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  • Sustainment Services Analyst

    Raytheon 4.6company rating

    Technical specialist job in Lowell, MA

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. We are seeking a Sustainment Service Analyst to join our Life Cycle Engineering team. Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Reliability System Safety and Supportability. As Sustainment Services Analyst, you'll be working with a cross-functional team supporting PATRIOT repair contracts for both ground and missile systems to ensure repairs are tracked, completed, and returned to the customer in accordance with the contract limitations. In this role you'll execute in a highly dynamic environment as each repair needs to be individually tracked. What You Will Do: Coordinate and collaborate with the repair performers, other project leads, program managers and cross functional areas including operations, supply chain, and finance to ensure the most current data is available for reporting to the customer. Tracking assets as they proceed through the repair process. Preparing correspondence/reports for internal and external collaboration and approval. Evaluating expenditures and schedules for repairs. Providing data for monthly contract deliverables, participating in program reviews, and other customer meetings. Qualifications You Must Have: Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field. Experience with logistics support, repair and return processes, and manufacturing. Preferred Qualifications: Detail orientated and demonstrated ability to effectively work in a team environment Self-initiative, strong written and oral communication skills Knowledge, understanding and application of logistics principles Patriot System product knowledge and or experience Experience in program planning, budgeting, and track to cost and schedule Proficiency with Microsoft Office products What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation assistance is available Learn More & Apply Now! This role is posted as ONSITE and is based in Andover, MA or El Paso TX Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $63k-82k yearly est. 21h ago
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  • Applied Tech Market Executive - Innovation Economy Banking MD

    Jpmorgan Chase & Co 4.8company rating

    Technical specialist job in Boston, MA

    A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion. #J-18808-Ljbffr
    $69k-114k yearly est. 1d ago
  • Technical Systems Analyst

    Marchon Partners 4.0company rating

    Technical specialist job in Boston, MA

    Title: Technical Systems Analyst Duration: 12+ month contract with possibility of extensions This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages. Position Responsibilities (including but not limited to): Application Support Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed. Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc. Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process. Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate. Help maintain documentation for owned applications and ensure others meet documentation standards Change and Major Incident Management Escalate to other teams, leadership and vendors where appropriate Use ITSM to evaluate ticket trends and review appropriateness of environment changes Help document outcomes of and facilitate meetings Development, Application Monitoring and Process Improvement Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes. Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions Analyze incident data to identify trends and opportunities for process improvements. Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects. Required Qualifications 3-5 years (or more) of relevant experience supporting or developing applications Advanced knowledge troubleshooting applications, network and other technical problems Able to interact with end users and other teams professionally Excellent verbal, interpersonal and written communication and documentation skills Driven by a desire to provide strong customer service Has a teamwork mentality with the ability to both collaborate and work independently High level of professionalism and focus on quality Attention to detail with the ability to contact switch and reprioritize tasks as needed Ability to provide 24 hour/7 days a week on-call support when scheduled Desired Qualifications Familiarity with application monitoring and alerts Familiarity with the Power platform - Power Apps, Power Automate, and PowerBI Familiarity with ITSM - e.g. ServiceNow Proficiency and knowledge of supporting technology within an IT operation. Understanding of software development lifecycles (SDLC). Familiarity with GitHub for source control management. Strong aptitude to learn and adapt to new technologies. A desire to drive process improvement
    $81k-105k yearly est. 21h ago
  • ITS Traffic Engineer

    Arcadis Global 4.8company rating

    Technical specialist job in Boston, MA

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is seeking an Intelligent Transportation System/Traffic Engineer to join our New England transportation team in the Boston office. The ITS/Traffic Engineer will play a key role in supporting the delivery of transportation projects focused on improving safety and operations throughout the New England region and beyond. You will work as part of a collaborative team with senior program managers, project managers, and engineers to deliver projects for a range of clients. This role is in the Global Mobility Business Area. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization, and digitization trends are requiring today's mobility projects and systems to address an evolving set of demands from the world's growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: Work on transportation projects that include Intelligent Transportation System (ITS), Transportation Systems Management and Operations (TSMO), and traffic engineering with a focus on improving safety and operations. Work independently with appropriate senior review, while providing technical guidance to junior engineers as needed. Coordinate with subject matter experts-including survey, roadway design, and environmental disciplines-to support project objectives. Support project delivery by planning and overseeing small assignments or discrete components of larger projects, ensuring quality, schedule, and budget objectives are met. Prepare transportation engineering plans, ITS designs, systems engineering, and traffic engineering plans, including signal designs, signing and marking designs, and conceptual designs for intersections. Develop and maintain an understanding of Arcadis' services, client businesses, and the transportation industry to increase personal and company credibility in the sector. Undertake training and guidance to increase knowledge in areas of technical proficiency. Key Skills: Strong understanding of traffic operations principles and regulatory frameworks, including US DOT, ITE, MUTCD, AASHTO, and New England state DOT requirements, policies, and standards. Direct experience with ITS and TSMO project delivery, including operational practices, technical documentation, and client engagement. Understanding of the use of traffic analysis and modeling tools including VISSIM, Synchro/SimTraffic, and HCS. Experience collaborating in multidisciplinary teams, coordinating with subject matter experts (e.g., roadway design, environmental, survey) to deliver integrated transportation solutions. Qualifications & Experience: Required Qualifications: Bachelor's degree or equivalent in Civil or Electrical Engineering or a related field. Engineer in Training (EIT) Certification and actively working towards Professional Engineer (PE) Certification. 4 or more years of relevant engineering experience, preferably in transportation or traffic engineering. Experience in operational and/or safety analysis. Excellent communication, time management, and problem-solving skills. U.S. Driver's License required. Preferred Qualifications: * Experience with signal, ITS, and/or signing and marking design. * Experience with public sector clients and projects. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $78,415 - $129,385. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-HYBRID #Mobility-NA #Mobility-ANA-Jobs #Traffic-ANA #LI-HA1
    $78.4k-129.4k yearly 6d ago
  • Fleet Management Support Specialist

    Crown Equipment Corporation 4.8company rating

    Technical specialist job in Boston, MA

    : Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities Responsible for driving end-user adoption of Crown InfoLink products. Helps customer develop and implement best practices and standard operating procedures. Prepare internal and external customers for a successful implementation by planning, training and managing support service processes. Develop and support the retail network to provide web-user and operator trainer training. Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes. Analyze Crown InfoLink data and make recommendations on action steps. Participate in sales calls and demos to the extent that it relates to the after-sale support. Quote, sell, and provide Crown InfoLink support services. Minimum Qualifications 2-4 years related experience Associate degree (Business) Must have valid driving privileges Extensive travel & overnight stays (over 20%) Preferred Qualifications Lead and effectively garner customer support to achieve customer objectives. Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $46k-59k yearly est. 3d ago
  • Support Specialist

    Business Needs Inc.

    Technical specialist job in Framingham, MA

    Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of service level agreements: • Communicate expectations and track results • Escalate concerns as needed • Log data into tracking sheets Process and track invoices: • Enter and calculate status of spend • Ensure invoices are received and processed timely Create weekly Supply reports • Download data and create spreadsheet communication to major providers • Track status of communications • Monitor supply levels Communication/Interactions: • Excellent verbal and written communication skills • Highly collaborative team player with can-do attitude • Results-oriented, analytical thinker, intellectually curious Essential skills and experience: • Knowledge of Excel a must • Detail-oriented, organized • Project management • Self-motivated • Data science, inventory management • Knowledge of MS Office, PowerPoint a plus Education: • Bachelor's degree • Aggressive and proactive attitude to solve problems and win at all levels • Intermediate to Advanced Microsoft Excel skills
    $34k-58k yearly est. 21h ago
  • Technical Associate/Drafter

    AIS 4.2company rating

    Technical specialist job in Leominster, MA

    TECHNICAL ASSOCIATE / DRAFTER DEPARTMENT: ENGINEERING JOB TYPE: FULL-TIME, EXEMPT REPORTS TO: ENGINEERING MANAGER Role Overview: The TECHNICAL ASSOCIATE /DRAFTER will support the Engineering Department by assisting with special orders, product bill of materials (BOM) development, and system set ups for custom products and strategic projects. This role involves working closely with engineers to ensure accurate product structures and manufacturing documentation while managing product labeling and testing processes. Key Responsibilities: Assist in developing and inputting product BOMs, ensuring accuracy for production. Execute test orders and review BOM structures before production runs. Support special projects, New Product Introduction (NPI), and Engineering Change Notices (ECNs/ECRs). Maintain and manage the product labeling system. Utilize Microsoft Office (Excel proficiency required); AutoCAD and SolidWorks familiarity is a plus. Qualifications: 1-3 years of experience working with technical documents, BOMs, and data manipulation. 1-3 years of experience using SolidWorks and AutoCAD for design and drafting purposes. However, candidates with strong technical aptitude and a willingness to learn CAD systems will be considered. Strong organizational skills, attention to detail, and ability to meet timelines. A proactive, structured approach with a willingness to challenge the status quo. At AIS, we have a strong set of values that guide our business and help us align with our customers. We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better. EEO/AA Statement As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. This organization participates in E-Verify Employment Eligibility Verification. AIS is a Federal Contractor and required to comply with Executive Order 14042. This means that all employees of AIS must (a) be vaccinated, (b) have a medical exemption, or (c) have a religious, moral or ethical exemption that meets EEOC requirements. As a condition of employment, you must meet one of these three requirements at the time of hire or within 60 days of your initial employment date. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
    $65k-99k yearly est. 20d ago
  • Help Desk Support Specialist

    Mevion 3.9company rating

    Technical specialist job in Littleton, MA

    The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.
    $88k-123k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist

    Connection 4.2company rating

    Technical specialist job in Waltham, MA

    What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Overview: We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment. What's in It for You: Competitive salary within a stable, full-time role. Supportive, people-first company culture with the feel of a small, collaborative local team. Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools. Opportunities for deeper technical growth, cross-training, and advancement within IT. No travel required-work is performed onsite during regular business hours for predictable work/life balance. What You'll Do: Act as a escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work. Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution. Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up. Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting. Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment. Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes. Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues. Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management. Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions). Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards. Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides. Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience. Min USD $68,000.00/Yr. Max USD $78,000.00/Yr. Qualifications Requirements: 3+ years of IT Help Desk or Desktop Support experience in a similar environment. Proficiency with Microsoft 365 and Active Directory administration. Experience working with ticketing systems (AWS/Azure experience preferred). Strong software and hardware troubleshooting skills. Excellent communication skills-you can explain tech clearly to non-technical users. A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed. A commitment to reliability, responsiveness, and teamwork.
    $68k-78k yearly Auto-Apply 59d ago
  • Help Desk Technician

    Keches Law Group PC 3.9company rating

    Technical specialist job in Milton, MA

    Job DescriptionDescription: Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers' compensation, personal injury, and medical malpractice. We are seeking an experienced IT support professional to serve as a key technical resource within the IT department, providing advanced end-user support and assisting with ongoing IT projects and initiatives. This is not a remote position and will require qualified candidates to commute to the Milton, MA office on a daily basis. Responsibilities Provide support for both routine and complex technical issues across all firm locations. Provide advanced technical support and guidance to internal and remote users. Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes. Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals. Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls. Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle management. Troubleshoot and support network-related issues including TCP/IP, DNS, DHCP, VPNs, and connectivity problems. Support and troubleshoot VoIP and telephony systems, including desk phones and softphones. Maintain and manage file shares, permissions, and access rights across the organization. Support video conferencing systems and meeting technologies (Microsoft Teams, Zoom, Yealink). Provide advanced troubleshooting for cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax). Partner with IT leadership on projects, system upgrades, migrations, and process improvements. Assist with IT security initiatives, including phishing mitigation, MFA enforcement, endpoint security, and compliance policies. Assist with training and knowledge sharing. Create, maintain, and improve IT documentation, SOPs, and knowledge base articles. Assist with asset management, inventory control, and vendor coordination as needed. Requirements: Skills / Qualifications Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) 2-6+ years of experience in an IT support or help desk environment. Strong working knowledge of Windows 10/11, basic mac OS support, and enterprise endpoint management. Proven experience administering Microsoft 365, Active Directory, and Group Policy. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Experience supporting email systems, spam filtering, and email security best practices. Strong troubleshooting skills with the ability to diagnose and resolve complex issues independently. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users. Strong organizational skills and ability to manage multiple priorities in a fast-paced legal environment. Experience working in a professional services or legal environment is a plus. Ability to travel between office locations less than 20% of the time. Schedule On-site position Monday - Friday, 8:30 AM - 5:00 PM Full-time After the training period, one work-from-home day per week can be scheduled The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $60,000-$80,000 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role. Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms. The employee must occasionally lift or move office products and supplies up to 35 pounds. AAP/EEO Statement: Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. Keches Law Group complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
    $60k-80k yearly 6d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical specialist job in Worcester, MA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $34k-45k yearly est. 23d ago
  • TECHNICAL SUPPORT SPECIALIST

    Elco GmbH 4.3company rating

    Technical specialist job in Providence, RI

    Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business. Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients. This role within the Technical Support Team, will focus on these main activities: * Handling a high volume of customer requests for technical assistance. * Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text. * Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally. * Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs. * Provide training to other team members on Ariston products when required. * Maintaining accurate records and data in our CRM tool. The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have: * A preferred Technical or Vocational Degree * Strong technical knowledge of HVAC and combustion test equipment * Solid mechanical troubleshooting skills * Demonstrated ability to work with people online, on video, on phone and in chat tools * Ability to work flexible hours when required. * Usage of Salesforce.com, as a plus We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
    $35k-63k yearly est. 11d ago
  • Technical Support Specialist

    Judge Rotenberg Educational Center 4.8company rating

    Technical specialist job in Canton, MA

    We are looking for technically skilled candidates that can identify and troubleshoot hardware and software issues. Taking ownership of issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, helping to maintain system functionality. Need the ability to resolve users problems and provide timely feedback to end users via email, over the phone or in person, support the roll-out of new applications, among other duties. Be willing to help out where needed and talk to users directly, as well as have good written communication. Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations. Please note that this not a remote position. Technical Support Responsibilities: Identifying hardware and software solutions. Assessing Issues and multiple was of troubleshooting. Diagnosing and repairing hardware / software errors. Understanding basic network functions. Installing and configuring Windows, Office and applications. Good communication skills to understand user problems quickly. Proficient with helpdesk systems - entering and closing support tickets. Technical tools through windows and 3rd party. Replacing or repairing necessary parts. Supporting the roll-out of new applications and computers. Organization skills and technical documentation. Managing multiple tasks/tickets at one time. Testing and evaluating new technologies. Qualifications Technical Support Requirements: Current or prior experience in tech support, desktop support, or a similar role. Technical certificate or working towards certifications in IT Proficiency in Windows OS and Office Applications Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.
    $47k-61k yearly est. 16d ago
  • Technical Support Analyst

    Merrimack College 4.0company rating

    Technical specialist job in Andover, MA

    This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a "can-do" attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Description: * Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. * Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. * Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. * Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. * Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. * Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. * Communicate technical issues and solutions clearly to non-technical users. * Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. * Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. * Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. * Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Position Qualifications: * Bachelor's Degree preferred * Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. * 1 - 3 years of experience in a technology environment, successfully serving customers * Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. * Customer service focus with ability to build trust and represent IT positively. * Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. * Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. * Ability to prioritize and execute tasks in a high-pressure environment. * Familiarity with AI tools for support workflows and troubleshooting. * Strong knowledge of Windows and Mac OS. * Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: * Resume * Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.
    $66k-85k yearly est. 60d+ ago
  • Sustainment Services Analyst

    Raytheon 4.6company rating

    Technical specialist job in Winchester, MA

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. We are seeking a Sustainment Service Analyst to join our Life Cycle Engineering team. Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Reliability System Safety and Supportability. As Sustainment Services Analyst, you'll be working with a cross-functional team supporting PATRIOT repair contracts for both ground and missile systems to ensure repairs are tracked, completed, and returned to the customer in accordance with the contract limitations. In this role you'll execute in a highly dynamic environment as each repair needs to be individually tracked. What You Will Do: Coordinate and collaborate with the repair performers, other project leads, program managers and cross functional areas including operations, supply chain, and finance to ensure the most current data is available for reporting to the customer. Tracking assets as they proceed through the repair process. Preparing correspondence/reports for internal and external collaboration and approval. Evaluating expenditures and schedules for repairs. Providing data for monthly contract deliverables, participating in program reviews, and other customer meetings. Qualifications You Must Have: Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field. Experience with logistics support, repair and return processes, and manufacturing. Preferred Qualifications: Detail orientated and demonstrated ability to effectively work in a team environment Self-initiative, strong written and oral communication skills Knowledge, understanding and application of logistics principles Patriot System product knowledge and or experience Experience in program planning, budgeting, and track to cost and schedule Proficiency with Microsoft Office products What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation assistance is available Learn More & Apply Now! This role is posted as ONSITE and is based in Andover, MA or El Paso TX Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $63k-83k yearly est. 21h ago
  • Help Desk Support Specialist

    Mevion 3.9company rating

    Technical specialist job in Littleton, MA

    The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.
    $88k-123k yearly est. Auto-Apply 60d+ ago
  • Help Desk Technician

    Keches Law Group Pc 3.9company rating

    Technical specialist job in Milton, MA

    Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers' compensation, personal injury, and medical malpractice. We are seeking an experienced IT support professional to serve as a key technical resource within the IT department, providing advanced end-user support and assisting with ongoing IT projects and initiatives. This is not a remote position and will require qualified candidates to commute to the Milton, MA office on a daily basis. Responsibilities Provide support for both routine and complex technical issues across all firm locations. Provide advanced technical support and guidance to internal and remote users. Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes. Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals. Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls. Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle management. Troubleshoot and support network-related issues including TCP/IP, DNS, DHCP, VPNs, and connectivity problems. Support and troubleshoot VoIP and telephony systems, including desk phones and softphones. Maintain and manage file shares, permissions, and access rights across the organization. Support video conferencing systems and meeting technologies (Microsoft Teams, Zoom, Yealink). Provide advanced troubleshooting for cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax). Partner with IT leadership on projects, system upgrades, migrations, and process improvements. Assist with IT security initiatives, including phishing mitigation, MFA enforcement, endpoint security, and compliance policies. Assist with training and knowledge sharing. Create, maintain, and improve IT documentation, SOPs, and knowledge base articles. Assist with asset management, inventory control, and vendor coordination as needed. Requirements Skills / Qualifications Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) 2-6+ years of experience in an IT support or help desk environment. Strong working knowledge of Windows 10/11, basic mac OS support, and enterprise endpoint management. Proven experience administering Microsoft 365, Active Directory, and Group Policy. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Experience supporting email systems, spam filtering, and email security best practices. Strong troubleshooting skills with the ability to diagnose and resolve complex issues independently. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users. Strong organizational skills and ability to manage multiple priorities in a fast-paced legal environment. Experience working in a professional services or legal environment is a plus. Ability to travel between office locations less than 20% of the time. Schedule On-site position Monday - Friday, 8:30 AM - 5:00 PM Full-time After the training period, one work-from-home day per week can be scheduled The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $60,000-$80,000 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role. Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms. The employee must occasionally lift or move office products and supplies up to 35 pounds. AAP/EEO Statement: Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. Keches Law Group complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
    $60k-80k yearly 9d ago
  • IT Support Specialist

    Connection 4.2company rating

    Technical specialist job in Waltham, MA

    Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a mulitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment. What's in It for You: * Competitive salary within a stable, full-time role. * Supportive, people-first company culture with the feel of a small, collaborative local team. * Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools. * Opportunities for deeper technical growth, cross-training, and advancement within IT. * No travel required: work is performed onsite during regular business hours for predictable work/life balance. Responsibilities * Act as an escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work. * Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution. * Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up. * Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting. * Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment. * Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes. * Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues. * Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management. * Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions). * Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards. * Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides. * Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience. Requirements * 3+ years of IT Help Desk or Desktop Support experience in a similar environment. * Proficiency with Microsoft 365 and Active Directory administration. * Experience working with ticketing systems (AWS/Azure experience preferred). * Strong software and hardware troubleshooting skills. * Excellent communication skills-you can explain tech clearly to non-technical users. * A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs. when needed. * A commitment to reliability, responsiveness, and teamwork.
    $32k-45k yearly est. 58d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical specialist job in Providence, RI

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $26k-35k yearly est. 40d ago
  • Sustainment Services Analyst

    Raytheon 4.6company rating

    Technical specialist job in Tewksbury, MA

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. We are seeking a Sustainment Service Analyst to join our Life Cycle Engineering team. Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Reliability System Safety and Supportability. As Sustainment Services Analyst, you'll be working with a cross-functional team supporting PATRIOT repair contracts for both ground and missile systems to ensure repairs are tracked, completed, and returned to the customer in accordance with the contract limitations. In this role you'll execute in a highly dynamic environment as each repair needs to be individually tracked. What You Will Do: Coordinate and collaborate with the repair performers, other project leads, program managers and cross functional areas including operations, supply chain, and finance to ensure the most current data is available for reporting to the customer. Tracking assets as they proceed through the repair process. Preparing correspondence/reports for internal and external collaboration and approval. Evaluating expenditures and schedules for repairs. Providing data for monthly contract deliverables, participating in program reviews, and other customer meetings. Qualifications You Must Have: Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field. Experience with logistics support, repair and return processes, and manufacturing. Preferred Qualifications: Detail orientated and demonstrated ability to effectively work in a team environment Self-initiative, strong written and oral communication skills Knowledge, understanding and application of logistics principles Patriot System product knowledge and or experience Experience in program planning, budgeting, and track to cost and schedule Proficiency with Microsoft Office products What We Offer: Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation assistance is available Learn More & Apply Now! This role is posted as ONSITE and is based in Andover, MA or El Paso TX Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $63k-82k yearly est. 21h ago

Learn more about technical specialist jobs

How much does a technical specialist earn in Worcester, MA?

The average technical specialist in Worcester, MA earns between $64,000 and $129,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.

Average technical specialist salary in Worcester, MA

$91,000
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