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Support staff vs direct support associate

The differences between desk clerks supervisors and direct support associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a support staff has an average salary of $31,772, which is higher than the $29,934 average annual salary of a direct support associate.

The top three skills for a support staff include customer service, developmental disabilities and mental health. The most important skills for a direct support associate are intellectual disabilities, emotional support, and developmental disabilities.

Support staff vs direct support associate overview

Support StaffDirect Support Associate
Yearly salary$31,772$29,934
Hourly rate$15.28$14.39
Growth rate36%36%
Number of jobs161,915111,451
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 31%
Average age4748
Years of experience6-

What does a support staff do?

School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.

What does a direct support associate do?

Direct Support Associates are responsible for aiding individuals with developmental, mental, or physical disabilities in their daily living activities. Their duties include administering prescribed medications, coach patients to develop money management, housekeeping, and social skills, and provide feedback to patients in areas of improvement. They are also involved in supervising skills-building activities, meal preparations, schedule organization, and produces patient progress report. Direct Support Associates also maintain a supportive relationship with the client to foster social engagement and community inclusion.

Support staff vs direct support associate salary

Desk clerks supervisors and direct support associates have different pay scales, as shown below.

Support StaffDirect Support Associate
Average salary$31,772$29,934
Salary rangeBetween $25,000 And $40,000Between $16,000 And $52,000
Highest paying CitySeattle, WASan Francisco, CA
Highest paying stateNew YorkCalifornia
Best paying companyLakeland ElectricThe Carlyle Group
Best paying industryFinanceManufacturing

Differences between support staff and direct support associate education

There are a few differences between a support staff and a direct support associate in terms of educational background:

Support StaffDirect Support Associate
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 31%
Most common majorBusinessBusiness
Most common collegeDuke University-

Support staff vs direct support associate demographics

Here are the differences between desk clerks supervisors' and direct support associates' demographics:

Support StaffDirect Support Associate
Average age4748
Gender ratioMale, 31.2% Female, 68.8%Male, 26.2% Female, 73.8%
Race ratioBlack or African American, 8.8% Unknown, 4.9% Hispanic or Latino, 16.9% Asian, 6.2% White, 62.6% American Indian and Alaska Native, 0.7%Black or African American, 10.3% Unknown, 4.5% Hispanic or Latino, 14.8% Asian, 8.8% White, 60.4% American Indian and Alaska Native, 1.3%
LGBT Percentage8%7%

Differences between support staff and direct support associate duties and responsibilities

Support staff example responsibilities.

  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Provide companionship to the consumer.
  • Tutor students in various science courses, English and GED prep classes.
  • Maintain a safe, supportive and therapeutic environment which fosters growth and rehabilitation.
  • Work with students at various levels of mathematics knowledge within the same teaching environment.
  • Work with students who have graduated from the developmental mathematics program on more advance mathematics classes.
  • Show more

Direct support associate example responsibilities.

  • Assist patients with ADL's, while individualizing patient care, and allowing patients to be as independent as possible.
  • Assist individuals with ADL's such as grooming, toileting, feeding, and escorting on community outings.
  • Assist clients with everyday living task/skills, transportation into the community, developmental skills, ISP, medication administration.
  • Provide caring and companionship to elderly and developmentally disable consumers and provide primary resident care and assistance with daily living activities.
  • Facilitate exercise, vocational, arts-n-crafts, and daily living skills groups for consumers with DD.

Support staff vs direct support associate skills

Common support staff skills
  • Customer Service, 9%
  • Developmental Disabilities, 7%
  • Mental Health, 6%
  • Meal Preparation, 6%
  • Direct Care, 6%
  • Home Maintenance, 6%
Common direct support associate skills
  • Intellectual Disabilities, 19%
  • Emotional Support, 18%
  • Developmental Disabilities, 15%
  • Administer Medications, 4%
  • Autism, 4%
  • Group Homes, 4%

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