialist job in New York, NY
We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This individual will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday - Friday, 10:00 am - 6:00 pm. Please note that the Firm will not sponsor applicants for work visas for this position.
Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
Provides application support for both local installations and Citrix-based applications.
Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software,
reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
Provides assistance and advice on technology allowance purchases for attorneys.
Provides support, troubleshooting, and repair for laptops and desktops.
Assists with remote site access.
Assists with Firm's audio visual set up requirements.
Assists with offsite technology set ups as required.
Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
Supports all personnel adds, moves, and changes.
Services, documents, and provides loaner equipment in accordance with Firm policies.
Maintains accurate inventory records.
Establishes and maintains effective working relationships with clients, attorneys, and business services professionals.
Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.
Helps to maintain Firm policies and procedures in relation to computer technology.
Provides basic induction training on technology systems, mobile device usage, and basic software usage.
Provides software training based upon modules created by the global training department.
Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
Provides a consistent and high level of customer service.
Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
Manages Firm resources responsibly.
Complies with and understands Firm operation, policies, and procedures.
Performs other related duties as assigned.
Qualifications
Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac.
Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
Ability to maintain continuous concentration, alertness, and attention to detail.
Basic understanding of hardware and software used for building security systems.
Strong customer service skills.
Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
Demonstrates effective interpersonal and communication skills, both verbally and in writing.
Ability to handle multiple projects and shifting priorities.
Ability to handle sensitive matters and maintain confidentiality.
Ability to organize and prioritize work.
Ability to work well in a demanding and fast-paced environment.
Ability to work well independently as well as effectively within a team.
Flexibility to travel.
Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
Education and Experience
High School diploma or equivalent
Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software
Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
For further details, please visit: *******************************************************
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
$80,000 - $90,000
EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Lara Bell at **************.
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
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Applicants Have Rights Under Federal Employment Law
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Auto-ApplyTech Support Specialist
Support specialist job in New York, NY
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities
Daily Troubleshooting & Support (50%)
Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
Monitor daily reports and logs for errors.
Serve as the first line of support for internal teams experiencing operational tech issues.
Escalate and coordinate fixes with engineering as needed.
Onboarding & IT Support (20%)
Set up accounts, access, and tools for new hires.
Maintain software licenses and user permissions across platforms.
Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
Systems & Process Improvement (30%)
Analyze recurring issues and implement improvements to reduce future problems.
Collaborate with operations and engineering to design scalable, reliable systems.
Create documentation and internal guides to streamline troubleshooting and onboarding.
Qualifications
Experience: 2-4 years in a technical operations, IT, or support engineering role.
Skills:
Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
Comfortable navigating and fixing issues in Salesforce or similar platforms.
Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).
Mindset:
Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again.
Detail-oriented but able to see the bigger picture when designing processes.
Thrives in a fast-paced, mission-driven environment.
Auto-ApplyProduction Support Technician
Support specialist job in Morris Plains, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
This role ensures that all components are adequately supplied and kitted to adhere to the production schedule along with handling media related activities within the ISO 8 area.
Major Accountabilities
ISO 8 Activities:
Ensure accurate SAP inventories are maintained for all components.
Proper status segregation and storage of media lots.
Support the maintenance of an audit ready state of the ISO 8 Area
Timely response to all module requests.
Batch Records are properly kitted and staged based on production schedule.
All gowning materials in the ISO 8 area are maintained to adequate levels.
ISO 8 area has ample supply of non-inventory items
Logbooks entries are clear and complete.
Kanban system is utilized to ensure FIFO
Equipment cleaning is performed as required
Ensure Batch records are reviewed and corrected in a timely manner.
Skills:
1-3 years of related experience in cGMP/FDA regulated industry.
Warehouse experience preferred.
SAP knowledge preferred.
Other Qualifications:
Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required.
Must be well organized, flexible and work with minimal supervision.
Ability to lift up to 50 lbs.
Alternate shifts, weekends and overtime will be required
Requires handling of chemicals such as corrosives, solvents & bio-hazardous materials
Qualifications
High School Degree or GED equivalent.
Additional Information
For more information, Please contact:
Akriti Gupta
**************
Morristown, NJ 07960
Technology Support III - Mainframe, Distributed Production Support
Support specialist job in Jersey City, NJ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Experience with an IBM zSeries Mainframe environment.
Knowledge of z/OS, JCL, TSO/ISPF
Experience and knowledge of COBOL/Natural
Experience and knowledge of DB2/Adabas and VSAM & utilities
Knowledge of CONTROLM/CA7/ZEKE scheduling tool
Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
Experience using incident management tools (Service Now)
Preferred qualifications, capabilities, and skills
Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services
DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support
AWS cloud experience
Experience managing projects and migrations
Auto-ApplyTechnology Support III - Mainframe, Distributed Production Support
Support specialist job in Jersey City, NJ
JobID: 210685496 JobSchedule: Full time JobShift: Mid-Day Base Pay/Salary: Jersey City,NJ $114,000.00-$155,000.00 Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Experience in observability and monitoring tools and techniques
* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
* Experience with an IBM zSeries Mainframe environment.
* Knowledge of z/OS, JCL, TSO/ISPF
* Experience and knowledge of COBOL/Natural
* Experience and knowledge of DB2/Adabas and VSAM & utilities
* Knowledge of CONTROLM/CA7/ZEKE scheduling tool
* Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
* Experience using incident management tools (Service Now)
Preferred qualifications, capabilities, and skills
* Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services
* DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support
* AWS cloud experience
* Experience managing projects and migrations
Auto-ApplySenior Application Support Specialist
Support specialist job in New York, NY
The Application Support Team at Exiger is in search of a Senior Application Support Specialist. The Senior Specialist needs to provide world-class service to our SaaS customers, Internal Teams (CSM's, Migrations, and others), and must be able to effectively engage with our Internal Teams (Product, Development, Infrastructure, others) and our Business Partners. The Senior Specialist will assist with troubleshooting and analyzing issues to answer technical questions about our products. The Senior Specialist will need to be an outgoing, confident, self-motivated individual with excellent verbal and written communication skills. They must possess advanced computer skills, be adept at working independently, while still being an active contributor to the Team. Support requests are sourced via multiple channels (emails, calls/meetings in-person) and in this role, you will need to be able to adapt to, and thrive in the fast paced, growing and dynamic environment that is Exiger.
This is a full-time remote or hybrid opportunity, depending on your proximity to one of Exiger's offices. The work schedule will be 8:00AM - 5:00 PM EST
Key Responsibilities
Develop an extensive working knowledge of the product suite.
Provide end-user application support via phone, email and in-person.
Coordinate and validate new implementations and upgrades
Coordinate and prioritize support requests.
Facilitate problem-solving between end-user and development staff.
Participate with development staff in testing new releases of the product.
Develop working relationships with sales staff to utilize product knowledge and leverage customer relationships for sales support.
Analyze and troubleshoot problems effectively while minimizing response time.
Proactively optimize Support procedures and automate wherever possible
Ensure customer satisfaction through end-to-end support solutions.
Identify escalation situations and follow appropriate escalation procedures.
Keep end-users up to date throughout the resolution process.
Take ownership of support issues until final resolution.
Assist with the Technical Operations team with server support.
Participate in rotational shift coverage (On-Call)
Collaborate and coordinate with our Incident Management team. As well as participate in our incident management process when required.
Professional Experience Preferred
At least four years of application support experience in a technical support environment (startup and/or small team experience a big plus).
Experience with SAAS applications.
Familiarity with Unix/Linux Operating Systems and scripting languages - Bash and Perl, Python scripting and SQL.
Excellent communication skills, both verbal and written.
Able to work in a team environment but at the same time, be self-motivated.
Able to multitask while balancing competing priorities.
Able to complete product demonstrations and end-user training sessions in a client facing environment.
Previous experience with service desk software (SalesForce, Zendesk, ServiceNow, Jitbit, Desk.com, etc).
Previous experience with JIRA application.
Requirements
US Citizenship
Must be able to pass and obtain Top-Secret security clearance after the first year of employment.
Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.
Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
Auto-ApplySenior Support Specialist, Grade F
Support specialist job in Hempstead, NY
Qualifications Proficiency with Microsoft Office Suite. Maintain internal and external communication with a level of confidentiality and professionalism. Must be detail-oriented, organized, and have the ability to self-prioritize. Operate with a level of accuracy, good judgement, and proficiency.
Preferred Qualifications
Knowledge of Ellucian Banner, and other tools and systems preferred. Familiarity with and understanding of current University policies is a plus.
Peer Specialist
Support specialist job in New York, NY
VNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from chronic mental illness, psychological trauma, or substance abuse with meaningful resources. By sharing personal, practical experience, knowledge, and firsthand insights, Peer Specialists/ Advocates directly help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional. Sharing your experience with others who are navigating behavioral health and substance use challenges is life changing which is why we welcome you to apply even if you don't meet all criteria .
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Conducts phone and field outreach to locate and enroll clients/consumers/members into programs services
Builds relationship and trust with clients and their family/caregiver and assists with their interactions with professionals on the team
Works collaboratively on an interdisciplinary team to discuss care needs and identify solutions to support clients/consumers/members
Applies mutually shared and lived experiences to build relationships and trust with the client/consumers/members
Educates clients/consumers/members about program services, benefits, and self-help techniques. Serves as a role model, advocate and mentor. Escorts clients/consumers/members to appointments as needed
Advocates effective recovery-based services on behalf of clients/consumers/members. Assists in clarifying rehabilitation and recovery goals
Teaches and models symptom management and coping skills for resilience. Empowers clients to take a proactive role in their recovery process
Reviews service plans with clients/consumers/members and their families or caregivers. Provides ongoing education, guidance, support and encouragement
Develops inventory of resources that will meet the client's needs as identified in the assessment and or-treatment process
Provides navigation services to help clients/consumers/members connect with community-based services and supports
Documents in EMR in accordance with program policies/procedures, VNS Health standards, and city, state and federal regulatory requirements
Assists clients/consumers/members with transition to alternate housing, when appropriate
Participates in case conferences, staff meetings, supervision and training programs
Develops a mutual self-disclosure between themselves and clients/consumers/members. Serves as a bridge between team members and participant
Qualifications
High school diploma or equivalent required
New York Certified Recovery Peer Advocate (CRPA) required
Minimum of one year experience in a mental health, substance use treatment program, health care or human services setting, preferred
Experience working with a severely mentally ill, psychological trauma, and/or substance using population, preferred
Effective oral/written/interpersonal communication and relationship building skills required
Ability to work independently and collaboratively on an interdisciplinary team
Computer literacy (electronic health records, word processing, e-mail, internet research, data entry), required
Bilingual skills in English and Spanish, preferred
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Support specialist job in Plainfield, NJ
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**