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The differences between desk clerks supervisors and support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a support staff, becoming a support representative takes usually requires 6-12 months. Additionally, a support representative has an average salary of $33,372, which is higher than the $31,772 average annual salary of a support staff.
The top three skills for a support staff include customer service, developmental disabilities and mental health. The most important skills for a support representative are patients, customer service, and troubleshoot.
| Support Staff | Support Representative | |
| Yearly salary | $31,772 | $33,372 |
| Hourly rate | $15.28 | $16.04 |
| Growth rate | 36% | -4% |
| Number of jobs | 161,915 | 246,710 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
Desk clerks supervisors and support representatives have different pay scales, as shown below.
| Support Staff | Support Representative | |
| Average salary | $31,772 | $33,372 |
| Salary range | Between $25,000 And $40,000 | Between $26,000 And $42,000 |
| Highest paying City | Seattle, WA | Santa Barbara, CA |
| Highest paying state | New York | Alaska |
| Best paying company | Lakeland Electric | Accenture |
| Best paying industry | Finance | Technology |
There are a few differences between a support staff and a support representative in terms of educational background:
| Support Staff | Support Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Duke University | - |
Here are the differences between desk clerks supervisors' and support representatives' demographics:
| Support Staff | Support Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 31.2% Female, 68.8% | Male, 44.4% Female, 55.6% |
| Race ratio | Black or African American, 8.8% Unknown, 4.9% Hispanic or Latino, 16.9% Asian, 6.2% White, 62.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |