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Support staff vs support coordinator

The differences between desk clerks supervisors and support coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a support staff, becoming a support coordinator takes usually requires 6-12 months. Additionally, a support coordinator has an average salary of $41,144, which is higher than the $31,772 average annual salary of a support staff.

The top three skills for a support staff include customer service, developmental disabilities and mental health. The most important skills for a support coordinator are customer service, patients, and data entry.

Support staff vs support coordinator overview

Support StaffSupport Coordinator
Yearly salary$31,772$41,144
Hourly rate$15.28$19.78
Growth rate36%12%
Number of jobs161,915103,838
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 65%
Average age4743
Years of experience612

What does a support staff do?

School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.

What does a support coordinator do?

A support coordinator assists disabled participants in developing knowledge, experience, and connections with the community. Support coordinators connect the participants to the National Disability Insurance Scheme (NDIS) and consider appropriate options for them. They are expected to help participants resolve crisis points while assisting them in developing a capable and resilient support network. They also provide coaching assistance to participants who have faced challenges and create reports about the participant's achieved outcomes.

Support staff vs support coordinator salary

Desk clerks supervisors and support coordinators have different pay scales, as shown below.

Support StaffSupport Coordinator
Average salary$31,772$41,144
Salary rangeBetween $25,000 And $40,000Between $29,000 And $56,000
Highest paying CitySeattle, WAWashington, DC
Highest paying stateNew YorkIllinois
Best paying companyLakeland ElectricIBM
Best paying industryFinanceTechnology

Differences between support staff and support coordinator education

There are a few differences between a support staff and a support coordinator in terms of educational background:

Support StaffSupport Coordinator
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 65%
Most common majorBusinessPsychology
Most common collegeDuke UniversitySUNY at Binghamton

Support staff vs support coordinator demographics

Here are the differences between desk clerks supervisors' and support coordinators' demographics:

Support StaffSupport Coordinator
Average age4743
Gender ratioMale, 31.2% Female, 68.8%Male, 29.4% Female, 70.6%
Race ratioBlack or African American, 8.8% Unknown, 4.9% Hispanic or Latino, 16.9% Asian, 6.2% White, 62.6% American Indian and Alaska Native, 0.7%Black or African American, 12.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 7.2% White, 55.7% American Indian and Alaska Native, 1.6%
LGBT Percentage8%11%

Differences between support staff and support coordinator duties and responsibilities

Support staff example responsibilities.

  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Provide companionship to the consumer.
  • Tutor students in various science courses, English and GED prep classes.
  • Maintain a safe, supportive and therapeutic environment which fosters growth and rehabilitation.
  • Work with students at various levels of mathematics knowledge within the same teaching environment.
  • Work with students who have graduated from the developmental mathematics program on more advance mathematics classes.
  • Show more

Support coordinator example responsibilities.

  • Manage a high-volume workload including verification of patient's Medicare and Medicaid.
  • Facilitate development of veterans individual rehabilitation plans, which provide purpose, organization and empowerment to achieve life goals.
  • Develop a management reporting system for payroll.
  • Repair and retrieve information from damage SQL databases.
  • Prepare written communications and PowerPoint presentations for executive staff.
  • Enter and save data utilizing SharePoint applications and processes.
  • Show more

Support staff vs support coordinator skills

Common support staff skills
  • Customer Service, 9%
  • Developmental Disabilities, 7%
  • Mental Health, 6%
  • Meal Preparation, 6%
  • Direct Care, 6%
  • Home Maintenance, 6%
Common support coordinator skills
  • Customer Service, 19%
  • Patients, 11%
  • Data Entry, 7%
  • Developmental Disabilities, 5%
  • Social Work, 5%
  • Mental Health, 4%

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