Technical support specialist jobs in Webster, NY

SummaryWe are seeking a motivated and technically curious Technical Support Specialist (Wireless) to join our CIC Wireless Technical Support team in Rochester, NY. This position provides Level 2 post-sales technical support for GE Vernova's wireless communications portfolio. The successful candidate will be responsible for providing technical support and maintenance for our wireless and wired network infrastructure product lines, including 5G, Fiberoptic, and LTE technologies. This role requires a deep understanding of network systems, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment. This role acts as the technical bridge between Level 1 customer care and senior Level 3 engineering experts. The successful candidate will help resolve customer issues, replicate field problems in lab environments, and contribute to process improvements across the NAM support organization. Functions with some autonomy but guided by established policies or review of end results.Job Description Essential Responsibilities: Provide ongoing technical support and case management daily through phone, email, and other forms of communication. Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome Facilitate the Return Material Authorization (RMA) process by validating reported failure symptoms and liaising with repair operations. Track, update, and maintain accurate RMA status records throughout the repair cycle. Collaborate with the Service Repair Organization to ensure customer satisfaction and review repair reports prior to customer release. Troubleshoot hardware, firmware and software issues reported by customers; identify root causes through system logs, configuration review, and test replication. Configure, test, and validate RF and IP-based network setups including routing, VPNs, VLANs, NAT, and basic QoS settings. Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation. Assist with firmware upgrades, device provisioning, and remote network diagnostics to restore customer operations quickly. Document troubleshooting findings and contribute to knowledge base articles, FAQs, and training material for internal and external teams. Participate in process improvement and KPI reporting activities, ensuring timely, accurate, and professional case management. Maintain a high standard of customer communication, setting clear expectations and providing regular status updates. Flexible to work on-call, after hours support or modified hours of work to support customer. Required Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical discipline (or equivalent technical experience). Minimum 1-2 years of experience in technical support, field service, or network operations with RF, wireless, or IP networking systems. Working knowledge of network fundamentals: IP addressing, subnetting, routing, switching, VPN, and firewall concepts. Familiarity with diagnostic tools such as Wireshark, ping/traceroute, or terminal-based interfaces. Strong written and verbal communication skills in English with a focus on customer clarity and professionalism. Ability and willingness to travel up to 15% for customer meetings, training, and internal collaboration. Desired Characteristics Hands-on experience with industrial or utility-grade wireless products (UHF/VHF, cellular, or unlicensed bands). Basic understanding of 4G LTE architecture (EPC, RAN, SIM provisioning). Knowledge of cybersecurity basics: encryption, authentication, and certificate management Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $72,400.00 and $108,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on November 19, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

We are hiring for an Online Payroll Tech Support Specialist! In this full-time opportunity, you'll enter required client employee payroll information or personal employee information into database so clients can process their payroll. To be considered for this position, please have a HS Diploma and a minimum of 2-years experience in an office setting. Does this describe you? Apply today! Position Details: Full time, contract M-F schedule days Processes orders for the Online Services Provides inbound and outbound customer service Researches and resolves complex client or field issues Maintains and updates all client information in all systems Maintains a high level of customer service and client retention Competitive hourly rate

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

$2000 Sign On Bonus available Provides clinical and administrative oversight to behavior support services as assigned. Provides direct behavior support for caseload as assigned. Offers recommendations and positive approaches to assigned staff which will assist them with the development of behavioral intervention programs, behavior support plans and the individual development of new skills. Supports the department and Director through coverage as assigned during absences and/or position vacancies. Minimum Education & Experience * Must be eligible to meet requirements of OPWDD 633.16 regulations to satisfy Level 1 Behavior Intervention Specialist status: Master's Degree in clinical or treatment field of psychology, social work, school psychology, applied behavior analysis, NYS license in Mental Health Counseling, National Board certification in behavior analysis (BCBA) or a NYS license as a Behavior Analyst (LBA). * Must have at least 2 years of experience working directly with individuals with developmental disabilities, including the development, implementation, and monitoring of behavior support plans and/or providing supervision and training to others in the implementation of behavior support. Supervisory experience preferred. Licensure/Certification * Must have access to timely and reliable transportation to transport self to multiple sites. * Ability to become SCIP-R Certified and able to perform all aspects of SCIP-R. * Must obtain and maintain certification as a SCIP-R instructor, providing training agency-wide as assigned.

The Technology Support Specialists primary focus is to support and maintain FLCC end user technology such as desktops laptops tablets printers and classroom technology for students faculty and support staff The Technology Support Specialist will work as a member of a team of support specialists responding to IT Helpdesk Tickets relating to end user technology The Technology Support Specialist will carry out system replacements based on the life cycle replacement schedules andor as needed FLCC is committed to diversity equity and inclusion and strives to provide an environment that embodies these principles We strive to attract talented personnel from diverse backgrounds and traditions particularly of race and ethnicity gender gender identity sexual orientation nationality culture religion worldview and physical and mental abilities As such applicants from historically under represented groups are highly encouraged to apply Qualifications Educational Background Associates degree in an IT related field is required Bachelors degree preferred Experience 1 to 2 years experience supporting a technology rich and diverse environment Experience and knowledge of one or both of Microsoft andor Apple applications and operating systems required Experience in a managed device environment preferred Special Skills Preferred qualifications include experience managing both Apple and Windows devices as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx Zoom Teams and other similar platforms used in educational settings A basic understanding of networking concepts including Wi Fi LAN and VPN is also preferred Experience with IT in a Higher Education setting strongly preferred A commitment to ongoing professional development and staying up to date with emerging technologies is highly valued Additionally the ability to handle multiple priorities in a fast paced environment is essential Essential Functions Demonstrates a customer focused attitude with strong attention to detail ensuring timely effective resolution of issues Applies excellent analytical and diagnostic skills to resolve issues quickly and escalate when necessary collaborating with the IT team to ensure issues are fully resolved Designs and configures desktop software setups plans system upgrades and ensures proper configuration for both employee and student desktop and laptop systems Provides end user support for all technology related needs Uses device management tools eg JAMF SCCM InTune to ensure all devices are properly installed with required software for enterprise and instructional purposes Troubleshoots and resolves issues with classroom technology including document cameras instructor PCs SmartBoards flat panel TVs projectors Hyflex camerasmics PowerPoint sharing and clickers Supports the FLCC student laptoptablet loaner program by assisting students coordinating with the Helpdesk Specialist to track inventory and ensuring devices are properly distributed and returned as part of College programs Ensures all technology is accounted for in the FLCC Inventory and asset tracking system updating inventory according to the colleges lifecycle replacement plan Uses scripting tools to automate daily tasks where applicable Assists faculty in utilizing instructional technology and classroom learning tools such as VRAR Poll Everywhere Hyflex systems and collaboration tool recordings Follows best practices to safeguard college owned devices from cyber threats Investigates complex issues collaborates with IT staff from other SUNY institutions and evaluates potential solutions to design effective and proven strategies Supervises student interns providing guidance and support Utilizes the Helpdesk Ticketing system working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket Demonstrates flexibility in work schedule and locations as needed Physical Requirements In accordance with the Americans with Disabilities Act this job description contains only qualifications that are required with or without a reasonable accommodation Capable of using a computer for extended periods Frequently travels to different areas of the building and bends to assist with equipmentsetup Able to lift up to 20 pounds to assist with various office tasks Able to communicate ideas and information clearly so others can understand ensuring accurate exchange of information in all situations Benefits and salary range Competitive starting salary in the range of 48847 to 51289 and is commensurate with qualifications NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave 12 sick days and 135 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance 4 year institutions Special Notes Visa sponsorship is not available for this position If you currently need sponsorship or will need it in the future to maintain employment authorization you do not meet eligibility requirements Application Instructions Applicants interested in applying MUST submit the following documents via online ResumeCv Cover letter Applications will only be accepted online Finger Lakes Community College does not discriminate against any employee applicant for employment student or applicant for admission based on an individuals race color national origin religion creed age disability sex gender identification gender expression sexual orientation familial status pregnancy predisposing genetic characteristics military status veteran status domestic violence victim status criminal conviction or any other category protected by law The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education

Full-time Description Job Title: Business Systems Support Specialist Reports To: Operations Systems Manager Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace. About the Role: We're looking for a highly organized, solutions-oriented Business Systems Support Specialist who has experience working with API linking between applications, AI tools and customs GPTs. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow - we want to hear from you. Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You'll be willing to learn and research background information and whatever the project at hand is. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems - especially in a business that's scaling fast. What You'll Do: Support the implementation of new systems (e.g., CRM, ERP) by assisting with data entry, testing, and assisting end users. This extends to all process areas. Collect and organize existing data and/or information to streamline new project initiatives. Understand current business processes and be comfortable with learning about continuous improvement principles. Coordinate meetings, track action items, and maintain project documentation. Assist in the development and deployment of internal applications and workflow tools. Assist in internal system integrations and API management. Monitor and troubleshoot existing system performance. Document processes and workflows involving internal systems. Work with different departments to translate their needs into technical specifications. What We're Looking For: A strong sense of ownership and pride in seeing things through. Attention to detail, especially when it comes to products, deadlines, and upper management requests. A self-starter with a bias for action - you don't wait to be told what to do. Excellent communication skills - clear, respectful, and proactive. Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots - or eagerness to learn fast). Technically sound in Python and JavaScript. Experience with SAP, Salesforce and similar platforms. Experience in using AI to push improvements. Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily. A team player who genuinely wants to help build better systems and take the company to the next level. 5+ years of experience in a related role. Bachelor's Degree in Computer Science, Information Systems, or Business Administration or related field required. What We Offer: Competitive salary: $80,000-$87,000 per year. Health insurance, PTO, and professional development opportunities. A mission-driven, inclusive workplace with growth opportunities. Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >75% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. This position requires traveling to both Long Island City, NY and Bronx, NY facilities. Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at *****************. Salary Description $80,000-$87,000

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Overview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week) Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months) The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training

The Lyons National Bank has a Full Time opening for a Deposit Operations Help Desk Specialist at our Operations Center, Geneva NY. This available call center position will be responsible for performing a variety of duties to support the customer service function of the bank. This individual will be a critical player working closely with other departments within in the bank to resolve customer issues. The ideal candidate will possess interpersonal relations and communication skills at a level to provide customers with service that exceeds their expectation during each and every encounter. This position requires a high school diploma or equivalent, with an emphasis in business curriculum, and preferably one year related experience. The pay range for this position is $19.00 to $26.60 per hour, depending on experience and qualifications. (Range may be adjusted for applicants with significant experience.) The Lyons National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

The IT Support Specialist/Network Administrator is responsible for the maintenance and installation of all IT systems at CCOR. This includes regular updates of systems and installation of upgrades to current systems. This position is also responsible for the administration, support, and maintenance of company issued equipment for our clients and employees. Responsibilities: Maintain all computer and network systems including the maintenance of current software and installation of new software or systems. Handle and assist with problem solving any issues reported by users. Repair technology systems when necessary. Maintain accurate documentation of current systems. Research and evaluate new systems for purchase on an ongoing basis. Research and evaluate software for company utility on an ongoing basis. Support and maintain company issued equipment in the field. Increase technological efficiencies for the agency on an ongoing basis. Report any concerns or issues as discovered in the field to the appropriate department. Provide training on credential and system orientation for new hires (internal & external employees). Perform other duties as assigned. Responsible To: Director of Human Resources Pay: $25 per hour Position Requirements: Minimum Associate s Degree required. Two (2) years of experience in IT support or degree equivalent. Excellent time management skills. Ability to work independently. Excellent communications and customer service skills. Ability to prioritize tasks and projects. Ability to problem solve complex situations. Ability to relate to diverse and multicultural populations. Appearance is professional and complies with agency dress code. Ability to lift up to 25 pounds and to sit, stand, bend, stoop, kneel, pull, climb, reach, and perform repetitive movements of the upper extremities. Pass a physical examination and immunization requirements after being offered employment and complete a health assessment annually, thereafter. Possess a current, valid New York State driver s license and a reliable vehicle. Completion of CCOR's orientation program.

Technology/Information Technology Support Technician II Additional Information: Show/Hide TITLE: INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II MINIMUM QUALIFICATIONS: EITHER: 1. Possession of Associate's Degree, or higher, in Computer Science, Engineering Technology, or a related field AND one (1) year of full-time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and resolution of software and hardware problems associated with networked personal computers or mobile devices AND network operating systems; OR 2. Possession of an Associate's Degree PLUS twelve (12) college credits in Computer Science, Engineering Technology, or a related field AND two (2) years of full-time paid experience, or its part- time equivalent, gained within the past five (5) years, which involved the operation and resolution of software and hardware problems associated with networked personal computers or mobile devices AND network operating systems; OR 3. Graduation from high school or possession of a high school equivalency diploma AND three (3) years of full-time paid experience, or its part-time equivalent, gained within the past five (5) years, which involved the operation and resolution of software and hardware problems associated with networked personal computers or mobile devices AND network operating systems; OR 4. An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above. SUBSTITUTION: Receipt of a Bachelor's degree, or higher, in Computer Science, Engineering Technology or a related field may substitute for one (1) year of the required experience if the education was completed within five (5) years of date of application. DISTINGUISHING FEATURES OF THE CLASS: This involves providing advanced technical support for software and hardware. An incumbent in this position is responsible for the installation of desktop computers, network, and mobile device hardware and software. The position is also responsible for analyzing and resolving problems with desktop computer and network hardware and software. The employee works under the general supervision of a higher-level staff member. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) * Installs desktop computer, mobile device, and network hardware; * Installs desktop computer and mobile device operating systems and software; * Resolves difficult hardware and software problems (including those with operating systems); * Analyzes and resolves complex problems concerning desktop computers, mobile device, peripherals, and network software and hardware; * Set up, troubleshoots, configures, and maintains desktop computer and mobile device security; * Tests network software for compatibility and functionality; * Communicates project status to users concerning completion and satisfaction with the project or issues; * Diagnoses complex hardware and software failures, replacing faulty hardware and/or completing repairs; * Installs desktop computers and mobile device software and updates as well as insuring network connectivity. INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of personal computers and mobile devices; thorough knowledge of desktop computer, mobile device, and LAN operating systems; thorough knowledge of the operation of peripheral devices and connectivity; ability to analyze complex problems and develop and implement appropriate solutions; ability to understand complex written and oral instructions and technical documentation; ability to get along well with others; ability to work independently; ability to communicate with other; ability to work as part of a team; attention to detail. REPORTS TO: Director of Technology SALARY: Starting at $24.63/hour as per the contract between Victor Central Schools and the CSEA Unit. (Negotiable based on experience)

FLSA Status: Exempt About QED Technologies: QED Technologies is a leading capital equipment manufacturer serving the precision optics industry. Our innovative solutions enable the production of high-quality optical components with superior accuracy. We are committed to driving future growth through innovation, excellence, and customer satisfaction. Summary We are seeking an experienced Network Engineer to join our growing IT team. This role is crucial for maintaining and enhancing our network infrastructure, ensuring seamless connectivity and security across our organization. The ideal candidate will have a strong background in Cisco and Meraki networking equipment and also be versatile enough to handle various IT tasks, including server administration and end-user support. Excellent communication skills and problem-solving abilities are essential. Essential Duties and Responsibilities include the following. Other duties may be assigned. Design, implement, and manage network infrastructure using Cisco, Meraki, and Fortinet equipment, including firewalls, switches, and routers. Monitor network performance and security, and take proactive measures to prevent issues. Maintain documentation of network configurations, procedures, and policies. Collaborate with the rest of the IT team to develop and implement IT policies and procedures. Help to perform routine maintenance and upgrades on servers and other devices. Help to manage Microsoft 365, Azure, and virtualization environments. Help to provide IT support for end-users, including troubleshooting and resolving network, hardware, and software issues. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B.S.) from four-year college or university in Computer Science, MIS, Information Technology, or in another related discipline if applicant has sufficient IT experience; or equivalent combination of education and experience. Minimum of five (5) years industry experience. Required Skills To perform this job successfully, an individual must have: Extensive experience with Cisco, Meraki, and/or Fortinet networking equipment. Strong knowledge of networking protocols, firewall management, and network security. Demonstrated proficiency for understanding IT concepts such as identity, security, compliance, networking, databases, APIs, etc. Demonstrated proficiency for critical thinking and troubleshooting. Excellent communication skills. Excellent project management and time management skills. Other Desired Engineering Skills and Abilities The following skills, although not required, will be considered a plus when evaluating a candidate: Relevant certifications (e.g., CCNA, CCNP, Meraki CMNA) are a plus. Experience with CMMC 2.0 and NIST 800-171/DFARS controls is a plus Experience with Microsoft Dynamics Business Central and/or Dynamics CRM is a plus Experience with Microsoft Power platform (PowerBI, PowerApps, Power Automate) is a plus Travel , domestically and internationally may occasionally be required ( QED Technologies is an Equal Opportunity Employer.

Review diagnostics and assess the functionality and efficiency of systems • Implement security measures • Monitor security certificates and company compliance of requirements • Offer technical support to company staff and troubleshoot computer problems • Install and update company software and hardware as needed • Anticipate and report the cost of replacing or updating computer items

Joining Nortera means choosing opportunities to grow together! As North America's leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food. Nortera produces major private and retail brands and markets its own brand Arctic Gardens. Why choose Nortera Group Health Insurance program w/HSA or FSA Dental, Vision, and Supplemental Insurance options 401K Retirement Savings account with Company Match Paid Sick, Vacation, and Holidays Employee Assistance Program Reimbursement program, for Wellness (Gym Memberships, etc.), Tuition, Relocation, Boots, and more Opportunity for overtime during peak seasons *Please note the range of compensation listed may not include all forms of compensation or benefits offered in connection with the opportunity. Pay range: $22 to $28 Your daily role End-User Support & Training: Provide technical support and training to end users for computer hardware, software, and peripheral devices in a Windows environment to ensure smooth day-to-day operations. System Installation & Maintenance: Install, configure, test, and maintain desktop systems, networked peripherals, and hardware components, ensuring optimal functionality and performance. Troubleshooting & Issue Resolution: Respond to and resolve service requests related to PC and hardware problems, including hands-on fixes, software upgrades, and system configurations. Collaboration & Project Support: Work with LAN administrators and IT teams to implement new hardware and software projects, and support system upgrades across all Nortera Foods USA sites. After-Hours IT Support: Participate in a rotating schedule to provide after-hours IT support, ensuring business continuity and prompt resolution of urgent technical issues. Your profile Technical Expertise: Strong knowledge of Windows 10/11, PC and network hardware, with 1-2 years of hands-on and remote troubleshooting experience; CompTIA A+ certification preferred. Problem Solving & Communication: Excellent analytical, problem-solving, and interpersonal skills, with the ability to interpret technical manuals and effectively support users. Work Environment Readiness: Ability to work in varying conditions (office, factory, cold, noisy, humid) and perform physical tasks including lifting up to 50 lbs. Flexibility & Dependability: Self-motivated, reliable, and adaptable to rotating schedules including weekends and off-shifts; frequent travel required domestically and occasionally to Canada. Team & Safety Orientation: Collaborative mindset with a commitment to food safety, quality standards (SQF), and safe work practices in diverse environments. We're looking for people like you! Come grow with Nortera! Nortera believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Nortera is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ************.

Job DescriptionDescription: At OptiCool Technologies, we are redefining how the world cools its data. As the only provider of two-phase pumped refrigerant cooling systems, we engineer solutions that push the boundaries of efficiency, scalability, and performance for modern data centers. We are currently seeking an IT Specialist to support our team. POSITION SUMMARY The IT Specialist will be responsible for managing and supporting OptiCool's IT infrastructure, ensuring secure, reliable, and efficient operations across all systems. This role involves troubleshooting hardware and software issues, maintaining network integrity, and implementing technology solutions that align with business objectives. ESSENTIAL DUTIES & RESPONSIBILITIES · System Administration: Install, configure, and maintain servers, workstations, and network devices. Manage user accounts, permissions, and security protocols. · Network Management: Monitor and maintain LAN/WAN connectivity and performance. Implement firewalls, VPNs, and other security measures. · Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues. Respond to helpdesk tickets and resolve issues promptly. · Cybersecurity: Ensure compliance with security policies and best practices. Conduct regular vulnerability assessments and patch management. · Project Support: Assist in IT-related projects, including system upgrades and cloud migrations. Collaborate with engineering teams to integrate IT solutions with OptiCool products. · Documentation & Training: Maintain accurate documentation of systems, processes, and configurations. Train staff on IT tools and security awareness. Requirements: REQUIRED QUALIFICATIONS (Education, Experience, Knowledge, & Skills) · Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · Experience: 3+ years in IT support or system administration. Experience with Windows Server, Active Directory, and networking protocols. · Skills: Strong troubleshooting and problem-solving abilities. Knowledge of cybersecurity principles and best practices. Familiarity with cloud platforms (Azure, AWS) is a plus. Preferred Attributes: · CompTIA Network+ or Security+ · Microsoft Certified: Azure Administrator · Cisco CCNA

Job Description A completed application is required for employment consideration. Please go to: ************************* Under About Us, please complete the employment application A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks Requirements Associate's Degree or a combination of education and experience Ability to troubleshoot hardware/software issues Knowledge of printer/copier installation and maintenance Knowledge of or experience with packaged database structure and MS Access Benefits Benefits are available after 90 days.

Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. ***Internship opportunity requires being on-site in Rochester, NY,*** Internship for academic credit only Opportunity to begin in Fall of 2025 Under direct supervision of the Chief Information Officer (CIO) with the guidance and direction of the Director of Infrastructure and Information Technology (IT) Manager the IT Intern will assist in the general operations of the IT department. Assignments are given at incremental levels of complexity as proficiency is gained in various functions including, but not limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This position enables college students enrolled in an approved program to receive technical training and gain practical experience. Work in this role contributes to the effective and efficient operations of the organization, utilizing technical training in a hands-on way. LEARNING OBJECTIVES AND GOALS An overall understanding of the information technology operations in a large healthcare organization Assisting with problem resolution on PCs (desktops and laptops), printers/copiers, smart phones and software issues. Regular maintenance of computer systems. Monthly audit of facility computers and licenses. Utilization of a help desk program used by staff to facilitate assistance requests. Ensuring employee issues are resolved in a timely manner, promptly responding to requests and inquiries, working to find a solution and seeking out the correct resources for assistance. Troubleshooting various network and telecommunications problems. Work on inventory and ticketing systems to increase communications. May require interaction with Residents of ESLC. OTHER DUTIES This intern description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the internship. Duties, responsibilities, and activities may changes at any time with or without notice Requirements KNOWLEDGE, SKILLS, and ABILITIES: Strong organizational and communication skills with keen attention to detail. Knowledge of Microsoft 365 applications and operating systems Ability to lift and carry up to 30 lbs of equipment. Must have reliable transportation. Interest in learning about various Network devices and Server devices. EDUCATION: Internship is open to current freshmen through seniors working toward an Associate's or Bachelor's degree in Information Technology EXPERIENCE: Entry Level PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

The Technology Support Specialist's primary focus is to support and maintain FLCC end-user technology such as desktops, laptops, tablets, printers, and classroom technology for students, faculty and support staff. The Technology Support Specialist will work as a member of a team of support specialists, responding to IT Helpdesk Tickets relating to end-user technology. The Technology Support Specialist will carry out system replacements based on the life-cycle replacement schedules and/or as needed. FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply. Qualifications: Educational Background: Associate's degree in an IT related field is required, Bachelor's degree preferred. Experience: 1 to 2 year's experience supporting a technology rich and diverse environment. Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required. Experience in a managed-device environment preferred. Special Skills: Preferred qualifications include experience managing both Apple and Windows devices, as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings. A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred. Experience with IT in a Higher Education setting strongly preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued. Additionally, the ability to handle multiple priorities in a fast-paced environment is essential. Essential Functions: Demonstrates a customer-focused attitude with strong attention to detail, ensuring timely effective resolution of issues. Applies excellent analytical and diagnostic skills to resolve issues quickly and escalate when necessary, collaborating with the IT team to ensure issues are fully resolved. Designs and configures desktop software setups, plans system upgrades, and ensures proper configuration for both employee and student desktop and laptop systems. Provides end-user support for all technology-related needs. Uses device management tools (e.g., JAMF, SCCM, InTune) to ensure all devices are properly installed with required software for enterprise and instructional purposes. Troubleshoots and resolves issues with classroom technology, including document cameras, instructor PCs, SmartBoards, flat-panel TVs, projectors, Hyflex cameras/mics, PowerPoint sharing, and “clickers.” Supports the FLCC student laptop/tablet loaner program by assisting students, coordinating with the Helpdesk Specialist to track inventory, and ensuring devices are properly distributed and returned as part of College programs. Ensures all technology is accounted for in the FLCC Inventory and asset tracking system, updating inventory according to the college's lifecycle replacement plan. Uses scripting tools to automate daily tasks where applicable. Assists faculty in utilizing instructional technology and classroom learning tools such as VR/AR, Poll Everywhere, Hyflex systems, and collaboration tool recordings. Follows best practices to safeguard college-owned devices from cyber threats. Investigates complex issues, collaborates with IT staff from other SUNY institutions, and evaluates potential solutions to design effective and proven strategies. Supervises student interns, providing guidance and support. Utilizes the Helpdesk Ticketing system, working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket. Demonstrates flexibility in work schedule and locations as needed. Physical Requirements: In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation. Capable of using a computer for extended periods. Frequently travels to different areas of the building and bends to assist with equipmentsetup. Able to lift up to 20 pounds to assist with various office tasks. Able to communicate ideas and information clearly so others can understand, ensuring accurate exchange of information in all situations. Benefits and salary range: Competitive starting salary in the range of $48,847 to $51,289 and is commensurate with qualifications NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave, 12 sick days, and 13.5 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance - 4-year institutions Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Application Instructions: Applicants interested in applying MUST submit the following documents via online: Resume/Cv Cover letter Applications will only be accepted online. Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

A completed application is required for employment consideration. Please go to: ************************* Under About Us, please complete the employment application A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks Requirements Associate's Degree or a combination of education and experience Ability to troubleshoot hardware/software issues Knowledge of printer/copier installation and maintenance Knowledge of or experience with packaged database structure and MS Access Benefits Benefits are available after 90 days.