Support systems manager vs support lead

Differences between support systems manager and support lead duties and responsibilities

Support systems manager example responsibilities.

• Manage a small network of PCs for a small, family own manufacturing company.
• Revise responsibilities include managing team of UNIX/Linux administrators in different locations, and the UNIX systems for the company.
• Manage EDI process including translation and mapping software, idocs, vans, and EDI documents and new customer requirements.
• Manage technical team responsible for system administration and maintenance of all corporate servers and workstations.
• Coordinate application testing with QA and manage production deployment process to promote application to production according to the delivery schedule.
• Lead development and implementation of security infrastructure for client facing FFOS portfolio management workstation and back end data security requirements.
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Support lead example responsibilities.

• Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
• Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
• Develop and manage a unify desktop/notebook PC image.
• Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
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