Telephone clerk vs front desk coordinator

The differences between telephone clerks and front desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone clerk and a front desk coordinator. Additionally, a telephone clerk has an average salary of $34,549, which is higher than the $31,667 average annual salary of a front desk coordinator.

The top three skills for a telephone clerk include customer service, inbound calls and computer system. The most important skills for a front desk coordinator are patients, customer service, and check-in.

Telephone clerk vs front desk coordinator overview

	Telephone Clerk	Front Desk Coordinator
Yearly salary	$34,549	$31,667
Hourly rate	$16.61	$15.22
Growth rate	-	-
Number of jobs	66,738	119,803
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 29%
Average age	42	42
Years of experience	2	2

Telephone clerk vs front desk coordinator salary

Telephone clerks and front desk coordinators have different pay scales, as shown below.

	Telephone Clerk	Front Desk Coordinator
Average salary	$34,549	$31,667
Salary range	Between $24,000 And $49,000	Between $26,000 And $38,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between telephone clerk and front desk coordinator education

There are a few differences between a telephone clerk and a front desk coordinator in terms of educational background:

	Telephone Clerk	Front Desk Coordinator
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 29%
Most common major	Psychology	Health Care Administration
Most common college	-	-

Telephone clerk vs front desk coordinator demographics

Here are the differences between telephone clerks' and front desk coordinators' demographics:

	Telephone Clerk	Front Desk Coordinator
Average age	42	42
Gender ratio	Male, 32.6% Female, 67.4%	Male, 9.4% Female, 90.6%
Race ratio	Black or African American, 13.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 6.4% White, 56.2% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 25.6% Asian, 6.0% White, 52.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between telephone clerk and front desk coordinator duties and responsibilities

Telephone clerk example responsibilities.

Manage booking and statistical spreadsheets for mammography and cervical cancer screening outreach care projects.
Contact clients to verify directions to delivery location and enter information into AS400 database for drivers.
Assist patients with alternative insurance options; providing them with information regarding benefits and assisting them with processing their paperwork.
Perform auto body repairs and troubleshot mechanical, hydraulic, and electrical problems utilizing computerize diagnostic equipment.

Front desk coordinator example responsibilities.

File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
Enter patient demographics into computer utilize EMR system.
Verify insurance coverage for require procedures and assist patients with alternative options for payments.
Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

Telephone clerk vs front desk coordinator skills

Common telephone clerk skills

Customer Service, 39%
Inbound Calls, 17%
Computer System, 13%
Customer Calls, 12%
Transferring Calls, 11%
Telephone Calls, 8%

Common front desk coordinator skills

Patients, 23%
Customer Service, 10%
Check-In, 9%
Front Desk, 9%
Patient Care, 6%
Insurance Verification, 6%

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Telephone Clerk vs Front Desk Coordinator

Updated January 8, 2025

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