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  • Patent Prosecution Attorney - Software & Tech

    Vanguard-Ip

    Technical support technician job in San Francisco, CA

    A prominent intellectual property firm in San Francisco is seeking candidates for a patent prosecution position. Applicants should have prior patent prosecution experience and a degree in a related technical field. Strong written and verbal skills, attention to detail, and a USPTO registration are required. This role offers a chance to work with cutting-edge clients across various industries. Candidates with experience in software technologies are preferred. Join a team dedicated to understanding client needs and fostering talent. #J-18808-Ljbffr
    $116k-187k yearly est. 4d ago
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  • Entry-Level Brand Technical Specialist

    IBM Computing 4.7company rating

    Technical support technician job in San Francisco, CA

    A leading technology firm is seeking a Brand Technical Specialist based in San Francisco, CA. This role focuses on building relationships with clients to understand their needs and delivering tailored technical solutions that address business challenges. A background in Computer Science or related fields, as well as strong communication skills, are essential. Candidates should be motivated self-starters ready to engage with new customers and achieve sales objectives. The position may require approximately 25% travel. #J-18808-Ljbffr
    $87k-110k yearly est. 1d ago
  • Market Executive: Innovation Tech Banking MD

    Jpmorgan Chase & Co 4.8company rating

    Technical support technician job in San Francisco, CA

    A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition. #J-18808-Ljbffr
    $72k-127k yearly est. 4d ago
  • Information Technology Support Technician

    The Mice Groups, Inc. 4.1company rating

    Technical support technician job in San Mateo, CA

    As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite. Key Responsibilities: Respond to help desk requests via phone and ticketing systems Troubleshoot Apple and Windows hardware/software issues Perform routine maintenance and updates on workstations and servers Maintain accurate documentation and customer databases Assist users with purchasing decisions and provide excellent customer service Create help sheets and knowledge base articles Technical Skills Required: Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016) Experience with ticketing systems like Jira/Confluence and ConnectWise Strong understanding of workstation/server hardware components Soft Skills: Excellent communication and interpersonal skills Detail-oriented, self-motivated, and able to multitask in a fast-paced environment • • Strong problem-solving abilities and customer service orientation Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan. We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.
    $48k-85k yearly est. 2d ago
  • Data Technical PM

    Biblioso

    Technical support technician job in Mountain View, CA

    Job Title: Technical Program Manager Contract Type: 12- month contract (with possible extension) not open for C2C or any third-party arrangements. Summary The company is seeking a highly motivated and technically skilled Technical Program Manager (TPM) to lead and oversee data annotation programs that power our cutting-edge AI research initiatives. This role sits at the intersection of program management, data operations, and AI/ML, and will play a pivotal part in ensuring that our data annotation efforts are scalable, high-quality, and aligned with the needs of our research and product teams. You will collaborate closely with researchers, data scientists, ML engineers, and vendor operations to drive the end-to-end lifecycle of large-scale data labeling and curation efforts - from strategy and planning to execution, delivery, and quality evaluation. Responsibilities Program Ownership: Drive large-scale data annotation programs end-to-end, from scoping requirements to delivery and post-mortem analysis. Cross-Functional Collaboration: Partner with AI Research leadership, AI researchers, data scientists, ML engineers, and product managers to define data needs, success metrics, and annotation guidelines. Vendor & Workforce Management: Manage external annotation vendors and internal labeling teams, including contract negotiation, SLAs, quality standards, and throughput planning. Quality & Process: Design and implement robust quality control pipelines, annotation tools, and feedback loops to ensure data quality at scale. Tooling & Automation: Collaborate with engineering to improve annotation infrastructure, workflows, and data pipelines for efficiency and scalability. Data Strategy & Governance: Contribute to data governance best practices, including privacy, security, ethics, and compliance in annotation workflows. Reporting & Metrics: Define and track key program metrics (cost, quality, speed, volume), and regularly communicate progress to stakeholders and leadership. Internal Adoption: Coordinate internal adoption of agentic AI products by building onboarding processes, workflows, and change management strategies. Data Quality Leadership: Establish and standardize processes for measuring, monitoring, and improving data quality across datasets and annotation teams. Customer Engagement: Collaborate with external customers and research partners on evaluation workshops, pilots, and feedback sessions to drive continuous improvement. Competencies and Requirements Bachelor's or Master's degree in a technical field (e.g. Computer Science, Data Science, Machine Learning, Information Systems) or equivalent practical experience. 5+ years of experience in technical program management, project management, or operations in data-centric or AI/ML environments. Strong understanding of ML development workflows, data pipelines, and annotation lifecycle. Experience managing large-scale data labeling or data collection efforts, including working with third-party vendors. Familiarity with big data platforms (e.g. Apache Spark, Databricks, Hadoop) and data warehousing concepts. Excellent organizational, problem-solving, and communication skills with the ability to influence cross-functional stakeholders. Proven track record of driving cross-functional teams to deliver complex technical projects on time and with high quality. Excellent communication, negotiation and analytical skills, with the ability to document standard operating procedures and processes Advanced working SQL Knowledge, Ability to build and maintain analytics to track, forecast, and visualize consumption through ad-hoc SQL, reports, and dashboards Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Self-motivated and able to work independently, as well as in a team environment. Preferred good working knowledge of GPU technology and its applications in generative AI and machine learning. Familiarity with big data technologies such as Apache Spark, Delta Lake, and MLflow is a plus. Benefits At Biblioso, we are committed to the well-being of our employees and offer a competitive benefits package to support their needs, including: 401(k) retirement plan Disability coverage Employee Assistance Program (EAP) Life insurance Health insurance Paid sick time We believe that investing in our team's well-being is essential for the success of our company. Team Environment In this role, the nature of the work is dynamic and requires a collaborative attitude. While you have specific duties, it's important to understand that the entire team is responsible for the final delivery, and this may occasionally involve taking on additional tasks outside your primary responsibilities. The ability to adapt and contribute wherever needed is key to succeeding in this environment. Contact Abier Nupen | ****************** This role is not open for C2C or any third-party arrangements.
    $44k-80k yearly est. 1d ago
  • eDiscovery Technical Advisor (Top Secret Clearance Required)

    Medium 4.0company rating

    Technical support technician job in San Francisco, CA

    eDiscovery Technical Advisor Employment Type: Full‑Time, Executive‑Level Department: Legal CGS is seeking a dedicated eDiscovery Technical Advisor to join a fast‑paced and hard‑working team to assist with any legal accounts. As an eDiscovery Technical Advisor, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and Attributes for Success Contractor shall provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil and criminal litigation, select FOIA requests, Congressional requests and other inquiries; Contractor shall provide expertise specifically in criminal discovery support to include identifying, preserving, collecting, processing, and producing ESI; Contractor shall serve as the expert technical user of the available electronic discovery applications, which include Enterprise Vault, Discovery Accelerator, Legal Hold Management Tool (LHMT), and the Veritas eDiscovery Platform; Contractor shall work with the litigation team to develop a discovery plan which documents the electronic discovery search parameters (e.g., date range, key words, and custodians) for a particular case; Contractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems (e.g., MS‑Exchange servers, shared drives, desktops, text and instant messages) in accordance with the discovery plan, to support OGC attorneys, paralegal specialists, Information Management Division personnel and case agents who are responsible for responding to pre‑trial discovery motions, requests, subpoenas related to civil and criminal matters, congressional inquiries, FOIA requests and other inquiries; Contractor shall analyze search/collection results for data gaps; Contractor shall administer data inputs into an electronic discovery review platform (e.g. eDP), which includes, but is not limited to: creating cases; adding collected source data; Contractor shall handle user access rights; upload data logs; de‑duplicate collected source data; identify data gaps; merge/verify data; and assure electronic discovery production quality in Bates numbering and load file creation; Contractor shall coordinate electronic discovery collection results with FBI units responsible for processing discovery for review/redaction/release; Contractor shall adhere to policies and technical procedures for use of available electronic discovery software applications and provide agency attorneys, paralegals, and other users of the FBI's electronic discovery review platform with training and other technical assistance; Contractor shall provide information and advise on instructions regarding the FBI's process for identifying, preserving, collecting, analyzing, and organizing ESI, including the use of electronic discovery software programs; Contractor shall provide ad hoc support to end users of the electronic discovery review platform repository; Contractor shall document electronic discovery plans and procedures for each individual case; Contractor shall facilitate requests for legal hold implementation, amendment, and/or lift that are submitted by various requesters in LHMT; Contractor shall provide eDiscovery collections on criminal cases. Qualifications 5 (five) years of eDiscovery/litigation support experience with a focus on client solutions. 3 (three) years of progressively responsible experience on major lit support projects. 2 years in Relativity, beyond document review coding. Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non‑technical business leaders and team players. Ability to work in a fast‑paced environment and agile work environment. Experience and familiarity with eDiscovery Services covering all realms of the EDRM (File to Trial). Must be a U.S. Citizen. The ability to obtain a U.S. Government security clearance (active clearance preferred). BS/BA degree or equivalent work experience (JD highly preferred). Our Commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government‑contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. Benefits Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: ***************** Email: ******************* $137,200 - $186,200 a year #J-18808-Ljbffr
    $137.2k-186.2k yearly 3d ago
  • Tech Support Specialist

    Advocates 4.4company rating

    Technical support technician job in San Francisco, CA

    Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.
    $38k-46k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist

    Financial Services It 3.8company rating

    Technical support technician job in San Francisco, CA

    Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology and business solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients. As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools. Qualifications: 3 to 5 years of IT industry experience End user support experience for Windows and MacOS A drive to assist customers and solve their technical problems Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Image Windows, and configure these computers for employees Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Showcase your knowledge by training other employees on new applications, hardware, and more Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary Ability to work occasional weekend days Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too. We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management). We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services. Powered by JazzHR lk NQwlYVFU
    $48k-93k yearly est. 21d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Fremont, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-53k yearly est. 22d ago
  • B-Level Technician

    Channing House

    Technical support technician job in Palo Alto, CA

    ABOUT US Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 170 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home. POSITION SUMMARY The Housekeeping Utility Technician position is primarily responsible for performing and overseeing a variety of janitorial, custodial, and/or security tasks to maintain clean and safe buildings and grounds. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents. The Housekeeping Utility Technician demonstrates our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. KEY RESPONSIBILITIES This position will be responsible for, but not limited to the following essential duties and responsibilities: Housekeeping Responsibilities: Sweep, scrub, wax, and/or polish floors using broom, mops, and /or powered scrubbing and waxing machines. Strip, seal, finish, and polish hard floors, steam-clean and shampoo carpet flooring Set up, arrange, or remove decorations, tables, chairs, or ladders, to prepare facilities for events, such as special events or meetings. Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures Request supplies or equipment needed for cleaning and maintenance duties Gather and empty trash into proper disposal area Move and arrange furniture, and turn mattresses Notify managers concerning the need for major repairs or additions to building operating systems Move heavy furniture, equipment, or supplies, either manually or by using hand trucks Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created Service, clean, or supply restrooms Remove debris from driveways, garages, and swimming pool areas Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment Clean and restore building interiors damaged by fire, smoke, or water, using commercial cleaning equipment Dusts furniture, walls, machines, or equipment Cleans and polishes furniture and fixtures Wash windows, walls, ceilings, and woodwork; wax and polish as necessary. JOB REQUIREMENTS / QUALIFICATIONS To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Years of Related Professional Experience: 1 year relevant work experience Computer/Software/Technical Applications: Ability to use a computer Knowledge of Timekeeping system Languages: Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus. Required Licenses/ Certifications/ Background: Knowledge and experience with specialized equipment: Floor buffers Floor strippers Equipment dolly Vacuum cleaners Floor scrubbers Extraction machines Steam Cleaners Work Environment: Generally in an indoor setting. Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually low to moderate. Position requires ability to work nights, weekends and some holidays. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to: Stand on your feet throughout work period. Significant walking or other means of mobility. Possess multi-limb and eye-hand coordination, use hands to finger, handle, or feel and reach with hands and arms. Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 25 pounds, occasionally 50 or 100 pounds. Able to sit at a desk, working on computers and operating phones. Channing House Diversity Statement: Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Temporary Full Time AM Shift Compensation details: 23-27.55 Hourly Wage PI9c40dafb159e-31181-39559904
    $43k-67k yearly est. 8d ago
  • Technical Support Team Lead

    Point One Navigation 3.6company rating

    Technical support technician job in San Francisco, CA

    About Us Point One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact. Role Outcome The Support Lead owns the quality, speed, and scalability of Point One's customer support experience. This is a player-coach role: you will personally handle complex technical support cases while simultaneously designing the foundational systems, processes, and insights that enable us to scale support as the business grows. Success in this role means: Ensure customer issues are resolved quickly and effectively, optimizing for speed to resolution and a positive customer experience. The broader organization has continuous, structured visibility into customer friction, feature demand, and satisfaction. Leadership can make informed product and prioritization decisions grounded in real customer data, not anecdotes. Immediate Areas of Focus Deliver High-Quality Technical Support Personally manage a meaningful volume of customer support tickets, prioritizing speed, accuracy, and customer confidence. Ensure consistent, high-quality customer communication, setting expectations and providing timely updates throughout the support lifecycle. Model best-in-class technical support practices for the team through hands-on participation and leadership by example. Partner closely with FAEs and/or Network Operations to resolve issues efficiently and close the loop with customers. Build the Foundation for a Scalable Support Function Define and implement a support ticket taxonomy that reflects customer use cases, technical complexity, and urgency. Establish core support metrics (e.g., response time, resolution time, backlog health) and build simple, actionable reporting. Document standard operating procedures, escalation paths, and ownership models that enable consistency without bureaucracy. Define the initial scope and structure of the customer knowledge base, including what content exists, what's missing, and how it stays current. Leverage emerging technologies (automation, AI-assisted tooling, internal dashboards) to increase support efficiency and reduce repetitive work. Surface Customer Insights Across the Company Identify patterns, recurring issues, feature requests, and friction points across support interactions. Create a lightweight process for surfacing customer patterns and insights Ensure customer feedback informs prioritization, roadmap decisions, and quality improvements. Establish Visibility Into Customer Satisfaction Define which satisfaction metrics matter most (e.g., CSAT, NPS, or alternatives) and why. Determine when and how surveys are sent to customers without creating noise or fatigue. Establish an initial baseline of customer satisfaction and trends over time. Translate qualitative and quantitative feedback into clear action items. Coach and Develop the Support Function Train and mentor new technical support representatives, setting clear expectations for technical depth, customer communication, and ownership. Model best-in-class customer interactions through your own work. Continuously raise the bar for support quality as the team grows. Qualifications Experience in a player-coach support role, owning both hands-on support and system/process design. Strong technical background in GPS/GNSS, precise localization, or closely related domains (robotics, autonomy, embedded systems, or positioning technologies). Proven customer-facing experience as a technical support with the ability to explain complex concepts clearly and confidently. Experience standing up or significantly evolving an early-stage customer support function. Ability to define metrics, processes, and documentation without over-engineering. Demonstrated ability to train, mentor, and ramp technical support team members. Comfort working cross-functionally across GTM, Product and Engineering in a fast-moving environment. Bias toward action, ownership, and continuous improvement. Our Cultural Foundation At Point One, our cultural and operating design is built around one guiding principle: we must move with extreme speed and efficiency of effort to stay in a leadership position. This environment gives people a high level of autonomy and the ability to make a real impact. It also challenges every team member to grow - both professionally and personally. Because we focus on promoting from within rather than relying on external hiring, the opportunities for advancement are tremendous for those who seek them. That said, growth only comes from delivering in the present. What matters most is the job to be done today, not the job you want tomorrow. When we all focus on today's outcomes with excellence, the path to greater responsibility and growth naturally follows. We think about our culture in two dimensions: How We Show Up Every Day These are the behaviors we expect every team member to bring to work - the foundation of being a consummate, high-output teammate: Trust / Assume Best Intent - Trust allows us to move fast. When we start from trust, we spend no time second-guessing or looking for ulterior motives and thus focus all our energy on acting. High Output, Action Oriented - Our default posture is “yes.” We bias toward action and deliver results quickly, knowing that speed and efficiency compound into impact as we unblock others around us. Divine Discontent - We're never satisfied with the status quo and are self-motivated to improve ourselves, our work, and our company. We actively seek feedback in real-time to shorten improvement cycles. No Ego, One Team - Collaboration without ego creates leverage. When we win as one team, we eliminate friction and move faster together. Self Accountability - Taking ownership is the straightest line to learning, self-improvement, and correcting our course of action. And blaming others around us is a fast path to destroying trust. Operating Principles These are the systems and norms that amplify speed and efficiency at the company level: Edge Innovation - We bias toward action over approval. Experiment, decide, and move - failure is just a step toward faster learning. No Hierarchies - We practice self-prioritization and go direct to the source. Flattening layers reduces drag and maximizes autonomy. Customer Experience First - We optimize for the end-to-end customer outcome, not functional or departmental efficiency. This focus cuts waste, aligns priorities, and ensures we spend effort where it matters most. If this role sounds like a fit, we'd love to hear from you. Apply below and join us in shaping the future of precise location.
    $81k-126k yearly est. Auto-Apply 8d ago
  • IT Technician

    South Bay Solutions 4.0company rating

    Technical support technician job in Fremont, CA

    Responsibilities Manage South Bay Solution's on-site hardware, software, user groups, and user accounts. Interface with 3rd parties such as IT contractors, software companies, and hardware vendors to purchase, update, and maintain our deployed software and hardware. As necessary, procure additional hardware and software licenses for both office and manufacturing environments. Troubleshoot hardware, software, network, and printer issues. Provide monthly reports to executive management detailing IT activities. Create and release procedures and work instructions related to IT tasks. Support the Continuous Improvement team and participate in improvement initiatives. Candidates must be able to effectively communicate with both office and production staff to clearly explain technical issues clearly and effectively. Qualifications Experience as computer technician or similar role. Strong knowledge of computer software, hardware, networking, and printers. Excellent problem solving and organizational skills. Ability to work independently and collaboratively in a team setting. Strong communication skills Interests and experience include building, upgrading, troubleshooting windows PCs. Experience Windows operating systems: 1 year (Required) PC hardware: built 1 system minimum (Required) Software troubleshooting: 1 year (Required) Customer (internal and/or external) facing services: 1 year (Required) Skills Applicants should have experience in the following areas: Microsoft 365 applications Installing/reinstalling software Familiarity with license managers Windows/Network/Printer/PC Hardware troubleshooting PowerShell/Command Prompt interface commands Creating process documentation to support continuous improvement Must be able to interface with production and office personnel to resolve technical issues Familiarity with MasterCAM, SolidWorks, Vericut, Calypso is a plus Scripting/coding in python/C#/VBA/excel macros is a plus Benefits: 401(k) Health insurance Dental insurance Vision insurance Life insurance Paid time off Schedule: 8-hour day shift Monday to Friday (Regular Business Hours)
    $48k-91k yearly est. 3d ago
  • Network Field Technician

    Edgewater Federal Solutions, Inc.

    Technical support technician job in Livermore, CA

    Edgewater Federal Solutions is seeking a Network Field Technician to support the IT program at a major national laboratory. Responsibilities Analyze, test, troubleshoot, and evaluate existing network systems, including local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks Perform network maintenance to ensure optimal operation with minimal interruptions. Design and implement computer and information networks, such as LANs, WANs, intranets, extranets, and other data communications networks. Conduct network modeling, analysis, and planning, including assessing capacity needs for network infrastructures. Design network and computer security measures to protect data and ensure network integrity. Research and recommend network and data communications hardware and software solutions to enhance network performance and security. Qualifications Associates Degree in related field and three (3) years of related experience, or equivalent combination of education and experience. Ability to obtain and maintain a DOE Q clearance. Must be US Citizen Required Skills: In depth experience operating and maintaining a local area network environment, including troubleshooting and provisioning ethernet connectivity. Familiarity with common network communication protocols. Routing, firewalls, VXLANs, and advanced network engineering skills a plus. Hands-on experience with the LAN security features associated with managing large-scale enterprise networks such as 802.11x, MAB, authentication, etc. Demonstrated experience working with Ansible or other automation technologies or having software engineering skills with Python, Git, etc. Comfortable with a multi-vendor environment including Juniper, Palo Alto, Cisco, F5, and Arista. Solid understanding of IT infrastructure such as servers, operating systems, storage, and hybrid cloud. About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1
    $47k-71k yearly est. Auto-Apply 2d ago
  • 2,200+Take Home ER-It's The Hotness Plus Some

    Valley Healthcare Systems 3.6company rating

    Technical support technician job in Walnut Creek, CA

    Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. ******************* Job Description There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************ Qualifications 2 years experience, CA RN Lic, ACLS, BLS Additional Information Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
    $44k-69k yearly est. 1d ago
  • Client Services Technician

    Continuum Resource Network

    Technical support technician job in Foster City, CA

    We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users. In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner. We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills. RATE: $42 to $47 per hour LENGTH: 6 months to 1 year with a high possibility of extension As a Client Services Technician, you'll: Provide onsite support 5 days per week. Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets. Manage, work, and track tickets in ticketing systems. Manage escalations to other IT staff. Identify and report support trends. Create, manage, and troubleshoot accounts and access via Active Directory. Requirements 1-3 years of experience in a similar IT Support role Analytical and problem-solving skills to troubleshoot and diagnose issues Demonstrated written communication skills to create useful support logs Time management skills to provide updates and fixes within a promised time frame Multitasking skills to assist multiple employees at once Observational skills to recognize warning signs that indicate potential problems Customer service skills to interact professionally and positively with employees and coworkers High-level knowledge of commonly used software, hardware, and applications Benefits Pre-tax commuter benefits Employer-subsidized healthcare benefits Flexible Spending Account for healthcare costs All costs covered for short- and long-term disability and life insurance 401k package Commitment: This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.
    $42-47 hourly Auto-Apply 60d+ ago
  • Client Safety Navigator (Temporary) - Residential Services

    Healthright 360 4.5company rating

    Technical support technician job in San Francisco, CA

    with long term potential. Schedules available: overnight (11 pm - 7 am) Men's Residential and Detox or 890 Residential Services is a program of HealthRIGHT 360 that serves male-identifying clients. This program has approximately 105 beds and provides residential treatment for substance use disorder (SUD) for up to 90 days. Clients are supported by a team of behavioral health professionals who provide counseling and education for substance abuse disorder, life skills, as well as individual and group therapy. The Client Safety Navigator (temporary) is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty. KEY RESPONSIBILITIES Client Services: Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty. Conducts "house runs" to verify if clients' rooms are in order and if client chores have been completed and reports this information to the team in writing. Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed. Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic, de-escalates tense, high pressure and emotionally charged situations, and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non- confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers Narcan as needed. Documents incident reports as needed. Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter. Conducts and documents frequent safety checks throughout shift to observe the location and ensure safety of each client in the program. Monitors meal periods in the dining hall. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. Administrative and Documentation Responsibilities: Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed. Communicate client updates and facility needs/updates in writing to the team each shift. QUALIFICATIONS Education, Certification, and Experience High School Diploma. Experience counseling or teaching adults and/or facilitating workshops. Desired: Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions. At least 2-4 years of 'lived experience' with the community behavioral health system and/or criminal justice system. Knowledge Knowledge of San Francisco community behavioral health and public health systems. Proficient in MS Word, Excel, PowerPoint, and Internet applications. Willingness to work with clients in the community. Ability to respond quickly and use good judgment in unusual and emergency situations Background Check and Other Requirements Qualified candidates with arrest and conviction records will be considered for employment. Must be capable of completing a background check and livescan.
    $26k-39k yearly est. 45d ago
  • IP Litigation Hard Tech Associate Attorney 21351 San Francisco

    Vanguard-Ip

    Technical support technician job in San Francisco, CA

    Requirements High performer with experience in intellectual property matters, including patent and/or trade secret litigation. Undergraduate degree in computer science, electrical engineering, mathematics or physics (this is preferred). Superior academic credentials in law and undergraduate coursework. Strong work ethic, excellent leadership skills, and action-oriented interest in taking on increased levels of responsibility for client matters. Outstanding research and analytical skills, excellent oral and written communication skills, and have sound legal and business knowledge in working on a broad spectrum of cases and counseling clients with respect to ongoing matters. Admitted to the state bar in which you are practicing. Summary Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. Confidentiality At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. Opportunity Note Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest. #J-18808-Ljbffr
    $68k-123k yearly est. 3d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support technician job in Daly City, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-53k yearly est. 39d ago
  • Network Field Technician

    Edgewater Federal Solutions

    Technical support technician job in Livermore, CA

    Edgewater Federal Solutions is seeking a Network Field Technician to support the IT program at a major national laboratory. Responsibilities Analyze, test, troubleshoot, and evaluate existing network systems, including local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks Perform network maintenance to ensure optimal operation with minimal interruptions. Design and implement computer and information networks, such as LANs, WANs, intranets, extranets, and other data communications networks. Conduct network modeling, analysis, and planning, including assessing capacity needs for network infrastructures. Design network and computer security measures to protect data and ensure network integrity. Research and recommend network and data communications hardware and software solutions to enhance network performance and security. Qualifications Associates Degree in related field and three (3) years of related experience, or equivalent combination of education and experience. Ability to obtain and maintain a DOE Q clearance. Must be US Citizen Required Skills: In depth experience operating and maintaining a local area network environment, including troubleshooting and provisioning ethernet connectivity. Familiarity with common network communication protocols. Routing, firewalls, VXLANs, and advanced network engineering skills a plus. Hands-on experience with the LAN security features associated with managing large-scale enterprise networks such as 802.11x, MAB, authentication, etc. Demonstrated experience working with Ansible or other automation technologies or having software engineering skills with Python, Git, etc. Comfortable with a multi-vendor environment including Juniper, Palo Alto, Cisco, F5, and Arista. Solid understanding of IT infrastructure such as servers, operating systems, storage, and hybrid cloud. About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1
    $47k-71k yearly est. Auto-Apply 2d ago
  • Client Services Technician

    Continuum Resource Network

    Technical support technician job in Foster City, CA

    Job Description We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users. In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner. We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills. RATE: $42 to $47 per hour LENGTH: 6 months to 1 year with a high possibility of extension As a Client Services Technician, you'll: Provide onsite support 5 days per week. Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets. Manage, work, and track tickets in ticketing systems. Manage escalations to other IT staff. Identify and report support trends. Create, manage, and troubleshoot accounts and access via Active Directory. Requirements 1-3 years of experience in a similar IT Support role Analytical and problem-solving skills to troubleshoot and diagnose issues Demonstrated written communication skills to create useful support logs Time management skills to provide updates and fixes within a promised time frame Multitasking skills to assist multiple employees at once Observational skills to recognize warning signs that indicate potential problems Customer service skills to interact professionally and positively with employees and coworkers High-level knowledge of commonly used software, hardware, and applications Benefits Pre-tax commuter benefits Employer-subsidized healthcare benefits Flexible Spending Account for healthcare costs All costs covered for short- and long-term disability and life insurance 401k package Commitment: This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.
    $42-47 hourly 5d ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Milpitas, CA?

The average technical support technician in Milpitas, CA earns between $32,000 and $86,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Milpitas, CA

$53,000

What are the biggest employers of Technical Support Technicians in Milpitas, CA?

The biggest employers of Technical Support Technicians in Milpitas, CA are:
  1. Symbotic
  2. Zerova Technologies USA LLC
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