Telephone clerk vs receptionist

The differences between telephone clerks and receptionists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone clerk and a receptionist. Additionally, a telephone clerk has an average salary of $34,549, which is higher than the $30,571 average annual salary of a receptionist.

The top three skills for a telephone clerk include customer service, inbound calls and computer system. The most important skills for a receptionist are patients, phone calls, and customer service.

Telephone clerk vs receptionist overview

	Telephone Clerk	Receptionist
Yearly salary	$34,549	$30,571
Hourly rate	$16.61	$14.70
Growth rate	-	-
Number of jobs	66,738	65,671
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 32%	High School Diploma, 33%
Average age	42	42
Years of experience	2	2

Telephone clerk vs receptionist salary

Telephone clerks and receptionists have different pay scales, as shown below.

	Telephone Clerk	Receptionist
Average salary	$34,549	$30,571
Salary range	Between $24,000 And $49,000	Between $24,000 And $38,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Gensler
Best paying industry	-	Finance

Differences between telephone clerk and receptionist education

There are a few differences between a telephone clerk and a receptionist in terms of educational background:

	Telephone Clerk	Receptionist
Most common degree	Bachelor's Degree, 32%	High School Diploma, 33%
Most common major	Psychology	Business
Most common college	-	-

Telephone clerk vs receptionist demographics

Here are the differences between telephone clerks' and receptionists' demographics:

	Telephone Clerk	Receptionist
Average age	42	42
Gender ratio	Male, 32.6% Female, 67.4%	Male, 8.4% Female, 91.6%
Race ratio	Black or African American, 13.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 6.4% White, 56.2% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 23.5% Asian, 6.1% White, 54.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between telephone clerk and receptionist duties and responsibilities

Telephone clerk example responsibilities.

Manage booking and statistical spreadsheets for mammography and cervical cancer screening outreach care projects.
Contact clients to verify directions to delivery location and enter information into AS400 database for drivers.
Assist patients with alternative insurance options; providing them with information regarding benefits and assisting them with processing their paperwork.
Perform auto body repairs and troubleshot mechanical, hydraulic, and electrical problems utilizing computerize diagnostic equipment.

Receptionist example responsibilities.

Manage invoicing with QuickBooks, taking customer calls and helping with any issues, parts and equipment delivery/pickup/ordering.
Manage multiple employee/resident databases utilizing an EMR system.
Verify insurance information and manage medical records while ensuring confidentiality according to HIPAA requirements.
Manage desk operations for the YMCA, organizing and documenting members' payments and collating operational documents
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill patients for medical services provide by various doctors using ICD-9 and CPT-4 coding.

Telephone clerk vs receptionist skills

Common telephone clerk skills

Customer Service, 39%
Inbound Calls, 17%
Computer System, 13%
Customer Calls, 12%
Transferring Calls, 11%
Telephone Calls, 8%

Common receptionist skills

Patients, 17%
Phone Calls, 14%
Customer Service, 9%
Data Entry, 9%
Telephone Calls, 8%
Front Desk, 8%