Telephone clerk vs appointment clerk

The differences between telephone clerks and appointment clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone clerk and an appointment clerk. Additionally, a telephone clerk has an average salary of $34,549, which is higher than the $31,753 average annual salary of an appointment clerk.

The top three skills for a telephone clerk include customer service, inbound calls and computer system. The most important skills for an appointment clerk are patients, computer system, and primary care.

Telephone clerk vs appointment clerk overview

	Telephone Clerk	Appointment Clerk
Yearly salary	$34,549	$31,753
Hourly rate	$16.61	$15.27
Growth rate	-	-
Number of jobs	66,738	104,260
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	High School Diploma, 29%
Average age	42	42
Years of experience	2	2

Telephone clerk vs appointment clerk salary

Telephone clerks and appointment clerks have different pay scales, as shown below.

	Telephone Clerk	Appointment Clerk
Average salary	$34,549	$31,753
Salary range	Between $24,000 And $49,000	Between $22,000 And $43,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between telephone clerk and appointment clerk education

There are a few differences between a telephone clerk and an appointment clerk in terms of educational background:

	Telephone Clerk	Appointment Clerk
Most common degree	Bachelor's Degree, 32%	High School Diploma, 29%
Most common major	Psychology	Business
Most common college	-	-

Telephone clerk vs appointment clerk demographics

Here are the differences between telephone clerks' and appointment clerks' demographics:

	Telephone Clerk	Appointment Clerk
Average age	42	42
Gender ratio	Male, 32.6% Female, 67.4%	Male, 14.5% Female, 85.5%
Race ratio	Black or African American, 13.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 6.4% White, 56.2% American Indian and Alaska Native, 0.9%	Black or African American, 12.5% Unknown, 4.5% Hispanic or Latino, 22.7% Asian, 5.9% White, 53.5% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between telephone clerk and appointment clerk duties and responsibilities

Telephone clerk example responsibilities.

Manage booking and statistical spreadsheets for mammography and cervical cancer screening outreach care projects.
Contact clients to verify directions to delivery location and enter information into AS400 database for drivers.
Assist patients with alternative insurance options; providing them with information regarding benefits and assisting them with processing their paperwork.
Perform auto body repairs and troubleshot mechanical, hydraulic, and electrical problems utilizing computerize diagnostic equipment.

Appointment clerk example responsibilities.

Manage booking and statistical spreadsheets for mammography and cervical cancer screening outreach care projects.
Confirm TRICARE data in CRIS, and update patient's demographics in CHCS.
Schedule patient appointments, prepare medical charts for new patients, maintain organization and ensure confidentiality of medical records.
Use of AS400 software to complete tasks.10.
Adhere to strict HIPPA regulations.
Complete all tasks while complying with HIPPA

Telephone clerk vs appointment clerk skills

Common telephone clerk skills

Customer Service, 39%
Inbound Calls, 17%
Computer System, 13%
Customer Calls, 12%
Transferring Calls, 11%
Telephone Calls, 8%

Common appointment clerk skills

Patients, 24%
Computer System, 7%
Primary Care, 6%
Medical Care, 5%
Phone Calls, 5%
Booking, 5%