Telephone clerk vs receptionist/billing clerk

The differences between telephone clerks and receptionist/billing clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone clerk and a receptionist/billing clerk. Additionally, a telephone clerk has an average salary of $34,549, which is higher than the $31,932 average annual salary of a receptionist/billing clerk.

The top three skills for a telephone clerk include customer service, inbound calls and computer system. The most important skills for a receptionist/billing clerk are patients, data entry, and customer service.

Telephone clerk vs receptionist/billing clerk overview

	Telephone Clerk	Receptionist/Billing Clerk
Yearly salary	$34,549	$31,932
Hourly rate	$16.61	$15.35
Growth rate	-	-
Number of jobs	66,738	129,530
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	High School Diploma, 31%
Average age	42	42
Years of experience	2	2

Telephone clerk vs receptionist/billing clerk salary

Telephone clerks and receptionist/billing clerks have different pay scales, as shown below.

	Telephone Clerk	Receptionist/Billing Clerk
Average salary	$34,549	$31,932
Salary range	Between $24,000 And $49,000	Between $26,000 And $39,000
Highest paying City	-	Santa Maria, CA
Highest paying state	-	Alaska
Best paying company	-	Leggett & Platt
Best paying industry	-	Technology

Differences between telephone clerk and receptionist/billing clerk education

There are a few differences between a telephone clerk and a receptionist/billing clerk in terms of educational background:

	Telephone Clerk	Receptionist/Billing Clerk
Most common degree	Bachelor's Degree, 32%	High School Diploma, 31%
Most common major	Psychology	Business
Most common college	-	-

Telephone clerk vs receptionist/billing clerk demographics

Here are the differences between telephone clerks' and receptionist/billing clerks' demographics:

	Telephone Clerk	Receptionist/Billing Clerk
Average age	42	42
Gender ratio	Male, 32.6% Female, 67.4%	Male, 7.2% Female, 92.8%
Race ratio	Black or African American, 13.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 6.4% White, 56.2% American Indian and Alaska Native, 0.9%	Black or African American, 10.5% Unknown, 4.4% Hispanic or Latino, 25.0% Asian, 5.7% White, 53.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between telephone clerk and receptionist/billing clerk duties and responsibilities

Telephone clerk example responsibilities.

Manage booking and statistical spreadsheets for mammography and cervical cancer screening outreach care projects.
Contact clients to verify directions to delivery location and enter information into AS400 database for drivers.
Assist patients with alternative insurance options; providing them with information regarding benefits and assisting them with processing their paperwork.
Perform auto body repairs and troubleshot mechanical, hydraulic, and electrical problems utilizing computerize diagnostic equipment.

Receptionist/billing clerk example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Obtain and track all insurance referrals for patients with HMO products.
Coordinate in-processing of all patients, to include accurate insurance information and payments are entered correctly into office computer system.
Move from SNF billing to HMO outpatient billing and keep a large alpha current.
Maintain confidentiality and adherence to HIPAA guidelines.
Develop effective billing strategies for Medicaid recipients according to HIPPA rules and regulations.

Telephone clerk vs receptionist/billing clerk skills

Common telephone clerk skills

Customer Service, 39%
Inbound Calls, 17%
Computer System, 13%
Customer Calls, 12%
Transferring Calls, 11%
Telephone Calls, 8%

Common receptionist/billing clerk skills

Patients, 25%
Data Entry, 11%
Customer Service, 9%
Telephone Calls, 7%
Appointment Scheduling, 6%
Front Desk, 5%

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Office and Administrative Industry
Telephone Clerk
Telephone Clerk vs Receptionist/Billing Clerk

Updated January 8, 2025

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