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Support staff vs support supervisor

The differences between desk clerks supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support staff and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $31,772 average annual salary of a support staff.

The top three skills for a support staff include customer service, developmental disabilities and mental health. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.

Support staff vs support supervisor overview

Support StaffSupport Supervisor
Yearly salary$31,772$47,047
Hourly rate$15.28$22.62
Growth rate36%10%
Number of jobs161,91596,546
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 55%
Average age4747
Years of experience66

What does a support staff do?

School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.

What does a support supervisor do?

A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.

Support staff vs support supervisor salary

Desk clerks supervisors and support supervisors have different pay scales, as shown below.

Support StaffSupport Supervisor
Average salary$31,772$47,047
Salary rangeBetween $25,000 And $40,000Between $31,000 And $69,000
Highest paying CitySeattle, WASan Francisco, CA
Highest paying stateNew YorkCalifornia
Best paying companyLakeland ElectricCisco
Best paying industryFinanceTechnology

Differences between support staff and support supervisor education

There are a few differences between a support staff and a support supervisor in terms of educational background:

Support StaffSupport Supervisor
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 55%
Most common majorBusinessBusiness
Most common collegeDuke UniversityCalifornia State University - Bakersfield

Support staff vs support supervisor demographics

Here are the differences between desk clerks supervisors' and support supervisors' demographics:

Support StaffSupport Supervisor
Average age4747
Gender ratioMale, 31.2% Female, 68.8%Male, 51.8% Female, 48.2%
Race ratioBlack or African American, 8.8% Unknown, 4.9% Hispanic or Latino, 16.9% Asian, 6.2% White, 62.6% American Indian and Alaska Native, 0.7%Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between support staff and support supervisor duties and responsibilities

Support staff example responsibilities.

  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Provide companionship to the consumer.
  • Tutor students in various science courses, English and GED prep classes.
  • Maintain a safe, supportive and therapeutic environment which fosters growth and rehabilitation.
  • Work with students at various levels of mathematics knowledge within the same teaching environment.
  • Work with students who have graduated from the developmental mathematics program on more advance mathematics classes.
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Support supervisor example responsibilities.

  • Lead the planning and implementation of APPLIX, a call tracking software product on SQL.
  • Manage and maintain various departmental desktops, procedures, tip sheets, reports and inventories using SharePoint.
  • Manage budget allocation, reimbursement, and payroll deductions
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Work with ICD-9 and CPT code.
  • Develop and maintain local ISO standards compliance document.
  • Show more

Support staff vs support supervisor skills

Common support staff skills
  • Customer Service, 9%
  • Developmental Disabilities, 7%
  • Mental Health, 6%
  • Meal Preparation, 6%
  • Direct Care, 6%
  • Home Maintenance, 6%
Common support supervisor skills
  • Excellent Interpersonal, 18%
  • Customer Service, 12%
  • Training Materials, 5%
  • Patients, 4%
  • Performance Evaluations, 4%
  • Direct Supervision, 4%

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