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The differences between technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician and a services desk technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $38,045 average annual salary of a technician.
The top three skills for a technician include patients, customer service and patient care. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Technician | Services Desk Technician | |
| Yearly salary | $38,045 | $42,123 |
| Hourly rate | $18.29 | $20.25 |
| Growth rate | 1% | 10% |
| Number of jobs | 596,842 | 145,853 |
| Job satisfaction | 2 | - |
| Most common degree | Bachelor's Degree, 32% | Bachelor's Degree, 46% |
| Average age | 40 | 42 |
| Years of experience | 2 | 2 |
Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Technicians and services desk technicians have different pay scales, as shown below.
| Technician | Services Desk Technician | |
| Average salary | $38,045 | $42,123 |
| Salary range | Between $24,000 And $58,000 | Between $31,000 And $55,000 |
| Highest paying City | San Jose, CA | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | Microsoft | Forum Energy Technologies |
| Best paying industry | Telecommunication | Government |
There are a few differences between a technician and a services desk technician in terms of educational background:
| Technician | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 32% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | - | University of Pennsylvania |
Here are the differences between technicians' and services desk technicians' demographics:
| Technician | Services Desk Technician | |
| Average age | 40 | 42 |
| Gender ratio | Male, 75.2% Female, 24.8% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 9.4% Unknown, 4.2% Hispanic or Latino, 19.4% Asian, 4.9% White, 61.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 2% | 11% |