Transcription manager vs call center manager

Differences between transcription manager and call center manager duties and responsibilities

Transcription manager example responsibilities.

• Establish and manage all business and operational aspects of medical transcription company.
• Manage conversion of in-house typing to outsource transcription, overseeing quality of work provide by external transcription vendors.
• Manage all medical billing relate operations including insurance and Medicaid verification, coding, accounts receivable, billing and collections.
• Promote from QA) - telecommute.
• Maintain staff payroll and time sheets.
• Adhere to and enforce HIPAA regulations.
Show more

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
Show more