Telemarketing agent vs inbound sales specialist

Differences between telemarketing agent and inbound sales specialist duties and responsibilities

Telemarketing agent example responsibilities.

• Contact alumni to request donations and pledges focuse on achieving university goals and objectives.
• Operate remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
• Call clients and persuade customers of other communications companies to become Comcast customers.

Inbound sales specialist example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Provide upselling to existing customers.
• Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
• Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
• Follow QA requirements on each call to maintain the percentage required.3.
• Modify existing accounts that need to port over information from other providers to Comcast's.
Show more