The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
$72k-112k yearly est. 1d ago
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Data Automation Specialist - Alteryx
Saransh Inc.
Technical specialist job in Ridgefield, NJ
Alteryx, Python, Teradata, Google BigQuery, Knime, Google Apps Script
(Qlik experience is a plus)
Role Highlights:
• Optimize and manage large-scale Alteryx workflows
• Automate dashboards and reporting for business users
• Work on data extraction, cleaning, and KPI reporting
• Drive data discovery and automation initiatives
$70k-98k yearly est. 5d ago
Associate, Technology Experience
Newedge Capital Group 4.3
Technical specialist job in Stamford, CT
The Technology Experience role supports the firm's overall adoption and utilization of technology by way of training and onboarding.
This role is responsible for producing training content and materials, live training sessions, and coordination across subject matter experts to organize materials for utilization by the broader team. Onboarding of technology platforms, enablement, and the team's internal knowledge repository.
Working collaboratively with Compliance, Product Management, Transitions, and Business Development teams, the Technology Experience Associate delivers organized and optimized custom training plans, content, updates, and schedules.
Location:
Stamford, CT or Pittsburgh, PA
Duties/Responsibilities:
Areas of Coverage
Onboarding and training of new and existing team members
Advisor and client technology experience
Supports adoption and utilization of new & existing technologies
Supports adoption of user workflows & training in business processes
Producing content and training materials for an internal knowledge repository
Reviewing new technologies to be implemented within this role
Ensuring accuracy and monitoring of new data downloads for new teams
Training Flow
Produces and maintains training content in the centralized repository
Partners with all teams for SME repository contributions and content
Receives and provides training updates of new business processes based on new development releases
Communicates onboarding progress and team adoption of technologies and business processes
Onboarding Flow
Creation, presentation, and execution of training plan for new team and team members onboarding
Travel required to assist in onboarding, training of new advisors/team members
Critical component of transitions team in providing updates on user (client, advisor, client service) experience, training, and overall application/adoption of knowledge
Implementation & Research
Consultative support for user, technology, and business process implementation
Scope potential opportunities to enhance training content, plans
Seek out opportunities to increase employee utilization and engagement of technologies available
Support intersection and knowledge transfer between advisor/client service, development, and functional areas/home office teams
Structure
Works in partnership with:
Compliance
Product Management
Business Development
Onboarding & Transitions
Development
Management
Advisory Teams & Client Service
Supports:
Home Office Resources
Advisory Teams & Client Service
Clients & Family Offices
Skills/Qualifications:
2 years of industry experience
Bachelor's degree in Finance, Business, Economics, Information Systems, or related field preferred; not required
Experience working with Orion Advisor Technology: Orion Connect, Salesforce (CRM), and custodial platforms a plus
Strong proficiency with reporting systems and Excel
Ability to collaborate in a cross-functional environment
Highly communicative, consultative self-starter
Analytical, highly organized, and adaptable to evolving systems and business processes
$70k-96k yearly est. 39d ago
IT Help Desk Support
Kissusa
Technical specialist job in Port Washington, NY
Summary:The IT Help Desk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.Job Description:
Responsibilities:
· Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to IT team
· Identify and suggest possible improvements on procedures
· Install MS office s/w products and manage accounts
· Manage company phone system
· Install Windows 7 & 10 and manage accounts
· Support Sales Apps on PC, MAC, and Mobile devices
· Manage IT assets thru IT Management Systems
· Other IT related tasks given by managers
Qualifications:
· BS/BA in IT, Computer Science, or relevant field
· Proven experience as a help desk technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases and remote control
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Excellent communication skills
· Customer-oriented and cool-tempered
· MS office (Word, Excel, PowerPoint, Access) skills
· Proficiency in English and Korean
Benefits
Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Additional Workplace Offerings (subject to change or eligibility.)
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks
Qualification(s):Education(s):Bachelor of Science (B.S): Computer and Information ScienceWork Experience:Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field Skill(s):Microsoft ComputerLanguage(s):EnglishCertification(s):Not Applicable
The anticipated compensation range is
19.25 - 36.55 USD Hourly
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
$48k-84k yearly est. Auto-Apply 20d ago
Help Desk Technician
Avitar Solutions Inc. 3.6
Technical specialist job in Syosset, NY
Job Description We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.
Responsibilities
Provide first-level technical support to clients primarily from our central office in Syosset, NY.
Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.
Occasionally visit client sites to provide on-site support as needed.
Document and track all support requests, resolutions, and follow-up activities in our ticketing system.
Collaborate with other team members to escalate and resolve complex issues.
Participate in ongoing training and development to stay current with emerging technologies and best practices.
Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.
Qualifications
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Basic knowledge of computer hardware, software, and networking fundamentals.
Ability to work independently and as part of a team.
Customer-focused attitude with a desire to provide exceptional service.
Willingness to learn and adapt to new technologies and environments.
Availability to occasionally travel to client sites as required.
Preferred Skills
Previous experience in a helpdesk or technical support role.
Familiarity with MSP environments and ticketing systems.
Certifications such as CompTIA A+, Network+, or similar are a plus.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!
$58k-100k yearly est. 29d ago
IT Help Desk Support - Level II
K2 Staffing
Technical specialist job in Harrison, NY
Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 60d+ ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Technical specialist job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 27d ago
IT Support Specialist - On Site
Kyndryl Holding Inc.
Technical specialist job in Bogota, NJ
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You'll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
* Proven knowledge and experience in trouble-shooting, switching, and routing
* 2+ years of working experience in Networking
* Minimum CCNP certification or equivalent knowledge
* Experience with Network security, WAN
* Working knowledge of ITIL
Preferred Skills and Experience
* Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX
* Experience with Ansible automation
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
$51k-89k yearly est. 26d ago
Technical Support Specialist
4Ds Corp
Technical specialist job in Hicksville, NY
Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job Description
Responsibilities for Technical Support Specialist
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications
Qualifications for Technical Support Specialist
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
$48k-84k yearly est. 16h ago
Pharmacy Technician - Support Specialist
Primerx
Technical specialist job in Uniondale, NY
PrimeRx seeks an experienced and detail-oriented Pharmacy Technician with 2-3 years of hands-on experience using PrimeRx software to join our dynamic support team. In this role, you will serve as a key resource in assisting our PrimeRx support organization, providing technical insights, user guidance, and workflow optimization support to clients using PrimeRx pharmacy management systems.
This position is open to candidates located in New York only.
KEY RESPONSIBILITIES: Responsibilities include but are not limited to:
Provide front-line support to pharmacies using PrimeRx software, helping resolve technical and user-related issues.
Act as a liaison between pharmacy staff and technical support teams, translating pharmacy workflow needs into actionable support items.
Offer insights and feedback to improve PrimeRx software functionality, training materials, and support processes.
Guide clients through best practices for pharmacy operations within the PrimeRx system.
Document issues, resolutions, and user feedback in support logs and ticketing systems.
Conduct training sessions or onboarding for new clients or support staff, leveraging your PrimeRx experience.
Participate in QA testing, user acceptance testing (UAT), and other initiatives aimed at improving PrimeRx features.
Collaborate with developers, trainers, and customer service representatives to ensure a seamless support experience.
Required Qualifications:
Certified Pharmacy Technician (CPhT) or equivalent experience, preferred.
2-3 years of experience working with PrimeRx pharmacy software in a retail or outpatient setting.
Strong understanding of pharmacy operations including prescription processing, inventory, billing, and third-party claims.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Proficiency in handling customer inquiries with professionalism and a problem-solving mindset.
Preferred Qualifications:
Prior experience in a technical support or customer service role.
Familiarity with other pharmacy software systems and healthcare IT.
Experience with help desk/ticketing systems (e.g., Salesforce, Jira).
Bilingual proficiency is a plus.
BENEFITS:
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
This position is open to candidates located in New York only.
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
$48k-84k yearly est. 60d+ ago
IT Helpdesk Technician
Medwiz Pharmacy
Technical specialist job in Nanuet, NY
Job DescriptionDescription:
About Us
Medwiz Solutions is a rapidly growing Long-Term Care Pharmacy dedicated to delivering innovative and reliable healthcare solutions. We are seeking an experienced Helpdesk Technician to join our IT team and provide critical support to our pharmacy operations.
Position Summary
The Helpdesk Technician will serve as the first point of contact for technical support requests, ensuring smooth IT operations for both onsite and remote users. This role requires strong troubleshooting skills, a solid background in system administration and Office 365, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
Provide first and second-level helpdesk support to end users across multiple locations.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Administer and maintain Windows Server 2019 and higher environments.
Manage and support Active Directory, DNS, DHCP configurations.
Manage and support Office 365 applications and services.
Assist with network troubleshooting and connectivity issues.
Provide technical support for remote users, including VPN and Citrix environments.
Document support tickets, resolutions, and processes in the helpdesk system.
Participate in rotating after-hours on-call support schedule.
Qualifications
Minimum 5 years of prior helpdesk experience (healthcare industry experience strongly preferred).
High School diploma (Associate's or Bachelor's degree in IT-related field a plus).
Strong Office 365 administration skills
Strong knowledge of Windows Server 2019+, Active Directory, DNS, and DHCP.
Experience with network troubleshooting (LAN/WAN, TCP/IP).
Citrix experience preferred.
Previous experience supporting remote users highly desirable.
Excellent problem-solving skills and strong customer service orientation.
Schedule Standard hours: Monday - Friday, 8:00 AM - 5:00 PM.
Participation in rotating after-hours on-call schedule required.
Requirements:
$48k-83k yearly est. 14d ago
Head of LLM Application Team (USA)
Trexquant Investment 4.0
Technical specialist job in Stamford, CT
We are seeking a Head of a LLM Application Team to lead the design and development of cutting-edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real-world applications and be excited to explore transformative use cases across quantitative research and trading.
Responsibilities
Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals.
Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading.
Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state-of-the-art techniques to inspire transformative applications in systematic finance.
Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state-of-the-art techniques to enhance systematic investment strategies.
Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities.
Lead and build a high-performing team of machine learning engineers and researchers, fostering innovation and excellence.
Requirements
Bachelor's, Master's, or Ph.D. degrees in Mathematics, Statistical Modeling, Computer Science or other related STEM fields.
2+ years of experience in researching and applying LLM technologies.
Proven leadership experience in managing a team of quantitative members.
Strong quantitative and communication skills.
Benefits
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual, and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your. dependents.
Pre-tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer
$87k-127k yearly est. Auto-Apply 60d+ ago
Technology Support Specialist I - Multiple Locations
Jobs for Humanity
Technical specialist job in Stamford, CT
Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement
Job DescriptionTechnology Support Specialist I - Multiple Locations
This is a contract Opportunity
Specific site availability and start dates will vary by location.
About this Position
We're seeking an On-Site Technology Support Specialist I to support daily IT operations and ensure employees can rely on their technology. In this role, you'll provide hands-on support for devices, audio-visual tools, and workplace systems while delivering excellent customer service across your assigned location. This is an evergreen, multi-location opportunity where openings may arise at different times based on business needs.
Job Responsibilities
Provide daily troubleshooting support for PCs, Macs, software applications, AV tools, and network connectivity.
Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution.
Perform IT asset management including shipping, receiving, tracking, and lifecycle management.
Support meetings and events with AV setup, on-site assistance, and occasional off-site coverage.
Deliver VIP/white-glove support and remote-hands assistance as needed.
Document issues and solutions to support continuous improvement.
Job Skills/Requirements
Experience supporting Windows, mac OS, and Microsoft applications including Outlook, Teams, OneDrive, and Office 365.
Ability to troubleshoot AV systems including Surface Hubs, Crestron, and Microsoft Teams Rooms.
Strong customer service, communication, and time-management skills.
Ability to multitask in a fast-paced, on-site support environment.
Experience providing hands-on technical support with enterprise hardware and software tools.
Why Should I Apply?
Opportunity to support enterprise-level IT environments.
Exposure to a wide range of AV, collaboration, and network support technologies.
Contract flexibility with growth potential.
Build in-demand technical and customer-facing IT support skills.
Additional Information
May support tools such as Condeco, Barco ClickShare, Polycom, Cisco, and digital display equipment.
Occasional travel to other sites may be required.
Some after-hours support may be needed based on business needs.
Strong opportunity for technical skill growth and long-term career development.
Locations
Alabama: Birmingham
Arizona: Phoenix, Tucson
Arkansas: Rogers
California: Irvine, San Diego, San Francisco, San Jose, Palo Alto, Sacramento
Colorado: Denver
Connecticut: Hartford, Stamford
Florida: Miami, Tampa, Orlando, Boca Raton
Hawaii: Honolulu
Indiana: Indianapolis
Louisiana: New Orleans
Michigan: Detroit
Minnesota: Minneapolis
Pay Range
Pay Range: $30-$33 per hour
YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
$30-33 hourly 1d ago
Adaptive Technology Specialist
Connecticut State Community College 4.3
Technical specialist job in Norwalk, CT
Details:
Level: Educational Assistant Hours: Part-time up to 17 hours per week Closing Date: Open until filled, with priority consideration given to applicants who submit materials by Wednesday, November 26, 2025.
Location:
CT State Norwalk
188 Richards Ave., Norwalk, CT.
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State
CT State Community College Mission:
Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.
CT State Community College Vision:
Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities.
CT State Community Equity Statement:
Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.
Anticipated Start Date:
December 2025
Position Summary:
Provide direct academic services for students with disabilities. The Adaptive Technology Specialist's main function is to manage the Adaptive Technology Lab including its day-to-day operations and year-long planning and needs.
Example of Job Duties:
Under the direction of the Director of Academic Support, the Adaptive Technology Specialist is responsible for effective performance in these essential duties:
Collaborates with Director of Academic Support and Disability Services Lead.
Maintains Adaptive Technology Lab and all adaptive technology hardware and software and develops processes and procedures for AT Lab.
Manages communication and collaboration with academic and student services departments regarding testing-related accommodations for students with disabilities.
Assists in the implementation and use of the Accommodate software on campus for faculty and students.
Develops accessible materials for students, faculty, and staff.
Coordinates alternate location testing appointments with students and instructors.
Proctors tests for students needing academic accommodations including assessing which adaptive technology tools are appropriate for use and helping students to self-regulate as needed.
Trains students with disabilities on the use of adaptive technologies and equipment that includes but is not limited to Read & Write for Google Chrome, MAGic magnification software, Speak Q, and more.
Provides access to ebooks, print, and enlarged materials using resources such as accesstext.org, Learning Ally, Bookshare and other publishers.
Maintains and reviews data/assessments for continuous improvement of program, including student and faculty surveys, etc.
Manages and maintains confidential records.
Prepares and compiles annual year-end report.
Attends training as necessary to remain in adaptive technology best practices and supporting students with disabilities
This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.
Minimum Qualifications:
Bachelor's degree in a related field and relevant educational experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties.
Incumbents are required to have demonstrated advanced knowledge and abilities in the following:
Knowledge of and experience working with academic support programs for students with disabilities.
Ability to work effectively with culturally diverse students, faculty, and staff.
Strong interpersonal communication and organizational skills.
Computer literacy and knowledge of educational technology.
Experience using data/assessments for decision making and planning.
Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).
Preferred Qualifications:
Experience proctoring exams.
Experience working at a community college.
Availability to work in the evening as needed.
Salary:
$39.44 hourly.
Application Instructions:
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.
Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable. To apply via our website, visit ******************* Please note that CT State CC is currently unable to sponsor work visas. Applicants must be authorized to work in the United States.
Background Screening:
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.
Continuing Notice of Nondiscrimination
CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.
For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, ************ or ******************.
CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.
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$39.4 hourly Easy Apply 23d ago
IT - 1311
Lancesoft 4.5
Technical specialist job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
$55 hourly 56d ago
Application Specialist Full-Time Day Shift 25147
Bergen New Bridge Medical Center 4.7
Technical specialist job in Paramus, NJ
Join Our Team at New Bridge Medical Center!**
We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for an Application Specialist.
Job Duties
Lead and attend end user meetings to determine application needs, requirements definition and documentation through the system life cycle.
Confirm backend application settings, data management and associated process documentation are complete based on organizational needs.
Research new versions of software, communicate new features to users; train users and document related process changes based on user feedback.
Troubleshoot with end-users and developers.
Provide application support.
Work with other IS and hospital departments to design applications; required an understanding of organization workflows.
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures and create necessary policies and procedures to fulfill these gaps.
Understands and adheres to the Medical Center's Code of Conduct.
Familiar with the Medical Center's Mission, Vision, and Values Statements.
Other Duties
Participate and present in multidisciplinary task forces, committees, and projects.
Continue professional development through reading, participation in seminars and optional training.
Keep informed on direction and happenings in the healthcare industry and within NBMC.
Performs other duties as assigned to support the overall objectives of the department and organization.
Position Qualifications
3+ years of experience maintaining applications preferred.
Familiarity with healthcare industry.
Familiarity with software applications.
Familiarity with implementing and maintaining applications.
Good organizational, oral and written communication, and interpersonal skills.
Proficient in English.
Microsoft Office skills.
Basic computer skills.
Education
Bachelor's degree in computer science or related field; or equivalent technical training course resulting in a computer science degree plus three years of experience in computer programming required.
Job Setting/Physical Demands
IT Office area.
Off-hours coverage when necessary.
Travel to offsite locations may be required.
Salary commensurate with experience within posted range.
We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development
$91k-122k yearly est. 3d ago
IT Technical Support Specialist
Broad Management Group LLC 4.0
Technical specialist job in Montvale, NJ
Job DescriptionDescription:
The IT Technical Support Specialist provides day-to-day technology support to corporate staff and remote property teams across multiple states. This role is responsible for troubleshooting hardware and software issues, supporting property management systems, ensuring smooth onboarding of new employees, and maintaining a reliable and secure IT environment for a fast-growing property management company. This is an on-site role in our Montvale, NJ corporate office.
Key Responsibilities
Provide first-level and second-level support for corporate and property-level employees via phone, email, remote desktop, and in person.
Install, configure, and maintain hardware, software, and peripherals.
Maintain ticketing system, ensuring issues are tracked, updated, and resolved in a timely manner.
Assist with user account creation, access permissions, password resets, and troubleshooting.
Assist with basic network troubleshooting (Wi-Fi, VPN, routers, switches, firewalls).
Support VoIP systems and phone setup for corporate and property offices.
Coordinate with vendors for internet service, equipment repairs, and hardware replacements.
Help maintain IT inventory, asset management, and equipment deployment.
Prepare and set up workstations for new hires (computers, phones, credentials, system access).
Conduct brief IT orientations for new employees.
Ensure proper deactivation of user accounts and return of company equipment.
Support IT security procedures, including MFA, antivirus, updates, and access controls.
Assist in implementing cybersecurity best practices across corporate and property locations.
Maintain documentation of IT processes, troubleshooting guides, and equipment logs.
Work Environment
Full-time, on-site role in Montvale, NJ corporate office.
Occasional travel to local property sites as needed (rare).
Some after-hours support may be required for urgent issues.
#OFFICE25
Requirements:
Qualifications
Required
3 + years of IT support experience, preferably in a multi-site or customer-facing environment.
Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
Experience with help desk ticketing systems and remote support tools.
Ability to troubleshoot hardware, software, and basic network issues.
Excellent communication, patience, and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Preferred
Experience in property management or real estate industry (a plus).
Familiarity with property management software (Rent Manager, Yardi, AppFolio, etc.).
Basic understanding of networks, Wi-Fi, switches, and VPN environments.
A+/Network+ certifications or related training.
Key Attributes
Strong problem-solving and critical thinking skills.
Professional, dependable, and responsive.
Comfortable supporting both technical and non-technical users.
Team-oriented with a service-first mindset.
Organized, detail-oriented, and proactive.
$36k-46k yearly est. 8d ago
Technical Support Engineer
Echostar 3.9
Technical specialist job in Valley Stream, NY
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $25.25/Hour
$25.3 hourly 12d ago
IT Help Desk Support - Level II
K2 Staffing
Technical specialist job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY
$48k-83k yearly est. 18d ago
Technical Support Analyst
Primerx
Technical specialist job in Uniondale, NY
PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.
This position is open to candidates located in New York only.
JOB RESPONSIBILITIES:
Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction
BENEFITS:
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
This position is open to candidates located in New York only.
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
How much does a technical specialist earn in Rye, NY?
The average technical specialist in Rye, NY earns between $67,000 and $136,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.