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Information Technology Support Specialist I
Vinci Construction USA 2.9
Technical specialist job in Nashua, NH
Position Type: Full Time (40+)
Pay Type: Salary
Seasonal Work: No
Northeast Paving Benefits:
Company Paid Basic Life Insurance
Company Paid Long Term Disability Policy
Company Paid Vacation & Holiday Pay
Company Paid Parental Leave
Company Paid Maternity Leave
Company Paid Employee/Family Assistance Program (EAP)
Voluntary Medical & Vision Insurance
Voluntary Dental Insurance
Voluntary Short Term Disability
Voluntary Supplemental Term Life
Voluntary Accident, Legal, Hospital, Critical Illness Policies
401(k) Plan w/Employer Match
Annual Company Stock Purchase Opportunities
Discount Partnerships: Verizon, Ford, Perkspot
Health and Wellness Benefits, including Monthly Gym/Fitness Incentives
General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Nashua, NH. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.
Key Duties
Create, review and triage support Tier (1-2) tickets on a timely basis
Project work related to the implementation of new technology tools.
Provide end-user desktop support via remote support tools or in person visits
Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
Install and configure new computers, monitors, and printers.
Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
Create clear, concise process and system diagrams and other supporting documentation
Coordinate with vendors to execute software and firmware upgrades
Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
Assist with other projects and tasks as required
Identify issues requiring escalated support and route to the appropriate team or leadership.
Identify recurring or unique issues, develop solutions, and verify successful implementation.
Document and/or update documentation for identified issues, solutions, and procedures.
Train and/or mentor junior team members. Share knowledge and best practices.
Actively participate in team meetings and feedback sessions.
Qualification Requirements
General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
3 + years of technical experience working with hardware/software
Bachelor's degree or equivalent Experience
Experience working in windows and virtualized environments
Ability to utilize an ITSM system for change and incident management
Microsoft training and related certifications are a plus
Strong interpersonal, organizational and customer service skills
Ability to work flexible/extended hours when requested or participate in an on-call schedule
Able to work both independently and effectively with remote team members as necessary
Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:
Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
Lifting and transporting of moderately heavy objects (40 lbs).
Drive to locations to assist users or deploy systems as needed
Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.
Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
Noise level in the office work environment is normal.
Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.
Assess work environment for possible hazards and makes sure training is adequate to the task.
Has proper personal protective equipment and tools, uses them appropriately for the given task.
Speaks up if seeing an unsafe act
Identifies and turns in near miss reports
Asks for help, when needed, to perform tasks safely.
Considers if there is a safer way to perform work and communicates.
Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.
We support a Drug-Free Workplace.
EOE AA M/F/Vet/Disability are encouraged to apply.
$70k-99k yearly est. 3d ago
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Materials Planning & Systems Specialist
Klein Marine Systems, Inc. 3.9
Technical specialist job in Newburyport, MA
Who we are
Klein Marine Systems is the world's leading side scan sonar manufacturer, and we are immensely proud of where we are and how we got here. We are currently undergoing a remarkable period of transformation, making now an incredibly exciting time to join our team. We are searching for dynamic, technically skilled individuals who are passionate about their work to join us in Newburyport, MA. In return, you will have the opportunity to be part of the world's leading side scan sonar enterprise: contributing to significant advancements in our technologies and operations.
Unleash your potential with a rewarding career
If you possess a visionary mindset, a knack for solving complex challenges, and a burning desire to make a genuine impact on the world, explore our job opportunities. Seize the opportunity to unleash your courage and contribute to a more connected, smarter, and brighter future.
We are seeking a highly motivated Materials Planning & Systems Specialist to support and improve the company's Material Requirements Planning (MRP), production floor scheduling, and product data management processes. This role will also coordinate the implementation of a new Product Lifecycle Management (PLM) system, ensuring accurate data flow between Engineering, Supply Chain, and Manufacturing systems. The ideal candidate is detail-oriented, highly organized, and experienced with manufacturing planning systems. This role will help bridge operations and engineering to ensure materials, schedules, and data are aligned for efficient production. The Materials Planning & Systems Specialist position will be located in our Newburyport, MA location and will report to our Director of Operations.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Key Responsibilities:
Material Planning & MRP Execution
Execute and monitor MRP runs in Microsoft Business Central, ensuring accurate material availability and production planning.
Analyze MRP outputs to identify shortages, expedite needs, and recommend planning parameter adjustments.
Maintain accurate BOMs, routings, and item data to ensure effective material planning.
Work cross-functionally with Procurement, Engineering, and Production to resolve material and scheduling conflicts.
Track and report on key metrics such as material shortages, schedule adherence, and inventory accuracy.
Production Planning
Assist in developing and maintaining production schedules that align materials and capacity.
Support manufacturing leads in load balancing and prioritizing work orders.
Improve data accuracy for work order reporting and WIP tracking.
Help identify and address bottlenecks or inefficiencies in the scheduling process.
PLM Implementation & Systems Integration
Serve as the primary coordinator for the new PLM system implementation, replacing Omnify.
Work with Engineering and IT to define workflows for change management, revision control, and document release.
Support data migration of part records, BOMs, and associated documents.
Ensure synchronization between PLM and Microsoft Business Central to maintain consistency across systems.
Train and support users on new PLM tools and processes after deployment.
Continuous Improvement
Identify and implement process improvements for MRP accuracy, data integrity, and planning efficiency.
Support initiatives to improve communication between Engineering and Operations through better system integration.
Document and maintain standard operating procedures related to planning and change control.
Qualifications and Essential Skills:
Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations, or related field (or equivalent experience).
3+ years of experience in materials planning, MRP execution, or production control in a manufacturing environment.
Hands-on experience with ERP systems (Microsoft Business Central preferred).
Familiarity with PLM tools (Omnify or similar) and basic understanding of change management processes.
Strong analytical skills and attention to detail.
Excellent communication and organizational abilities; comfortable working across departments.
Preferred Qualifications
Experience in electro-mechanical product manufacturing.
Experience participating in or supporting a system implementation project (PLM, ERP, or MES).
Familiarity with ISO 9001 or AS9100 environments.
Lean or Six Sigma certification a plus.
Klein Marine Systems offers a generous compensation package; benefits begin on date of hire.
Comprehensive Health, Dental and Vision Plans
Elective deductions for Flexible Spending Accounts
Company Paid Life Insurance, Short and Long-Term Disability
Supplemental Life Insurance
Supplemental Critical Illness and Accident coverage
401(k) Retirement Savings Plan with employer contribution; Roth IRA option
Employee referral program
14 Paid Holidays
Flexible work arrangements
Generous Flex Paid Time Off account
Are you ready to join our exceptional team?
We are constantly seeking top talent in the fields of Engineering, Sales, Manufacturing Operations, Finance and Accounting, Technology, R&D, Marketing, and Field Operations. At Klein, we take pride in creating a supportive, fair, and inclusive working environment that empowers you to thrive and advance in your career. Rest assured that all qualified applicants will be considered for employment without any discrimination based on race, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factors prohibited by law.
$86k-127k yearly est. 1d ago
Smartsheet Specialist - Product Launch Support
JMD Technologies Inc.
Technical specialist job in Cambridge, MA
Title: Smartsheet Specialist - Product Launch Support
Employment Type: Contract (4+ Months - potential to extend)
Status: Accepting Candidates
About the Role
This role supports operational project planning for a high-visibility product launch. The specialist will work with cross-functional and global teams to drive launch readiness, visibility, and execution through advanced Smartsheet solutions.
Key Responsibilities
Develop and manage Smartsheet-based project plans, timelines, and dependency maps for launch activities.
Build Smartsheet dashboards, reports, and automated workflows to track KPIs, readiness, and risks.
Provide real-time visibility into progress, resource allocation, and issue escalation.
Partner with cross-functional and global stakeholders to align launch execution and milestones.
Support strong project governance and operational execution in a fast-paced environment.
Qualifications
3+ years of experience in project management and operational planning.
Advanced hands-on expertise with Smartsheet (dashboards, automation, reports, data linking).
Experience supporting product launch or commercialization initiatives.
Strong communication, organization, and stakeholder management skills.
Exposure to pharma, biotech, or life sciences environments preferred.
Compensation (MA Pay Transparency)
Estimated hourly range: $50-$53/hr (W-2).
Final rate within this range will be based on skills, experience, and interview results.
$50-53 hourly 4d ago
Technical Support Specialist
Azara Healthcare
Technical specialist job in Burlington, MA
Azara Healthcare is a leader in the population health management industry. As the Technical Support Specialist, you will get to investigate escalated and complex customer support issues and you will be responsible for resolving these issues through SQL mapping changes. You will be involved in support for all customers and unique product offerings.
Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!
Job Description
Role and Responsibilities
Utilize SQL skills to resolve customer issues and improve the team's technical abilities
Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
Educate customers on appropriate data entry workflows
Essential Skills
Candidate should have a Bachelor of Science in a technical, science, or business field
Intermediate database and SQL skills are essential, such as modifying and creating SQL queries
Candidate must be proficient and comfortable working in a technical environment
Candidate should have at least 1-year of customer service experience
Excellent oral and written communication skills
Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders
Desirable skills
Healthcare industry processes experience is preferred, including EHR knowledge
Experience supporting and/or implementing a SaaS product preferred
Experience with a customer service ticketing system, preferably Jira
Azara Healthcare offers a full suite of medical plans, 401(k) plan, 7 company holidays, 3 floating holidays & 4 weeks of PTO and other benefits in addition to a competitive salary.
$47k-79k yearly est. 1d ago
Engineering Technician - Electro Optical Manufacturing & R&D Support
PLS Staffing Solutions 4.6
Technical specialist job in Woburn, MA
Job Title: Engineering Technician - Electro-Optical Manufacturing & R&D Support
Department: Engineering / Research & Development
Reports To: Engineering Manager or R&D Lead
The Engineering Technician supports both manufacturing and research & development activities within an electro-optical product environment. This role bridges hands-on production support and prototype development, assisting engineers in the design, testing, integration, and improvement of electro-optical systems. The ideal candidate is detail-oriented, technically skilled, and comfortable working in a fast-paced environment involving precision optics, electronics, and mechanical assemblies.
Key Responsibilities
Manufacturing & Engineering Support
Support production of electro-optical assemblies and subassemblies, including optical, electronic, and mechanical components
Assist in process development, documentation, and continuous improvement initiatives
Troubleshoot manufacturing issues and collaborate with engineering to implement corrective actions
Perform assembly, alignment, calibration, and testing of electro-optical systems
Maintain engineering builds, fixtures, and test setups
Research & Development Support
Assist engineers with prototype builds, experimental setups, and feasibility testing
Support optical and electronic testing, data collection, and analysis
Modify existing designs or components under engineering direction
Document test procedures, results, and design changes
Participate in design reviews and contribute practical manufacturing feedback
Testing & Documentation
Execute functional, environmental, and performance testing per engineering specifications
Operate and maintain test equipment such as optical benches, oscilloscopes, power meters, and interferometers
Create and update work instructions, test procedures, and engineering documentation
Ensure compliance with quality standards and configuration control requirements
General Duties
Maintain cleanroom or controlled lab environments as required
Follow ESD, safety, and quality procedures
Support cross-functional teams including Quality, Manufacturing, and Supply Chain
Required Qualifications
Associate degree in Engineering Technology, Electronics, Optics, or related technical field (or equivalent experience)
3+ years of experience as an Engineering Technician in an electro-optical, photonics, electronics, or related manufacturing environment
Hands-on experience with electro-optical assemblies and test equipment
Ability to read and interpret engineering drawings, schematics, and technical documentation
Strong mechanical aptitude and troubleshooting skills
Preferred Qualifications
Experience supporting R&D or new product development programs
Familiarity with optical alignment, laser systems, imaging sensors, or photonic components
Experience with prototype builds and low-volume manufacturing
Knowledge of GD&T, SPC, and basic data analysis
Experience working in regulated environments (ISO, AS9100, FDA, etc.)
Skills & Competencies
Strong attention to detail and documentation discipline
Ability to work independently and collaboratively in a team environment
Effective communication with engineers and manufacturing personnel
Comfortable working with tight tolerances and precision components
Adaptable to changing priorities and experimental work
Work Environment
Combination of manufacturing floor, laboratory, and cleanroom environments
May require handling delicate optical components and working with lasers or high-voltage equipment
Occasional overtime or schedule flexibility may be required to support development milestones
$72k-107k yearly est. 3d ago
Helping Hand for Elderly - Help & support in ADLs
Guardian Angel Senior Services 3.7
Technical specialist job in Framingham, MA
Are you looking to make a difference in someone's life, no prior experience required - we provide FREE training! GUARDIAN ANGEL SENIOR SERVICES is looking for a compassionate individual to join our team to assist our seniors/elderly population with daily activities & companionship. Full paid training will be provided for the individuals who are not certified or has no experience
📅 How to Apply: Submit your resume now
📞 Call us: ************
📍 Visit us: 33 Boston Post Road W, Suite 310, Marlborough, MA-01752.
🌐 Apply online: *******************************************************************
JOB RESPONSIBILITIES:
Light Housekeeping which includes Vacuuming, emptying trash, changing bed linens. Laundry
Reminding & assisting the clients with pre-dosed medications.
Prepare meals by taking care of all precautions & dietary restriction
Grocery shopping and running errands as per requirements. (Not applicable for non-Drivers)
Transportation when need or assigned. Accompany clients to appointments or any socially engaged activities as a part of companionship duties. (Not applicable for non-Drivers)
Helping with personal hygiene care like dressing/undressing; showering, feeding etc. (will be trained if non-certified)
👤 Requirements:
High school diploma preferred.
Benefits: 🆓 Free caregiver training & certification
💼 What We Offer:
Flexible schedule
Sign-On Bonuses
Mileage Pay for Drivers
401K
Referral Bonus
Health Benefits
GUARDIAN ANGEL SENIOR SERVICES
was created with a vison & mission so that they could make a difference in the lives of seniors maintaining their dignity by hiring individuals who have the heart of a caregiver, a passion for this field, and a commitment to the clients
Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
$41k-64k yearly est. Auto-Apply 40d ago
Help Desk Support Specialist
Mevion 3.9
Technical specialist job in Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
$88k-123k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Hologic 4.4
Technical specialist job in Marlborough, MA
United States All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.
Our award-winning **Technical Support** team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products.
**Think this role is for you?**
This individual has an ability for troubleshooting issues beyond "computer stuff." In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues.
You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email.
We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.
**Key Outcomes:**
+ Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email.
+ Document calls in the CRM system and escalate issues that require further investigation.
+ Authorize return of customer product for investigation.
+ Determine replacement of product as warranted.
**Potential Growth Opportunities:**
+ Represent Technical Support as specialist for designated product(s).
+ Act as liaison to other departments within the division concerning issues related to specific product lines.
+ Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates.
+ Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams.
+ Build relationships with partners and distributors.
+ Writing and reviewing procedures.
+ Provide guidance and coaching to other Technical Support personnel.
**Do you have what it takes?**
+ You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you.
+ You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.
+ You are comfortable speaking on the phone and have flexibility in your schedule.
+ We are looking for someone who is eager to start their career in this field and wants to grow within the department.
**Additional qualifications:**
+ Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required).
+ ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired).
+ Experience as a Cytology Prep Technician (desired).
+ Experience with cytology, RT PCR, molecular, or virology (desired).
+ Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired).
If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!
The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
$71k-106k yearly 45d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Manchester, NH
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-41k yearly est. 12d ago
IT Support Specialist
Connection 4.2
Technical specialist job in Waltham, MA
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are:
Our team is made stronger by a mulitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment.
What's in It for You:
* Competitive salary within a stable, full-time role.
* Supportive, people-first company culture with the feel of a small, collaborative local team.
* Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools.
* Opportunities for deeper technical growth, cross-training, and advancement within IT.
* No travel required: work is performed onsite during regular business hours for predictable work/life balance.
Responsibilities
* Act as an escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work.
* Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution.
* Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up.
* Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting.
* Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment.
* Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes.
* Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues.
* Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management.
* Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions).
* Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards.
* Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides.
* Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience.
Requirements
* 3+ years of IT Help Desk or Desktop Support experience in a similar environment.
* Proficiency with Microsoft 365 and Active Directory administration.
* Experience working with ticketing systems (AWS/Azure experience preferred).
* Strong software and hardware troubleshooting skills.
* Excellent communication skills-you can explain tech clearly to non-technical users.
* A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs. when needed.
* A commitment to reliability, responsiveness, and teamwork.
$32k-45k yearly est. 47d ago
IT Help Desk
Actalent
Technical specialist job in Waltham, MA
Job Title: IT Support Specialist Duration: 6 month contract to hire About Company: * Is a fully integrated, next-generation cell therapy company Responsibilities: * Helpdesk & End-User Support * Act as a primary resolver for Tier 1-2 support requests * Monitor the IT ticketing system, responding to and closing tickets in a timely manner
* Troubleshoot hardware (laptops, desktops, mobile devices) and software (Windows 10/11, Microsoft 365 apps, VPN, etc.)
* Escalation management for advanced support issues
* Contribute to the automation of repetitive IT support tasks
* Onboarding & Offboarding
* Manage the IT onboarding process for new hires including, but not limited to, account creation and configuration, preparing computers, etc.
* Manage account termination for departures, including the deactivation of accounts and privileges and recovery of IT assets
* Asset and Inventory Management
* Maintain an accurate inventory of IT assets, updating the asset tracking system when equipment is issued, relocated, or decommissioned
* Conduct periodic audits of hardware inventory and software license usage to ensure records are up-to-date
* IT Operations & Maintenance
* Assist with routine operational tasks (deploying system updates, application patches, antivirus/EDR monitoring, etc.)
* Create and update IT documentation such as how-to guides, knowledge base articles for common issues, and checklists for recurring tasks (onboarding steps, laptop setup procedures, etc.).
* Assist in gathering data for compliance documentation
* Reinforce IT policies and security awareness at the user level
* Work close with other IT members on special projects or urgent tasks as needed
Pay and Benefits
The pay range for this position is $38.00 - $48.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waltham,MA.
Application Deadline
This position is anticipated to close on Apr 29, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
$38-48 hourly 60d+ ago
Payment Application Specialist
Zwicker & Associates 4.2
Technical specialist job in Andover, MA
Requirements
At least one year of payment processing or equivalent experience
Ability to work as part of a team while also working independently to process payments
Ability to maintain confidentiality
Proficient in data entry
Strong attention to details
Excellent organization skills
Ability to prioritize
Ability to solve problems
Ability to maintain positive relationships with employees in other departments
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
$95k-134k yearly est. 60d+ ago
TECHNICAL ASSOCIATE/DRAFTER
Affordable Interior Systems, Inc. (AIS 4.0
Technical specialist job in Leominster, MA
TECHNICAL ASSOCIATE / DRAFTER DEPARTMENT: ENGINEERING JOB TYPE: FULL-TIME, EXEMPT REPORTS TO: ENGINEERING MANAGER Role Overview: The TECHNICAL ASSOCIATE /DRAFTER will support the Engineering Department by assisting with special orders, product bill of materials (BOM) development, and system set ups for custom products and strategic projects. This role involves working closely with engineers to ensure accurate product structures and manufacturing documentation while managing product labeling and testing processes.
Key Responsibilities:
* Assist in developing and inputting product BOMs, ensuring accuracy for production.
* Execute test orders and review BOM structures before production runs.
* Support special projects, New Product Introduction (NPI), and Engineering Change Notices (ECNs/ECRs).
* Maintain and manage the product labeling system.
* Utilize Microsoft Office (Excel proficiency required); AutoCAD and SolidWorks familiarity is a plus.
Qualifications:
* 1-3 years of experience working with technical documents, BOMs, and data manipulation.
* 1-3 years of experience using SolidWorks and AutoCAD for design and drafting purposes. However, candidates with strong technical aptitude and a willingness to learn CAD systems will be considered.
* Strong organizational skills, attention to detail, and ability to meet timelines.
* A proactive, structured approach with a willingness to challenge the status quo.
At AIS, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
EEO/AA Statement
As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
This organization participates in E-Verify Employment Eligibility Verification.
AIS is a Federal Contractor and required to comply with Executive Order 14042. This means that all employees of AIS must (a) be vaccinated, (b) have a medical exemption, or (c) have a religious, moral or ethical exemption that meets EEOC requirements. As a condition of employment, you must meet one of these three requirements at the time of hire or within 60 days of your initial employment date.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
$73k-97k yearly est. 40d ago
Technical Associate I - Sullivan Lab (Relocation Assistance Available!)
MIT Whitehead Institute
Technical specialist job in Cambridge, MA
Classification:
Exempt
Job Family:
Technicians
Reports to:
President and Director Helps maintain the daily operation of a research lab or group. May supervise Technical Assistants in the design and performance of experiments. Summarizes all experimental data to assist PI or project manager in determining which research methods best support the major scientific initiatives. Uses discretion to work independently under the guidance of a PI or project manager in order to achieve lab/group's overall goals.CHARACTERISTIC DUTIES
In consultation with the Principal Investigator or other project manager, coordinates and oversees several varied experiments that support the overall goals of a research lab/group.
Monitors the progress and results of various experiments and projects. May manage a database to compile and present results in a meaningful manner.
Gathers, summarizes, and reports all experimental results to Principal Investigator or project manager. May assist PI or project manager with publication efforts.
Collaborates with PI or project manager to analyze results, and to address complex technical problems. Consults scientific literature as needed.
Assists with determining the methods and appropriate experimental controls to be used in research.
Helps implement any changes in protocols or methods, trains lab personnel on new methodologies.
May forecast materials and supply needs for the lab as a whole, orders basic lab supplies, and assists the Purchasing department with servicing and maintaining major lab equipment.
May interact with vendors to investigate novel supplies and technology.
May assist PI with journal and paper editing.
Other duties as assigned.
QUALIFICATIONS
Bachelor's degree in biology and 5 years of experience in a research laboratory, Master's degree and 3 years of experience required or equivalent combination of education and experience.
Some supervisory/management experience preferred.
Knowledge of various scientific databases and experience with publishing or presenting experimental results highly desirable.
Excellent written and oral communication skills, strong organizational skills required.
Whitehead provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, and internal peer equity. This pay range represents base pay only and does not include any other benefits or compensation.
Pay Range Minimum: 60,000
Pay Range Maximum: 78,000
Whitehead Institute is an E-Verify employer
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$64k-95k yearly est. Auto-Apply 41d ago
Data Migration Specialist
Esrhealthcare
Technical specialist job in Waltham, MA
If you post this job on a job board, please do not use company name or salary. Experience level: Mid-senior Experience required: 7 Years Education level: Bachelors degree Job function: Information Technology Industry: Information Technology and Services Pay rate : $64 per hour Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No
Note:
Only U.S. Citizens and Green Card Holders are eligible to apply.
Job Description:
6-8 years of Exp.
Aerospace Exp is a plus.
4-7 years of experience in Data Migration.
Good Knowledge of SAP in needed.
Knowledge of ETL Tools is required Such as Informatica Etc.
Minimum 6-7 Data Migration Project Experience on SAP ERP.
Hands on Experience of Driving mapping Session for Converting Source to Target.
Should be Good with building queries for Data Extraction.
Knowledge of Data Cleansing/Cleansing Burndown is Must.
Must Understand Fundamentals of Data Migration to Build Data Plan for Project.
LSMW, Winshuttle experience to Load Data.
Previous Experience of Expectation Management of Shareholder/Steering committee.
Should have Good Communication Skills to Drive Large Team on Various Calls/Platforms.
Good Interpersonal Skills.
Should have Prior Knowledge of Defect Management Tool Such as IT JIRA, ALM Etc.
Exposure to AERO Industry will Carry Advantage in Selection.
Additional Notes:
Please submit the candidate's resume in PDF format.
Please remove the candidate's LinkedIn URL from the resume; otherwise, the profile will not be considered.
Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.
$64 hourly 60d+ ago
Technical Support Analyst
Merrimack College 4.0
Technical specialist job in Andover, MA
This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a "can-do" attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency.
Primary Description:
* Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction.
* Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation.
* Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management.
* Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users.
* Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings.
* Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning.
* Communicate technical issues and solutions clearly to non-technical users.
* Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content.
* Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects.
* Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality.
* Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work.
Position Qualifications:
* Bachelor's Degree preferred
* Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered.
* 1 - 3 years of experience in a technology environment, successfully serving customers
* Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users.
* Customer service focus with ability to build trust and represent IT positively.
* Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation.
* Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must.
* Ability to prioritize and execute tasks in a high-pressure environment.
* Familiarity with AI tools for support workflows and troubleshooting.
* Strong knowledge of Windows and Mac OS.
* Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace.
Application Materials Should Include:
* Resume
* Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.
This position is subject to the successful completion of a criminal background check.
Work Location
This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.
Merrimack College is an Equal Opportunity Employer.
$66k-85k yearly est. 60d+ ago
Help Desk Technician
Whittier Health Network 3.8
Technical specialist job in Haverhill, MA
Whittier Health Network Help Desk Technician Full Time, Monday-Friday days On-call rotation every 4th week $23-$25/hr We are looking for a Help Desk Technician to serve our network. You will be located within our Rehabilitation Hospital in Haverhill Mass, but requires regular travel to our hospital located in Westborough Mass.
What you will do for us:
Provide end user support to all applications on Whittier Health Network supported software list.
Assist end users in obtaining technical support from vendors
Make necessary PC repairs
Perform scheduled PC maintenance
Maintain, repair and install PC network lines and jacks
Travel to other hospital located in Westborough Mass or corporate office located in Haverhill Mass
Provide on-call duties every 4th week
What you will bring to us:
Bachelor Degree in computer science, technical degree in PC repair or equivalent in experience
Comprehensive knowledge of Microsoft Windows, Office Standard Packages, Chrome OS and IOS
Comprehensive PC repair skills
Working knowledge of Microsoft Office Professional
Familiarity with networking protocols and wide area connectivity concepts
Valid drivers license and car required
Benefits offered:
401 K
Paid Vacation, Holiday and Sick
Medical, Dental and Vision
Life and Supplemental Life
Short and Long Term Disability
Hospital, Accident and Hospital policies
Flexible Spending Accounts
Health Savings Account
$23-25 hourly Auto-Apply 12d ago
Help Desk Support Specialist
Mevion 3.9
Technical specialist job in Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
$88k-123k yearly est. Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical specialist job in Manchester, NH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-90k yearly est. 12d ago
Technical Support Analyst
Merrimack College 4.0
Technical specialist job in North Andover, MA
This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency.
Primary Responsibilities:
Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction.
Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation.
Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management.
Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users.
Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings.
Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning.
Communicate technical issues and solutions clearly to non-technical users.
Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content.
Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects.
Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality.
Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work.
Qualifications:
Bachelor's Degree preferred
Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered.
1 - 3 years of experience in a technology environment, successfully serving customers
Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users.
Customer service focus with ability to build trust and represent IT positively.
Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation.
Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must.
Ability to prioritize and execute tasks in a high-pressure environment.
Familiarity with AI tools for support workflows and troubleshooting.
Strong knowledge of Windows and Mac OS.
Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace.
Application Materials Should Include:
Resume
Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.
This position is subject to the successful completion of a criminal background check.
Work Location
This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.
Merrimack College is an Equal Opportunity Employer.
How much does a technical specialist earn in Manchester, NH?
The average technical specialist in Manchester, NH earns between $60,000 and $119,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.
Average technical specialist salary in Manchester, NH