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Technical support specialist jobs in Appleton, WI

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  • EDI Support Analyst

    RiVi Consulting Group L.L.C

    Technical support specialist job in Green Bay, WI

    We are seeking an EDI Support Analyst with experience in Cleo EDI. In this role you will be responsible for troubleshooting Data, Mapping issues in the EDI processes and maintaining Cleo EDI. Essential Functions ● Design, develop, customize, integrate, test, implement, administer and support the complete Cleo suite to meet the rapidly growing company need ● Create, test, and maintain EDI maps ● Troubleshoot data issues, mapping, and business processes ● Identify, design, implement, and test EDI processes related to Cleo EDI ● Coordinate with internal and external customers to meet requirements ● Write or update program documentation, operations documentation, and user guides ● Create test cases and assist EDI developers & business to thoroughly test new development work including repeating the test cycle until all test results are satisfactory ● Gather and document detailed requirements for business needs and collaborate with others to determine moderately complex functional and/or solution designs ● Demonstrate a detailed understanding and execution of the software development lifecycle ● Identify interdependencies in programs ● Identify more advanced test scenarios and adequately test customizations and configurations ● Demonstrate quality and effectiveness in work documentation and organization ● Responsible for planning small/medium-sized projects or tasks ● Make substantial contributions to determining the feasibility of goals/objectives ● Provide reliable solutions to a variety of problems using sound problem-solving techniques including the ability to find the root cause and corrective action for given problems ● Demonstrate proficient use and knowledge of established standards and procedures ● Consistently demonstrate quality and effectiveness in work documentation and organization ● Understand change is important and adapt well ● Professionally approach situations in which conflict is present
    $46k-79k yearly est. 2d ago
  • Computer Field Tech Position-Green Bay WI

    BC Tech Pro 4.2company rating

    Technical support specialist job in Green Bay, WI

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • IT Support Analyst

    General Beverage Sales Co 3.9company rating

    Technical support specialist job in Oshkosh, WI

    Full-time Description General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn. This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. GB offers an amazing benefits package to include Health, Dental, Vision, and Life Ins. We also offer 401K with company match and profit sharing, along with a too good to believe vacation/sick time package. Apply now, we cannot wait to talk with you! Requirements · Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. · Up to two (2) years providing technical assistance and troubleshooting support. · Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems. · Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures. · Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions. · Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. · Familiarity with IT service management (ITSM) tools and ticketing systems. · Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus. · Ability to accept responsibility and account for their actions. · Must possess a valid driver's license. · Ability to pass pre-employment drug screen. Salary Description $40,000 to $50,000
    $40k-50k yearly 60d+ ago
  • IT Support Specialist II

    Heartland Business Systems 4.1company rating

    Technical support specialist job in Little Chute, WI

    The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma CompTIA A+ or similar certifications Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator Equal Opportunity Employer - Including Disabled and Veterans #HBS
    $31k-60k yearly est. 44d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support specialist job in Green Bay, WI

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $36k-52k yearly est. 60d+ ago
  • On-Call IT Field Technician -Appleton, WI-NOW

    Geeks On Site 3.1company rating

    Technical support specialist job in Appleton, WI

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • IT Plant Support Analyst

    Teksystems 4.4company rating

    Technical support specialist job in Green Bay, WI

    IT Plant Support Analyst - Green Bay, WI Top Skills You'll Bring: + Expert troubleshooting for hardware, software, and mobile devices + Active Directory administration + SCCM/Intune for MDM and PC imaging + Basic network support (IP addressing, VLANs) + Exceptional customer service and communication skills Nice-to-Have Skills: + Deployment experience + Mac support + Ticketing systems + Cisco switches + Printer support About the Role As an IT Plant Support Analyst, you'll be the go-to technical resource for both plant operations and corporate offices, ensuring IT systems run smoothly and meet performance standards. This is a hands-on role in a dynamic environment where no two days are the same. What You'll Do: + Provide break/fix support for hardware, phones, and network-connected equipment + Coordinate and set up executive meetings (conference room tech, Yealink systems) + Manage tickets, walk-ins, and vendor relationships + Perform audits (printers, conference rooms) and manage inventory + Support imaging, Autopilot, and Intune testing + Travel between Green Bay and De Pere sites (must have own vehicle) + Work comfortably on ladders and scissor lifts in a manufacturing setting Schedule: + Hours: 7 AM - 4 PM, first shift + Onsite: 100% onsite with occasional remote on-call support + Contract: 6 months with potential extension (previous contractor stayed 18 months) Qualifications: + 2-3 years of IT support experience (manufacturing environment preferred) + Strong critical thinking and problem-solving skills + Ability to work independently and adapt to changing priorities + Excellent time management and resourcefulness + Familiarity with service management tools and documentation best practices Why You'll Love This Role (EVP): + High-visibility position supporting executives and plant operations + Exposure to global IT projects and cross-functional collaboration + Long-term contract potential with a reputable organization + A dynamic environment with new challenges daily-perfect for problem-solvers Work Environment: + 100% onsite between Green Bay and De Pere locations + Manufacturing setting-must be comfortable with physical tasks + Professional, customer-facing role requiring polished communication + Collaborative team with autonomy in day-to-day tasks Business Impact: Your work ensures business continuity by minimizing downtime and enabling seamless communication during critical meetings. This role is essential for keeping operations running smoothly. Job Type & Location This is a Contract position based out of Green Bay, WI. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Green Bay,WI. Application Deadline This position is anticipated to close on Dec 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $20-25 hourly 11d ago
  • IT Support Specialist

    Badger Liquor 3.9company rating

    Technical support specialist job in Fond du Lac, WI

    We're Hiring: IT Support Specialist In-Office | Monday-Thursday, 10:30am-9:00pm Family-Owned Company | Wisconsin-Based | Career-Growth Opportunity Do you love solving tech puzzles, helping people, and being the hero when “turning it off and on again” just won't cut it? We're looking for an IT Support Specialist to join our fun, fast-paced, and down-to-earth team. If you have a passion for technology, a knack for troubleshooting, and a love for helping people, we want to hear from you! What You'll Do You'll be the go-to person for keeping our tech running smoothly and our people connected. From resetting passwords to setting up new workstations to giving remote offices a hand-you'll make the magic happen. Your mission includes: Supporting desktops, laptops, printers, phones, and AV equipment Troubleshooting Microsoft Office, Teams, Citrix, and our in-house systems Onboarding new hires and setting them up for success Documenting issues and resolutions like a pro Keeping our tech secure and our processes compliant Traveling to support remote locations (yes, some road-trip vibes included!) What You Bring to the Team A friendly, “how can I help?” attitude Strong problem-solving chops and a curious mind The ability to juggle multiple tasks without dropping the ball A desire to learn and grow in your IT career Confidence to take ownership and see things through Bonus points if you have: A 2-year technical degree or equivalent experience 1-3 years of help desk or IT support experience A solid grasp of Windows OS, Office Suite, and basic networking Why You'll Love It Here Work-life balance: 3-day weekends, every week! Incredible team: You'll support a tight-knit, supportive group that truly appreciates your work Wisconsin values: We're friendly, hardworking, and grounded Family-owned: You're not just a number-you're part of the family Career growth: Start here, grow here. We invest in our people Ready to turn your tech skills into an awesome career? Apply now and bring your talents to a company where your work truly matters-and where there's never a dull moment in IT!
    $35k-67k yearly est. 9d ago
  • B-Level Technician

    Gunderson Inc. 4.4company rating

    Technical support specialist job in Menasha, WI

    Gunderson Uniform and Linen is a leader in providing high-quality uniform and linen services. We are committed to delivering exceptional service and are looking to expand our team with a dedicated Industrial Maintenance Technician. Whether you're an experienced technician or someone looking to start a career in industrial maintenance, we offer hands-on training and opportunities for growth within our company. As an Industrial Maintenance Technician, you will play a crucial role in ensuring the seamless operation of our manufacturing equipment and facilities. You will work with a team of professionals to perform preventive maintenance, troubleshooting, and repairs on a variety of industrial machines and systems. Gunderson Uniform and Linen is willing to train motivated individuals, and we offer a supportive environment where you can build your skills and knowledge. Responsibilities: Perform routine maintenance, troubleshooting, and repair of industrial machinery and equipment. Conduct inspections to identify potential issues and perform preventive maintenance. Respond to equipment breakdowns, minimizing downtime and maintaining productivity. Assist with installing and upgrading machinery as needed. Maintain accurate maintenance records and logs. Ensure compliance with safety standards and practices. Collaborate with other team members to improve operations and efficiency. Requirements: Qualifications: No prior experience required we provide full training. Basic mechanical, electrical, and troubleshooting knowledge is a plus, but not necessary. Ability to work in a fast-paced, hands-on environment. Strong attention to detail and problem-solving skills. A positive attitude, strong work ethic, and a willingness to learn. Good communication and teamwork skills. Ability to work flexible hours and shifts as needed. #PM25 Compensation details: 25-35 Hourly Wage PI76b9948b4a27-31181-38789118
    $36k-47k yearly est. 7d ago
  • IT Operations Specialist

    Shoptikal, LLC

    Technical support specialist job in Green Bay, WI

    - Green Bay, WI. Responsible for addressing technology-related issues from internal customers. Install, support, and maintain the operation of PCs, peripherals, and applications for all end users in Fielmann USA corporate offices and remotely for all stores. DUTIES AND RESPONSIBILITIES: TECHNICAL SUPPORT OPERATIONS • Provide technical support for hardware or software to internal and external customers • Learn and teach all hardware operations and software packages • Solve problems directly or forward on to a teammate who can resolve. Opportunities include password resets, new hire setup, register errors, hardware issues, simple software or operating system issues, and scanner errors • Utilize help desk software that provides the means to document issues with all information pertinent to resolution and why the incident was closed. Track the problem until it is resolved • Follow defined processes for setting up new systems • Provide leadership with information regarding support activities • Follow up with internal and external customers to ensure issue resolution as assigned by leadership (quality surveys, etc.) • Be the customer advocate and strive to ensure customers have the best possible experience using our technology, tools, and support services • Maintain a clear understanding of Fielmann USA goals and practice proper policies and procedures • Perform additional tasks as assigned by manager and/or senior leadership MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • Bachelor's degree in computer science, information technology, business administration or related field. An alternative degree with equivalent education, experience, and training may be considered • 3+ years demonstrated help desk experience • Strong working knowledge of Windows 11 desktop administration, maintenance, and troubleshooting • Experience with help desk support systems, Microsoft SCCM Server, and project management • Knowledge of internet browsers, proxies, and anti-virus/malware products • A+ and N+ Certifications as well as additional MCP Certifications are highly desirable • Experience with desktop firewall and client VPN software is a plus • Excellent phone manners and customer service skills • Strong interpersonal relationship skills • Ability to maintain strict confidentiality • Ability to work independently for extended periods of time • Strong written and verbal communication skills • Strong analytical and problem-solving skills • Able to prioritize work and manage multiple activities simultaneously • Proficiency in Microsoft Office Suite of programs ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Able to participate in on-call rotation for system issues and questions that occur outside of normal business hours • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Able to read and write at a high school graduate level • Able to lift 10 to 20 pounds • Able to view/read computer screen for extended periods of time • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
    $69k-96k yearly est. Auto-Apply 22d ago
  • IT Technician

    BDP Management 4.5company rating

    Technical support specialist job in Neenah, WI

    Job Description: Assist our IT team in generally maintaining proper department operation, delivery of reliable and consistent services, and achievement of goals in the areas of Member Experience, Security, and Departmental and Business Efficiencies as directed. Responsibilities: Troubleshoot basic PC, software, hardware, application, VoIP, and printer issues Monitor, assign, and respond to tickets in the help desk platform in a timely manner Assist with on-site installation and setup of pre-sale locations, new locations, and remodeled locations Travel to various Planet Fitness locations to assess and correct any IT-related problems Working with retail Staff over the phone to diagnose and correct IT-related problems Use of remote support software to diagnose and correct IT-related problems Additional support to the IT and operations departments as requested and necessary Qualifications: Ability to travel up to 10-20% across 10+ states, your own vehicle will be needed for nearby travel (mileage will be paid). Airfare, lodging, and per diem provided when travelling greater distances Associate level education in a related field and/or comparable experience is required Solid general troubleshooting skills. You will be expected to correct many non-documented technical issues across many technologies (standalone workstations, guest Wi-Fi services, in-club media equipment, CCTV equipment, TVs and related services, etc.) Must have a firm understanding of proper TCP/IP network maintenance and operation including port forwarding, firewall management, vulnerability mitigation, Wi-Fi integration, and configuration of WAN connections using static IP addresses. Any relevant certifications are a definite plus Familiarity with Linux and/or Apple OS would be beneficial but not a requirement Excellent interpersonal skills are a must. We work closely with all in-office staff and frequently need to communicate with frontline Staff to troubleshoot problems
    $33k-62k yearly est. 15d ago
  • Desktop System Administrator

    OG 4.5company rating

    Technical support specialist job in Neenah, WI

    Outlook Group is currently looking for a Desktop System Administrator to join our IT team. Outlook Group is an innovative manufacturer of labels, folding cartons, flexible packaging and contract packaging in Neenah, WI. We deliver time to our customers with consistent, high quality packaging products and services that make it easy to do business with us and give our customers time back in their day. **This position will be located onsite at our facility in Neenah, WI** Responsibilities: Manage the acquisition, setup, deployment and support for desktop and work center hardware (computers, laptops, printers) for all employees. Consult with users to determine hardware and software functional specifications. Coordinate, purchase and install desktop software (operating systems, Microsoft Office, custom applications and business support software). Maintain system inventory of desktop hardware assets. Provide help desk support in the following areas: desktop hardware, software, basic network connectivity and phones (including user orientation and training as needed). Troubleshoot and resolve problems with existing technology solutions in a timely fashion. Collaborate with business personnel and information technology team members. Maintain Active Directory, Exchange and Microsoft 365. Leverage Endpoint Central to keep servers and workstations current with critical monthly system patches/updates. Monitor system performance and availability using available tools to ensure best uptime availability. Manage vendor relations, working together on hardware and software purchases and issues that affect systems and/or availability. Partner with network administrator to maintain a secure network (antivirus, phishing tests, cybersecurity training, user awareness). Leverage, maintain and author technical documentation. Additional responsibilities may include: Partner with network administrator to service and maintain network, storage and system backups. Provide support for Outlook Group software (custom applications, SharePoint, ERP). Conduct research into current and emerging technologies to solve business needs. Qualifications: Bachelor's or associate's degree (in related field) preferred Minimum 3 years desktop support experience (ideally in manufacturing) Experience with Windows desktop and server software Experience with Exchange Hybrid, Active Directory, Microsoft 365 and VMWare Experience providing user support for Microsoft Office 365 Apps and other software products Ability to independently perform installation, configuration and system maintenance Driven to proactively problem solve windows desktop hardware and software issues Service oriented and effectively communicates with internal business customers What we offer you: Medical, Dental, Vision, Life and Disability Insurance 401K with company match PTO Education reimbursement Career development If this sounds like the opportunity you've been looking for, apply today!
    $56k-70k yearly est. 48d ago
  • Client Support Specialist

    Christian Family Solutions 3.3company rating

    Technical support specialist job in Appleton, WI

    Christian Family Solutions is a faith-based, religious organization committed to our mission: healing and helping people in need through the ministry of Jesus Christ. As more and more people seek help with difficult issues, we want to be the counseling resource they turn to for hope, healing, and peace. We are seeking a full-time Client Support Specialist to serve as the welcoming first point of contact for clients. This in-person position is based at our Appleton, WI clinic and follows a schedule of Monday - Thursday, 7:30am-4:30pm, and Friday, 8:00am-12:00pm. The selected candidate will be eligible for Christian Family Solutions' comprehensive benefits package, which includes health, dental, and vision insurance; short- and long-term disability; life insurance; a 401(k) plan with employer match; and paid time off (PTO). What you will be doing: You'll be the welcoming face of our organization - helping clients feel comfortable and supported from their first interaction. As a Client Support Specialist, you will manage incoming calls, direct inquiries, and provide accurate information to clients and staff. You'll coordinate appointment scheduling and maintain accurate records in our scheduling system. This person will ensure smooth daily operations by supporting clinicians with general office tasks and sharing tasks with the entire Support Team through virtual communication channels. The ideal candidate will be organized, dependable, and passionate about providing excellent customer service in a team-oriented, ministry-focused environment. Why work for Christian Family Solutions? At Christian Family Solutions, you have the opportunity to work with a well-trained and equipped team who are able to safely navigate their way through the mental health field. You will receive on-the-job training to ensure that you, too, are well-trained and equipped for this role. If you are motivated to assist clients in a comfortable, supportive, and Christ-centered atmosphere with a strong Christian Mission and Core Values, we want you to be a part of our team. Requirements High School diploma or equivalent. Bachelor's degree in a Social Services or Human Services field desired. Willingness to support the mission of Christian Family Solutions. Active member of a WELS or ELS or confessional Lutheran Church preferred. Minimum of two years' experience in a receptionist/administrative related role preferred (preferably in a Human Services, Mental Health, or Medical setting). Strong communication and interpersonal skills with the ability to act as a resource for clients, provide customer service in a courteous manner, and work effectively with diverse groups of people at various levels within the organization. Good organizational and time management skills required to complete work in a timely and efficient basis. Proficiency with Microsoft Office. Demonstrated prior experience and advanced proficiency with electronic recordkeeping software (EMR). A high degree of responsibility to maintain confidentiality in all matters of the division. Motivated to be part of our Christ-centered atmosphere with a willingness to support our strong Christian Mission and Core Values
    $32k-39k yearly est. 60d+ ago
  • Tech support

    Global Channel Management

    Technical support specialist job in Neenah, WI

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Key responsibilities include: Educate clients regarding equipment and services Provide direction for assistance Qualify and process new sales Opportunities Process Service Requests for equipment repair High school diploma or equivalent. Exhibit proficiency in e-mail and Internet. Proven organizational skills. Strong track record in the area of client service. Flexible to work anytime between the hours of 7AM-7PM Mon-Fri Skills Cisco/CompTIA/Microsoft Certification or equivalent Computer Science Degree preferred Call Center experience preferred. High school diploma or equivalent. Bilingual: French/French Canadian preferred Additional Information $13/hr 3 months
    $13 hourly 6h ago
  • IT Operations Intern(Green Bay, WI)

    Nsight 4.0company rating

    Technical support specialist job in Green Bay, WI

    The IT Operations Intern is responsible for supporting the IT Operations department, primarily working with the Desktop Support team under the Senior IT Technical Support Manager. The role involves a variety of tasks, including installing, troubleshooting, and repairing computer hardware and software, assisting with network gear and physical security systems, and supporting Cellcom's Summer Celebration Events by managing IT equipment. Interns will gain hands-on experience with multiple IT teams, making it an excellent opportunity for students pursuing an IT degree who have experience working in LAN/WAN environments and basic software installation skills. Responsibilities & Duties: * Install, troubleshoot, repair, and dispose of computer hardware and software. * Assist in replacing network gear, wiring, and physical security systems like cameras and card access systems. * Support the set up, maintenance, and take down of IT equipment for Cellcom's Summer Celebration Events. * Provide customer service by resolving help desk requests and keeping users informed of progress. * Train users on technology best practices and perform additional related duties as assigned. * Other duties as assigned Requirements: * High school diploma or equivalent; pursuing an Associate's or Bachelor's degree in an IT-related field. * Practical experience working in a LAN/WAN environment is desirable. * Experience installing and removing software on desktop or laptop computers. * Must be 18 years or older with a valid driver's license and a good driving record. * Strong customer service skills with the ability to handle complaints and troubleshoot IT issues. This role is ideal for students pursuing an IT degree who have basic experience in LAN/WAN environments, software installation, and are eager to gain hands-on experience in IT operations.
    $33k-41k yearly est. 60d+ ago
  • Crisis Support Specialist

    Rawhide Youth Services 3.3company rating

    Technical support specialist job in New London, WI

    Job Details New London, WI Full TimeDescription Job Purpose: Supports the Rawhide Residential Youth Services by responding to, and effectively managing emergency safety interventions; verbally de-escalating youth; stabilizing emotionally dysregulated residents; initiating, facilitating, participating in incident reviews; developing emergency safety plans and interventions; promoting professional development of staff teams to create and sustain a therapeutic culture that recognizes and values progress toward treatment goals and strategies. Essential Job Functions: Carries out residential emergency safety plans and works alongside direct care staff to build knowledge to effectively care for dysregulated youth. Initiate, facilitate, and participate in incident reviews. Responds to and effectively manages emergency safety interventions by verbally deescalating and physically stabilizing emotionally dysregulated residents. Adhere to interventions, strategies and programs to help youth self-regulate emotions/behavior. Collaborates with all teams involved in individual treatment plans and fosters professional development of colleagues Completes and ensures accurate documentation to remain in compliance with licensing requirements Qualifications Job Qualifications: Be at least 21 years old Bachelor's degree required, Master's degree preferred 4+ years relevant experience Valid driver's license with insurable driving record Exercises critical thinking, judgment and discernment Ability to identify and respond to crisis situations Ability to lift 50 pounds and stand for long periods of time Physically able to meet the demands of the position, including providing therapeutic physical restraints Benefit Overview: Competitive Pay Medical, Dental & Vision Insurance Competitive 401k plan 10 paid Holidays PTO, VTO, Wellness Day, & Floating Holiday 5 Weeks Paid Sabbatical Leave Onsite Café (New London) Tuition Reimbursement Nature Trails/Waterfront on 700+ acres (New London) Onsite Fitness Center and Gymnasium Employee Assistance Program (EAP) Jury Duty Leave Bereavement Leave Paid Benefits for Birth or Adoption
    $32k-47k yearly est. 60d+ ago
  • Intern - IT Touchpoint (f/m/d)

    Deutsche Borse Group

    Technical support specialist job in Luxemburg, WI

    Your career at Deutsche Börse Group Your area of work: As an intern - IT Touchpoint (f/m/d) you will support the team in the Corporate IT Cloud Operations department. Your responsibilities: * Assist with the handout and return of hardware (such as laptops, tablets, and mobile phones), including helping users with device setup * Gain interesting insights in Involvement in IT projects and initiatives, and the implementation of new technologies or processes. * Help analyse and evaluate incident information and resolutions accurately, supporting the documentation process for IT issues * Support the team by providing onsite support to users by helping resolve technical issues with hardware and software, ensuring immediate hands-on assistance * Gain insights in strong communication and interpersonal skills by interacting directly with end users, including VIPs and executives, and ensuring a positive user experience Your profile: * You are enrolled in a Bachelor/Master's Degree program with a recognized institution focusing on Computer Science or Engineering and can provide an internship agreement OR have graduated with a Bachelor's degree or similar for no more than 6 months * Ideally, you have already gained first practical experience in the context of internships (e.g. experience abroad, internships) in the IT Support area * Strong analytical and problem-solving skills * Demonstrate flexibility * Team player with good communication skills * You have good knowledge in Windows 11, MS-Office applications, SAP and other Microsoft products * You are fluent in written and spoken English. French would be considered as an asset
    $30k-40k yearly est. 17d ago
  • IT Support Specialist II

    Heartland Business Systems, LLC 4.1company rating

    Technical support specialist job in Little Chute, WI

    Job DescriptionDescription: The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements: Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma CompTIA A+ or similar certifications Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator Equal Opportunity Employer - Including Disabled and Veterans #HBS
    $31k-60k yearly est. 13d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support specialist job in Green Bay, WI

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 6h ago
  • On-Call IT Field Technician - Milwaukee, WI -Hiring NOW

    Geeks On Site 3.1company rating

    Technical support specialist job in Plymouth, WI

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $30k-43k yearly est. 19d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Appleton, WI?

The average technical support specialist in Appleton, WI earns between $28,000 and $78,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Appleton, WI

$47,000

What are the biggest employers of Technical Support Specialists in Appleton, WI?

The biggest employers of Technical Support Specialists in Appleton, WI are:
  1. Heartland Business Systems
  2. J. J. Keller & Associates
  3. Dental Associates
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