Telephone clerk vs receptionist secretary

The differences between telephone clerks and receptionist secretaries can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone clerk and a receptionist secretary. Additionally, a telephone clerk has an average salary of $34,549, which is higher than the $29,343 average annual salary of a receptionist secretary.

The top three skills for a telephone clerk include customer service, inbound calls and computer system. The most important skills for a receptionist secretary are patients, data entry, and phone calls.

Telephone clerk vs receptionist secretary overview

	Telephone Clerk	Receptionist Secretary
Yearly salary	$34,549	$29,343
Hourly rate	$16.61	$14.11
Growth rate	-	-
Number of jobs	66,738	61,892
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	High School Diploma, 37%
Average age	42	42
Years of experience	2	2

Telephone clerk vs receptionist secretary salary

Telephone clerks and receptionist secretaries have different pay scales, as shown below.

	Telephone Clerk	Receptionist Secretary
Average salary	$34,549	$29,343
Salary range	Between $24,000 And $49,000	Between $24,000 And $35,000
Highest paying City	-	Lake Oswego, OR
Highest paying state	-	Washington
Best paying company	-	Illinois Institute of Technology
Best paying industry	-	Government

Differences between telephone clerk and receptionist secretary education

There are a few differences between a telephone clerk and a receptionist secretary in terms of educational background:

	Telephone Clerk	Receptionist Secretary
Most common degree	Bachelor's Degree, 32%	High School Diploma, 37%
Most common major	Psychology	Business
Most common college	-	-

Telephone clerk vs receptionist secretary demographics

Here are the differences between telephone clerks' and receptionist secretaries' demographics:

	Telephone Clerk	Receptionist Secretary
Average age	42	42
Gender ratio	Male, 32.6% Female, 67.4%	Male, 5.6% Female, 94.4%
Race ratio	Black or African American, 13.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 6.4% White, 56.2% American Indian and Alaska Native, 0.9%	Black or African American, 11.4% Unknown, 4.3% Hispanic or Latino, 21.1% Asian, 6.3% White, 56.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	6%

Differences between telephone clerk and receptionist secretary duties and responsibilities

Telephone clerk example responsibilities.

Manage booking and statistical spreadsheets for mammography and cervical cancer screening outreach care projects.
Contact clients to verify directions to delivery location and enter information into AS400 database for drivers.
Assist patients with alternative insurance options; providing them with information regarding benefits and assisting them with processing their paperwork.
Perform auto body repairs and troubleshot mechanical, hydraulic, and electrical problems utilizing computerize diagnostic equipment.

Receptionist secretary example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Maintain confidential information/ HIPPA compliant.
Prepare PowerPoint presentations and distribute meeting materials.
Maintain confidentiality and release health records information following HIPPA guidelines.
Develop and present PowerPoint presentations to visiting dignitaries from higher headquarters.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.

Telephone clerk vs receptionist secretary skills

Common telephone clerk skills

Customer Service, 39%
Inbound Calls, 17%
Computer System, 13%
Customer Calls, 12%
Transferring Calls, 11%
Telephone Calls, 8%

Common receptionist secretary skills

Patients, 15%
Data Entry, 12%
Phone Calls, 11%
Customer Service, 9%
Telephone Calls, 8%
Appointment Scheduling, 7%

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Office and Administrative Industry
Telephone Clerk
Telephone Clerk vs Receptionist Secretary

Updated January 8, 2025

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