Visitor services associate vs player services representative

The differences between visitor services associates and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services associate and a player services representative. Additionally, a visitor services associate has an average salary of $105,864, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a visitor services associate include visitor services, customer service and cash handling. The most important skills for a player services representative are guest service, data entry, and customer service.

Visitor services associate vs player services representative overview

	Visitor Services Associate	Player Services Representative
Yearly salary	$105,864	$28,843
Hourly rate	$50.90	$13.87
Growth rate	-4%	-4%
Number of jobs	84,087	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Visitor services associate vs player services representative salary

Visitor services associates and player services representatives have different pay scales, as shown below.

	Visitor Services Associate	Player Services Representative
Average salary	$105,864	$28,843
Salary range	Between $77,000 And $144,000	Between $22,000 And $36,000
Highest paying City	Washington, DC	Sacramento, CA
Highest paying state	Illinois	Massachusetts
Best paying company	Massachusetts Institute of Technology	Diablo Country Club
Best paying industry	Professional	Hospitality

Differences between visitor services associate and player services representative education

There are a few differences between a visitor services associate and a player services representative in terms of educational background:

	Visitor Services Associate	Player Services Representative
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 35%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services associate vs player services representative demographics

Here are the differences between visitor services associates' and player services representatives' demographics:

	Visitor Services Associate	Player Services Representative
Average age	40	40
Gender ratio	Male, 30.8% Female, 69.2%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 12.2% Unknown, 5.6% Hispanic or Latino, 19.3% Asian, 7.2% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between visitor services associate and player services representative duties and responsibilities

Visitor services associate example responsibilities.

Hire, train, schedule, and manage a team of sixteen part-time brewery ambassadors.
Take visitation notes, submit to DCS
Keep up to date on HIPPA and OSHA laws and regulations.
Host travel writers and FAM tours to help promote tourism and attractions.
Provide hands-on parenting and life skills education to families within the DCS system.
Open and close POS register daily; including invoice and purchase order creation and processing.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Visitor services associate vs player services representative skills

Common visitor services associate skills

Visitor Services, 31%
Customer Service, 10%
Cash Handling, 9%
Membership Sales, 8%
Front Desk, 6%
POS, 5%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Office and Administrative Industry
Visitor Services Associate
Visitor Services Associate vs Player Services Representative

Updated January 8, 2025

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