ERP Specialist, Food Plant
Technical specialist job in Upper Marlboro, MD
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
** Schedule flexibility is needed for this role. Based on business needs, you may need to work past 5:00 pm and occasional weekends.****Visa sponsorship or continuation of current Visa is not available for this role**The Enterprise Resource Planning (ERP) Specialist is responsible for uploading and maintaining accurate ERP product data to optimize kitchen processes and streamline inventory management, cost control, production planning, and recipe management for the metro food production facility.
Responsibilities:
Work with internal stakeholders to drive efficiency, quality, and accuracy of ERP master data.
Continuously assess product data through the usage of exception reports to ensure ERP data quality and integrity, root causing any issues and communicating with all relevant departments.
Participate in the change order process and new product introduction, taking responsibility for ERP-related activities.
Provide input and guidance on the most efficient ways to structure change requests as they relate to the release and maintenance of data in the ERP system.
Participate in continuous cycle counting and yearly inventory audits and report on discrepancies.
Generate and report on inventory control metrics such as actual vs. theoretical usage, including stockouts and cycle count accuracy.
Support the implementation of our manufacturing processes and systems and collaborate with Facility Leadership to support kitchen operations and corresponding requirements.
Generate reports to help Facility Leadership make informed decisions.
Ensure data accuracy and compliance with food safety regulations within the ERP environment.
Become a subject matter expert on the ERP system, understanding its configurations, modules, and best practices.
Maintain comprehensive knowledge of, and ensure compliance with, relevant regulatory rules and standards, including Occupational Safety and Health Administration (OSHA), US Department of Agriculture (USDA), State Department of Agriculture, Hazard Analysis and Critical Control Point (HACCP), Food Safety and Modernization Act (FSMA), Americans with Disabilities Act (ADA), Department of Labor, Health and Sanitation regulations, Food and Drug Administration (FDA), and Weights and Measures.
Establish and maintain collaborative and productive working relationships with Store Support teams and Operational Areas supported by Facility Leadership.
Foster a positive work environment of outstanding teamwork and mutual respect.
Qualifications:
BA/BS degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, or a related field OR equivalent combination of education and ERP experience within a food manufacturing facility.
18+ months experience within a food production environment and 6+ months of supervisory experience in the food manufacturing industry.
Strong understanding of Sage X3 ERP system or similar ERP systems, including finance, inventory management, procurement, and production planning modules.
Hands-on experience with ERP implementation, customization, and maintenance is highly valued.
Knowledge of Power BI is a plus.
Basic understanding of manufacturing operations, supply chain management, environmental health and safety, and OSHA.
Strong computer skills; proficiency in select Microsoft Office applications (Excel, Word, PowerPoint); and ability to learn custom applications.
Understanding of financials and Profit & Loss (P&L) statements.
Ability to work well with others, self-motivated, and capable of working independently with little supervision.
Ability to work a flexible schedule based on the needs of the facility, including nights, weekends and holidays as required.
Ability to build strong partnerships with key stakeholders.
A genuine passion for food and a deep commitment to our purpose to nourish people and the planet.
Physical Requirements / Working Conditions:
Must adhere to company dress code, standards of production kitchen dress, and personal protective equipment (PPE).
Must be able to perform the essential functions of the job with reasonable accommodation.
Hand use: single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching.
Exposure to FDA-approved cleaning chemicals.
Exposure to temperatures: 90 degrees Fahrenheit.
Ability to work in wet and dry conditions.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
The wage range for this position is $27.00-$45.50 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: **********************************************
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Senior IT Technical Trainer
Technical specialist job in Arlington, VA
GovCIO is currently hiring for a Senior IT Technical Trainer with an active Secret clearance to plan, develop, and implement technical product or system training programs for federal customer. This position will be located in Arlington, VA and will be a remote position.
Responsibilities:
Plans, develops, and implements technical product or system training programs for customers, employees, and field support personnel. Technical training may include standard, repeatable modules, customized, and new product modules.
Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training programs; prepares lesson plans and training materials; designs product demonstrations; develops course content; determines methodology; and coordinates the development of training aids.
Conducts training sessions, demonstrations, and develops criteria for evaluating the effectiveness of training activities. Requires prior technical subject matter knowledge and experience.
Confers with management, employees, and clients to gain knowledge of work situations requiring technical training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
Continuously revises lesson plans to ensure course material reflects product features, meets new training requirements, and keeps technical information up to date.
Facilitates the execution of all training programs.
Monitors training costs to ensure the budget is not exceeded, and prepares budget reports to justify expenditures.
Qualifications:
High School with 9+ years training (or commensurate experience)
ISD knowledge and experience towards the development of in-classroom instructional materials and other methods including, but not limited to training plans, storyboards, narrative scripts, graphics, etc.
Experienced with developing and designing of computer based training.
Possess a strong working knowledge of Adobe Captivate and the understanding Adobe create suite.
Familiar with the best practices for designing training, utilizing ADDIE.
Clearance Required: able to maintain Secret Clearance and able to acquire and maintain DEA Suitability.
Company Overview:
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range: USD $110,000.00 - USD $120,000.00 /Yr.
Information Technology Support Specialist
Technical specialist job in Bethesda, MD
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
Client Tech Analyst
Technical specialist job in Arlington, VA
Duration: 6 Months Contract
✅ U.S. Citizenship required due to the nature of the client's work
100% On-Site Work
The client seeks a Client Tech Analyst to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. A typical day would include troubleshooting complex technical issues, making recommendations, installing hardware and software, setting up workspace configurations and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff.
Qualifications
Required Qualifications:
Minimum 5 Years of experience troubleshooting technical issues working in a team environment. Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
Usage and training experience with Microsoft Office 365 applications.
Incident and request fulfilment handling with a demonstrated sense of urgency.
Inventory control and equipment management experience.
Enjoys providing great customer service in a feedback driven environment.
Great to Have Preferred Qualifications
Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience.
Project management experience.
Education Requirements
High School Diploma or GED required.
Bachelor's degree preferred.
Related certifications preferred.
Experience
Minimum of 5 years of relevant experience to include roles with increasing responsibility and training.
Feliza LaClare
Sr. Talent Acquisition Manager
iSpace, Inc.
Information Technology Services Company
840 Apollo Street, Suite 100, El Segundo, CA 90245
Office: *************
*************************| **********************
Junior Exploitation Specialist (TS/SCI)
Technical specialist job in Springfield, VA
We are seeking a junior-level Data Science professional with a strong academic foundation and early hands-on experience. The ideal candidate will hold a bachelor's degree in a data science-related field and bring internship or project experience that demonstrates curiosity, initiative, and a willingness to learn from senior team members. This role is a great opportunity for someone eager to grow their technical skill set while supporting a high-impact mission.
Required Qualifications
Active TS/SCI clearance with the willingness to obtain a CI polygraph
Ability to work onsite in Northern Virginia, 40 hours per week (telework options are extremely limited)
Proficiency with Python and SQL
Preferred Qualifications
Familiarity with GEOINT collection and related NGA/NRO systems
Experience with additional programming languages such as R, JavaScript, HTML, and CSS
Understanding of object-oriented programming
Experience using visualization tools such as Grafana, Tableau, or Kibana
Ability to quickly learn new technologies, adapt to evolving mission requirements, and support the development/testing of new analytic methodologies
Tier 3 Technical Support Specialist
Technical specialist job in Fairfax, VA
Telework
US Citizen
We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications.
Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging.
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
CompTIA A+ or ITIL certification preferred
7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.
Desktop Support Engineer
Technical specialist job in Washington, DC
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Service Desk Engineer
Technical specialist job in Arlington, VA
Key Responsibilities
Laptop Deployment & Imaging:
Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred).
Mobile Device Management (MDM):
Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar).
Set up and manage Intune environments, not just maintain existing setups.
Service Desk Operations:
Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less).
Troubleshoot PC hardware and software issues.
Support users in both Arlington and remote locations (cross-team and TeamViewer support).
Manage Office 365, license permissioning, and MFA.
Address phishing email incidents and keep devices up to date.
Customer Service & Collaboration:
Partner with Jason to improve customer service processes (CSR) across the organization.
Work independently as an individual contributor within a 6-person team.
Continuous Improvement:
Identify and propose process improvements for service desk and MDM operations.
Must-Have Qualifications
2-5 years of senior helpdesk/service desk experience.
Strong PC troubleshooting skills (hardware & software).
Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management.
Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).
Office 365 administration and license management.
Familiarity with MFA and phishing email response.
Comfortable handling Tier 1-3 tickets.
Self-motivated, fast learner, and proactive problem solver.
Able to work onsite in Arlington, VA, 5 days/week during contract period.
No on-call required during contract (only 2 calls/year expected).
Preferred Qualifications
A+ Certification, MCP, or Endpoint Manager certification.
Experience with Windows-heavy environments.
Experience with JAMF or other MDM platforms.
Experience with endpoint management tools.
Electrical & Computer Patent Prosecution Specialist
Technical specialist job in Washington, DC
Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge.
Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter.
We look forward to speaking with you, and learning more about what you are seeking in your next opportunity.
Qualifications
The ideal candidate will possess an undergraduate or advanced degree in Electrical Engineering, Computer Engineering or Computer Science and have prior patent preparation and prosecution experience. Registration to practice before the US Patent and Trademark Office is required. Must have top academic credentials, strong analytical abilities, excellent written and oral communication skills, and the ability to work well on a team.
Confidentiality
At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients.
Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.
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Information Technology Asset Specialist
Technical specialist job in College Park, MD
Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget).
About the Role
The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Responsibilities
Proactive management of all hardware and software assets.
Planning, monitoring, and documentation of technology assets.
Ensuring compliance with vendor licensing agreements and contractual obligations.
Supporting the development of procurement strategies.
Designing, implementing, and enhancing procedures for tracking company assets.
Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Qualifications
3+ years of IT Asset Management experience required.
4-year college degree.
Required Skills
Strong knowledge of asset management processes and procedures.
Excellent inventory and cost-management skills.
Experience with various licensing models and a solid understanding of hardware contracts.
Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff.
Excellent communication and interpersonal skills.
Strong attention to detail, organizational skills, and the ability to follow established processes.
ITAM-specific capabilities such as software license management and hardware lifecycle governance.
IT Support Specialist (Level I)
Technical specialist job in Laurel, MD
Responsibilities:
Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required.
Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
Provide secondary on-site support and knowledge transfer to the centralized helpdesk team
Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment.
Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
Qualifications:
2 years of desktop and/or deskside support experience
Exposure to Active Directory a plus but not required
Experience with a ticketing system such as ServiceNow, Remedy, etc.
General network knowledge to address connectivity issues
Exceptional customer service and communication skills
Service Desk Specialist
Technical specialist job in Oxon Hill, MD
Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program.
Qualified candidates will have the following experience and skills:
Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience
Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products
Experience with ServiceNow and/or Remedy for incident and service request management
Hands-on experience installing, upgrading, and removing software
Advanced experience with Active Directory management and administration
Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting
Experience with patch management tools such as SCCM
Location: Oxon Hill, MD
Onsite expectation: Monday-Friday
Pay range: $24.00/HR - $28.00/HR
If you are interested, please apply here or email an updated copy of your resume to ***********************
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Information Technology Specialist
Technical specialist job in Fairfax, VA
IT Specialist (IT Department Support)
Duration: Full-time
Clearance: Active TS/SCI
Shift: Start at 7 or 8am, M-F
Experience Level: 4-6 Years total
Certifications: Sec+ Required
Degree: Preferred, not required
What we are looking for in a candidate (outside of the above):
Either Windows or Linux knowledge (both would be preferred)
A solid base of networking (not expecting them to be a seasoned engineer)
Ideally has troubleshot, installed, and configured some network switches/routers/firewalls
Break/Fix on hardware (PCs, Laptops, peripherals, printers, etc.)
Active Directory and Exchange administration (again, not expert-level here)
Candidates must hold an active TS/SCI clearance. The candidate must have at least 3-5 years of professional experience.
As a member of the Corporate IT team, the primary responsibility of the IT specialist will be to maintain, upgrade, and provide support for Windows and Linux operating systems in an Active Directory network environment. The candidate needs to be able diagnose and resolve issues and problems in a timely manner. Responsibilities also include overall system support including printers, monitors and associated peripherals.
Qualifications and Skills
Strong proficiency with:
PC HW, Laptops, peripherals, and printers
Active Directory administration
Exchange Administration
Network switches and Firewalls
Linux Administration
Knowledge of network architectures, protocols, and services (file sharing, domain services, web services, VMWare, RSA multifactor)
Experience building, securing, maintaining, and troubleshooting computer operating systems and applications (Windows 11, Windows Server, Rocky Linux, Redhat Linux)
Knowledge of NIST and CMMC requirements
Strong work ethic, self-starter, work well independently as well as in a team environment
Ability to interface with end-users, good communication skills
DOD 8570 Certification is required.
Deskside Support Technician
Technical specialist job in Washington, DC
Clearance: Active SECRET Clearance (required)
Hours: 40 hours/week (no OT expected)
We are seeking an experienced Deskside Support Technician to provide Tier II support for a federal customer in the Washington, DC area. This role supports end users across multiple buildings and requires excellent customer service skills, technical troubleshooting abilities, and the discipline to work independently while keeping all assigned tickets up to date.
This position delivers high-quality, white-glove IT support to users, including senior leadership, ensuring timely resolution of incidents, requests, and onsite technical issues.
Responsibilities
Provide deskside support for users based on dispatched tickets or onsite requests.
Perform break/fix troubleshooting on government-issued laptops and desktops (e.g., replacing batteries, hard drives, etc.).
Install specialty software not packaged for automated deployment.
Remove devices from the network when directed by security teams.
Diagnose and resolve issues with printers, including toner replacement.
Support occasional “white glove” needs for senior staff, ensuring timely professional support.
Update and maintain ITSM tickets according to service-level expectations.
Work effectively across multiple building locations without direct supervision.
Deliver clear communication and exceptional customer service to end users.
Required Qualifications
High school diploma and 5+ years of relevant IT experience.
Active SECRET Clearance with ability to maintain it.
Hands-on Tier II support experience in a Windows-based office environment.
Strong customer service mindset and professional communication skills.
Experience using an ITSM ticketing system.
Ability to work independently, prioritize workload, and resolve issues efficiently.
Preferred Qualifications
Experience supporting Department of Justice environments or components.
Work Environment
Office-based IT support across multiple buildings in Washington, DC.
May occasionally support senior leadership requiring expedited and professional service.
All work tracked through ITSM with performance measured by SLAs and ticket quality.
Lifecycle Refresh Technician (Federal Government Project)
Technical specialist job in Washington, DC
Title: Lifecycle Refresh Technician
Type : Fulltime
Responsibilities:
Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
Experienced in the use of Active AD consoles and managing devices and categories
Push security patches and policies utilizing tools.
Work with the Tier-3/4 imaging team for image and re-image of the workstations.
Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site five (5) days a week.
Qualifications:
Bachelor's degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance.
Information Technology Support Engineer
Technical specialist job in Arlington, VA
IT Support Specialist - Award-Winning Nationwide Consulting Firm
About the Company
We are an award-winning, nationwide Management Consulting firm with more than 20 years of proven success. Recognized multiple times as one of the best places to work, we pride ourselves on fostering a collaborative, innovative, and people-first culture. Due to continued growth, we are seeking a skilled IT Support Specialist to join our IT Operations team. This role is fully onsite, supporting employees in person five days per week.
About the Role
The IT Support Specialist is responsible for providing high-quality technical support, maintaining end-user systems, and ensuring smooth day-to-day IT operations across hardware, software, and communication platforms. The ideal candidate is technically strong, solutions-oriented, and passionate about delivering an exceptional user experience.
Responsibilities
End-User Support
Provide Tier 1 and Tier 2 help desk support via phone, email, and ticketing system.
Troubleshoot and resolve issues across Windows, mac OS, iOS, and Android environments.
Document incidents and resolutions clearly within the support system.
Manage, maintain, and continuously improve the help desk workflow.
Systems & Applications
Administer and support key business applications including Google Workspace, Zoom, Slack, Microsoft Office, JAMF, ManageEngine, Jira, and Okta.
Perform laptop builds, upgrades, repairs, and replacements.
Configure and support mobile devices (iPhone & Android).
Assist with AV system setup and troubleshooting.
Employee Lifecycle (Onboarding & Offboarding)
Set up accounts, provision hardware, and lead IT orientation during new-hire onboarding.
Properly offboard users, disable accounts, reclaim assets, and ensure secure data handling.
Maintain accurate onboarding/offboarding documentation in line with security policies.
Infrastructure & Process Improvement
Assist with software and hardware installation, configuration, and upgrades.
Maintain IT documentation, policies, and procedures.
Support procurement, tracking, and lifecycle management of IT assets.
Collaborate with the IT team to enhance processes and service quality.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
3+ years of IT support experience in a professional environment.
Strong proficiency with Windows OS, mac OS, iOS, and Android.
Experience administering Google Workspace, Zoom, Slack, Jira, Okta, and Microsoft Office.
Familiarity with JAMF, ManageEngine, or other device-management/security tools is a plus.
Experience with AV systems (Zoom) preferred.
Solid understanding of wired and wireless networking concepts.
Excellent communication skills and a customer-first mindset.
Relevant certifications (CompTIA A+, Google, etc.) are an asset.
Eagerness to learn, grow, and contribute.
Why Join Us
You'll be part of a collaborative IT team in a highly respected consulting organization that values learning, problem-solving, and career development. This role offers the opportunity to support employees across multiple business units, ensuring they have the tools and technology needed to perform at their best.
IT Support Engineer (Tier 2.5) MSP
Technical specialist job in Ellicott City, MD
We are seeking a Mid-Senior level IT Support Specialist who is skilled in ConnectWise, Windows servers, Azure, Hyper-V, VMware, Firewalls, TCP/ IP, DHCP, and DNS. The ideal candidate is a team player, able to hit the ground running, an excellent communicator and client relationship builder.
The IT Support Engineer will be joining a customer-service driven MSP focused on "white glove" support. This MSP is well structured with respect to operations/ procedures, is big on automation, and has an extremely low turnover rate. They truly care for their employees and place a major emphasis on work life balance so much so they do not have any 24/7 clients compared to other MSP's.
IT Support Engineer (Tier 2.5) MSP Responsibilities:
Microsoft 365 administration & migration support
Azure infrastructure (design, implementation, management)
System Administration (Windows Servers)
Security & compliance to safeguard infrastructure
Backup & disaster recovery
Network Infrastructure management (configure firewalls, provide support)
IT Support Engineer (Tier 2.5) MSP Requirements:
3+ years of Microsoft cloud administration
3+ years of experience working for a Managed Service Provider REQUIRED*
In-depth knowledge of Azure Networking, Azure Active Directory, Azure Storage, Azure Virtual Machines
Experience with backup & disaster recovery
Experience migrating clients over to the cloud
Experience with VMware
Experience with ConnectWise
MCSE, MCSA, CCNA, AZ-400 a major plus
IT Support Engineer (Tier 2.5) MSP Benefits:
Salary: $80,000-$100,000
Medical, Dental, Vision insurance
PTO + Company paid holidays
401k+ 3% match
Employee growth plans & certification reimbursement
Opportunity to work heavily in cloud technology
Tier 2 Technical Support Operations Analyst
Technical specialist job in Fairfax, VA
Telework
US Citizen
We are seeking to hire a Tier 2 Technical Support Operations Analyst in support of the Justice-US COURTS program. This is a great opportunity for someone has a strong background in the Power Platform, excels in troubleshooting and operational support, and thrives on improving systems, processes, and user experience.
Job Description: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
ServiceNow metrics reporting on ticket acknowledgements, resolution times
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
4-6 years of experience in information technology, systems administration or other IT related field.
Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams.
ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel.
SQL Server Integration Services (SSIS).
T-SQL
MSFT SQL Server
Azure SQL Databases
Database Architecture
Extract, Transform and Load (ETL) data
Help Desk Specialist - Cleared
Technical specialist job in Annapolis, MD
Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.
Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs:
Job Description:
Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
Shifts:
The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations.
12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off)
The Schedule is:
1) Weekday Shift (Wed-Fri) alternating Tuesdays
2) Weekend Shift (Sat-Mon) alternating Tuesdays
Shifts are as following: 5:30 AM - 5:30 PM
5:30 PM - 5:30 AM
Specific Responsibilities:
Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Assist customers, troubleshoot problems, and coordinate technical support.
Account creations, account lockouts, password changes
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Log and route service requests and incidents in an incident management system.
Maintain service level agreements related to Desk Side support Service/Incident requests
Direct unresolved issues to the next level of support team member
Establish phone bridge with next level of support and customer leads per SOP's
Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
Requirements
Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
Active Secret clearance is required.
Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO.
0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
0-3 or more years of experience utilizing any Incident Management Ticketing System such as:
Remedy v20.02
ServiceNow
Information Technology Specialist
Technical specialist job in Rockville, MD
This role is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments and asset inventory.
Job Profile Tasks/Responsibilities:
•Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA.
•Provide support per requests, investigate, and troubleshoot issues.
• Provide Tier 1 & 2 technical support for system users.
•Manage the Active Directory/Office 365 by creating, changing, and deleting user accounts per request.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Collaborate with Desktop Engineering team to perform system and software testing procedures.
• You will update assigned tickets and continuously coordinate necessary work.
• Advise management of potential risks that may have an impact on the IT environment.
• Assist in the management of Service Desk resources for optimal performance.
• Maintain professional demeanor and behavior at all times in all forms of communication.
• Perform other duties as assigned by manager.
Job Profile Minimum Qualifications:
• High School diploma required, with five years of relevant experience
• Five years of experience providing IT support in a Windows environment.
• Two years of experience with Mac
• Experience researching PC and software issues and products.
•Hands-on experience working with all types of hardware including laptops, desktops, and printers