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The differences between technical analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $74,045 average annual salary of a technical analyst.
The top three skills for a technical analyst include java, customer service and strong analytical. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Technical Analyst | Support Analyst | |
| Yearly salary | $74,045 | $75,989 |
| Hourly rate | $35.60 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 190,370 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
A technical analyst is responsible for analyzing technical information and aligning it to the business strategies and procedures in meeting project goals. Technical analysts monitor technical system errors and provide immediate resolutions to ensure an efficient and smooth flow of operations. They comply with the business requirements and clients' specifications to facilitate the technical team with the best techniques to get the job done. A technical analyst should have excellent critical-thinking and communication skills, as well as having a broad knowledge of the technology industry and disciplines.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Technical analysts and support analysts have different pay scales, as shown below.
| Technical Analyst | Support Analyst | |
| Average salary | $74,045 | $75,989 |
| Salary range | Between $59,000 And $92,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Finnegan Henderson Farabow Garrett & Dunner | The Citadel |
| Best paying industry | Retail | Finance |
There are a few differences between a technical analyst and a support analyst in terms of educational background:
| Technical Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical analysts' and support analysts' demographics:
| Technical Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 69.9% Female, 30.1% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 18.5% White, 55.1% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |